The team here (Drew started the experience) was great with their customer service and support while…read moreI was traveling with my kids, on a long (14 hour) car road trip from Texas to Ohio (and back). I had experienced car issues in Kentucky, and called this branch to get some advice, as I didn't know what to do. This Branch was able to get in contact with the KY airport Enterprise and they were able to help me get moved into a different car and made it really easy and stress-free for me, so I could get back on the road with my kids and finish our fun road trip. The team here, especially Micheal, was really helpful. Also appreciate Mark driving me back home after I returned my rental today! Thank you everyone!

Very disappointing experience with Enterprise…read more I reserved a truck in advance and called the night before to explain that I had an urgent need and tight timeline. I was assured that my request had been escalated and was asked to contact the local branch at 7:30 AM because a truck was expected to be returned overnight. Although the truck was apparently available the next morning, I continued to receive repeated delays throughout the day. Each time I called, I was told it would be another two hours. By 1:30 PM, I was still being told they might be able to accommodate me, while also being advised to try renting elsewhere. The last person I spoke with was Mike. This lack of clarity and follow-through caused major disruption to my schedule. A reservation should provide some level of reliability, and unfortunately that was not my experience here.

On July 8th, I experienced some of the worst customer service I've ever received at this Hertz…read moreHufhines Lewisville location. The employee was eating food while customers were waiting to be helped. She also appeared to be on her phone, scrolling through Facebook, instead of assisting the people standing in line. I waited while basic customer service was ignored. There was no sense of urgency, professionalism, or respect for customers' time. The atmosphere made it feel like the customers were an inconvenience rather than the reason the business exists. It was frustrating to watch employees prioritize personal activities over helping paying customers. This experience left me questioning how this location is managed and whether customer service standards are being enforced. I expected a professional rental experience, but instead I left feeling disappointed and completely undervalued as a customer. I would not recommend this location based on the service I received. Management should review what happened on July 8th and take steps to improve the customer experience so others don't have the same frustrating experience.

Very friendly staff. But the cars are horrible…read more Got a rental while mine was in the shop. The sun visors were broken off inside the car. In the summer. In Texas. And my car was supposed to be in the shop for 3 weeks. I took it back the next day and they charged me for the gas I had used. So I got a second car. This time there are no floor mats. UGH. I won't use Hertz again.

Turned car in a day early, I handed the keys to the counter attendant, he asked if he could just…read moreemail me the receipt since it was about 15 minutes before they close and he had a person in front of me. I said sure, assuming in good faith he would check my car in the day I brought it back. Much to my disappointment he didn't check my car in till the next morning which added an extra day to my rental. I called and spoke to the same employee, who said he would fix it. 2 weeks later, never corrected and I have since had no luck getting anyone to answer the phone at that location. Sent an email and still nothing. So my advice is, don't leave the counter until you have a receipt in your hand, regardless of any inconvenience it may cause the staff. (It also shows my car being picked up and starting the rental at 3:56 AM, didn't pick the car up until after 5:00 PM)

Due to transmission issues with my car I was in the unfortunate position of having to pay for a…read morerental vehicle. My car is under warranty, but the dealer's are all backed up so it will be a week before they can diagnose and determine it is an issue covered under warranty, at which point they will put me in a rental. That being said, Justin, was one the most helpful and genuine rental agents I've ever had to work with. He got me in and out in under 5 minutes. Didn't try to up-sell me on coverage I had already declined and got me out the door as soon as I came in. This location is in a totally random shopping center, but if you're close by and in need of a rental I highly suggest giving them a shot.

Alex W. was amazing! I had a fairly complicated rental, with refunds, maintenance costs, changing…read morebranches etc. Despite the fact that their store did not originally write up the contract, she was very patient in getting all the info, following up with the branch office, and trying to get my final rental costs straightened up. Also got a ride home ;) Could not be more happier with the service that I got. Thanks again for everything!

They don't even pick up their phone. I don't know if they're short staff or something but i waited…read moreon hold but no one pick up so i get this "this call can not be transferred" at the end and having to call them back.

Just want to say I have never had any issues here renting. The staff is very nice specially the…read moremanager he always takes care of me and is very friendly and fast. Always has the cars clean and ready for me. If you wan to rent a car with no hassle come to budget inside the Walmart in the colony.

Car was filthy when I picked it up, employees didn't even do a walk around with me and they were…read morerude. Don't rent from this location. If I could give 0 stars I would!

I haven't rented a vehicle is a few years but my current experience is unbelievable. Avis has…read morealways been my first pick but after today. That definitely has changed. I made my reservation on Feb 9th for a pickup truck. I received a call yesterday on Feb 14th that they don't have a pickup but they have a minivan. I explained that I requested a pickup truck. She then explained to me that they normally don't have any pickup trucks at her location and that I can call around to see if they will honor the price I got but she will check with the airport location. She said she left a message for someone to call her back by 12pm but would have the person that open this morning call me to let me know. My reservation was for 8am and I got there around 815 with no phone call. When I got to the location, I didn't see many cars at all, maybe 3 vehicles and none of them were pickups. I went and spoke to the representative and explained I was here for my reservation. He didn't even look at the note his manager left him to call me this morning. He said that DFW was on the way with a pickup truck if I don't mind waiting, I said I don't mind waiting but is he sure they are coming? He said let me text my manager. He text his manager and she responded that she contacted the DFW airport but no one never got back to her. He told me that I could call around to the other Avis locations to see if they have a truck and see if they transfer my reservation to them and see if they can honor the price I got. The main thing wrong with this situation, as the Consumer why do I have to do the leg work? I placed the reservation in ample time in order for them to get a pickup truck to their location in 5 days.

Reserved a car!! Paid for the car and arrived the date I reserved it for. Just to be told they…read moredon't have anymore vehicles. It's been 2 weeks and counting waiting on my refund. All they can tell me is, that it has been released

Wow, this is what rental car companies should strive for. Got a brand new Cadillac CTS with all…read morethe bells and whistles, unlimited toll pass and prepaid fuel for about $80/day! The check in process was super easy, the staff were very polite. Very minimal upsells, in and out in about 5 minutes. Car return is even easier, you just park it at the designated parking anytime 24/7, just leave the keys at the hotel's front desk (after normal business hours). This location is off the airport, and located inside the Marriott Quorum hotel in Addison, TX - about 15 minutes from Love Field. From the airport, just use Lyft or Uber (there are tons of cars) for about $13. Taxi will cost you $40. Tip: Double check with your credit card if they automatically cover rental insurance (many credit cards do). If not, get the additional insurance because are really expensive cars.

Do not under any circumstances rent a car from this company!!! they charged us for damages related…read moreto having to have our vehicle towed when none of that happened!! You can get anyone on the phone, management is helpless!! I rented from the Addison location in Dallas Texas!!! Never again!!

This Enterprise location is top notch! I rented a mid size vehicle for 3 weeks and the people here…read moreare really great. I don't usually rave about rental car places, to be honest. The guys here are absolutely the best, customer service wise, and will explain everything in an honest and transparent way. I actually will not use any other rental car company except Enterprise. I've been shafted by Budget and other companies in the past, and Enterprise is always the most transparent, honest, and polite. Will rent from this branch again. Great experience!

Marginal service at best. Never answered their phones. Never. Seems to always be busy but…read morecharged me $108 for the difference between a full sized vehicle and an immediate vehicle because the communications between them and USAA was terrible. Enterprise said they got authorization from USAA for the immediate SUV then said they didn't at the end. I had to get my refund from USAA.

Great communication. Selection of vehicles amazing. Vehicle rented was very clean and looked brand…read morenew! Staff was very professional! Tulve is my Luxury Rental every time I am in DFW!

From the owner: At Tulve, we understand that driving a luxury vehicle is more than just transportation--it's an…read moreexperience. Our luxury car rentals in Southlake, TX, allow you to drive top-of-the-line models from renowned automakers such as Mercedes-Benz, BMW, Audi, and more. Whether for business or leisure, our selection of luxury sedans, sports cars, and SUVs offers something for every discerning driver.