We came here so we didn't have to deal with a used car salesman. Turns out it's not that different…read more They sold me a "certified" car that had passed all of these points of inspection, only to find out that the compressor had to be replaced and the clutch was burned out. To their credit, they did pay for the repair. But it took multiple trips to the repair shop and was a huge time suck for something that was never supposed to happen. Still waiting on a $100 check to reimburse my pre-purchase inspection, and for a part to be ordered for my roof rack. I talked to another mom at the childcare who had also bought the same model of car at Enterprise. She said her car had waterlines on it-- it was probably flooded. And she didn't know until she had already bought the car and was cleaning it. I would NOT trust the certification process. Bring it to your own mechanic for a pre-purchase inspection before your 7 day return window is up. Make sure they fix everything before the 7 days is up.

I was sent here by my car insurance to pick-up a rental while hail damage on car gets repaired…read more The agent presented me with car rental options. I said I wanted something that was gas friendly. He said he has a Dodge Charger or Nissan Altima. I said which ever is gas friendly. We went to the garage to look at both cars, only one was available, the Charger. I asked about the Altima and he said it would be about 20 minutes to get it and they are getting ready to close. So my thought is how are you going to offer me two car options and only have one available. Then the white Dodge Charger looked grey because it was so dirty. They can have this not gas friendly car back. I look forward to my car finally getting done. It's been over two weeks. I hope my future experience with Enterprise will be better.

***Do NOT rent a vehicle from this location. Beware of their "false damage claims"…read more This location is really a daylight robbery. My rental was arranged by my insurance company and Enterprise arranged a pick up from the Park Place Lexus location and drove me to the Enterprise at this location. When I was checking out the vehicle, even then also the guy at the counter did not just tell me about the optional insurance through them but in a mysterious way mentioned that if the vehicle will have damages then the insurance through us will cover it. My gut feeling caught the negative vibe but I had to get to my job so I ignored. They took my credit card for a $50 hold and had me initial the rental agreement. I thought they will give me a form to walk around the vehicle and inspect for pre-existing damages/dings/scratches, but they didnt give me one. I felt its arranged by my insurance company and they may have a business-to-business relationship with each other so they are more relaxed. When I reached home, the same evening my husband pointed out several dings/scratches and asked me "did you document all these?" I said, "I didnt. They didnt give the form to inspect and I assumed it wont be a big deal." Today, Friday, I dropped the vehicle back around 10am at the Park Place Lexus Plano from where I had to pick mine. Then suddenly around 5:50pm central, received a voicemail about the "damages" to the returned rental vehicle from this scam rental location. This location is really into unfair and unethical ways of creating false damage claims. I tried calling the next minute around 5:52pm but no one, as you expect from scams, answered the call. How can in just one minute the staff left and didnt bother to take the call? I havent talked to the location since they wont open until Monday now but I am super confident that they will mention all the scratches/dings that my husband pointed out the very first day I brought the rental car. Like bottom of the front air dam/splitter was scratched, key scratch towards the rear bumper right below trunk in the center, and there were quite a few minor scratches on the front and the rear bumper. We already were victim in a hit-and-run thats why we needed a rental while ours was being repaired. Now these false damage claims are adding more headaches/stress to the already stressed mind. We have been getting rentals nationwide and did many roadtrips from one coast to another and NEVER once ran into such issue of being slapped by false damage claims. One thing to note is: we were always given a form to inspect the vehicle for damages ALWAYS in the past and we did our due diligence. This location didnt provide one, and now it looks like we took the bait of their scam by not filling the damage form at check out. We will dispute it and I will report this location at all social media, friends & family, for its unethical claims to milk unfair money from insurances and innocent customers. Here's what to do when you rent a car: * Take pictures of every dent or scratch on the body, interior, wheels and glass before you drive away--including under the front air dam. If they send you a claim, you can tell them you have pictures of all those damages before you drove away. Unless the car is brand new, chances are there'll be some damage you'll want to capture. * Ask an employee to document all scratches and dents before you drive the car. Some companies require you to document any damages on a special form. On a recent trip to Salt Lake City, a car rental company handed me a damage form along with the keys and asked me to inspect the car, make a note of all damages and bring the form back to the counter before I drove away. It's a good thing I did, as the car was heavily scratched and dented and I could have been liable for those damages if I was in a hurry and just drove off. In the decades that I've rented cars, this is the first time a company has claimed any damage, so chances are likely slim that this will happen to you, too. But if it does, and you haven't properly documented the pre-existing damage, here's what you can do: * Ask for time-stamped photos that were taken immediately before you drove the car off the lot. Otherwise, how do you know that a previous renter or one of their own employees didn't damage the car before you got it? * Ask for time-stamped photos that were taken immediately after you returned the car. You'll want to make sure that someone else didn't damage the car after you returned it. * If the company's representatives are completely uncooperative, report the firm to legal authorities in the state where you rented the car. Nobody wants to get an expensive bill for damages they didn't cause. It's especially frustrating when it's a rental car in another city, leaving consumers feeling like they have no choice but to pay up. But by taking some precautionary steps you can save yourself time, money and frustration.

Friendly staff efficient rental even though it was very very busy. Easy to pick up and return and…read moregood value

This is the rudest, most unprofessional environment I have ever seen and experienced in a long…read moretime. At 4:15 pm, there was one worker at the front desk taking care of 1 customer when my husband and I walked in. 6 people were waiting in total. After waiting for 20 minutes with no service some "dude" came out from the back. He may have been the manager (I hope not). He raised his voice from behind the desk and asked who was next. We said that we were next. He then asked us loudly (the whole place is small) and unprofessionally, "Are you same day?" The question was ambiguous. Did he mean were we getting and returning the car the same day or were we renting today or what? I said that we were trying to book a car days in advance. None of that mattered because he was neither trying to listen to nor hear what we wanted. He kept over-talking us and repeating , "I'm out of cars. We're out cars" like an idiot ass; and proceeded to tell us to go to the airport to rent a car NOT KNOWING THAT WE LIVE IN FRISCO AND ARE NOT VISITORS! This is the first and last time I will ever step foot in that negative space. If he is the manager, he shouldn't be!

0 Stars (if that were possible)…read more This was one of the worst customer service experiences I've ever had. I had a same-day reservation at the Hertz Rent A Car in Frisco, and I explained to the manager, Gabriel Gonzales, that I urgently needed a vehicle sooner because I was trying to attend my aunt's funeral. His response was rude, dismissive, and completely lacking in basic human empathy. He flat-out said there was "nothing he could do" and suggested that I go somewhere else. Despite there being 20+ cars visibly available, I was forced to wait nearly three hours simply because I did not want an EV. To make matters worse, after making me rebook the reservation the same day, they then told me I needed a physical card for same-day bookings--information that was never mentioned upfront and only shared after I had already waited for hours. The entire situation felt intentionally unhelpful and poorly managed. There was zero effort to accommodate, communicate clearly, or show any level of professionalism--especially given the circumstances. If you value your time, your money, or basic respect as a customer, I strongly suggest you go elsewhere. I would give this location a 0 rating if I could.

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

great service, very recommended. nice Cadillac clean, professional service…read more Arrived on time and safely got me to my destination

The most unprofessional staff I have ever interacted with. One employee had earbuds in and was on…read moreher phone. The human I talked to clearly couldn't care less. The vehicle I rented smelled like an ashtray. Enterprise advices me to bring the vehicle into the nearest location. I verified the same type of vehicle was available for exchange at that location. The employee refused to exchange the vehicle, stating "come back tomorrow and we will see what's available". I verified they had the same vehicle available again. They refused help and walked away into the back of the store. I contacted the original location and they once again verified the exchange. They stated they would reach out to the manager. While waiting I reserved the available vehicle that was requesting to be changed into. I completed the reservation and had my confirmation code. I went back inside and tried to turn in the old ashtray and rent the new vehicle with my reservation confirmation number. The same employee refused to honor my reservation and refused to check in my vehicle. By this time it was nearing closing time. The next morning I drove past in the ashtray the vehicle they refused to exchange or rent to me was still sitting in the parking lot. With all the choices in the car rental space it's easy to find a different vendor with better customer service. This location's customer service is unparalleled in unprofessionalism. All with condescending small.Renting from Enterprise was a mistake. Trusting Enterprise to honor their own policies was a mistake. Trusting Enterprise to resolve the issue was a mistake. Expecting professionalism from this location was a mistake. I will share this experience with family, friends and others looking to rent a vehicle in the future. Pick any other vendor!

The best customer service and kindness of the employees is above and beyond. Driving a little…read morefarther sure did pay off!! Thank you for great customer service and a smooth and easy rental experience!

Received a text, not a call that they were sold out and I was able to cancel my reservation or try…read moreto find another location. That's the way business is now, we just text and say good luck and offer no resolutions. What a joke.

We tried to drop the rental car on the day that it was due. However, the store had open til 6pm,…read morebut the store attendant said they were closed at 4pm. Now they are charging us for an extra day of car rental. When I try to reach anyone at Hertz, the line conveniently drops?

Just want to say I have never had any issues here renting. The staff is very nice specially the…read moremanager he always takes care of me and is very friendly and fast. Always has the cars clean and ready for me. If you wan to rent a car with no hassle come to budget inside the Walmart in the colony.

Car was filthy when I picked it up, employees didn't even do a walk around with me and they were…read morerude. Don't rent from this location. If I could give 0 stars I would!

All went well with no issues. I find all National Car rentals to be consistent. I would recommend…read moreto others.

I have executive status at National and they SUCK! I had problems w/ my personal auto where the…read moremechanic wasn't going to finish the job before the weekend. So, on Friday, 8/27/21 with about an hour before closing, I call their reservations dept at 844 382 6875 and rent a car for the weekend, Friday thru Monday. Before I hung up the phone I had the "confirmation" in my email, so I thought everything was great. Fast forward 15 minutes...I'm already in my Lyft on my way up to the Plano location when the manager calls me to tell me they do not have anything available, I'm like WTF!!! I'm loking at my email on my iPhone and I have a confirmation, whaddaya mean you don't have a car? He gives me some BS that the system has some lag and that their availability is not really "live time" or some shit like that. I tell him I'm already $12.00 into my Lyft ride on my way up there and all he can do is apologize and says "I can continue to come up there but he cannot garauntee he'll have any cars available when I get up there. So, I told the Lyft driver to turn around, I was certian I'd get this resolved thru corporate. The below images of correspondence are in chronological order. Notice the dozen or so customer service reps all promising the same BS. First, the insincere BS apology, then their BS commitment to get this resolved. To date (9-20-21) I have yet to speak with the F'n manager, or anyone for that matter from that location. I'll be doing a status match on a competiting rental agency and going to give the rental days away to someone I don't like...