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    Hertz Rent A Car

    1.6 (44 reviews)
    Closed 7:30 am - 6:00 pm

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    Apparently no vehicles available after booking AND prepaying. Now I have to wait 7-10 business days to get my money back. And I have no vehicle for business. They stated "No available vehicles", but yet they said I could pay for an upgrade to get a vehicle. A complimentary upgrade seems like common sense. But I guess I will take my business elsewhere now that my day has been wasted sitting here. I was given a phone number to call and cancel my reservation even though I am physically at the location. I was told by the employee "it will only take 5 minutes". I'm still sitting here on the phone 30 minutes later trying to cancel the car-less reservation. While sitting here, 4 other people had come in with reservations and no vehicles were available for them. Two other people who had rented teslas were having problems. One vehicle wasn't charged, and the other vehicle had a missing/stolen charging cord out of it. They could make a reality TV show out of this location!

    Where are the employees!???  This place is ridiculous

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    1 year ago

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    4 years ago

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    3 years ago

    No stars. Worse location ever. Do not rent here! Very bad service and lots of attitude. Go to another location for a rental.

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    5 years ago

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    8 years ago

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    Page 1 of 2

    Ask the Community - Hertz Rent A Car

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.5(71 reviews)
    0.8 mi

    The most unprofessional staff I have ever interacted with. One employee had earbuds in and was on…read moreher phone. The human I talked to clearly couldn't care less. The vehicle I rented smelled like an ashtray. Enterprise advices me to bring the vehicle into the nearest location. I verified the same type of vehicle was available for exchange at that location. The employee refused to exchange the vehicle, stating "come back tomorrow and we will see what's available". I verified they had the same vehicle available again. They refused help and walked away into the back of the store. I contacted the original location and they once again verified the exchange. They stated they would reach out to the manager. While waiting I reserved the available vehicle that was requesting to be changed into. I completed the reservation and had my confirmation code. I went back inside and tried to turn in the old ashtray and rent the new vehicle with my reservation confirmation number. The same employee refused to honor my reservation and refused to check in my vehicle. By this time it was nearing closing time. The next morning I drove past in the ashtray the vehicle they refused to exchange or rent to me was still sitting in the parking lot. With all the choices in the car rental space it's easy to find a different vendor with better customer service. This location's customer service is unparalleled in unprofessionalism. All with condescending small.Renting from Enterprise was a mistake. Trusting Enterprise to honor their own policies was a mistake. Trusting Enterprise to resolve the issue was a mistake. Expecting professionalism from this location was a mistake. I will share this experience with family, friends and others looking to rent a vehicle in the future. Pick any other vendor!

    The best customer service and kindness of the employees is above and beyond. Driving a little…read morefarther sure did pay off!! Thank you for great customer service and a smooth and easy rental experience!

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.1(18 reviews)
    4.1 mi

    For starters, I would like to point out that my rental profile states that I prefer a luxury…read morevehicle such as an Audi, BMW, Mercedes or Lexus. I arrived on Monday, August 11, 2025 to pick up my rental at 7:45 a.m., which was 15 minutes after they open to see an employee and three customers waiting outside for the manager to arrive with the keys, as he was running late for work. This completely threw off my work day, as my day starts at 6 am and I left work to pick up the rental with hopes of returning to work within 30 minutes. I knew immediately that wasn't going to happen. If waiting for the late employee wasn't enough, I then had to wait for the young lady to take the subaru to the back for cleaning, as it was just returned. While I was waiting, the gentleman that was running late informed me there was another option so that I wouldn't have to wait any longer. At that point I didn't care that it was a jeep and that it was on empty, as I needed to return to work as soon as possible. I immediately put gas in the empty vehicle, and when I made it to the highway, numerous warning lights came on regarding the ABS features, crash control features were disabled, an image of the vehicle crashing kept appearing on the screen, the tires were low on air and all the fluid levels were low. I had to stop again to put air in the tires and numerous servicing lights kept popping up, but I only needed the rental for a few days so I didn't make a big fuss of these things. When I was informed that I would be in the rental longer than expected, I called to exchange the vehicle and explained all the issues I was having, but the person I spoke with seemed bothered that I was calling and informed me that I couldn't exchange the vehicle unless I could make it to Plano before 5. It was 4:30 and I was coming from Garland so that wasn't going to happen. I asked if I could exchange the vehicle on Saturday, but was informed that they were closed on Saturday, therefore, I stayed in the rental and dealt with the numerous annoying service issues constantly appearing on the screen until I returned the rental on August 22nd. I will NEVER rent from this location again.

    I always recommend calling ahead and making sure the place has whatever car you want. In my case, I…read moreneeded a truck. The folks are very patient and helped me sort things out with my insurance. FYI, make sure you have your insurance policy number because it moves things along MUCH faster.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.1(23 reviews)
    4.0 mi

    On January 12, 2026, I rented a vehicle from Enterprise Rent-A-Car under a signed agreement for a…read moreweekly rental rate equivalent to $27.80 per day. This rental was associated with an insurance claim through Lemonade, which provides reimbursement of up to $30 per day (maximum $900). At the time of pickup, I was informed by an Enterprise representative that they did not have my insurance information available, and therefore I was required to place the rental on my personal credit card (Bank of America). Based on this representation, I signed the rental agreement and took possession of the vehicle. After leaving the location, I contacted my insurance company (Lemonade), who informed me that Enterprise should have been able to bill them directly. I then contacted the Enterprise location and spoke with staff, who stated they had corrected the issue and updated the rental to bill the insurance company directly. Based on this confirmation, I proceeded under the assumption that everything had been properly handled. However, upon returning the vehicle, Enterprise unilaterally changed the billing rate to nearly $60 per day, which is more than double the agreed-upon rate in my signed contract. When I questioned this, I was told that this higher rate is applied when insurance is involved. This directly contradicts the written and signed agreement and raises serious concerns about deceptive billing practices and potential insurance overcharging of a bill which should have been at not cost, to being charged on my credit card over one thousand dollars. Attempts to Resolve I made multiple attempts to resolve this issue: Contacted the rental location several times -- calls were not returned by the store manager who was supposed to call me. Eventually reached the store manager, who stated he would follow up but never did Continued attempts to reach the manager were ignored Escalated the issue to Enterprise Corporate, who have not followed up as promised Due to the lack of response and resolution, I have initiated a formal dispute with my credit card company (Bank of America). If this matter is not resolved, I am prepared to pursue legal action. Last, a BBB review was posted and feedback online to help save others from this company. Last, the car they gave me died due to a battery that failed. I had to call to get it jumped, return it to the store, and leave with another car.

    Great to work with great at answering all questions!! Easy to get to their location... good variety…read moreof cars..

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Sixt Rent A Car

    Sixt Rent A Car

    1.7(162 reviews)
    1.7 mi

    Wow, this is what rental car companies should strive for. Got a brand new Cadillac CTS with all…read morethe bells and whistles, unlimited toll pass and prepaid fuel for about $80/day! The check in process was super easy, the staff were very polite. Very minimal upsells, in and out in about 5 minutes. Car return is even easier, you just park it at the designated parking anytime 24/7, just leave the keys at the hotel's front desk (after normal business hours). This location is off the airport, and located inside the Marriott Quorum hotel in Addison, TX - about 15 minutes from Love Field. From the airport, just use Lyft or Uber (there are tons of cars) for about $13. Taxi will cost you $40. Tip: Double check with your credit card if they automatically cover rental insurance (many credit cards do). If not, get the additional insurance because are really expensive cars.

    second time I rented thru Sixt. Customer service at the counter is stellar. but both times I got a…read moredamage claim for a tire and both times the picture didn't show any damage, so when I replied (both times) they dropped the claim. I also received 4-5 email messages from different managers asking if there was anything they could do to help and I responded to them all but all went unanswered :-(

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    Sixt Rent A Car - Interior of the Spaceship BMW 7series rental from Sixt north Dallas location

    Interior of the Spaceship BMW 7series rental from Sixt north Dallas location

    Sixt Rent A Car - Beautiful BMW from Sixt rental north Dallas location

    Beautiful BMW from Sixt rental north Dallas location

    Sixt Rent A Car - Dash of BMW 7 series rental from Sixt north Dallas location

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    Dash of BMW 7 series rental from Sixt north Dallas location

    Hertz Rent A Car - carrental - Updated May 2026

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