Received a text, not a call that they were sold out and I was able to cancel my reservation or try to find another location. That's the way business is now, we just text and say good luck and offer no resolutions. What a joke. read more

We tried to drop the rental car on the day that it was due. However, the store had open til 6pm, but the store attendant said they were closed at 4pm. Now they are charging us for an extra day of car rental. When I try to reach anyone at Hertz, the line conveniently drops? read more

I know we were not the only ones to experience some type of racial bias in this location. My family and I come here often and we receive the same horrible attitude from the same woman in this picture. I hate to compare - but for the sake of getting my point across I will. The white woman that she helped before us was treated with basic human decency. However... we were not treated like human beings. She was behaving in a horrendous, condescending & rude manner. We 100% tried to keep things civil, but at some point enough is enough. The woman's name in the picture is Alice read more

Hertz Rent A Car - A terrible woman - Car Rental Near Me - Addison, Texas

The young man, the only one that was t here, held down the entire location and did a wonderful job. He was fast courtesous and very accommodating. ​ read more

Apparently no vehicles available after booking AND prepaying. Now I have to wait 7-10 business days to get my money back. And I have no vehicle for business. They stated "No available vehicles", but yet they said I could pay for an upgrade to get a vehicle. A complimentary upgrade seems like common sense. But I guess I will take my business elsewhere now that my day has been wasted sitting here. I was given a phone number to call and cancel my reservation even though I am physically at the location. I was told by the employee "it will only take 5 minutes". I'm still sitting here on the phone 30 minutes later trying to cancel the car-less reservation. While sitting here, 4 other people had come in with reservations and no vehicles were available for them. Two other people who had rented teslas were having problems. One vehicle wasn't charged, and the other vehicle had a missing/stolen charging cord out of it. They could make a reality TV show out of this location! read more

Hertz Rent A Car - Car Rental Near Me - Addison, Texas

I would leave 0 stars if I could. they called and said they had a vehicle ready so I had someone take me to pick it up. I went in at 2PM and they had me waiting only to finally say they didn't have a vehicle. I had to call someone to pick me up and the guy said they were closing at 4 and he told me I needed to wait outside. Mind you, I had my 2 month old baby with me and it was cold. They could have told me from the beginning that they weren't going to have a vehicle for me instead of putting me through all that trouble and basically kicking me out with my baby because he wanted to go home. read more

I made a reservation weeks in advance, came in from out of state & they called me literally 5 mins before I was due to pick up, to tell me they don't have a car for me. Wouldn't upgrade or even downgrade me to anything else. Last 2 times I rented there, the cars were dirty. And the agent who was helping me started bad-mouthing a customer behind their back, in front of me. Subpar feels like a generous way of describing their service & professionalism. read more

Worst customer service. No one ever answers the phone. Drop off instructions are completely inaccurate. read more

No stars. Worse location ever. Do not rent here! Very bad service and lots of attitude. Go to another location for a rental.

DO NOT book from this location! I booked a car online for my boss at a rate of $88.76/day and when I received the final receipt they had charged $175/day. When I called and spoke to the manager I was told that their FBO rate is $175/day. I calmly asked, "How is the customer supposed to know that when you're advertising it for $88.76/day." He stated that the rate is what it is and there would be no refund. I then explained that what they are doing is basically bait and switch. He claimed they were working on their website and did not seem to care about my issue. Now I am stuck with a bill of $175/day on a rental car that was supposed to have been $88.76. Enterprise cars are expensive now but at least they listen to legitimate concerns from customers and try to do the right thing. read more

We reserved the car a few days in advance and we were confident that they had our car so we had no reason to look for anything else. We did reserve (and pay) through my job's perk website but the final email conformation was from Hertz that the car was available to pick up in two days from the hours of 7:30 am to 6:00 pm. On the scheduled day for pick up I showed up at 5:15, which was before they closed, (according to the email.) Only to find a note on the door that it was closed at 4:00 pm. We called customer service and they stated that we could pick up the car the next day and they will leave a note on the reservation for the issue. The next day (taking my lunch hour off) we showed up at 11:00 am only to find out that they no longer had our car rental and cant return our money without US having to call customer service. The representative at the Hertz office seemed disinterested in our situation, did not care about the company's miscommunication nor did he apologize on behalf of his employer for this horrible experience. So I left the office once again without a car, without my money on labor day weekend with no other car rental service helping us out because we had no reservation. Once again I had to waste more time calling customer service for my money back which will take 7 to 10 business days. read more

I rented a car on 6/3/19 6pm pick up and I arrived return it on 6/5/19 at 5:45 pm. But the location was closed. Called corporate and they were super unprofessional. read more

Watching the person behind me in line literally walk out in less that 5 minutes while it took us over 20 really lit me on fire! If it was a mistake or misunderstanding that would be one thing but this wasn't the case. After taking an early morning flight and arriving to get our car my sister and I were barely greeted by a gentleman who began to help us. As he looked up our reservation he answered the phone, no biggie he's doing his job. Only after about 15 minutes of him blabbing his mouth I was about to lose my mind. He let the caller know he now knew where to send his resume...good luck dude. Poor customer experience and I see now why this location or maybe all of Hertz has such negative reviews. read more

This place is absolutely ridiculous. The car was not at the location. When it got there it was not cleaned. The wait time was absurd to finally get the car and drive off and it wasn't filled up as stated on paperwork. The rude employee michael has no customer service skills and is very lazy. I called several times and no one answers the phone so I had to go back up there to get paperwork changed. Upon returning the car they charged me for fuel that was never in the car at 9.99 per gallon. I hate hertz and will never use them for personal or business. 1 star is too much to give. read more

We've used this location twice, and had nothing but great experiences. Both times were for my 21 year old son, who had to put his car in the shop, and needed a car for work. Because he is under 25, and because I have a corporate account with Hertz through my work, we went in person, presented them with my Gold Hertz Membership card, and asked if I could rent a car and put in my name, with my son as an additional driver. In both cases, they had us taken care of, and out the door in less than 20 minutes. Both times, my son ended up with a car that was a couple levels about what my "standard" rental selection would be, and for the same price. read more

All I can say is the reviews are true no lie given or taken, I had a rental car pick up and reservation done and when I get there, the guy at the counter tries to get me to buy the coverage for their car and insists that I do and when I told him no thanks my insurance will cover any damages, then he found everything in the book to deny me the rental car which was fine I'll never do business with Hertz again read more

Booked online...staff was welcoming and friendly ! I don't know what's all the fuss about with the bad reviews. But I had a good experience checking in and getting my rental. Reggie and Chris helped me out ! They were really nice ! And got me in and out fast ! Thanks guys!!! Will be coming back to rent from you guys! read more

I'm only giving one star because a zero star rating is impossible. My recent experience with Hertz was easily the worst experience with a car rental company I've ever had, and I rent a lot of vehicles for work trips. I made a reservation a few days before my trip. I received a call from Hertz only an hour before I was to pick up my vehicle informing me that they didn't have enough vehicles. I was already on my way to pickup the car and so I ended the call and continued it after arriving at the Hertz rental location. There they told me that since they didn't have my vehicle class available I could rent another vehicle class at almost double what my reservation price was. I found this completely unacceptable as they had ample time to get a car from another location in order to meet my reservation time, and (if they chose not to transfer a car from another location) they could also just give me the free upgrade to the higher vehicle class, like every other rental company does when they don't have enough of the reserved vehicle. I found their approach to be very unprofessional and almost unethical. It seems they are more than happy to take as many reservations as possibly without making any serious effort to deliver on those reservations. Instead, they pass the risk onto the consumer who either has to pay far more than they expected or leave empty-handed. Since they only inform you of their lack of vehicles within an hour before your rental pickup, they seem to be forcing you into making this decision between no rental car and paying much more than anticipated, since one hour is often not enough time to make alternative arrangements. It seems their plan of action is to give their customers no choice but to spend more money or risk not making their trip. At this particular location there is also no real decision makers, you can't ask to speak to anyone who can fix your problem or make an executive decision that accommodates the customer, the only people you can speak to are low-level employees who seem more comfortable to inconvenience a customer than disappoint their superiors. As a result the customer service at this location is nonexistent. read more

Made reservation yesterday for 9am pick up this morning. Uber to the location at 9:05am and they told me no cars are available today. WHAT? No email no text no call giving me a heads up. VERY UNPROFESSIONAL AND I WILL NEVER USE THIS HERTZ LOCATION AGAIN. read more

If I could give 0 stars I would. Made the reservation through AAA, everything was great. Until it was time to contact Hertz. They NEVER answer the phone!!!! Finally some guy Chris answers. Worst customer service ever! The reservation was made for a compact car. None were actually available... so they charged us $15 extra a day. The car was on empty we had to go get gas immediately! The car was also dirty as can be. Would have rented somewhere else but there isn't many options in the area! Oh also.. look at the picture I added. Along with not answering the phones there was no one at the front desk for 10 mins!!!! read more

Hertz Rent A Car - Where are the employees!??? This place is ridiculous - Car Rental Near Me - Addison, Texas

This location had multiple mistakes in dealing with me. The first mistake was made over the phone when I clearly stated a specific question with debit cards. I was clearly told they could be used the same day of a rental with a deposit etc. This was a thorough conversation by me to them because I was told at another location that you must wait 24 hours. I had other means to make the rental happen but I preceded forward with this option since the rep said it would be fine. Upon arriving I was told that this couldn't happen even though the rep said she had told me that. Another rep tried to fix the Situation but only by putting me in a different type of vehicle and charging me twice as much . I was then told they (hertz ) messed up and shouldn't had listed they offered those type of vans . Yet another mistake by Hertz They then agreed to rent me a vehicle at the price quoted if I used a credit card and not a debit. Which was the first problem that started this pile up of a mess so that was a thoughtless solution to the problem. Trying to keep my cool I offered a solution that another Herts said was fine days ago. So I asked if they would change my reservation to another name he would come down and rent the vehicle and list me as a driver.. the manager said ok that will work. I said ok let's roll but before we do that will you verify that this will work. He came back and said his boss said no . I asked for a ride back to my shop only 2,4 miles away so I don't wast more money on an Uber and he said we can't do that. Where is accountability by Hertz here ? They should have much better customer care then this. When your mistakes cost others and you do noting to help remedy the Situation that you created Then your not even worthy of. Even a 1 star rating. Btw the hertz 4 miles away got me Lyft ride no problem just a month or so back. So now hertz and Alamo are who I promote to nor do business with. ( Alamo Is why my credit card is so messed up now Neckar of holds they put o that have not dropped off . Anyways I hope others read this and realize this brand is mot to be trusted since nothing they say or promote appears to be the facts. read more

The facts: We reserve a car online and call to confirm our reservation was received and the car we want is available. The representative (Trent?) said "Yes, we have full sized cars available!" We got a taxi from the hotel, arrive, and are told the car type we reserved is not available and we need to pay 20% more than anticipated. When we asked for clarification, since he had just confirmed the availability and price on the phone less than thirty minutes ago, he said "I said we have full sized, and you didn't ask if there would be a price increase." ... What?? We didn't realize the "yes" response to our question was a trick. This whole business reeks with dishonesty and lack of integrity. I will never come back and would recommend all friends and family to stay away from this unethical business. We walked to the Enterprise down the street, which was much more respectable. read more

Beware !!!!! From Chris the front desk to the so called "manager " are both very unprofessional ! I was back and forth with this car company alllllll day ! For the guys to say "we can't rent you a car " !!! They had me waiting all day !!! But on a positive note after all the stress w this company , down the street is a enterprise , they had me out w my rental car in just 30 min ! If I could give zero start I would anything lower ! Beware ! read more

Just came in to pick up a rental car reservation I made last night. Even though it allowed me to make the reservation online, and I called to confirm, apparently there were no cars available. I just paid for an uber to get me to their rental car location. So you can imagine my dismay at finding that there are No CARS available. He said the best he could do would be to call me back when a car became available. BUT NOW IM STUCK. I questioned why he hadn't made any effort to call text or email me BEFOREHAND and he said it was very busy this morning. Even though the place was empty - 3 employees and no clients - but apparently he was too busy to help. He said he DID have a truck available but it would be much more expensive. I asked him if he would let me rent the more expensive truck at the original price that I had booked, and he said no. Then I asked to speak to his manager and he said he WAS the manager. I asked to speak to the supervisor and he said she was unavailable. We will never know how he could possibly know that. Bottom line these guys screwed me over, screwed me out of 20 bucks worth of Uber. Were unhelpful, and forced me to spend even more money Ubering to the Enterprise rent-a-car down the street instead. Please please don't come here. read more

This place should not have a star rating at all. Horrible service! We reserved a car rental online, went to pick it up on Dec. 16, 2021 from Hertz on Midway in Addison, TX. The employees there on this particular morning was rude, unprofessional and very offensive. I'm not sure what the guys name is that checked us in (short, fat white guy), but he should not be in customer service whatsoever. He told us we needed a credit card to rent a vehicle (which is fine) and when we handed it to him he asked if we had funds on it, then he went on to say that the Mayor of Chicago (a black woman) needs to die...he tried to say "I didn't mean to say that", but the woman next to him said "you said it right." This statement had nothing to do with renting a car, don't even know where it came from. Mind you the employees are white, and we (the customers) are black. read more

Horrible customer service, rental agent is never in the office and if they are they never answer the phone. They authorized a $200 hold on my account and between returning the car and waiting seven business that authorization had disappeared and there's no record on it. From corporate to the local office is not enough associates that are informed enough to explain what happen. I'll have to take this is as a loss which sucks. I'll never use Hertz ever again. If you have to rent a car their competitors have better services and you'll get your money back as well. If i could give no stars I would have. read more

This place is terrible. I needed a rental for a few weeks due to a car accident. The costs were going to be covered by insurance, but instead they charged ME for the car. When I called to talk with them about it, they wouldn't answer. I tried them for multiple days just to see if it was bad timing. Finally, I drove to them and they told me it was just a deposit to ensure I had the money and it would be refunded the following day. I even repeated back what they said to me to make sure I understood correctly. 2 weeks later, and still no refund. These employees talk out of their asses when clearly they have no idea what's going on. The cherry on top? I called the insurance company. My insurance already paid for the car and Hertz charged my card on top of that. I get misunderstandings, but I feel lied to, taken advantage of, and I was legally stolen from. I can't even call them to get a refund, driving to them is the only option. Whoever operates this place is irresponsible and went against the law by stealing from its customers. Avoid this place at all costs and spare yourself the headache. read more

When I went to go pick up the rental everything was good , one week later my truck was ready from where it was getting fixed and hertz told me I could drop off there and they would go and pick up. So I called and let them know my truck was ready and was leaving the rental there after work, said okay thank you we will go pick up today before day ends. Few days later I check my account and they took almost 200 out I called and they said it was because my truck was ready on the 18th and supposedly I still had the rental till the 23rd and that's why the insurance didn't cover the "extra days". Mind you I dropped off same day I picked up my truck. Now I have to wait 7-10 days to get my refund. Oh and Workers there need better customer service training and not be so awkward when talking to customers .. read more

Wish I could give this location zero stars. Do not ever rent a car from this place! They charged my card $400 for a smoking fee, when I picked up the car in that condition. I have never smoked, and they failed to document that from the person who rented the car before me. If they tried to pull that on me, they will try it on anyone. It has taken me 3 months to get my money back. Never renting from ANY Hertz let alone this location. read more

I've continued to receive professional, pleasant, courteous and efficient service from all employees at this Addison Hertz location. In particular, Crandal worked very hard trying to secure a specific rental for me. All rentals have been very clean and ready. I always reserve online and the pick-up process has gone smoothly and quickly each time. read more

As I first walked in the door, they had me waiting while there were 3 employees at the counter and to be fair only 1 was helping a customer out that was there before me. Either be in the back if you're on break or help customers out. It's rude to be sitting there and not help customers that are walking in. The customer service I experienced was not to par. They were nice but they didn't go above or beyond. I was returning my car at the airport and didn't expect it to be complicated getting there, but not from Texas so it was. There was even a parking ticket toll that I wasn't sure of. It would have been nice for the employee to give me a heads up on all of this ahead of time. I had better customer service down the road at Enterprise. read more

Very disappointed with this location. At first, the staff was friendly and welcoming, seemed to be the right choice. However, both times this location was over booked with no car availability. They seem to think that their "friendly" attitude makes up for their un-timely service. What upset me more was the fact that as I waited for a car, which was reserved for an hour prior, another customer came in with a reservation and was given a car. I'm shocked with their un organization and lack of vehicles. It's frustrating to have to wait so long to rent a vehicle ! I will not ever rent from this location, EVER! read more

On top of the stress of having someone damage my car while it was parked in a parking lot and having to tow it to a body shop, my insurance company reserved a rental car for me through Hertz where my customer service experience has been absolutely terrible. The 2014 Honda Civic I picked up in Addison was "fresh" from the car wash and came with damp seats that they covered in plastic to protect my clothing. It had Georgia plates and had apparently just come into town from a long trip. Well, over night, damp seats turned into really wet seats somehow and the whole thing started to smell like mildew even though I left the windows cracked overnight. Very obvious water stains were beginning to form as well. So, I called the rental location to ask to switch cars and not only did they tell me they didn't have any, but the guy said, and I quote: "I may know a lil somethin somethin about chemistry and, uh, if you can put some ammonia or vinegar on it, to you know help kill any bacteria, or maybe if that don't work you could try salt"... Really? Like I'm going to further damage a car that doesn't belong to me! These people need customer service training badly. Nearby Dallas locations weren't much help, and I finally found a car that they'd switch me with at the Frisco location, but the Toyota they switched me to was dirty, had trash under the seats and smelled like cigarettes. I will never ever rent from Hertz again. read more

Hertz Rent A Car - Nearly 24 hours after pick-up these seats were still wet! - Car Rental Near Me - Addison, Texas

Ella the regional manager is rude to her co workers in front of customers. She said "bring the car back on empty because its cheaper for us to fill it than you". What does that tell you? It sounds like an accommodation correct? Well no. What she should have said was "If you don't fill the tank up before you drop it off, you will pay double what you would have at a gas station". Soo sneaky. read more

I would recommend going elsewhere... I was in an accident and the other party was liable so their insurance company made me a reservation at this HERTZ location. The reservation was made on a Tuesday and I would call every day and wasn't able to get a car until Friday evening and that was only because i stood there waiting until someone cancelled. Finally when arriving, the staff was nice but failed to mention to me that she was enrolling me in Hertz Gold Rewards program so now my email is being spammed with all that crap, (I've unsubscribed myself now)... After returning my car, I waited a few days to get my $50 deposit back and then noticed not only did I not get that back but they also took an extra $29 from my account, the lady stated it was for the gas but when i got the car she had stated that I didn't need to put gas because it was covered... read more

Outstanding service! The service agent was very personable and friendly. He was quick and attentive and we will be using them again in very short time read more

HERTZ car rental in Carrollton, I rented a mid-size van at this location and when I got there the person at the counter Charla Syas proceed to get me to take a beat up Jeep SUV. I repeatedly asked for a different vehicle but was told no that is all she can do. There was a larger SUV available that was just dropped off. I opted for that but she refused to change the rate adjustment and instead forced me to take a $100.00 up-charge per-day. She then dropped it to $75.00 a day and gave me attitude because it was close to closing time. I am very unhappy with this customer service at this location and would never do business with Hertz if this is how they treat a Hertz Gold member! Run - do not book at this location! read more

Arrived today to pick up a mid-sized SUV. Placed my reservation a week ago, and am a President's Circle member. I had a 1pm reservation, and arrived at 1:30pm. I was told that a Toyota Yaris was all they had. I rent from Hertz VERY frequently, and am well aware that a reservation is good for 24 hours. Do NOT try to blame me for arriving 30 minutes after my reservation time. I have late flights all the time, and have never had Hertz pull a stunt like this. I work with customers too and would be FIRED very quickly if I treated a customer like Hertz treated me today. When a customer, especially an extremely frequent customer, makes a reservation a week ahead of time, you damned sure better have the category vehicle that the customer reserved. What a waste of time. Certainly never going to this location again, and I hope reading this gives you a good idea of what is likely to happen if you try to do business there. read more

This is actually a 0 rating. I booked the rental weeks in advance and when I got to Hertz in Addison, the representative told me they were all out of cars. No one called, texted or emailed me to tell me no cars were available. When I mentioned that to the rep, he sleepily told me "Oh, well someone should've called you". This kid didn't even offer to help me find another vehicle. It wasn't until I asked him "what now??" that he began looking in the system to see if another car was available. Luckily, there was another car available at a location 30min away. I had to rush to get to the Plano East Hle location before they closed. This was also the day North Texas was low on gas and thankfully I had a bit left in my tank. The staff in Plano East Hle were friendly and helpful. They got me the car within minutes. This has nothing to do with the staff at the Plano East Hle location, but due to the experience in Addison - 16250 Midway Road Hle, I will not rent from Hertz again or recommend Hertz to anyone. read more

I don't even have the energy to tell you about the last 5 things this location has done to screw me out of money. But this is the last straw and the reason I'm leaving this review. I returned my rental car that my insurance paid for several days after my accident when my car was ready to pick up. BUT- they continued to charge me for the rental. Finally, I received a call for this horrible business saying that I owe them around $600 because my insurance didn't cover my rental anymore. I called my insurance and asked what the fuss was about and they said "Hertz is claiming you've had the rental all this time." When I have proof I did NOT. My insurance is taking care of this. Hertz does nothing but scam people. Especially vulnerable people who have been in accidents. Screw them. Stay away and go to Enterprise. read more