I am leaving this review on two AVIS locations because they worked in tandem to give me INCREDIBLE customer-service. My 2021 Thanksgiving adventure started with Shane at the AVIS location on University in Riverside, CA. (I was driving from CA to Texas.) I was the first customer in the door and Shane found a great car for me and had me out the door in about 15 minutes, which I appreciated because of my LONG drive. Unfortunately, when I arrived to Dallas, Texas the catalytic converter was stolen from under the rental car. After a moderate panic-attack I drove to the AVIS on Preston Road. Renee celebrated with me about my decision to buy extra insurance protection and then swapped the car out. She was patient, sincere and cheerful; it redeemed my day. The "adventure" continued when I blew a flat tire between New Mexico and Arizona on a Sunday (which means most Avis locations were closed (early)). After getting the doughnut on the car, I drove to the Tucson Airport and swapped the car a second time. When I returned the car to Shane in Riverside, I was half-expecting an "after the fact" charge. Shane was very understanding and kind. He also celebrated my decision to buy the extra insurance and gave me a final receipt with no additional charges. I can't share enough gratitude and endorsement for AVIS, specifically these two locations. read more

Not sure why my review was deleted but I refuse to be silenced. So here it is again. Picked up car with only a QUARTER tank of gas (but was told to return with a full tank of gas), dog fur everywhere in the trunk. There was mud stains, dirt, debris ALL OVER THE INTERIOR at time of pick up. Seemed like the car wasn't even cleaned AT ALL. COULD NOT GET ANY CUSTOMER SERVICE REP ON THE PHONE. Would discourage renting from this AVIS location. read more

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Dear fellow travelers, I simply couldn't wait to share my recent "adventures" with Avis Car Rental part of the merged Avis Budget Group. If you're looking for a car rental experience that will truly test your patience and sense of humor, then Avis is the way to go! It's a masterclass in customer service excellence - if your definition of excellence is twisted beyond all recognition. Do you know their cleaning service has a penchant for fashion? I didn't either, but they apparently loved my sunglasses so much that they decided to keep them as a memento. It's heartwarming to know that my shades have found a new home among the cleaning staff's personal collection. They closed my lost and found case almost immediately without informing me. I'm sure their finger just slipped and clicked on Lost instead of Found... Now, let's talk about pricing. Avis has a unique pricing strategy that keeps you guessing until you get the final bill via email. You'll feel like you're playing a game of "How High Can It Go?" as they pile on fees and surcharges you never knew existed. It's like a financial surprise party! This is a fun game that starts when you check in. The Avis agent behind the counter asks you for your personal information like your airline rewards program, and then adds a hidden fee to your bill without mentioning it. Oh, and speaking of hidden mysteries, here's another one - trying to reach a human being at their local offices. It's like searching for the elusive unicorn; you hear they exist, but you can never actually talk to one via phone. The contact number listed as the local office is rerouted to the international automated phone system: your trusty companion on this quest, leading you through an endless loop of frustration. In conclusion, if you're looking for a truly UNFORGETTABLE car rental experience that will keep you talking about it for years to come, Avis is the obvious choice. You'll leave with not just a car but a lifelong memory of your experience, that continues long after you've returned the car via a series of follow-up phone calls with your new call center script readers, and a fashion-forward cleaning crew that has a particular fondness for your personal belongings. I was rereading my bill after my calls with them, and thought it said Concussion Fee... it was Concession Fee. Weird, there was no popcorn or candy involved... I guess I conceded something right from the beginning. I thought they would "Try Harder" for my business. I evidently had the wrong impression. Shame on me. Happy travels, my fellow adventurers! Smooth Travels, Scott Another "Satisfied" Avis Customer #avis #avisbudget #aviscarrental #avisrentacar #budgetcarrental #aviscar #avisbudgetgroup #carrental #rentacar #travel #rentalcar #car #carhire #rental #cars #carrentals #rentcar #carrentalservice read more

Avis - Car Rental Near Me - Dallas, Texas

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Absolutely terrible location, the manager Richord Duuply was very disrespectful and racially discriminated my friend and I by making an assumption that we were scamming when we had all identification and proof. He not only did that but he questioned our pockets and made his own personal opinion that we didn't have money when the car was only $150 for 8 days (which also he gave us the car without asking for our Corporate ID's which I assume they are suppose to in the policy) & when we were having a personal conversation and I was asking my friend if she would like to split it a different way. Then continued to tell him to run the card. And he proceeded to tell us he's just going to cancel the whole thing because "this seems sketch". Just at the end to give us the car after makes all assumptions. We informed him that was was highly unprofessional and then he proceeded to say he's scared we won't bring the car back. We brought the car back 2 hours early to handle this situation and he ran to the back and decided to call his hire up telling a story that was beyond different. We proceeded to tell him that we have everything recorded from the first interaction & we were recording now he then started to be "respectful" because he can see us recording. This man needs to lose his job as a manger he's gotten a little to comfortable and this situation has escalated into us making sure he does not have his job. read more

Avis - Richord Duuply Racial Discriminating 2 young black woman making a visual assumption - Car Rental Near Me - Dallas, Texas

Upon my reservation, the car I reserved was not available and proceeded to upsell me on a truck. I was told that because my DL was not Texas that prohibits me from renting a car. It was stated that I could use my debit card but was not made aware that is was conditional when I ultimately have means of some sort to pay for the service provided. I asked to speak with the supervisor and the receptionist rolled her eyes when I was exceptionally polite. I'll make sure to not spend another dollar with this company thanks to the customer service and lack thereof. I can't grasp the concept of having to have a license that equates to the state you're in in order to rent a car. read more

The customer service here is beyond amazingggg. I've used them a several times and they impress me Love every time. Adrian and Richard are esp great! read more

Worst service. Even if you put your own Toll Tag on the car to cover any miscellaneous toll fees... they still charge you and you can't dispute it. Not to mention they will take it when it's most convenient to them, including 30 days after the fact in the middle of a pandemic when NO ONE is working and needs every cent that have just to SURVIVE!!! Will NEVER use Avis EVER AGAIN!! read more

i advise anyone who is black to not rent at this location . richard who is their manager over this location is racist to black women . never in my life have i had any issues while renting with avis i do not have any balances owed to avis and i there has never been any damages . i called to ask why did he add me to this list he told me that he was too busy to talk and that he had a " long line " in front of him . this was a wednesday not a week day and that he couldn't talk and he hung up in my face i never felt so disrespected in my life ?!!!!!!! if i could give no stars i would !!!!!!! do not rent at this location read more

I like this location because it's in a central location and there's been a compact car available every single time I've needed one which has been quite a bit of a hassle at other locations as of late thanks to the holidays. I've had a good experience with the staff here and this is one of the only locations I've ever gone to where they do a thorough inspection of the car and catch things even I wouldn't catch lol that makes me feel better because some locations will just send you out to inspect the car on your own and if you miss any damages, well, you're on the hook for paying upon return unless you took pictures or video. Rates are decent, car selection is good (no clunkers here), and the staff is professional and honest even during the times I've walked in and they were obviously short staffed. This is a good option if you're looking for an affordable rental ASAP. Also a debit card friendly location so if you need a car and don't want to worry about crazy deposits or holds and charges going on your credit card, they only charge you the car rate (plus any taxes) and no other crazy charges on your debit card (unless you damage the car or don't fill up the tank upon return of course.) read more

This is a bare-bones rental site with pretty poor customer service. I pre-paid for the reservation and was told I would receive a refund for returning RH car early. When I did so, I was told they do not have the ability to issue refunds in the branch. I was given a 1-800 number to get a refund, which I called and then was hung up on. I expect more from a brand like Avis, especially when I am a loyalty customer. read more

I will NEVER use this location again. The staff was slow and when finally got to rental and getting everything squared away it was close to closing time. I arrived at 430 they close at 6 the man who worked there stomped around making it very obvious that he was ready to go. The lady informed me that she was not being paid for the extra time and that she would have to pay him. Why would that be my issue. Then she said that the computer timed out and asked me to return in the morning. I had a sick friend waiting in the car the entire time who drove me to this location. I needed up leaving without a car and my ride was not happy. When he went back to ask ablout a complaint line the non English speaking man slammed the door in his face and refused to give anything. This location is not one I would use ever read more

Great customer service overall. While they are short staffed at the moment the car is always ready to go. My office is also nearby so they'll often give me a ride back after returning a car. read more