Jared is AMAZING!! The moment you walk in the doors the are immediately greeted by a very friendly…read morestaff. I felt like I was part of a family!! Zero pressure!! I wouldn't go anywhere else, Ecarone is the BEST!!

I recently purchased a vehicle from this dealership and the entire experience was seamless and…read moreexcellent. Kim assisted me throughout the process, and she was outstanding, and very helpful, personable, and truly professional. The whole staff demonstrated courtesy and efficiency, working together smoothly to ensure everything was handled well. I highly recommend this dealership, and especially Kim. Ash was also very kind, courteous, and helpful.

THIS IS THE PLACE TO COME if you want to sell your car for a good price without getting the run…read morearound. Long story short I found a car at a different dealership that was hard to find, they were a bit stiff and offered me below value what KBB said I could get for my great condition low mileage car with premium package. The dealer where I was getting the car I wanted (I'll just say it - Audi Plano!?#$% Avoid them at all costs if you want a FAIR deal) they offered me a RIDICULOUSLY below average amount - what KBB suggested. I walked out frustrated and tired physically and mentally. Thank God I noticed Carmax nearby and thought Why Not? I walked in, there was very much a dmv feel to it Lots of people, sitting everywhere, lot's of traffic in and out. There was a monitor with peoples names/appointment times at the front desk. I thought, wow how am I going to get an appraisal on a weekend with all these people? When it was my turn the guy was very nice and said no problem, we can do that for you and he re-directed me to the business window which was nearby. I was still skeptical and cranky given what I had been through at another dealership. Business desk had a lot going on too, but they seemed to be in good spirits with each other and the people who approached them! Complete opposite from previous dealer. I was greeted by Micah (sp?) who was seemed relaxed despite the busyness, she told me how appraisals worked in a matter of fact way, when I hesitantly asked how long all this would take, she quickly said it should be no more than 30 mins with a confident smile. I was still skeptical but refused to give away my car for the measly amount the other dealer offered me. Well, I went to the bathroom, people watched and yeah about 30 mins later, she came back with my appraisal quote! way more than MORE than what the stingy dealer down the street was offering me and ABOVE KBB !! If I didn't want the other car so bad at A/P, I would've gladly told them to touch grass! But unfortunately they had what I needed. I would have felt much better to have bought from Carmax, everyone I encountered there was friendly, professional and got things done in a great amount of time! I want to thank Micah again for being so patient with me and explaining things while I was under great personal stress and timelines as well (death in the family, trade in car papers expiring etc). I sold my beloved car to Carmax in Plano, had a GREAT experience from beginning to end and wanted to let them know I appreciate them being a positive part in such a stressful weekend for me. Thanks again!!!! (SH)

What an easy and great experience to sell my old car. Went on line saw how much they would offer…read moreset up an appointment and less than 30 minutes later walked out with a check. Staff all friendly and respectful. Large clean show room. This was easy the price they gave me fair.

First, it's old school shady high pressure hidden fee stuff. Over 3k in "dealer services" above…read morethe advertised price, plus other normal fees. Then the finance pitch, which hides yet more ridiculous fees, despite them figuring out by now that I was probably paying cash and can do math. I'm an out of town buyer. I specifically asked about dents, dings, scratches. No, there are none. Sent *selected* pictures and videos (which cannot be drilled down on). Lots of pressure to just do the deal. "You don't need an inspection, we do one for you." So I got an independent inspection, and when he showed up said he really couldn't comment on paint, etc because it was very dirty. The guy actually offered to come back at no charge later if they cleaned it. The call I got when he returned was "Good thing I came back, there is a large scratch to the primer on the fender." Glad I spent the money on the inspection, but it should have never come to that. Pressure, misleading photos, misrepresented product, and junk fees. Pass on this place, for sure. I think they're just hoping someone is half asleep or stupid.

Still Waiting on Promised Windshield Replacement Zero Follow-Through…read more My husband and I purchased a 2017 Mercedes-Benz B-Class from Auto Web Expo of Plano back in August. At the time of purchase, we were promised that the cracked windshield would be replaced by the dealership. That promise was a major factor in us agreeing to finalize the sale. Months later, we are still waiting, and the communication from Mo Kavianifar (Internet Sales Consultant) has been extremely unprofessional. My husband has been going back and forth with him for months, and now Mo doesn't respond at all. At one point, Mo told us to call around and get quotes for the windshield even though the dealership themselves promised they would replace it. So we did: I work in collision and got a discounted quote for $2,234.53 (including calibration). To cover all bases, I also contacted Mercedes-Benz directly, and their quote came out to $3,277.91 including calibration and labor. Even after providing BOTH quotes -- one discounted and one from the manufacturer nothing has been done. No appointment, no communication, no follow-through. We feel completely ignored, misled, and taken advantage of. All we want is for Auto Web Expo to honor what was promised at the time of sale. A dealership should stand behind its word and treat customers with respect.

I recently bought a car from AM and worked directly with Carlos Lopez. Carlos was…read moreoutstanding--knowledgeable, responsive, and incredibly helpful throughout the entire process. The pricing was reasonable, and there was absolutely no pressure--just transparency and candor from start to finish. I had a very solid experience with AM and truly enjoyed working with Carlos.

CONSUMERS BEWARE! PUBLIC SAFETY AND SECURITY ANNOUNCEMENT:…read more We weren't coerced or bribed with things of value to write a positive business review of Auto Merchants Inc. This is an authentic business review of our interactions with the owner/Sid S. and his employee/Octavio C. over the previous 900 days, as it relates to the owner's grossly past due insufficient funds check. NOT REWARDING DISHONORABLE CONDUCT: It's more important than ever for a consumer to do their due diligence in sufficiently investigating the individual or business they are considering investing their hard earned money with, and only reward individuals and businesses that operate ethically, legally and constitutionally at all times. This objective, to the best of our knowledge and recollection of facts and/or opinion based business review will assist in that mission, as it relates to Auto Merchants, Inc., for the best predictor of future behavior is past behavior! INTRODUCTION: An insufficient funds check is a serious civil and criminal offense that is actionable under Texas Business and Commerce Code 3.302 (holder in due course) and Texas Penal Code - Chapter 31 -Offenses Against Property (THEFT). This legal and constitutional protected business review is designed to kindly compel Auto Merchants, Inc. to comply with Texas law, and the fiduciary responsibility of their company established by the Secretary of State, and immediately resolve the balance of their grossly past due insufficient funds check on file at Lee's Check Cashing without further subterfuge and/or obfuscation and/or delay. 1. Check date: 5-2-23, check # 5980, amount: 3000.00. Receiver of funds: Octavio C. Total balance due NOW: 1500.00 + 900.00 (reoccurring administrative resolution fees) = 2400.00. FACTS OF CASE AND CONDITIONS OF THE LAW: On 5-2-23, Auto Merchants, Inc. issued a check to an employee/Octavio C. for duties/services performed. The employee cashed the check at Lee's Check Cashing, and the check was returned to the check cashing establishment due to insufficient funds, because the check issuer intentionally stopped payment on the check within hours of issuing the check. Subsequently, over the next 150 plus days, the owner of the check cashing establishment contacted Auto Merchants Inc. and/or the receiver of funds in order to compel them to comply with the aforementioned Texas check laws and resolve the grossly past due insufficient funds check. Due to the refusal and/or failure of Auto Merchants, Inc. to comply with Texas check laws, their unpaid check was delegated to the authority of the Loss Prevention Department to facilitate immediate resolution. The owner alleged (without proof) his account was 'hacked," as the justification why he stopped payment on his check. He alleged the employee was given a 3000.00 dollar replacement check and snapped; "you better check our records!" If true, he did so without using basic business common sense, in first verifying the legal holder in due course of his returned check, and if the employee deposited the initial check into his bank account or cashed the check at a check cashing establishment. The employee was interviewed to verify the owner's claim. The employee alleged he was confused and thought the 3000.00 dollars was his, since the check was written in his name. The investigator helped him realize how preposterous his claim was received, so he confessed to intentionally embezzling the 3000.00 dollars in funds that were legally required to resolve the insufficient funds at our check cashing establishment. The owner was informed multiple times in writing and text, if he paid the employee to resolve his insufficient funds check, and he refused and/or failed to resolve the check with the legal holder in due course, his check is legally unpaid, and he is legally required to immediately resolve his check at our check cashing establishment, and he may file embezzlement charges against his employee for the alleged theft of his 3000.00 dollars if he refused and/or failed to return the funds he allegedly stole from him. The owner defiantly and irresponsibly refused and/or failed to comply with Texas check laws, and instead offered to pay 300.00 dollars every two weeks until paid in full, lending to the reasonable speculation the real reason he stopped payment on his check is not because his account was "hacked," but because of poor money management and/or lack of sales revenue due to poor, substandard business practices. At the point the owner's unpaid check was approximately 250 days past due Texas law, he finally made one measly 300.00 dollar payment on 1-24-24, and subsequently four more 300.00 dollar payments on 2-8-24, 3-6-24, 4-3-24, 5-8-24 and abruptly stopped without the consent of the victim, leaving a balance of 1500.00 dollars for over 575 days; in the process ignoring two certified letters, and over 100 text and phone calls to compel him to resolve the balance.

This was my first experience buying a car through Enterprise and it was the smoothest experience I…read moreever had buying a new vehicle. Farzana Karim was the best she took her time and explain everything and didnt pressure us on upgrades.

Hassle free and didn't get pressured into buying warranty I didn't necessarily need. Thank you…read moreFarzana for your trust and making this a great experience.

DO NOT BUY FROM THIS DEALERSHIP - A COSTLY NIGHTMARE:…read more This dealership sold me a vehicle that was a ticking time bomb. Within weeks of purchase, my Jeep began showing serious mechanical issues -- including a failed head gasket, cylinder problems, and other major engine failures. These were not minor wear-and-tear issues. These were catastrophic failures that no reputable dealer should have overlooked, let alone sold to an unsuspecting buyer. They assured me the vehicle had been inspected and was in good condition. That was a lie. The repairs ended up costing thousands of dollars (almost $10,000k in repairs), and the warranty they sold me conveniently excluded coverage for the most expensive repairs. When I turned to the dealership for help, they were evasive, dismissive, and completely unwilling to take responsibility. If you're thinking of buying from this place -- DON'T. You could be walking into a financial trap with no safety net. I have filed formal complaints with state and federal agencies due to their deceptive sales practices. This experience has been mentally, financially, and emotionally draining. Protect yourself. Take your business elsewhere. This dealership should be avoided at all costs.

From the minute we walked into the dealership, we felt like the most important people in the room…read more Danny was fabulous! No pressure at ALL. We had 3 cars we wanted to see and had them all (plus 2 others) test driven within an hour. C3 offers a wide variety of very well maintained vehicles. They matched another dealerships offer on our trade-in and Danny helped us with financing. Chris made sure we were comfortable in the "living room" while we waited to sign paperwork. Staff is super friendly and helpful. Highly recommend this place if you're in the market for a previously owned car.

I recently purchased a vehicle from this dealership, and while the initial process was smooth, I…read moredid discover a few minor issues once I got it home. There were some paint marks, a few loose panels, a slightly misaligned hood, minor rim damage, and I also needed an extra key. However, I was extremely impressed with how Nick, the owner, handled the situation. Nick went above and beyond to address all these concerns, and he made sure everything was taken care of promptly. I appreciate his professionalism and dedication to customer satisfaction.

Do not do business with them! I purchased a vehicle from them and was lied to. They did make one…read morething right after having issues but will not respond anymore regarding another issue. Maybe I should have done more research prior but they are not honest and will screw you over. I was told the vehicle was in a wreck but the air bags did NOT deploy and EVERYTHING was fixed from said wreck to only the passenger side. I tried calling several times, left voicemails and no one would call me back. I finally got nick back on the phone and he told me to send him everything and "let me see what we can do for you" and has ghosted me since. There is 5,000 worth of work that needs to be done because the issue from The wreck were not fixed correctly.

Did not purchase a car from them, but based on my experience today I wouldn't go back here!…read more I made an appointment with Ricky day before thanksgiving for friday after thanksgiving to meet at 2pm to test drive the honda odyssey. We got there by 2pm and was told car was available but cannot be test driven. The entire inside roof is on the floor of the car as they were fixing moonroof We drove 30 mins to get there and Ricky did not even have basic sense to inform us of the change. When we mentioned the same that he could have informed us, he just said I could have. I wouldn't give them any business if they don't respect customer doing business.

I had an outstanding experience with Auto Locators of Texas. Amanda and Ricky were professional,…read moreknowledgeable, and attentive throughout the entire process. They answered all my questions clearly, provided honest guidance, and made the buying experience seamless. If you're looking for a dealership with great staff and exceptional service, this is the place.