My family was in the market for a new 2026 Sienna XLE. I had already secured an official OTD quote…read morefrom Longo Toyota of Prosper, complete with their letterhead. Preferring to buy locally, I visited Toyota of Plano to see if you could match the offer. Instead of a professional discussion, I was met with shocking hostility from one of your managers (a tall gentleman of Middle Eastern descent). He directly attacked my integrity, stating, "I've seen this trick many times; people bring fake quotes from Richardson or Prosper to deceive us." He further alleged, without any evidence, that the other dealer would add a markup of over $6,000. While I respect a dealership's right to decline a price match, I find it unacceptable to be accused of dishonesty. This lack of professional ethics is not only a personal insult but a significant blow to the Toyota brand image. As a direct result of this experience, I returned to Longo Toyota of Prosper the following day and purchased the vehicle there. The contrast in service was stark; they treated me with respect, and my wife is thrilled with our new car. I will be sharing this experience with my community to ensure other buyers know to take their business to dealerships that actually value their customers.

Took my Toyota Camry in because the sunroof was stuck in the vent position and I could not get it…read moreto open or close. If you are unfortunate enough to own this car and experience this issue you know that there is no easy fix. When I arrived I pulled up, handed the tech the keys, and walked inside to check in. Lawrence was so nice and helpful, let me know a time frame, and explained where the restrooms and snacks were located. He also let me know there was a recall that they would also take care of while they had my car back there. After about 3 hours Lawrence called me up and informed me that they were not able to get the sunroof closed and the cost of getting it fixed is almost $11,000. Having just moved 1000 miles from home, looking for a job, and have now loss my reliable transportation I broke down right at his desk. Lawrence proceeded to go talk to other managers to see how he could help me. He mentioned that they could take the headliner down and MAYBE be able to get it closed that way. I had to take the risk. About 4 hours later he comes out to the lobby with a technician named Tristan. Poor Tristan had been fighting with my sunroof all day, but was determined to help me and continued to try everything he could possibly think of. Eventually all his hard work payed off and he was able to get closed and even washed my car for me. These two men may have just been doing their job to other people, but they really did change my life. They offered support, determination, and the willingness to go above and beyond for a customer. Having just moved to Texas this was my first experience with this location and I now will continue to have my car serviced here. P.S. Let this be a reminder to NOT get a Toyota Camry with a panoramic moonroof!!

Awesome dude and family. They work hard to help you get what you want just call them.read more

If you're looking for honesty, a fair price and service after the sale, then I highly recommend…read moreBurl.

Fast and friendly service. Always keeping you updated on your vehicle when in the shop.read more

I came for oil change. I had a great experience with timely service and assistance from Service Rep…read moreRon

Very fast and straightforward! Did not go in and waste my time at all compared to other…read moredealerships. 100% recommend Harrison!! He was very kind and worked with me and my schedule and made sure I had everything I needed! Really cool guy! Olivia was also very kind!

Tyge Anderson assisted us by our servicing…read more He was very professional and was able to explain me the process since this was our first time servicing our car, here in Texas. He was also very personable and polite. The best part was that our prepaid servicing required only 45 minutes and Tyge kindly agreed to complete the prepaid service confirmation once their HO opened later in the day and that we could leave immediately! Three cheers to Pat Lobb Toyota service center and especially to Tyge Anderson !

I'm only giving this one star because you can't give it zero…read moreThe used department is the epitome of used car salesman tactics high pressure hiding fees Just don't go here to buy a car .

We browsed cars for my daughter 4 days in a row and ended up at El Dorado Mazda. We had the…read morepleasure to work with Max and we can only compliment for great professional, easy to deal with and smooth processing of all documents! We will surely recommend to more people!

Lizzie is phenomenal. Came in for an oil change on my 2016 Subaru Outback and left making a much…read morebigger decision, but I appreciate the honesty and thoroughness. A trustworthy service department drives loyalty and future sales, and they proved that. My dad trusted them, so I do too. This car is my daughter's and carries a lot of family meaning, keeping her safe matters more than anything. Lizzie remembered me and took care of me from start to finish.

We recently took our Outback for service and they recommended the 60k service and quoted us MORE…read moreTHAN $3,000. I'm sorry, what? This is our second Outback so we knew that price was absurd. I called Ewing in Plano and the quote for the same service was less than half (actually, just above a 3rd of the cost). There was nothing wrong with the car- in fact, they hadn't even looked at the car. This is absolute price gouging. I get you have a fancy new facility but we don't care about that. We will do all our service and future purchases at Ewing.

I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

1. They do not honor their "guarantee" on their website of giving you $500 over CarMax, so you…read moreimmediately cannot trust them. We had a clear and valid offer in-hand from CarMax, and they refused to honor their $500 over guarantee. 2. Calling them is a disorganized mess. It's hard to get a hold of who you need, or set an appointment at a particular location, time and with a particular person. They botched our appointment, twice. 3. "This will just take 15 minutes" turned into almost an hour. Avoid.

Knowledgeable salesperson Negotiated price…read moreGood value Happy with car and the deal/experience

If there is below zero stars this. If you ever getting service done there, they will try to…read morepersuade you of getting a new car even if you don't need a new car. There is no respect at that location at all of when a person is getting their car done service at all the only care about money and mooching off of people for more money. Walking in, they greeted very nicely, but towards the middle and end, they were very rude, arrogant and aggressively, forcing people to buy the cars. If you're getting service done there, they do not have enough loaner cars and they will tell you to get some someone else to come pick you up or they will get you only 1 Uber ride. They do not drop you to your workplace or anywhere else. And even if you do, Uber on your own without their help, they will not refund you back at all. Overall, this experience and that location is beyond horrible. If you go to another location, you do my price match. They will triple your car price at the McKinney location. Definitely would not want to come back to that location at all. For services, they will make up more problems to your car than ever before and make you come back multiple times.

I really like/love this dealership: There are so many…read morepositive experiences I have had here'. When I was helping my mom pick out a car she had a wonderful salesperson. He took really good care of her. I appreciate that especially because she is a senior citizen. Also the service department is quick and reliable. I highly recommend making an appointment. Whenever I take her car in for an oil change, recall or tire rotation. I leave feeling satisfied with the service. Our service advisor is equally amazing. The car wash to wash your car is a BONUS! The free bbq, chicken and hamburgers on Saturdays was fun in the past. The other salespeople are always friendly and helpful. I enjoy talking with them about life and cars. So I salute this dealership. From my sales experience and service experience to customer service they are top notch, This review was long overdue as I have been multiple times and they deserve their flowers and kudos. Honda McKinney is classy! The best Honda dealership out there. I disliked other dealerships. This one is my favorite one!

Note: This review is about their SERVICE department. However, with their questionable practices in…read moreService one would wonder if the SALES side were any better. We purchased our 2017 Pilot NEW from them in May 2017. Pleased with the sales process. We purchased the 7-year extended warranty, so we consistently took the car there for service during the warranty period. During one service it was discovered that a previous technician wrote they completed a service on the car, however on this visit, the technician said it was clear they didn't do it. They took care of the issue that time and didn't charge us for the work they were supposed to have done earlier. Fast forward several years later to today, we've found out the same thing happened again. It was discovered by an independent Honda mechanic. In July 2022 at 101,621 miles HCM claimed they "Performed Valve Adjustment" however, the independent mechanic stated there was NO WAY this adjustment was done based on the condition of the valve cover gasket. HCM didn't charge us for the adjustment, but it was stated on the work order. So, you basically can't "trust" what the technician says they did on the car.

Update: from four to five stars. Jerry was the reason why this review went up. His professionalism…read moreand personality when it comes to service is top notch. Went in for service. Service people are great. Waiting room is kinda small and stuffy but has good drinks and coffee. Oil change took almost 2 hours with not that many people there.

Truly abysmal customer service. I had a relatively simple recall, and I ordered a new key, and it…read moreturned into dozens of phone calls back and forth and multiple trips to the dealer. If you want an expedient and easy experience with good communication, this is not the place to go. I can't imagine what the experience would have been like if I were getting real work done.