They are trying to remove/flag my review on Google Maps, hence trying to add it at as many places as possible to help people understand this business is just like any other dealership that tries to scam people. AVOID. Reviews are misleading, we went based on the reviews and were appalled by the deal. The deal we've got is one of the worst deals I've got across Dallas. Marketing price is different than the selling price is. If you're still going to visit, you'd expect around $8K-10K add-ons and fees combined. Never heard of bank fees, baiting taxes (trade-in), there should be 0 taxes if the trade-in is balanced out. Tried to take a picture of the quote and was snatched out twice outta my hand. Not to forget. As soon as you're not agreeing with their insanely BS DEAL, they kick you out. Lol! Rude! Detailed: We walked in looking at the 2026 Ford Mustang EcoBoost, advertised on their website at $29,569. Clean price, no gimmicks - or so we thought. That $7,893 in "Value Adds" consisted of Appearance packages, Tint, GPS Tracking - neither of which I was informed about upfront. The advertised $29,569 somehow became $42,992 financed plus $3,000 cash down - meaning the real total was closer to $45,992 (attached the quote). That's a $16,423 gap between what they market and what they actually charge. When I asked for clarity on the numbers the salesperson couldn't explain the discrepancy and refused to honor the advertised website price. Classic bait and switch. I also had a co-signer with a 740+ credit score approved through Santander. Even with that the numbers never became reasonable. I took a picture and started walking out. Act Two - The walkout promise: On our way out the salesperson pulled us back promising a better deal. We went back inside. His "better deal" was a completely different business proposal -- he suggested I sell my Tesla separately to Carvana for around $29,000, pay off using cash to personally cover the $6,500 negative equity out of my own pocket, then return to Bob Tomes to buy the Mustang as a completely fresh transaction with no trade-in involved. Let that sink in. Their solution to an unreasonable deal was to ask me to absorb $6,500 in negative equity myself - no rollover. Just hand them clean money and start over. When I tried to photograph this new separate-transaction quote to review it properly, the salesperson physically snatched the paper from my hands. Twice. He then pulled it away entirely, claiming he needed to discuss it further with the finance manager. The new quote did show the car at $29,500 matching the website - but buried underneath were approximately $6,600 in questionable taxes and $1,800+ in add-ons, pushing the total right back to nearly $38,000. Same trick. Different packaging. The Final Word: The salesperson returned one final time with the finance manager's closing message: "The finance guy says you leave." It was him who pulled us back just to kick us out in a rude way. Final visit: Went back along with the co-signer with a 737 credit score after the manager called saying they wanted to make things right. After some negotiations, they did honor the price advertised on their website - I'll give them that. Then came the financing. 18% APR. With a 737 credit score co-signer. Asked for something reasonable around 6-7% and was told finance is completely out of their control. Interesting. They also said my co-signer needed to prove our relationship or show we live at the same address - otherwise only Santander or Ally Finance would work (these two were the only lenders with highest APR btw). Never come across that requirement at any other dealership. Felt like another way to make things difficult. Eventually they handed me a purchase order and suggested I find outside financing. I didn't sign anything and walked out. Maybe it works for people who go with outside financing after a lot of negotiation. Two visits. Two trips to McKinney. Same experience both times. The callback felt genuine. It wasn't. If you're planning to visit - go prepared, ask about financing upfront, and don't make the drive until you have something confirmed in writing over email or something. Manager TJ was respectful throughout, no complaints there. The issue was purely with financing. read more

1. I visited the dealership on a recommendation from a good friend. Hes bought quite a few vehicles from yall and sits on the Rotary Board with Bom Tomes. He reminded of the service and sales rating yall had and the experience he has had with yall. 2. Butch M was my sales rep. Again he came highly recommended from my friend and my friend was spot on about Butch. I know if anyone ever asks me who I bought from, I can only give Butch and the Bob Tomes dealership rave reviews! Butch asked me what I was looking for in an email and at the time, I explained I wouldnt be able to come in right away since I work up in Prudhoe Bay, AK. We set up the appt, and I showed up early and Butch made sure he was available. He asked what I was looking for, and made the whole process easy. He didnt try to sell me anything but what I was looking for. Thats a huge plus, because in the past ive had salesmen try to talk me outve what I was really looking for. Butch got me exactly what I was looking for and the price I was sortve set on, plus alot of extra upgrades! Butch throughly explained the process after I made the selection, showed me how he came to the sale price, and talked to me about the trade in. His whole approach about the whole sale was very calming, as alot if people get nervous when making a huge commitment like a vehicle purchase. After the vehicle was detailed and the Lojack tech was done, he went over all the bells and whistles and answered all of my questions. Butch also made sure to point out that he wanted to be involved in the next process of ensuring my satisfaction with getting the truck serviced was up to par when it came time to have the truck serviced. 3. I think i can sum up my experience with one word, Awesome! I will def be using Bob Tomes when its time to get another truck and recommending Butch amd Bob Tomes to anyone that inquires. Much appreciation for all involved with my new purchase! read more

This company is amazing! The employees have great southern hospitality.They are speedy and professional. I came all the way from Lubbock to purchase a car. I spoke with Eric and he gave me a call back within 15 mins. He was amazing on follow ups. He even called me to make sure I returned home safely and asked if I had any questions about my car. NOW my finance manager Michael Roper was so sweet! Finance can take a while at any dealership because they are working tirelessly to get you approved with the best deal. While I waited , Roper explained the best way to pay my car note and how boost my credit. He did not just sell me the car. He informed me! My first car buying experience was terrible my finance manager and I just stared at each other until he got the call and he was not very helpful or kind. Roper was very attentive, patient when my insurance company was taking ages and helpful! A man full of life! The other salesmen were attentive ,they all made sure I was helped and if I needed direction they all were very willing and kind. That's southern hospitality right there! Lastly this company is so great when I returned home I found that one of my friends -now graduated - a mechanical engineer purchased his first car from Bob Tomes. He was actually so happy with the service of company that he wanted to purchase his work truck from here but the company he worked for, literally wouldn't allow it! He wanted to drive all the back to Dallas for his second vehicle post graduation! Now that's service! Thank you GUYS so much. I'll be in Dallas for law school and you can bet when I graduate I will get my post grad car from Bob Tomes ! read more

I recently bought a 2013 Ford Explorer thru a fleet program. It did not have a bracket for a front license plate. Since the guy who had before me went two years in without incident, I paid it no mind. Of course, then I get pulled over for not having a front license plate. At first, I ignored Bob Tomes Ford as there is a Ford dealership in Frisco about 5 minutes away from me. I called their service department 3 times and no one ever answered the phone. I sent an email thru their website and am still waiting on a response. Thus, on a whim, I sent an email to the service department at Bob Tomes Ford. I was pleasantly surprised that someone called me in about 15 minutes. He said, we have those brackets in stock, swing by and get one and take it to our quick oil change lane. I do so the next day. Getting the part was uneventful (as it should be). Once I pulled up in the quick change lane, two separate folks greeted me and indicated that someone would be with me shortly within one minute. Shortly thereafter, a guy came over and I told him the situation and he asked for my keys and he drove away. After about 5 minutes he can back and said I was good to go. I asked how much and he said no charge and I was on my way. All of this is probably not a big deal, but, I am so accustomed to getting the run-around and having to pay for every little thing. Thus, this was a very pleasant experience. Bob Tomes Ford is out of my way and an inconvenience for me to get to, but, they have earned a new customer for as long as I have my Ford. read more

I came in with my husband to get a new car after my previous one was totaled in an accident. I was reluctant due to my previous experience in another dealership that took roughly 8 hours to complete and it honestly was a horrible deal. I didn't want to go through that again, but my husband insisted and I am so glad he did! We worked with Ali Mehravar and explained what happened with our previous car without mentioning the experience at the previous dealership. He recommended a few vehicles and ran several numbers to try to get us the best deal,and by that I mean he helped take off 1 to 3 thousand dollars on each vehicle we asked about! Talk about awesome! Not to mention patient! I finally decided to test drive a used ford fusion titanium and I loved it! Next came the buying process which honestly was a piece of cake! They were willing to work with me since I did not have an official document stating that my previous vehicle was a total loss (although I did get one about 30 minutes after thanks to my super awesome agent : ) ) They offered gap coverage and mechanical coverage right off the bat which I thought was very considerate of them. While it was extra, it is a relief to have since I did not have it on my previous vehicle. They have called to check up on me and how I am doing and I honestly love that kind of treatment it means a lot after having gone though so much. I highly recommend them, not only for their selections, but for their service and hospitality. read more

I had been researching buying a new F-150 for the last few years and knew exactly what I wanted and did not want to simply pick one off the lot. Most dealerships I visited tried to sell me on something they already had and honestly, their sales staff was pushy knew less about the product than I did. That was not the case at Bob Tomes Ford. I contacted the sales manager, Frank and asked who could help me with exactly what I needed - ordering the exact truck of my dreams. Then he introduced my to Butch Millican...by far the most genuine, engaging and knowledgeable salesmen I have ever worked with! Great demeanor, and knew his stuff inside out. He was not pushy at all and shot me straight with the gamut of questions I had. Floyd was also great and very knowledgeable - y'all have a grade A fleet team! I also wanted some aftermarket items and Butch put me in touch with Rob Massagli, great guy who knows a ton about his product. I asked him several questions throughout the process and he was very patient and professional throughout the entire process. Butch, Floyd and Rob - are all class acts! I will ensure and tell everyone I know who's in the market for a Ford, they need to look no further than your place. Thanks again for the positive experience and all your family does for the local community. I plan on buying all my future vehicles at Bob Tomes Ford, impressive experience with the Tomes Auto Group! read more

I found Bob Tomes Ford by searching on Google for "ford dealerships near me" on my phone. Bob Tomes Ford was the first option. After reviewing the deals available online and knowing my credit score and budget, I visited the dealership to view and test drive the best option for me. Upon arrival, Thomas "Big Tex" Reed a.k.a. "Tommy" (he looked every bit of the part as he is 6' 8" and wore a huge "Big Tex" very nice cowboy hat!!!) approached and gathered my purchasing needs. He was professional and told me everything I needed to know to make the best possible decision. He was not pushy and made sure I was comfortable with my decision. After negotiations, I settled on a vehicle. However, the day I went to take possession, we found that one of the requested items made during the negotiation process was not included in the vehicle I selected. I was not happy with that information, however, Tommy and his boss, Mr. Johnny Vines went above an beyond to rectify the mistake promptly and professionally. I was and still remain greatly appreciative for the value that they have for their customers to get the deal done to the customer's satisfaction!!! They exceeded my expectations and made my customer experience one that will never be forgotten!!! If you are in the market for a new vehicle, I encourage you to visit Bob Tomes Ford and go see my friend "Tommy". Happy Searching!!! read more

Since the inception of my interactions with Hunter Hasik, it has been abundantly clear that he is a dedicated, mature, and highly responsible sales associate; and one who I have always found to conspicuously exhibit what I consider to the most important characteristics for someone working in the service profession. In particular, he cares deeply about his work, seeks to make a difference, and recognizes that his contributions to Bob Tomes Ford matter. In addition to his substantial intellectual and interpersonal gifts, Hunter exhibits enormous compassion and humanism, and a great sense of humor. He is admired and likely by all. He is someone with magnetic, cheerful, and 'can do' personality. I have always found him to be a consummate professional; one who I have observed to me much less interested in 'being right', than he is to 'get it right.' Hunter has all the cardinal characteristics and skill sets that are germane to successfully becoming an effective member of whatever team he will subsequently join or lead. Incontrovertibly, Hunter understands and adheres to the most important principles of working with others. Ultimately, his personal attributes, highly refined skill sets, and dedication to 'getting it right' will serve him well, and powerfully impact those who will have the privilege to work with him in the future. Make sure you ask for Hunter Hasik! read more

My wife was involved in an accident, totaling out her vehicle. We found ourselves unexpectedly shopping for cars, my least favorite thing to do. During this process, we decided to make the jump from Chevy to Ford after experiencing the lack of customer service that Chevy had to offer throughout issues on our previous new vehicle. We started searching for Explorers, certified used. Bob Tomes had the one we were looking for. Low mileage, very clean, trim we wanted, etc. etc. The price was pretty close to what we were looking to budget for. I called them up and spoke to Ray Mena. Instantly, he wasn't a pushy used car salesman (we all hate those guys, right?). He was caring, listened to what we were looking for. A little negotiating on the price, but not much. It was perfect! I told Ray we would be heading in that night to pick the vehicle up. Brought in our financing, test drove, met with Jeff in finance, out the door in just over an hour or so. It was EASY! They provided excellent service through the transaction, and Ray constantly communicated via phone/text. Couldn't have asked for a better experience and will definitely look to purchase our next vehicle (hopefully not for a while ;-)) from Bob Tomes and Ray! I appreciate you guys helping to turn an unfortunate event into a successful sales process without any hiccups! See you guys soon! read more

Last week my wife and I came into Bob Tomes Ford in McKinney looking for a new SUV. We already had one in mind when we were introduced to Tommy, one of the sales guys there. He took us out onto the lot, directly to the one we were looking for and showed us the vehicle. It was really nice, but not quite what I wanted after seeing it. I asked Tommy if he had any similar to that one, but with different features. Right away, he knew what I was asking for and led us to the one I now own. Tommy was extremely knowledgeable, and one of the nicest guys all around. He made the experience for us extremely comfortable, with no pressure what so ever. Whatever questions we had, he was able to answer. When it came down to making a deal, he did everything he could to get us in the neighborhood of what was comfortable for us, including offering us 0% financing, which I wound up qualifying for. Tommy really made sure we were well taken care of. The whole experience was just fantastic... never have I purchased a vehicle with as little haggling and no pressure, and in and out the door with the SUV of my dreams in such a short amount of time. Even the financing was a great experience. When my wife and I are ready for another vehicle, you better believe we'll be heading back to Bob Tomes Ford in McKinney! read more

As a backdrop, I'm a long-time customer of Bob Tomes Ford. Over the past 12-15 years I've purchased and serviced numerous vehicles there and have referred many family and friends. In the past my overall experience was always 5-star but recent changes in the service department, namely the departure of Tony K., left me seriously wanting. I made an appointment late last week to bring my truck in this past Monday morning to fix several issues they had caused during my previous service visit. They weren't major problems, but the main concern was somewhat complicated as multiple components were involved. I arrived at 9am, as scheduled, only to discover that the service advisor I'd made the appointment with wasn't even working that day. So, I picked Austin Horton at random out of the available service advisors and explained my situation to him. Austin took immediate ownership of my case and assured me he'd get it taken care of. I left the vehicle with him and picked it up late that afternoon. My truck was ready on time, no charge, and the problems appeared to have been fixed. 2 days later: I've had time to thoroughly test the vehicle and I'm happy to report that Austin took care of everything perfectly. Well done, Austin! I'll see you again... read more

TANNER. FIND TANNER NGUYEN, He's the Internet Sales Manager. We contacted Tanner about a CPO online. He called us within an hour. We outlined what we needed, described what we had to work with and set our expectations.TANNER asked a few questions and says, "give me 48 hours". 48 hours later this guy calls us, provides the details of the deal, says "Come in on Friday we'll have you in and out in an hour". Listen to me: CALL TANNER. Not only did we get the vehicle we wanted at the price we wanted, we got what we expected out of the trade in, Got the APR we expected, then to top it all off, TANNER and the finance Guy Daniel (I hope I got that right) had us in and out of the dealership completing the entire transaction in 31 minutes. YES I timed them, and YES it was actually 31 minutes. We have purchased several new Fords from various dealerships. NEVER have we had an easier, more up front no nonsense experience. I can not stress enough how perfect an experience this was. Michelle and I both are VERY happy and strongly suggest you get with this dynamic duo to get your next new car. If your reasonable, Up front, and honest. You will be treated in kind. Guys, Great Job. We will be back ! read more

I had been looking on line for a good used truck with low mileage when a co-worker found what she believed was a great deal. When I looked I thought the deal was to good to be true and not possible for the truck year, 2008 with just over 27000 miles. Left a message for information and Sales Consultant,RICHARD HAGAR, attempted to contact me several times. When we finally spoke he assured me this was indeed an exceptional truck and the price was correct and set an appointment with me. Upon entering I was greeted promptly and professionally and my wait time was less than 5 minutes before Richard greeted me. The truck was ready to see and I was test driving in less then 5 minutes. I only found on thing that was not as advertised in the on line pictures. They had added a great looking spray in bed liner and the cost was the same as advertised Very good surprise. Upon returning from the test drive the appraisal, offer and deal agreement was made in less then 20 minutes and a very short wait for financing which was also professionally handled. This was one of the best car buying experiences I have had. Best advice ask for Richard Hagar. read more

After losing the one key that I was given when buying my preowned Ford Edge from Bob Tomes Ford, I had to have my SUV towed and a worked on to have a set of keys made in order to get back in my truck, not a fun weekend. But the service representative, Misti Turner, helped make the situation much easier to get through! I've struggled with communication with the sales department off and on since I had bought my SUV, and she not only helped me with that, but when they were not willing to settle for the key they never delivered that got me there to begin with, she worked with her manager and did right by me, and ensured I was covered where the communication gaps failed initially. I love it when a person within a business goes out of their way to correct a wrong and they reach out to settle something! Misti was excellent with her service even before settling the issue with the sales department, but I just wanted to give credit where excellent service was obtained, because you just don't see that very often any more. She went out of her way to ensure my every need was taken cared of, and I appreciate that! read more

let me tell everyone if you want red carpet sales experience go see bob thomas ford in Hamden CT let me tell you about my situation alike many out there. i am on a fixed budget. i haven't bought a new car since 2002. ya a long time. yes if you were thinking it was a ford with 243,000 mules. i had my heart set on one of those hot looking new explorer's but i didn't think it was possible. if it wasn't't for the hard work and dedication to satisfying the customer and listening to what they wanted i would of never got the suv of my dreams!!!!! a huge thankyou to nancyLee sales manager and kolby general manager you guy's gave me the suv of my dreams!!!! i highly recommend bob thomas ford to everyone. the service department is state of the art and very accommodating. services are very fast and professional. give the service department a big thumbs up!!!! very polite and professional!!!! ok yes i am very pleased with bob thomas ford and highly recommended this dealership. it's a family owned business and it shows! !!! thanks again nancy lee and kolby! !!! i love this dealership! !!!!!!!!!! read more

I bought my Ford Explorer ST towards the end of 2019. I fell in love with it as soon as I sat in it. Unfortunately, it has had a few issues and after spending that much on a brand new car I was not too happy. Luckily Bob Thomas Ford has an amazing service department. If it hadn't been for Justin Ryan (my service advisor) and his ability to deliver top notch customer service, I don't think I would be as happy with my purchase as I am today. My first issue with the car happened while everything was shut down due to covid. There was a small delay in getting the parts from ford, Justin was upfront and was honest with me. It made a big difference that he always kept me updated during the wait. He made sure to get me into a loaner vehicle that fit the family, which was a big deal for me. I feel assured that if any other problems were to arise, I know I have a team of people who will be there to take care of it at bob thomas ford. I'll be taking my Buisness to them when it's time to replace my tires ! Thank you Justin Ryan and everyone else in the service department. read more

I was in the middle of a trip with my family from the Pacific Northwest to visit family in Texas when my transmission began to go out. We took our Ford van in to the Bob Tomes Ford dealer for a service, oil leak repair, tire rotation and transmission evaluation. Once it was determined I needed a new transmission, I was given a price for the work. Hunter was the service associate responsible for my van and took great care of us in making sure that the price ended up at a level we could afford being that we were on a large family road trip and have lots of kids to take care of. He understood our financial constraints and was able to take care of us greatly. On the way home, our van lost a hubcap likely due to it not being seated properly after the tire rotation. Again, Hunter was able to take care of us and make sure we were able to get a replacement hubcap. We are very pleased with the service we received at Bob Tomes Ford. We will be coming there again for future service! Thank you Hunter for the great customer care! read more