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    Bob Tomes Ford

    3.0 (546 reviews)
    Closed 8:30 am - 8:00 pm
    Updated 2 months ago

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    Bronco

    Wow, I am disappointed. My past experience was awesome. So here is what happened. Three weeks ago I stop by dealership service department and ask for an appointment to correct the recall on my entertainment display. 2025 bronco. I had 10 AM appointment with a car dealership car. I was thankful. I believed that the software program would take less than a day. So, I did not hear from dealerships. I called at 4:30 PM and asked about my car repair. I was told they have not even looked at my car. So, I asked for the car to be returned to me. They were very accommodating and my car was able to pick up at 5 PM. To me I wasted my day with this dealership and did not get my entertainment system fixed. Please understand I have always had a good experience with this dealership.

    They are family owned and staff is always so nice I buy and service my vehicle here!!!

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    21 days ago

    Fast and friendly service. Always keeping you updated on your vehicle when in the shop.

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    27 days ago

    I came for oil change. I had a great experience with timely service and assistance from Service Rep Ron

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    1 month ago

    Service is improving for sure. Rick did a great job communicating and helping get my Bronco done in a timely manner.

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    10 days ago

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    6 months ago

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    Brandon T.

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    9 days ago

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    Brandon T.

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    21 days ago

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    10 days ago

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    Brian M.

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    27 days ago

    Johnathan and his made sure all my needs were met and took amazing care of me!! Thank you

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    19 days ago

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    21 days ago

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    1 month ago

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    2 months ago

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    Brandon T.

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    1 month ago

    Oil change & warranty battery replacement went smoothly. Had to wait a few hours for the in & out, but I am pleased with the end result.

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    2 months ago

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    1 month ago

    Excellent service every time. Beau always does a great job. My car was repaired in record time. Highly recommend.

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    19 days ago

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    2 months ago

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    Brandon T.

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    3 months ago

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    Brandon T.

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    6 months ago

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    Brandon T.

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    3 months ago

    Ask for Ethan for your oil change. Lil' homie hits you with jokes, honesty, and a clean, no-nonsense oil change. In and out, no games.

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    Brandon T.

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    1 month ago

    I had a fantastic experience with a great sales team. Great communication through the purchasing process,

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    1 month ago

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    Brandon T.

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    1 month ago

    Rick walked us through the whole process and kept us up to date with progress updates

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    2 months ago

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    Brandon T.

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    2 months ago

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    Brandon T.

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    2 months ago

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    Brandon T.

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    1 month ago

    Rick Nguyen was very helpful and accommodating due to my schedule. Thanks Rick for your help

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    2 months ago

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    3 months ago

    Elijah was very helpful. I had some hot coffee while I waited and he checked on my a few times to make sure I was doing ok.

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    6 months ago

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    Brandon T.

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    9 months ago

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    Brandon T.

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    2 months ago

    Great place to work with. Very smooth process. Professional and courteous. Highly recommended.

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    3 months ago

    Best place to buy your next Ford truck, car or SUV. Bob Tomes Ford in McKinney Tx is also the place for service.

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    Brandon T.

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    1 year ago

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    Brandon T.

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    7 months ago

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    Brandon T.

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    3 months ago

    Went in for an oil change and tire rotation. Andrew Gardner got me in and out within an hour.

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    Brandon T.

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    3 months ago

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    Brandon T.

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    3 months ago

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    Brandon T.

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    3 months ago

    Elijah was a great service advisor. Helped me with all my truck requirements in a timely manner.

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    Brandon T.

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    Page 1 of 14

    Ask the Community - Bob Tomes Ford

    Review Highlights - Bob Tomes Ford

    We came in with a specific vehicle in mind, Tanner Nguyen (Salesman) was an absolute pleasure to deal with.

    Mentioned in 6 reviews

    Read more highlights

    Longo Toyota of Prosper

    Longo Toyota of Prosper

    (167 reviews)

    My family was in the market for a new 2026 Sienna XLE. I had already secured an official OTD quote…read morefrom Longo Toyota of Prosper, complete with their letterhead. Preferring to buy locally, I visited Toyota of Plano to see if you could match the offer. Instead of a professional discussion, I was met with shocking hostility from one of your managers (a tall gentleman of Middle Eastern descent). He directly attacked my integrity, stating, "I've seen this trick many times; people bring fake quotes from Richardson or Prosper to deceive us." He further alleged, without any evidence, that the other dealer would add a markup of over $6,000. While I respect a dealership's right to decline a price match, I find it unacceptable to be accused of dishonesty. This lack of professional ethics is not only a personal insult but a significant blow to the Toyota brand image. As a direct result of this experience, I returned to Longo Toyota of Prosper the following day and purchased the vehicle there. The contrast in service was stark; they treated me with respect, and my wife is thrilled with our new car. I will be sharing this experience with my community to ensure other buyers know to take their business to dealerships that actually value their customers.

    Took my Toyota Camry in because the sunroof was stuck in the vent position and I could not get it…read moreto open or close. If you are unfortunate enough to own this car and experience this issue you know that there is no easy fix. When I arrived I pulled up, handed the tech the keys, and walked inside to check in. Lawrence was so nice and helpful, let me know a time frame, and explained where the restrooms and snacks were located. He also let me know there was a recall that they would also take care of while they had my car back there. After about 3 hours Lawrence called me up and informed me that they were not able to get the sunroof closed and the cost of getting it fixed is almost $11,000. Having just moved 1000 miles from home, looking for a job, and have now loss my reliable transportation I broke down right at his desk. Lawrence proceeded to go talk to other managers to see how he could help me. He mentioned that they could take the headliner down and MAYBE be able to get it closed that way. I had to take the risk. About 4 hours later he comes out to the lobby with a technician named Tristan. Poor Tristan had been fighting with my sunroof all day, but was determined to help me and continued to try everything he could possibly think of. Eventually all his hard work payed off and he was able to get closed and even washed my car for me. These two men may have just been doing their job to other people, but they really did change my life. They offered support, determination, and the willingness to go above and beyond for a customer. Having just moved to Texas this was my first experience with this location and I now will continue to have my car serviced here. P.S. Let this be a reminder to NOT get a Toyota Camry with a panoramic moonroof!!

    Texas Cars Direct - She wants me to buy this for her Dad

    Texas Cars Direct

    (96 reviews)

    North Dallas

    I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

    1. They do not honor their "guarantee" on their website of giving you $500 over CarMax, so you…read moreimmediately cannot trust them. We had a clear and valid offer in-hand from CarMax, and they refused to honor their $500 over guarantee. 2. Calling them is a disorganized mess. It's hard to get a hold of who you need, or set an appointment at a particular location, time and with a particular person. They botched our appointment, twice. 3. "This will just take 15 minutes" turned into almost an hour. Avoid.

    Honda Cars of McKinney

    Honda Cars of McKinney

    (440 reviews)

    I really like/love this dealership: There are so many…read morepositive experiences I have had here'. When I was helping my mom pick out a car she had a wonderful salesperson. He took really good care of her. I appreciate that especially because she is a senior citizen. Also the service department is quick and reliable. I highly recommend making an appointment. Whenever I take her car in for an oil change, recall or tire rotation. I leave feeling satisfied with the service. Our service advisor is equally amazing. The car wash to wash your car is a BONUS! The free bbq, chicken and hamburgers on Saturdays was fun in the past. The other salespeople are always friendly and helpful. I enjoy talking with them about life and cars. So I salute this dealership. From my sales experience and service experience to customer service they are top notch, This review was long overdue as I have been multiple times and they deserve their flowers and kudos. Honda McKinney is classy! The best Honda dealership out there. I disliked other dealerships. This one is my favorite one!

    Note: This review is about their SERVICE department. However, with their questionable practices in…read moreService one would wonder if the SALES side were any better. We purchased our 2017 Pilot NEW from them in May 2017. Pleased with the sales process. We purchased the 7-year extended warranty, so we consistently took the car there for service during the warranty period. During one service it was discovered that a previous technician wrote they completed a service on the car, however on this visit, the technician said it was clear they didn't do it. They took care of the issue that time and didn't charge us for the work they were supposed to have done earlier. Fast forward several years later to today, we've found out the same thing happened again. It was discovered by an independent Honda mechanic. In July 2022 at 101,621 miles HCM claimed they "Performed Valve Adjustment" however, the independent mechanic stated there was NO WAY this adjustment was done based on the condition of the valve cover gasket. HCM didn't charge us for the adjustment, but it was stated on the work order. So, you basically can't "trust" what the technician says they did on the car.

    Bob Tomes Ford - car_dealers - Updated May 2026

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