I usually don't leave reviews, but the experience at eCarOne definitely changed how I viewed buying…read morea car. After a bit of hunting around last April, I found a listing on eCarOne's website for a 2022 Model S Palladium, fully loaded with lifetime FSD, as well as a very rare build spec. I decided to give them a shot, and was definitely not left disappointed. I can honestly say this was one of the easiest car-buying experiences I've had, especially making the switch from a Yukon Denali over to a Model S (very uncommon, no?). eCarOne guaranteed to match the trade-in offer of CarMax BEFORE they appraised my trade-in, and furthermore completely matched CarMax's offer (a very generous one, by the way) with no questions asked. The sales department, and my sales representative, Adam, were fantastic to work with from start to finish--professional, completely straightforward, and negotiable. As always, there may be some add-ons, but after some negotiations, eCarOne willingly lowered their non-haggle price just to ensure a smooth and easy sale! (Plus they gave a few extra add-ons included with the price!) Where eCarOne's experience really started to shine, though, was after purchasing. Most places usually leave you with whatever problems the car has. eCarOne did the exact opposite: I noticed the 3rd brake light had started to go out, amidst a couple of other minor issues. eCarOne fully covered the cost of my repairs AFTER I had purchased the vehicle, a bill of $2.4k if I had paid out of pocket. Furthermore, any inconveniences caused by this repair were also covered by their team. I am beyond astonished and impressed at this level of customer service. A few months later and the car is absolutely perfect! If you're looking for a dealership that actually respects your time and their customers, I highly recommend and urge you to look at eCarOne, the sales department, and most importantly Adam and the manager, Michael, for standing behind their cars to the fullest extent. I would absolutely buy from them again, and highly recommend checking their cars out!

I recently purchased a vehicle from this dealership and the entire experience was seamless and…read moreexcellent. Kim assisted me throughout the process, and she was outstanding, and very helpful, personable, and truly professional. The whole staff demonstrated courtesy and efficiency, working together smoothly to ensure everything was handled well. I highly recommend this dealership, and especially Kim. Ash was also very kind, courteous, and helpful.

They pushed the warranty so many times even though I told them I didn't want it. They told me some…read moreappearance warranty was mandatory for all cars even though it says "accepted warranty".Then when I told them I wanted to do 48 months instead of 72 months they told me that my interest rates would increase. We left then but the manager called me and magically the rate went down. Not to mention they don't take outside financing, but when I called my credit union afterwards they told me it's just a lie they say to make more money and I got it refinanced in a month.They told me I have to wait 3 months to refinance go go, bro Then when everything was said and done they gave me the car with the gas almost empty I asked why they don't fill it up and he told me it's standard to only fill it up 5 gallons even though my cousin and uncle has previously bought from them and they filled up his tank.

My sales rep Mo and Finance guy Chris were seriously the best. I've been to 4 different dealerships…read moreand have never gotten to speak with the person running the numbers the way that Chris came and explained everything to me. They were willing to actually work with me on getting the price down as much as systemically possible. All while calming me down from frustrations with the appraiser. Granted we were there for a few hours but we were making a huge purchase so I was ok with it by the time we left with keys in hand. They really deserve 5 stars here, but I selected 4 so for 1 you know this isnt some bot writing the review, and 2 the appraiser here is an asshole. Don't know they guys name and didn't care after the way he acted the way he did when I questioned the low bid on my vehicle. He said there was hail damage on it and there obviously wasn't. I took the sales rep and manager there to show them. Regardless we left happy. Long story short the wife is loving the new vehicle and I couldn't have asked for a better team than Mo and Chris. I'll definitely be referring friends here because of those 2.

THIS IS THE PLACE TO COME if you want to sell your car for a good price without getting the run…read morearound. Long story short I found a car at a different dealership that was hard to find, they were a bit stiff and offered me below value what KBB said I could get for my great condition low mileage car with premium package. The dealer where I was getting the car I wanted (I'll just say it - Audi Plano!?#$% Avoid them at all costs if you want a FAIR deal) they offered me a RIDICULOUSLY below average amount - what KBB suggested. I walked out frustrated and tired physically and mentally. Thank God I noticed Carmax nearby and thought Why Not? I walked in, there was very much a dmv feel to it Lots of people, sitting everywhere, lot's of traffic in and out. There was a monitor with peoples names/appointment times at the front desk. I thought, wow how am I going to get an appraisal on a weekend with all these people? When it was my turn the guy was very nice and said no problem, we can do that for you and he re-directed me to the business window which was nearby. I was still skeptical and cranky given what I had been through at another dealership. Business desk had a lot going on too, but they seemed to be in good spirits with each other and the people who approached them! Complete opposite from previous dealer. I was greeted by Micah (sp?) who was seemed relaxed despite the busyness, she told me how appraisals worked in a matter of fact way, when I hesitantly asked how long all this would take, she quickly said it should be no more than 30 mins with a confident smile. I was still skeptical but refused to give away my car for the measly amount the other dealer offered me. Well, I went to the bathroom, people watched and yeah about 30 mins later, she came back with my appraisal quote! way more than MORE than what the stingy dealer down the street was offering me and ABOVE KBB !! If I didn't want the other car so bad at A/P, I would've gladly told them to touch grass! But unfortunately they had what I needed. I would have felt much better to have bought from Carmax, everyone I encountered there was friendly, professional and got things done in a great amount of time! I want to thank Micah again for being so patient with me and explaining things while I was under great personal stress and timelines as well (death in the family, trade in car papers expiring etc). I sold my beloved car to Carmax in Plano, had a GREAT experience from beginning to end and wanted to let them know I appreciate them being a positive part in such a stressful weekend for me. Thanks again!!!! (SH)

Very poor customer service from start to finish . A first time customer and I'm very unhappy with…read morethe sales experience to the poor delivery the car was filthy had a whole oily handprint everywhere. Wasn't even touched in cleaning. I definitely would not recommend or make another purchase ever . Definitely not what I wanted

Unacceptable to keep a customer of over 10 years o. Hold for upwards of 2 hours. It is the worst…read moreexperience I have ever had with my bank. I am not sure that ant excuse at this point is valid enough to justify a 2 hour wait time. I am resolving my issue and then considering another banking option. I work and have a one hour lunch break and do not have access to my phone again until 6pm. Well I certainly can't contact my credit union of over 10 years at 6p can I?

So grateful to be a member at NCU for many years and for friendly atmosphere and excellent customer…read moreservice provided by Rebecca and her staff.

Layne Elrod from Kian Motors assisted me with an out of state purchase of a 2022 Cadillac XT5,…read morewhich I scoured the nation for. I found the vehicle through CarFax on Tuesday, had a few questions, spoke with him on the phone, confirmed California emissions, then decided to test drive a 5 year older model with same trim/color (complete waste of time and energy) to conclude the Kian vehicle was the best value and the least (salespeople/sales manager) hassle for the money. No haggle price and easy purchase process. In fact, Layne advised me of another vehicle in their inventory with same trim but lower mileage which I then purchased. Deal was signed and sealed in less than 24 hours. When I called him this morning, he was getting the vehicle detailed and the paperwork was completed. Just waiting now for delivery. Thanks for an effortless purchase process and "buy from home experience". No unnecessary haggling sales pressure, just straight forward business transaction. I could not be happier.

In August 2026 I purchased a 2023 Model S Tesla for the Kian Motors dealership. Notified Nick a…read moreweek later that there was damage on the driver's seat. The seat had been repaired to cover the damage up. Nick claimed that he never noticed the damage seat or it being repaired. I stated that I would have never purchased the car if I had known the damage was present and would they help with the cost to have the seat replaced....never heard back for the dealership ( Buyer beware)

I bought my BMW 640i Gran Turismo from this dealership several years ago, and I've always received…read moreexcellent service. We recently came back to look at the new 2027 models, but unfortunately, they don't have any available yet. We took the opportunity to walk around and check out the current models, and it was a very nice visit. The staff were very friendly, knowledgeable, and informative. The dealership was clean and welcoming, and we really enjoyed our visit. We'll definitely be back when the 2027 models arrive!

I'd make it firm and factual, especially since you're accusing them of altering paperwork. This…read moreversion communicates exactly why you believe the charge was improper without overstating what you can prove: I brought my BMW X5 to Sewell for maintenance that was covered under the BMW Ultimate Care plan, which is set to expire in just a few hundred miles. I was very specific that I only wanted the maintenance covered under Ultimate Care performed. The only additional thing I asked them to look at was the fuel door, which is peeling. When I picked up my vehicle today, I was shocked to find a $285 charge for an alignment that I never requested or authorized. I just purchased this vehicle on Saturday, and I certainly did not bring it in asking for an alignment. When I questioned the charge, my service advisor said he specifically remembered discussing the $285 alignment with me. They then produced paperwork related to the alignment. However, the page containing my signature does not list an alignment or a $285 charge in the services I authorized. Instead, there is a handwritten "$285" in a box on that page, which I do not recall being there when I signed it. What concerned me even more was watching the service advisor print something out and go back to his office before going to the manager with what was then presented as proof that I had been quoted and authorized the $285 charge. I cannot say when that handwritten amount was added, but I can say unequivocally that I did not request a $285 alignment, and I would not have knowingly authorized one. The entire situation left me with serious concerns about how my authorization and paperwork were handled. For $285, Sewell has lost far more than that from me. I will not return to Sewell for service, and I will not purchase another vehicle from Sewell. I expected a much higher level of integrity and customer service from a dealership with Sewell's reputation. You can keep the $285. Losing my trust and my future business will cost considerably more.

Stay far away from this place! They have pleasant personalities but dont look out for your best…read moreinterest. Sold me a car for $15,000, come to find out the car was only worth $8,000!!! Very high interest rate. Rear headrests missing, no floor mats. I tried to trade it in and the other dealerships said I needed $5,000 down payment because the car was not worth nearly the amount that was financed. Other dealership told me they were suprised a finance company did such a horrible car deal. Speaking of finance companies, Prestige financial is the finance company that new start auto uses. They harrass there customers. They call several times each day even when the payment is only one day behind. They send mulitiple emails and text messages everyday which is a violation of FDCPA law. I know this because I use to be a collector for "big" banks. Anyhow, I got so fustrusted dealing with them. I gave the car back. But now I have a new car

I do not know where to start! These are the most helpful people in sales that I have ever come in…read morecontact with. Not only did they help me get into a new beautiful car but they also helped me on a personal level. I was in the middle of a terrible chapter 13 bankruptcy and they offered help by referring me to an amazing law firm and refilling for Chapter 7. They really have the best interest at heart for the customer. Jenny Taylor is the most sincere person I have ever worked with and I couldn't have asked for a better sales person. If you want a great car and a great experience this is the place to be!!!

I finance my car through Capital One Auto Loan and there was a mishap through the Company. I called…read moreand let them know and they listened to what I had to say then proceeded to rectify my concern. They expedited my concern and took care of it to my satisfaction. They treated me fairly!!! I am 100 percent satisfied with the outcome!! I would recommend using Capital One Auto Finance Company to anyone looking to buy a car!! They are fair and go out of their way to help you. Thank you to Toyneshia for her concern and quick response.I do appreciate you!!

I bought a 2018 Subaru Outback 4/30/26. I refused the…read morewarranty but the Dealer added in anyway. The next day I protested and a new contract had to be revised by dealer. It was and my dealer sent new contract to Capital One, I've been on the phone with them every day for an hour. They keep pestering me to sign up to their site for new auto account. I refused until they showed correct dollar amount financed. I have been trying to solve this problem since 5/1/26 and they cannot set-up my auto account. User name was rejected, they say they will clear that. Today I got all the way to user name and password but showed my phone number as wrong, which an Agent named Anika, from presidents office noticed but never corrected. Now my first payment is due in 5/12 and they can't correct my phone number for 7 to 12 days ( past my due date). Anika from so called Presidents office gave me her private phone number with Ext. O to directly reach her. It was total B.S.; the number put me through their boiler room of agents who don't speak clear English. Capital One Finance is a Cluster F##ck of incompetent employees and you have to tell the AUTOMATED SYSTEM requesting AGENT several times before you're connected to an agent (never same one) with terrible English. I have a credit card with Capital One for 10 years and have no complaints-very professional. I recommend finding your own finance company and be pre approved before dealing with Capital One before purchasing car. Even though my contract was changed within 24 hours on 5/1/26, the change has not been rectified and when I thought all was resolved, their site shut me out to create account for auto-payments simply because they wrote down wrong phone number. WHAT THE HELL.!!?? They are incompetent CLUSTER F# # K S !!!

I want to send out a huge YELP to Doris in the repo department. Thank you for everything you did…read morefor me!

I financed a vehicle through Capital One via Modern Auto Sales, and it's been a nightmare. The…read moredealership committed fraud by misrepresenting the car's history and demanding $434 in undisclosed fees. They are the subject of an active criminal investigation by the Hollywood Police Department for theft and extortion. Despite providing Capital One with a signed contract showing "N/A" for these fees and a police report, they told me to "work directly with the dealership", the same dealership under criminal investigation. Capital One is protecting a fraudster and ignoring their own legal liability. DO NOT trust Capital One or the dealerships they recommend. Get an independent inspection and verify all costs in writing before signing anything.