This recommendation comes from the standpoint of *selling* my car to the Plano location of Carmax. I have sold two cars to this Carmax branch in the last 5 years, and both were stellar experiences. This review is based on my latest transaction which occurred about 2 weeks ago. I had been looking to sell my wife's 2014 Infiniti QX80 for some time. The car was running well, but it was getting up there in miles. When I felt the purchase of a new car was imminent, I checked the value of my current car on Kelly Blue Book's online site - no VIN numbers or anything identifiable, just an honest description. The site gives you a range a trade in value. Mine was between $17,000 - $20,000. I then proceeded to Carmax to see if I could hone down the figure even more. Dealerships will send mailers and push TV and radio ads talking about how much they will give you in trade in value, but somehow when you're at the negotiation table they seem to always low ball you. Hence, I wanted to be as prepared as possible. I went in to Carmax Plano on a Saturday afternoon without an appointment during a pandemic. Probably not the smartest thing to do in hindsight, but I still had a great experience. Appointments are encouraged, but walk-ins are accommodated. The rep who greeted me took my name and year, make, and model of my car and asked me to wait in my car in the parking lot. He also confirms if you are in possession of the car title. He told me the process could take an hour, but honestly within 10 minutes another rep had come out to my car to begin the process. Because of COVID, they don't test drive cars initially anymore. They do test drive if and when you decide to take the Carmax offer. You stay in the car the whole time. The appraisal started with a younger gentleman taking pictures of the car. This took about 5 minutes. Then, a somewhat older person - probably the main appraiser - comes out to you and asks you a few more details about the car's trim and features. He verifies the VIN and mileage, asks you to turn the vehicle on, work the sunroof, etc. After his inspection, I waited another 10 minutes or so for the verdict. The younger gentleman returned with an offer sheet of $19,000. This was on the upper end of the Kelly Blue Book range, so I was more than pleased. I was done with the whole process well under 40 minutes, and the people at Carmax Plano were very friendly. The offer sheet is good for 7 calendar days. You can sell your car the same day it is appraised or wait the 7 days. I waited just to see if I would get reasonable trade in offers from dealerships where I would potentially make my new car purchase. The results were not even close. I was offered $15,500 by one dealer who claimed that Carmax was desperate to buy cars. Perhaps, but they seem consistent with Edmund's and Kelly Blue Book valuations. And honestly, most car sales people need their tongues notarized. If you want the most value for your vehicle and want to avoid losing leverage at a dealership, I highly recommended *selling* at Carmax Plano. read more

My review is based on my car selling experience. I didn't realize that CarMax buys cars. My wife and I decided we didn't want our S class anymore. The car is too big and we didn't drive it enough. My initial visit was just an experiment and didn't thing I'd get what I wanted for the car. I was wrong. Now I will say, your situation may be different, so it depends on what you are trading in and how in demand your vehicle is. We walk in and meet with the person we scheduled. He explains the process and lets us know they have an appraiser that will look at the car. Long story short, 15-20 minutes later, we have an offer for our car. We said we'd take a bit to think about it; truth is, we wanted to find a replacement car, so we took the offer with us and had 7 days to bring the car back for the price offered. Once we found a car, we brought our Mercedes back to CarMax. We had a check in hand in less than an hour. We weren't in the mood to haggle or deal with people coming to our house to test drive our car, we didn't want to trade it in since they give you pennies for your car. CarMax worked out very well for us. I'll say it again, it may not be the best option for "you", but for us, this worked out very well and we got what we wanted for our car. Hats off to CarMax for making something as painful as selling a car a painless experience. read more

This review should be shared between the Irving location and this one... We've been in the market for a used car for my daughter since she started driving school. I had seen a car on Carmax's website and called about it. The call went to their Irving location. The car was in Houston, so we had to make a decision to have it transported up here for a non-refundable charge of like $150. Our rep Shawn, in Irving, made this really easy. He was a pleasure to deal with and always on it. After a few conversations with Shawn, we decided to have the car transferred. My wife mentioned that it would be more convenient for the car to come to Plano than Irving and asked Shawn if we could do that. These guys obviously care more about their customer's needs than their personal ones. Shawn said he would be happy to. Being in sales myself, I was concerned about Shawn's commission, possible bonus or whatever incentive he may be getting. He told me not to worry about it and that he would be taken care of; end of conversation. Fast forward a couple of days and the car was here. Technically, you have 72 hours to take delivery. I knew that may be a challenge for us, but the Plano location worked around our schedule. I came in one night to sign papers and my wife then next. We took delivery within two weeks of the process. Our rep CJ was really nice and accommodating and always kept us in the loop on how things were progressing. If you have great credit and no trade, financing is a snap. We were in and out of the "finance office" in like 15 minutes both nights. Great experience... read more

CarMax - 2012 Nissan Sentra SR with 14,300 miles. What a steal!! - Used Car Dealers Near Me - Plano, Texas

Nice people and good service four years ago when I sold my Honda but not so much luck this time around. Great service. I was happy with the person I worked with, just not happy with the offer they made on my car. Oh well. read more

They worked so hard to get me approved and in the car I wanted and needed! They were with me every step of the way to make it a quick and smooth experience ! read more

Update to my review: I spoke with the sales manager on Monday who was very polite, courteous and professional! They ordered me another car to be delivered to the branch, took the old car into the service department and set me up with a loaner vehicle! Although I was originally disappointed the customer service I received from management and staff was wonderful! I appreciated how they rectified the issues and addressed all my concerns! - mistakes happens and when they realized theirs they were on top of it - satisfied customer! read more

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I have now been to this facility twice in the last two years (once to get an appraisal for a vehicle I ended up selling myself and now (Sept/2018) for a used vehicle purchase. Both times great, but this most recent was a shockingly easy process throughout with a very good person (Greg Leo) from CarMax. I had a specific need and the car was in CA (I am in TX) and Greg set up delivery, responded to any request I had, and kept me informed at all times of the stages. When I met him for actual purchase, I was in and out of the process (including a trade in) in 2 hours (prob could have done less but we got along well). This IS the way car buying should be done! Period. Great people, great business model. I also used CarMax financing with zero issues (excellent credit) and there is no pressure involved whatsoever (it is built into their process). read more

I came to CarMax because I felt I could trust them to give me the straight scoop on the value of my trade in and my prospects on the car I desired. I worked with Austin, who did all of that. He was honest, straightforward, patient, easy to understand, caring, energetic, and everything you could hope for! CarMax did not have the car I needed this time, but I still know that with guys like Austin, they will always be a superior, trustworthy source for buying with peace of mind! read more

I bought my C300 from Car Max and the Sticker had displayed the following three items: a) Navigation b) Headrests Automatic and c) Rear Window Shade When I discussed the absence of these with the salesperson, they informed me that they will put in a service request for these and that once I buy the car it will be taken care through the service department. Called into the service department after three week since I did not get a call from them. Found out that the sales person DID NOT put in a service request at all. Based on the conversation with the Service Department, a service request was added for these items Today the service department tells me the following a) Contact Mercedes for the Navigation Card as this did not come with the car!! Why did you advertise give us the impression that we would get this? - No answer! b) Automatic Headrests - Its only on the driver side and NOT the passenger side - Again no answer as to why plural was used in the advertisement and no answer why the sales person was not aware of this 'feature'! c) Rear Window Shade - This is the icing on the cake! The response I received from the Service Department was that this does not come with this car! Again no explanation about the false advertising! Feel like lodging a complaint with BBB and take it further to social media as well!! Frustrated as how Used Care Dealers still take their customers for a ride! Apart form not buying another car from Carmax, does anyone have any other advice? read more

Came here shopping for a new car and worked with Gary. He was great with explaining how they operate and how the warranty works, as well as showing us the vehicles we wanted to see. We weren't ready to buy yet and are early yet in our search but there was no pressure from him. I love being able to see all sorts of different cars in one place. read more

This place is under construction so it's pretty gross inside. I tried to look past that. However, the guy helping us found one car that might possibly work so we head out in 105° weather to take a look at it. He just kind of points at it and stands there so me and my daughter get in the car and she starts it and we're looking around the car. We're a little confused because we're thinking we're gonna take it on a test drive but he is still just standing outside the car on his cell phone. So finally I step out of the car and ask him if he's going to get in so that we can take a test drive. And then he says oh we have to go back inside and get your insurance information, licenses and all of that if you're going to drive the car. And I'm thinking you just had us walk to the very end of the lot all the way by the street in 105° and you could've collected that information inside because we had said that we were interested in the car. By that time I just said forget it. It was too much of a hassle and the car next to the car we were looking at had the bumper falling off of it. This car had some thing wrong with the trim. Mind you this is a 2021 car and it already had some kind of oxidation on the trim and I asked him about it and he just rubbed it with his finger and said it comes like that. No way. It does not. So it was just weird and felt kind of trashy so we left. I would not recommend it. read more

Never again. I drove 36mins to get to this location. I have spoke to three people that said my appointment was all set. When I went there the male at the front desk was condescending. He told me repeatedly that my appointment was in Irving instead of Plano. It took him forever to find the car that I wanted to test drive. When he final did find the car. I was told since am not buying a car that it wouldn't make sense to drive it. He told me that the car wouldn't be here in a couple of weeks. I argue with this grown ass man. I told him am not buying today. I was looking to purchase in 2 to 3 weeks. He repeatedly told me that it just didn't make any sense since I wasn't buying. I spoke with Mike one of the supervisor, and told him do you treat all your black girls like this or was it just me. Because I see white people buy cars all the time, and I rarely ever hear them talk about how much disrespect they get?????? No one at this location seem to care how I was treated I was a fucking to these people. read more

This was a great experience. I was selling my 17-year-old truck, one that has a few problems, and I got a very fair offer, even though I wasn't buying one of their cars. Curtis, my customer service rep, was very knowledgeable and courteous, just like everyone else I talked to there. This kind of thing is very rare these days, when corporate management seem to think they have to put the squeeze on customer-level operations in order to cut costs. In fact, I did a Google search for "selling a car to Carmax", and I didn't find one single negative comment, so apparently it's not just my local dealership, but the whole company that is well-run. read more

Read the negative reviews before moving forward with a purchase here and consider yourself warned. My car started to have issues about a month after I bought it. It started with the gears not shifting correctly. My battery stopped working, not once, BUT TWICE in 6 months. My check engine light continues to go on and off. I had to get a CO2 sensor replaced. My blower motor went out. Oh, and to top it off, MY BREAKS WENT OUT WHILE DRIVING. This is all over a period of 24 months. Their response to this? "It's normal wear and tear." I may be a female, but I'm not an idiot. This car is two years old. My husbands 12 year old truck has had less issues than this car. I no longer feel safe driving this car, and when I went in to see what the trade in value was, they quoted me a laughable price $4000 LESS than what I still owed. Ridiculous. I wouldn't be searching for another vehicle, if I felt safe driving the one that YOU sold me. Shame on you, CarMax. Shame on you. Their no-pressure sales are based on the fact that they know they are selling you a lemon. Good purchase experience coupled with a crappy product doesn't make this location a good option. read more

My June 2022 experience...purchased a vehicle 30 days ago. There was a need for some cosmetic repairs and some safety items including a malfunctioning seat belt, worn tires that were not street legal, and malfunctioning blind spot indicators. They're happy to sell you a car and tell you there is a 90-day warranty. I spent a month trying to get hold of a service supervisor for the repairs. I called and no one in their service dept. would answer the phone. I tried to leave a VM and a message said a message could not be left since the mailbox was full. This went on for 1 month. I asked for a service supervisor to call me...never happened. I stopped at their location 5 times to speak to someone. Their service dept. is a sh**it show. I went to NTB. They told me the oil was dirty and hadn't been changed in at least 4k miles. I then went to MB and they told me 3 of the tires are so worn they are not street legal. I finally realized that Carmax did not care and were not going to stand by their so called 90-day warrantly and I repaired everything at my expense for $4k because my family's safety comes first. Over 20 year I have purchased approx . 10 cars from them. I will no longer give them my business, I will tell everyone I know about my experience, and I will post more reviews and put a Youtube video up. Carmax, you brought all this on yourself. As far as I'm concerned, your brand is dead. There is a reason why your stock has plummeted so severely in the last 1 year. Prepare to go out of business. If I ran my business this way, I'd be homeless right now. You had ample opportunities to make things right, but you blew it. Now all my reviews with be a Internet forever = karma. read more

CarMax - Used Car Dealers Near Me - Plano, Texas

Good experience, made selling very easy. No complaints at all. I would recommend these guys for sure. I will be back to sell all my cars in the future. read more

If I could give this location negative stars I would. I have bought dozens of cars and this was hands down the worst experience I've ever had in my life. After getting approved for a car, paying the shipping fee to have it transferred to this location, I get a call stating that CarMax decided NOT to do business with me after running my credit, getting approved and paying a transfer fee. I will never go to CarMax again. And I will vehemently tell everyone I know to avoid this place at all costs. Literally the worst experience ever. Now I waited a week for a car I'm now not going to receive and have a hit on my credit report. DO NOT DO BUSINESS WITH THESE RIP-OFF ARTISTS! read more

We were faced with a situation of having to replace a vehicle that was stolen and it happened at a very bad time for us. Carmax and the people there worked with us and got us into a very good replacement vehicle at a price we could afford and with the payments that easily fit in our budget. They also have stood behind the sale for any issues that came up. We are extremely satisfied (or pleased) with the service CarMax has provided. Thank you so much... read more

CarMax I will start with saying I have previously purchased 3 cars from Carmax (including a BMW 535i weeks ago). Until today when trying to purchase a vehicle for my son I would have sung Carmax's praises. I'd like to thank Andy Bradshaw and Billy Thomas of your Plano,TX location for hands down providing some of the worst customer service I've experienced in a long time. Considering I'm a customer service manager myself I was amazed at having to explain to your Sales Manager how flawed what he told me was. Purchased a white bmw 328i for my son but we could not take posession of the car because when cleaning it they noticed the passenger floor boards were soaking wet. So they put my son in a loaner and sent him off without a key or a car. (Yes...we never had posession of a key or the car. Everything was in Carmax posession!) Leaving the dealership I advised my son to look online for another vehicle (as he was still within Carmax's ever touted return within 5 days no questions asked period) rather than take posession of something he may have a later issue with. So he located a vehicle in Houston and Carmax waived the transfer fee because he was already dealing with a flawed scenario. Fast forward a week while we waited. The car arrives and he is called to come take posession of the new car. We get to the dealership and Mr. Andy Bradshaw comes and tells us that because he doesn't know the location of the vehicle which has never left Carmax's possession my son cant take possession of the new vehicle. In what world does inconveniencing a paying customer who put $$$ down for his car because you and your employees erred make sense???? You misplace your own car and make that the customer's problem?! I am utterly awed at the level of inept customer service displayed by even trying to explain that as if it makes sense. He then calls (which I can't confirm cause he went elsewhere to make the call) Mr. Billy Thomas the GM who refuses to allow us to complete our business and we are informed restates the same unbelievable statement. I would like this message shared with a CEO, COO or President. Because I find it hard to believe that this is the level of customer service Carmax stands on. I'll make it my mission in life to make sure these two individuals understand that without customers you would not exist. To make a customer suffer because of an error of your own making defies all sensibility. There is such a thing as Managerial Courage which both of these gentlemen lacked this evening. Being a manager you have to be courageous and confident enough to make the tough calls because its the right thing to do. I am so sorry that Sheila our salesperson, who has been amazing throughout this process, had to stand helpless during this entire exchange. As you can imagine how furious I am that I even sat here and typed this out! Thank you. Signed...severely angry and inconvenienved customer. read more

Any dealership and carmax would scam people money when it comes to buying used vehicle what they claim certify lol by who that's the question. Too many hidden fees. It's nothing but time and work and energy shop at the dealership. It's nothing but a game of monopoly. read more

This is a great place to sell a car as they will give you top dollar. But this is a horrible place to buy a car. All the cars I looked at had an extreme amount of rust on the bottom, blown head gaskets, or no oil in the dipstick. The business manager is so rude and unhelpful. read more

Leaving 5 star review solely based on my interaction with Ruby. I was apprehensive of selling my car to Carmax or doing business with them at all and I'm so glad I did. The appraisal process during covid was FAST. And they came out to my car, I didn't have to wait inside. I like that they don't take into consideration if you are trading in or just selling- your quote remains the same. Back to Ruby: insane customer service skills. I had an issue with a rude representative after I had some questions with Texas title laws. Ruby called me personally, apologized and actually listened to me. She called OTHER Carmax branches to find answers for me and fixed my issue in less than 10 minutes. I recommend this location as long as there is employees like her, that go above and beyond. read more

This was our first experience with Carmax and we really loved it. We went there for a trade in deal where we traded in our economy car for a SUV. It is advised that you make an appointment before walking in...but we didn't and fortunately was able to be attended by a sales agent - Shawn. Shawn was very helpful and knowledgeable about the whole process. He immediately put our old car into the appraisal line. We had planned our visit - so we had downloaded the Carmax app and searched for possible car options. He arranged for us to test drive a vehicle from our model and we narrowed it down to two. These two cars were in other locations and had to be brought over to this location. So, we arranged for that as well and we made the necessary arrangement to visit a week later. The appraisal on our old car was very satisfactory and we were told that our appraisal would be valid for 7 days. We came back a week later and the two cars were ready for us to be test driven again and we picked one of them. The purchase process was fairly smooth - I must say that it was easier than buying a car at a dealer. Carmax's financing rates were also much better than the other banks offered..so it was an easy option for us. There was one problem with the vehicle...there was a smoke smell that was coming from it. So, the sales guy immediately arranged for the service on the car and asked us to collect after 4 days. We were offered a loaner car for the 4 days. We came back in 4 days and were extremely satisfied with the service. The car smells totally new and was in tip top shape. We certainly recommend Carmax to everyone! read more

Our sales person Samuel was accommodating, helpful, made sure we knew all of our options, and made the process so much easier. Sheryl in the back office where I signed all of the new owner paperwork and forms made it so much fun! Great staff. I came there to get a used car because my husband had such a great experience there last year getting his car. read more

Don't waste your time.... they lock all cars which makes browsing for a car pointless. Car fax advertises being able to look at cars without someone breathing behind your neck. So if the cars are locked, how is that achieved? read more

Had a $32,995 car in mind that would have to be shipped from another Carmax. Brought my great condition car in that has a minimum of $16,000 trade in value. That's the minimum. Was ready to buy that day assuming my trade in offer was fair. Unfortunately, Carmax in Plano provided me with the worst most unpleasant experience I've ever had at a dealership. Very rude staff from the very large guy up front who told me "just go sit somewhere and someone will be with you" to the salesman Jorge. Jorge was pleasant enough at first but hardly interested, basically indifferent. That is until I was presented with my appraisal. $12,000. Nearly fell over in shock. This is a 2014 Mercedes E350 with a Pano roof, Premium package, 35k miles in excellent condition. Similar cars are selling on CarMax for $22,000. I have never had such an insulting, lowball and laughable offer for a car. After I told Jorge there is no way I'm even going to consider that, he rudely walked away, handed me my keys and sat down with not so much as a thank you. Just looked away as I left. I did business with this Carmax back in 2016 and it was a lively place with nice staff. Now it's dark, depressing and has no soul. The employees walk around like they're in pain. I can only imagine they are under new ownership and it's not good. Will never return to this negative place and will tell all of my friends to do the same. Also, if you sort by negative reviews, you'll notice they stopped doing follow ups to negative reviews in September 2017. I suspect that's either when Jennifer B left of they came under new ownership. In either case, it shows just how little they care about their customers now and their increasingly negative reputation. Typically when a business turns nasty, they find themselves eventually shutting their doors. I can't think of a more deserving company for this fate then Carmax of Plano. read more

Worst experience ever! Carmax Plano sold me a $34000 truck and the stereo doesn't even work. I took the truck to the service department 2 weeks after I bought the truck. After 3 hours of waiting they confirmed that the stereo doesn't work and said they would have to call their stereo guy to look at it. After a week I called them back and then they told me they would have to have a Ford dealership diagnose the problem with the stereo and it would take at least a week for the dealership to diagnose the issue. Do not waste your time or money buying a car from Carmax. read more

Came in to check out their inventory. Found an awesome CRV and had to make a very tough decision to not buy only because we found a better offer we couldn't refuse for a newer SUV. This review is for the customer service provided by Sheila. It was a pretty cold day and she was out with us showing every car we peaked our head in and really allowed us to discuss each car. We also took one for a test drive and loved having her chat with us! I would deff recommend this location. They have a huge selection, plenty of smiling people, clean, and a pretty sweet vending machine that I munched on. Overall, everyone was nice, absolutely no pressure to buy anything, no annoying phone calls or follow ups, and Sheila was amazing! read more

Don't bother looking to sell em your vehicle. After many questions and 30 minute wait... You're offered 2/3 of book trade in value or almost 1/2 retail price. I'm not talking some limited market or undesired vehicle. A newer clean pickup truck. At the same time they are selling almost the same vehicle with 115k mi vs your 62k mi for $11k more. read more

Overall, I am pleased with the purchase, the car runs as expected. There is one thing - I was promised while test driving that they will work on removing the scratches on the paint and the scuff marks on one of the rims. When I took the car back after purchase, they told me the car meets their standard, and there is nothing they could do. lesson learned. read more

We waited over 2.5 hours to finalize our deal. If the wait is going to be that long you really should tell people and give them the option to come back. We were told it would be a half hour to 45 minutes. 2.5 hours and we still aren't done. I definitely would NOT recommend this dealership. The entire process took more than 3 hours! Do yourself a favor and go to an actual dealership that's not pure bullshit. read more

I have purchased my last three cars at Carmax (over the last 10 years). It is the best car purchase experience anyone can have for a previously owned vehicle this one only had 2,128 miles when I purchased it). The senior sales consultant, Arian Turner, stayed with me throughout the entire process, from searching for a vehicle, test driving a vehicle, financing the chosen vehicle, and in the end, handing me the keys to my 2018 ribbon-tied vehicle. She applied no pressure tactics or the typical used car salesman lies and deception; and wasting of my time. I didn't have to sit and wait for hours for a decision to be made from a disingenuous sales manager or finance manager who typically would only offer me one alternative in financing my vehicle which was clearly above the range I initially agreed to. On the other hand, I dealt with Arian throughout the entire process, even when the papers were being signed in the designated signing area. Arian treated me like I was a member of the family. P.S. I traded in my car the same day at Carmax and received $3000 more than the Mercedes Benz appraiser would authorize. read more

CarMax - I just love a new car smell! - Used Car Dealers Near Me - Plano, Texas

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Very nice team! Sweet girls greeting at door, Mr. Flanagan took very good care of us, Very professional and amazing deal. Very good selection and definitely worth giving him a call. read more

CarMax - Here he goes lol. #ready #iwant #carmax - Used Car Dealers Near Me - Plano, Texas

CarMax in Plano was an amazing experience!!! Hurl was my salesperson and he is very professional, knowledgeable and very patient and most importantly extremely honest!!!!!! I highly recommend CarMax in Plano and Hurl!!!!!! A very quick and seamless process with financing,my car trade in value and shipping a car for me from the Arlington location with out a fee!!!! I will go back again and I highly recommend them!!!! Thank-You,Hurl Laura Willson read more

Worst service and experience EVER. HANDS DOWN. If you ever think about buying a car from here, please do yourself a favor and turn around and either go to a reputable dealership or really do your research. They are trained to lie to you in order to get a sale, they hide so many things and legitimately have no idea what they are talking about. They try to convince you that "no dealership uses carfax because it's inaccurate" when I'm fact 99% of dealerships use BOTH car fax and auto check, primarily car fax. Bought a car and a year later found out so many hidden things that I was lied to about. Be careful. read more

I would not recommend Carmax of Plano, TX to anyone. Their website claims that they do a 125 point inspection and spend an average of 12 hours going over each car before they put it on their lot for sale. Nothing could be further from the truth. I bought a 2008 Pontiac G6 from Carmax Plano and my experience with them turned into a nightmare. After I purchased the car, I started hearing noises from the front of the car and noticed the car wobbled when I applied the brakes. I took the car to Christian Brothers Automotive and the mechanic said that the car needed these items repaired. All brake pads replaced Both tie rods replaced (part of the steering linkage) All four rotors needed to be replaced as they were warped beyond repair Transmission fluid was dirty and needed to be changed Brake fluid was very dirty and needed to be changed I took the car back to Carmax Plano and left the car with them along with the list of the repairs needed. My service advisor, James, called me later that day and said that the car was unsafe to drive because of the tie rods (which are part of the steering linkage) were bad and needed to be replaced. He also agreed that the brakes were bad and all four rotors were bad. James refused to change the transmission fluid and brake fluid and would only resurface the rotors, not replace them as the mechanic said is what needed to be done. So they put a car that was unsafe to drive on their lot for sale. What about their so-called "125 point inspection" that they claim is done on every car? They gave me a loaner car to drive for about five days while my was being repaired. When I finally got the car back, I noticed a rattling noise coming from under the car. I took it back to them and they had to take it to a GM dealer to find out that a brake cable was loose. Got the car back and there was another rattling noise. Took it back to Carmax and they found that a heat shield by the muffler was loose. This was repaired. Got the car back and noticed another rattling noise that I could hear when the windows were down. Again, I took the car back to Carmax Plano and they could not find anything wrong with it. I took it to a GM dealer myself and they found out that Carmax had replaced the brake pads with the wrong ones. The dealer installed the correct brake pads. James had promised me he would order a replacement remote control as one was broken. On one of my numerous trips to Carmax Plano, I asked if it had arrived yet, only to find out James had never ordered it. I had enough at this point and asked to speak to the manager, Nate. I asked Nate him for his assistance to help me get the remote. Much to my astonishment, he said "I have 180 employees and over 3000 customers per month and I don't have time". He said I would have to deal with the service advisor, James, to which I replied that was the reason I was talking him, because I was not having much luck with James. I asked Nate that if I could not get this small issue resolved with James, would he step in to help. He flat out said "no". I could not believe a manager had this type of attitude problem and wondered how someone with his personality became a manager. I called the Carmax corporate office and spoke with a lady in customer service about everything that had happened. She said she was taking notes and would get back with me. Never heard back from her. So with was my experience with Carmax Plano and if you don't want to possibly go through what I went through, buy your car from somewhere else. read more

You jerked me around. And you will pay yelp-style for it. I accompanied my friend as he's in the market to buy a car. He wanted me to check out the car before he cut the check to buy the car. He went in over the weekend and he and his wife checked out the car and liked it but it looked like the car had been owned by a grandma who couldn't drive (why are you being redundant, Bruce C.?) and each of the corners had been scraped or scratched. He asked them if they could do anything about it and they did. They sent the car out to get painted. Turns out they got both the bumper covers painted. Good on you! +1 star. Now comes the let down. So that was a Saturday. They said that the car would be ready on Monday but the sales guy is in school so he wouldn't be available until Tuesday. So Tuesday rolls around and we drive up there ready to inspect the car. First off, we ask for the salesperson and they call the wrong guy. That guy comes out. Us: "Uh.. No.. We're looking for *so and so*." "Oh, sorry. I'll go get him." He comes back and he says that he literally has only been at work for 30 minutes and he got pulled into a meeting. We go out to the lot and he says, "oh. Well, the car should be right there but the space is empty..... Let's go back inside and see if it's on the premises." Well, it turns out that it is not. It's still at the body shop. He says that's good news. REALLY? It's good news that the car that we want to see is *not* here to be seen? If that's the good news, please, tell me the bad news. So he apologizes like it's no big deal. Let's schedule another time. How about Wednesday? Not good for him. Thursday is good for him, not good for us. Friday not good for him. DUDE. If you're going to be a salesperson, you need to be more available. How do you expect us to work around your schedule when you're only available on Tues/Thurs/Sat? *sigh*. Then he gets a brilliant idea. "You know. You could just buy the car and then take it to him after you buy the car. If you don't like it, you have 7 days to return it!" Really? That's the idea that's going to solve all our problems? No. This isn't a $10 purchase. Not even a $100 purchase. Not even a $1,000 purchase. This is more than an order of magnitude larger than even that. You don't just go buying things at that price and then returning them. It just doesn't work that way. Perhaps you've set it up to allow for that, but really, it's tens of thousands of dollars we're talking about here. You'll probably still get your commission but you're not making it very easy on us. Why we are obliging you is beyond me, however, I'm not the one buying the car so I'm stuck a little. read more

I've got mixed feelings here. The buying experience was great. I was able to pick out my top 5 online, went in and was promptly greeted by a salesman who was willing to let me test drive all 5 and pick my top 3. I came back the next day to test drive those 3 and picked my top 1! Got a car. $30,000 gone... I guess it's for a good cause though. I now have a nice used car. BUT, there was an issue with window sealing. They were willing to fix it for free, so I came in a few days later. They fixed it, but it was through a contracted window company. The sealing was still broken when I left. I came back a day after that and it was fixed incorrectly AGAIN, and again a 3rd time. Long story short? They had to "fix" the window sealant 4 times... that's 4 times total I've had to get this car I just bought fixed. That's not the part that disturbs me. It's ok if something small and free needs fixed. The problem is the customer service in the "service" department. They are unwilling to do anything above and beyond. They didn't fill me up with gas, give me a free car wash, oil change, etc... maybe my standard is too high, but I just spent $30,000 and expect good service. Maybe it's just me though. Anyway, I ended up going to the SALES manager (not service), and the SALES manager got me a $50 gift card and 2 free oil changes. REDEMPTION! But the fact that I had to go to the sales side to get it, and the "service" manager was the one that should've taken care of it... pisses me off. I'd say go here to buy. Don't go here for service. read more

Wanted to recommend David Matthews at CarMax Plano. He was very helpful and upbeat. Although I couldn't find the car I wanted, I was pleased with the service I received! 5 star! read more

I was a lifelong car leaser until I bought my first car three years ago. I don't know how nor do I have the desire to sell a car. I've always returned my lease and drove off in a new car every few years. The idea of arranging test drives and spending time with strangers is pretty unappealing to this girl. My friend recommended CarMax as a solution. I visited CarMax about six weeks before I needed to offload my car just to get an idea of what I should expect. The offer was ok, but didn't blow me out of the water. I knew I could get a few thousand more selling the car to a private party. When it came down to it, I knew with everything else I had going on, I'd be taking my car back to CarMax. Six weeks passed quickly and I pulled into CarMax about 12 hours before I had to take off. Since my prior estimate was over 7 days old, I had to go through the entire process again. The estimate car back the same as the prior. Two hours after arriving, I was car free and riding away in an Uber. All in all a fair experience. Keep in mind that CarMax is a dealership. They buy your car with the intention of selling it for a profit. If you keep that in mind, you may find the process to be fair as well. read more