Brenden. Thank you for your patience and help. Really need that tonight . Great store , clean and…read morefull Of good Vibes . Thanks a million .

This appears to be a new O'Reilly Auto Parts location. It's on the west side of Custer, just north…read moreof the Virginia Pkwy. The employees were friendly when I visited, and parking was good. They don't carry -- at least I don't think they do -- the German motor oil I use in my car, but was able to get something else in a pinch. Glad to have something close by if needed.

I use Mercedes of Plano exclusively because of their outstanding customer service. Roland has…read moreexceeded my expectations on every visit. Great job to the entire team.

Chad as always, was great and just a pleasure to work with. Unfortunately I treat him like I'm his…read moreonly customer, but fortunately, he treats me like I'm his only customer! I would always go back to Chad anytime I need help with anything on my car and lately it's been a lot! Thanks Chad!

Nice, helpful young man. Clean store nice parking area plenty of room. I came here cause they had…read morethe PCV valve in stock. Very large, largest one I or the O'Reillys staff have seen. Was able to get it replaced in the parking lot. Removed about 10 - T30 bolts took off a few hoses. Remove some coils pulled it out. Replaced it then drove it around to see if I can get the check engine light to go off.

Came here on 4th of July because our alternator went out. Got here around 5pm and the employees…read moreLucas and TJ were so helpful and kind! We were here literally until they closed at 8pm and they continued to help us afterwards until everything was all fixed and they knew we were good and even brought us out waters because we were baking in the heat all day- and let us charge our phones inside!! Amazing customer service, would definitely recommend. Thank you guys!!

My family was in the market for a new 2026 Sienna XLE. I had already secured an official OTD quote…read morefrom Longo Toyota of Prosper, complete with their letterhead. Preferring to buy locally, I visited Toyota of Plano to see if you could match the offer. Instead of a professional discussion, I was met with shocking hostility from one of your managers (a tall gentleman of Middle Eastern descent). He directly attacked my integrity, stating, "I've seen this trick many times; people bring fake quotes from Richardson or Prosper to deceive us." He further alleged, without any evidence, that the other dealer would add a markup of over $6,000. While I respect a dealership's right to decline a price match, I find it unacceptable to be accused of dishonesty. This lack of professional ethics is not only a personal insult but a significant blow to the Toyota brand image. As a direct result of this experience, I returned to Longo Toyota of Prosper the following day and purchased the vehicle there. The contrast in service was stark; they treated me with respect, and my wife is thrilled with our new car. I will be sharing this experience with my community to ensure other buyers know to take their business to dealerships that actually value their customers.

Took my Toyota Camry in because the sunroof was stuck in the vent position and I could not get it…read moreto open or close. If you are unfortunate enough to own this car and experience this issue you know that there is no easy fix. When I arrived I pulled up, handed the tech the keys, and walked inside to check in. Lawrence was so nice and helpful, let me know a time frame, and explained where the restrooms and snacks were located. He also let me know there was a recall that they would also take care of while they had my car back there. After about 3 hours Lawrence called me up and informed me that they were not able to get the sunroof closed and the cost of getting it fixed is almost $11,000. Having just moved 1000 miles from home, looking for a job, and have now loss my reliable transportation I broke down right at his desk. Lawrence proceeded to go talk to other managers to see how he could help me. He mentioned that they could take the headliner down and MAYBE be able to get it closed that way. I had to take the risk. About 4 hours later he comes out to the lobby with a technician named Tristan. Poor Tristan had been fighting with my sunroof all day, but was determined to help me and continued to try everything he could possibly think of. Eventually all his hard work payed off and he was able to get closed and even washed my car for me. These two men may have just been doing their job to other people, but they really did change my life. They offered support, determination, and the willingness to go above and beyond for a customer. Having just moved to Texas this was my first experience with this location and I now will continue to have my car serviced here. P.S. Let this be a reminder to NOT get a Toyota Camry with a panoramic moonroof!!

I came in to pick up an order for Doordash and I was trying to see where the name was that it only…read morehad numbers I've been doing this for about 23 years so I know what I'm doing and Jesse asked me can you read he was being very rude and the other two guys looked all stupid when I told him hey that's pretty rude that he said that he said he was the manager so I wouldn't recommend anyone to come here and less they want to be talk to condescendingly the guys name was Jesse and the other two guys were named John and James don't come here.

my car has some issues with the starter spoke to Jesse the Manager at this location , was very…read morehelpful and knowledgeable! One stop shop OEM parts available.

Friendly and fast! Especially now a days when parts are insanely difficult to get your hands on!…read moreThank you for your help - living so far from my dad this place gives me the confidence to know I can go and do this myself!

Went there last year for a back windshield for my F150. The guy took a torch and literally melted…read moreit from the salvaged vehicle rendering the bolt holes useless. Took the windshield to the auto glass place and had to buy one of theirs after they told me that one was useless and would leak. Called Roy Miller back to inquire about righting the mess they made only to be told there was no refunds; therefore, taking no responsibility or accountability for their mistake. Will never go here or recommend this place. Beware!

Always excellent customer and auto service. I highly recommend 5 Star Chevrolet in Carrollton Tx…read morefor vehicle purchases or service.

We bought a used car from them and they sold us with the promise of a 3 month warranty and said…read morethat they would take care of anything that comes up wrong with the vehicle. But after we had an inspection done on the vehicle, apparently there was no warranty and they did nothing to help us. Stay far away from this dealership. They talk a great game but don't follow through on their promises.

Gage was very helpful today! Great customer service !! He was very informative every step of the wayread more

I don't have time to bring my car for the service so I am really appreciate for the pickup and drop…read moreoff services.