Showed up at 9:50 before they close at 10 and they ran to the back like they didn't see me. Ridiculous

Amazing help, Andrey F, helped me through all of my questions so smoothly, thank you!! Great passion!

While rushing to hook-up a tow hitch to my pickup truck, I discovered I was missing the clip to my pin. In panic mode, I rushed over to Auto Zone to see if they had any clips. I was positive that I was totally wasting my limited time and would end up having to buy an entire new tow hitch, but what do you know... not only did they have clips, they were cheaper than the clips for sale on Amazon. I was so relieved. The staff member who helped me was very friendly, helpful, and welcoming. The inside of the store is bright, clean, organized, and easy to get in/out. It's conveniently located on Preston Rd. with lots of parking space. I Highly recommend this Auto Zone Location. read more

Autozone - Auto Parts & Supplies Near Me - Frisco, Texas

This is the second time I came to this autozone! (I wish I remembered the two ladies who assisted me and my step dad last time! They are the reason for my return today)! Today was the 2nd time I came in and I can't say enough great things about Wesley at AutoZone! He quickly diagnosed and fixed an issue on my boyfriend's car in under an hour, turning what could have been a stressful situation into a smooth and easy experience. Wesley's outstanding customer service truly stood out--he was patient, knowledgeable, and even allowed us to return a part we initially thought we needed. His expertise and willingness to go the extra mile made all the difference in resolving the problem. Wesley is a huge asset to AutoZone, and we're so grateful for his help! read more

I really appreciate how straight-forward and easy these guys were to work with. My car battery died in my garage. So I overnighted a portable jumpstart kit from Amazon and used that to get to the nearest Autozone that has my specific battery in stock. I think his name may be Billy, so shoutout to Billy for helping me quickly replace and install the new battery and making it the least stressful experience ever! read more

Autozone - Parked in front of the shop - getting ready to replace old car battery and install the new one I just bought from Autozone. - Auto Parts & Supplies Near Me - Frisco, Texas

Free installation and professional repair services for the automotive battery replacement

The crew at Autozone 6803 Preston Road was amazing! Our battery died without warning (you usually get a clue that the battery is about to die) and I had to get a jump. We had a busy day lined up and had very little time before a 1:00 appointment but we knew we couldn't turn the car off and we had to get the battery replaced immediately. The Autozone team had us on our way in less than 15 minutes. I'm an Autozone fan for life!! read more

The store manager Alex came out of her way to help me at the 7-11 in the parking lot because I needed a jump! Was a complete life saver and knowledgeable on what to do going forward! read more

11/18/21- Friday Great customer service! Everything is clean and organized. They open as early as 7:30 am ;-) Thank you!!! Jjay R1616 read more

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FABULOUS SERVICE! HIGHLY RECOMMEND! We brought our classic Lexus ES300 to Auto Zone Frisco. CODY assisted us and replaced our battery which was still under warranty, He and the rest of the staff are extremely professional and efficient. read more

Thank you autozone for always having the customer's back! Came here for a new battery. Immediately was helped and they installed my battery right there in the parking lot. They had so much staff that no one had to wait for service. I've never been disappointed with autozone. Shoutout to Jose V my fellow paisan for doing an excellent job with our battery!! Definitely recommend and will be back for any car's needs!! read more

I went into this location for a new headlight bulb for my car and I was greeted promptly upon arrival. The associate, Blaine, was able to research which bulb I needed and he was even able to install the bulb for me. Talk about amazing customer service! I will absolutely return here for future auto purchases. Thanks for the help, Blaine! read more

Went in expecting to spend over $100 on car parts. They were busy, with all registers being used, so I knew it would be a wait. However, after waiting for 10 minutes to ask one question (I wanted to make sure I was reading the parts conversion manual correctly), and seeing one person at the checkout, I tried to find help. Every salesman had disappeared. Only one person was working the counter now. He offered to help when he had time, but I told him not to bother. Went to O'Reilly and was treated like a customer. read more

This auto zone location has been more help to me than any other ever! I'm a fan of auto zone all around. This location has Andre S. who has gone above and beyond to help all of my needs any time I've been into the store for help with my car. He is very knowledgeable and willing to help in any way it seems he can! This store seems to stay very busy, so anyone willing to take an extra minute to help out, is greatly appreciated! Excellent customer service, thanks so much guys!!! read more

Great customer service! Casey was very helpful and friendly! Highly recommend. Thank you, Casey!

I needed to replace a bulb for a headlight that was out, and not only did they find the right bulb, they even installed it in my car before I drove away. I totally was not expecting that kind of service for a $12 purchase. I will come back for any auto parts I need! read more

My car battery needed changed and they helped me out incredibly fast and the young man that moved back from Arkansas who helped me was great to talk to and had passion for his work. Loves cars and I hope to see him running his own shop someday. I'll definitely be back whenever I need it! read more

Generally my experience is great, however today was a total disappointment. After waiting in the store for almost 10 minutes a team member finally acknowledged me and again, I waited only for another customer to come in and have someone immediately assist him. I don't think race had anything to do with it, but the fact that I'm Black and the other customer was White, left room for that thought to fester. Upset, I left all of my items on the counter and left the store, only to have the employee who assisted the other customer that he skipped over me, to finally greet me. What an insult, I have never felt so infuriated. read more

One of my worst experiences ever! DO NOT GO TO THIS LOCATION. I've only ever purchased my car battery from AutoZone, but this is the first time where my experience was absolutely horrible. Then again, I've always gone to other locations. I came in on Wednesday to get a battery replacement under warranty because the one I got was defective. The gentlemen said it was too cold for him to change my battery. I thought it was strange, but just asked him to jump my car and told him I'd return when it was warmer. Friday morning, my car still wouldn't turn on so I called AutoZone to see if I could get my car towed there if they would be able to change my battery. The lady on the phone said no, we don't do that for your car. I explained that I've never had anyone from any other AutoZone tell me that, but she just repeated that they won't do it. I guess for the last 10 years, I've been really lucky with the AutoZones I've gone to. Roadside came to the rescue and offered to take my battery out, go exchange it, and place the new battery in my car. Overall, this experience was the worst! The customer service was horrible. I don't ever leave reviews but if you could go to another location, please do! You'll be better off! read more

Wonderful customer service Matt helped me find my part within seconds and even installed the bulb. Excellent customer service!!! It's. I've to go in and have a person greet you and be so helpful. They also offer a military discount to veterans and active duty military. I really love that and will be back again for future needs. The staff is always friendly and he prices are fair and reasonable. read more

Don't go here if you are a woman, a feminine presenting person, or literally anyone who doesn't look like they work on cars. I went to AutoZone about 2~ weeks ago to buy wiper blades. I know my car type, model, and specifics. I told the old man there my car, and he pointed out what blades I needed. They were not the right size, and my boyfriend and mechanic friend couldn't attach them. No big deal, maybe he pointed out the wrong ones; literally, who cares. I went to return them today (05/10/2023) to get my money back because I am in college and yk,,,,,money is money,,,,,,,,,; when I returned them, the same old man who told me what blades to buy stood behind me, not to the side, not to the front, where there was room, but behind me, saying "how can I help you" 1.) I WAS TALKING TO SOMEONE IN FRONT OF ME. WHO WAS AN OLDER SWEET LADY WHO JUST WANTED TO TALK TO SOMEONE. This douchebag was just standing there, rolling his eyes at me. 2.) I COULDN'T HEAR HIM BECAUSE HE CHOSE TO STAND BEHIND ME. he didn't say ma'am or anything until the end, and there were other people there so i didn't think he was addressing me when i did hear him. like i think a normal person would stand in sight line if there trying to talk to me. I don't understand why he chose to do that. so weird, bro. Anyways, i handed him the blades and said, "yea, I need to return these, they didn't fit, and i bought new ones" I didn't expect the employee to apologize because its so trivial and its not that serious, BUT what I didn't think he'd do is pick up the blades and LOUDLY exclaim "AND THE PACKAGING IS DESTROYED." like, i get it, its annoying, but the store's return policy is return in any condition if unused (I'm guessing because they did take the unused blades but bad packaging) even if after this he was upset, that's one thing, but he then proceeded to kinda yrll at me about how he "doesn't understand why people have to destroy the packaging" (still thinking its me), and I told him, "I didn't do it, bro, someone else opened it" this man is having a fit now, and I want him to stop yelling at me. he then proceeded to say after I said it wasn't me, "YEA BUT I HAVE TO DEAL WITH IT, AND NOW IM OUT $37!!!!!!" holy shit, bro. he was not paying for it. he wasn't even a manager. He had to ask someone else to give him an access code. Bro acted like he was personally gonna have to pay for it. he comes out from behind the POS area, as something is loading after he smashed and banged on his keyboard like a toddler (think when you lose a game of LOL and you are rage typing) he grabs the two wiper blades and SMASHES THEM over his knee AND CONTINUES TO LOOK AT ME AND BREAK THEM AS IF ITS ALL MY FAULT AND THE STORE WILL NOW GO OUT OF BUSINESS BECAUSE OF THESE TWO WIPER BLADES. he did this THREE times, looking at me like he wanted to me to know it was all my fault. I don't understand why he acted this way, bro. It is annoying when something is returned that way, but that's the store policy for returns and i didn't like demand he returns it or whatever. but the top part was the "destroyed part" bc it was that sealed plastic. but the rest of it was fine, and the blades were working condition. The reason I said don't go here if you're a woman is because I've been to this same store many times, but when I go by myself, I have to deal with this shit. I get weird men who are so childish over $ 30~ that they don't even have to pay. lmfao whatever tho. read more

Engine light went on so I went to do a diagnostic, but the sdb2 port didn't work. He was super helpful and advised me what to do from there. No bs, just straight to the point read more

They have it all and great service too. I have been in twice in last month and every time found what I needed with a little help.

I'm a huge fan out Discount Tires and their warranties, and now consider Autozone to be just as great for their batteries. Apparently we bought the battery for my car three years ago, and when it died today, we were pleasantly surprised that it was still under warranty. Even with 2-3 people in front of us, we were assisted quickly and the time it took for the staff to go to the car to check the life of the battery and pop a replacement one in took about ten minutes tops. We don't expect warmth from a visit to Autozone, so don't come here with high hopes for that. Instead, it was a no-fuss errand since they get right down to business. read more

Got helped by Alex today for problems with the car not starting. Each time I came into the shop, he heard my situation out and helped me with ways to diagnose the root of the issue. I bought some tools with his recommendations and I was able to deduce that it's my terrible car that's to blame. Thank you, Alex. I can sleep better at night knowing my car problems aren't my fault. That Noco jumper was a big help. read more

The customer service is excellent! I went there because I need help changing my licenses plates. The guys were very nice. I tried to tip the sales associate but he wouldn't take it he said it was his pleasure. Awesome!! read more

Tony was exceptional!!! I was in a bind as my battery was not working. He had to remove a piece of a car component to get to the battery. This is not something they normally do. Tony was nice enough to make the exception and replace the battery. It took him 30 minutes! I have been in sales all my life and rarely have someone go the extra mile to take care of a customer. Thanks Tony, you're the best!! read more

Excellent help. Beginning to end. Chris helped me install it right then and there. I was distraught in 100 degree heat. BTW, it was 100 degree heat for him, too. He didn't charge extra for that. He just did it. They've always been great like this - any center. This store proved it yet again even though it was my first time in this store. Definitely recommend. read more

Not enough words to say how professional. Friendly. And helpful these guys were. Number 1 tops. Thanks!!! read more

Almost without exception every single employee there seems to either hate their job or just doesn't like working. I've been in there many times when they have peeked their heads around the corner with a sandwich in their mouth or talking to another employee never looking up never stopping never even acknowledging your there. Horrible attitudes no customer service how they are in business in that location with that management is beyond me. Last time I will go there to be treated like I'm a pain in their ass. read more

I was headed out to get an oil change, knew I needed an air filter but also knew they would charge an arm and a leg. So I called the Auto Zone store. Man said they had one and could tell me how to install. When I arrived, not only did they tell me but an employee (Jess, I think) actually went out to the car with me and in about 30 seconds showed me exactly how to install it. So simple!! Save me money on that visit but also it will save me future money. Never again will I pay the exorbitant prices for an air filter at the shops. That type of service is so very appreciated. read more

I came for battery purchase and replacement, but got refused by Josh G. I know they said yes others before and I guess I was not profitable enough! read more

KwikKar wanted $130 to change the bulbs over the license plate. I bought 2 for$5 at this Autozone and they helped me change them for free. It took 5 minutes! Great store with great people. read more

My car has a headlight out and Alex helped me pull it apart and helped figure out that it was a wiring issue. I recommend this store because the staff is so friendly and responsive! Alex is the real deal, he's super friendly and kind to talk to. It's like having a good friend help you with your car issues. Good man. Definitely going to make this my home autozone store because of his character, integrity and interval drive to help others! Way to go Alex! read more

The store manager James and his employee Jessica are fantastic! I found myself in a bit of a bind when I was hopping in the car to head to work this morning. I knew the battery was getting old, and had meant to replace it this weekend. Unfortunately, when I went to turn the key, all I got back was a weak attempt to turnover followed by the clicking of a dead battery. My wife, an elementary teacher, was a solid 30 miles away, and my neighbors had already left for work. My only alternative was to air up the bike tires and pedal myself to AutoZone. I left with a backpack and the optimistic assumption that I would be strong enough to pedal the mile back to the house with a new 60 lb. battery strapped to my back. Fortunately, upon arrival to the store, James and Jessica were not only able to quickly find my replacement, but also recognize that my optimism was foolhardy. Without hesitation, they thew my bike and battery in the bed of one of their delivery trucks and drove me home. The service here is outstanding. I will most certainly be going to this location for all my automotive needs. read more

Totally awesome service. Justin and Chris provided amazing service and speed. Battery was dead. They had it changed in less than 5 minutes and I was off about my day. Love it! read more

Went on to get my check engine light reset and the blonde lady decided she wanted to be a smart ass. You don't talk to customers like that. Lost my business for forever. read more

Came in for a new taillight I had preordered online, didn't have to wait at all even though there was a line at the counter and very few working. Duane M. was visiting from another store but was free and agreed to install the bulb for me! He was so helpful & even explained different things I was unaware of. He truly made my day with how sweet and willing to help he was. read more

Very friendly definitely recommend. They had excellent customer service and let me return my item when it didn't fit. If you need parts. Go here. read more

Needed a new battery. Jenny was fantastic. She barely flinched when the alarm went off after connecting the new battery. Definitely will return for my car needs. read more