5/5 Stars - Exceptional Service from Lance of AutoZone in Allen, TX!…read moreMy car battery died today, and I ended up at the AutoZone in Allen, TX. I am so glad I did. I don't normally write reviews, but the exceptional customer service I received from Lance made me want to share my experience. Lance walked me through all my options for a new battery, clearly explained the costs, and answered every single question I had. He made a stressful situation incredibly easy and smooth. If you need help with your vehicle, go to this location and ask for Lance--he goes above and beyond! Thank you, Lance!

Happy I chose this location. My car wouldn't start in the middle of my work shift, and I was…read morealready stressed about the situation. Donuald B. was incredibly helpful, professional, and genuinely kind throughout the entire process. If you're looking for quick, reliable battery replacement service and excellent customer care, Donuald B. is your man. Thank you again for turning a rough day into a much better one!

Bennett the asst mngr is a top notch and amazing employee. Patient, knowledgeable, and just a…read moregreat customer service rep. He helped me through an issue and helped me understand my car and even stepped out and helped me with a small thing. Can't ask for better service and thoughtfulness.

Nice, helpful young man. Clean store nice parking area plenty of room. I came here cause they had…read morethe PCV valve in stock. Very large, largest one I or the O'Reillys staff have seen. Was able to get it replaced in the parking lot. Removed about 10 - T30 bolts took off a few hoses. Remove some coils pulled it out. Replaced it then drove it around to see if I can get the check engine light to go off.

I don't usually come to the dealership as my car is older and all of its warranties have expired…read more My first visit was for an oil change as they had a good deal going on and also I like that they provide both free car washes and a multi-point inspection (with a video! How fun). During this visit, I waited in the waiting room rather than leaving since I was only quoted an hour wait. I ended up waiting a whopping three hours and they hadn't even provided me with the complimentary car wash. During this visit, I talked to the assistant service manager because I was upset about the long wait times and he let me know that he advises all of his advisors to give out loaner cars, even for simple services. I was a bit disappointed that this wasn't an option for me. As with all mini servicing, we did find other issues with my car and I very much wanted to go elsewhere to get these things fixed. However, I was able to come to an agreement with the assistant service manager and was guaranteed a loaner for my next servicing as well as that free car wash I was missing so I decided to give them one last chance. During this second visit, I would say everything went smoothly: I was provided with the loaner car which I used for about a day and a half and then I picked up my car at the end. Overall, the people who work here are all very nice and friendly. My only two complaints are: they take a very long time so make sure to advocate for yourself and get a loaner car, and they are very pricey (but obviously this is the case as it's the dealership).

Highly recommend MINI of Dallas! Marcos and I worked with Kevin Choi on the purchase of our 2026…read moreCooper S. Kevin was professional, straightforward with the pricing, and made the whole experience stress-free. No pressure and great communication. If you're looking for a MINI, go see Kevin!

Friendly and fast! Especially now a days when parts are insanely difficult to get your hands on!…read moreThank you for your help - living so far from my dad this place gives me the confidence to know I can go and do this myself!

Went there last year for a back windshield for my F150. The guy took a torch and literally melted…read moreit from the salvaged vehicle rendering the bolt holes useless. Took the windshield to the auto glass place and had to buy one of theirs after they told me that one was useless and would leak. Called Roy Miller back to inquire about righting the mess they made only to be told there was no refunds; therefore, taking no responsibility or accountability for their mistake. Will never go here or recommend this place. Beware!

Rick help me get a new battery in my car and I'm so grateful, he was fast and kind and I always…read morehave a great experience at AutoZone. Thank you so much!

I went to see why the check engine light was on my car. An employee named Scar helped me. She was…read moreawesome , she hooked the machine to my car and told me what to get. I couldn't install the cap so I went back inside to get her help. She helped install during the May afternoon weather. She's amazing!!

This is my go-to shop for state inspections and quick oil changes. I've never waited more than five…read moreminutes, and the staff work seamlessly together to provide fast, efficient service. They also offer a full range of auto repair services, including wheel alignments.

Tire change due to nail damage. Cannot repair because it was on the edge of the tire. After…read moreinstalling the new tire it started leaking again within weeks. Instead of changing the tire they fixed it. Had problem with the controller. They took two days to diagnose but could not fix it. But they charged me few hundred dollars. They sent me to an allegedly expert with iT knowledge. He charged me $2700. Later I found out he was an employee of the same garage. Very sad and unethical. Then decided to put this on the media. The staff was all very cordial and helpful.

I've been here a few times now and must say it's always an enjoyable experience. I've ordered…read moresomething online and purchased items they've had in store. Knowledgeable staff and they are eager to help with your project. Check them out

I ordered Dakota digital gages, supposed to ship to my house. 2 weeks later I called and they were…read moreat the store. They mailed it to me, opened it up and they were analog. The guy never turned the monitor around so I could see what I wanted. When I returned them, they charged me a 20% restocking fee ($412.00) for something I didn't order. The counter guy ordered what he thought I wanted I guess. The last 3-4 times I bought something there it was a problem of some kind. I bought a lot of things there, but now I have bought my last from there. The owner said he was taking a chance on the return because they were dusty and he had to clean them up. They were never out of the box, I just looked at them and knew they were wrong. Goodbye Southwest.

Super amazing shop ! Not only they have very experienced people working but also they will try to…read morehelp you get the best deal ! Definitely your honest and affordable place to fix your vehicles and they work with most insurance! I definitely recommend coming here and not only that I been bringing my cars here since 2014 and they have always surpassed expectations

If you value your car, your time, and your peace of mind, DO NOT bring your vehicle here. If I…read morecould give zero stars, I would! This shop is ran by true scammers, Alfonso and his assistant Judy, are the definition of unprofessional, dishonest, and unsafe. I trusted them with my car for what was supposed to be a simple 1-2 week repair. They demanded money upfront, claiming to be a "small mom-and-pop shop" that needed the funds to buy parts. To speed things up, I Zelled them the money. Instead of doing the work, Alfonso gave me excuse after excuse, blaming my insurance, blaming suppliers, blaming anyone but himself. Meanwhile, my car sat on their lot for 30 days (untouched and unrepaired) in the Texas heat. When I finally requested a refund and to take my car elsewhere, Alfonso and Judy turned hostile and aggressive. I was verbally attacked and had to call the police just to retrieve my car. By that time, the battery was dead from sitting unused for so long and I now have to pay for another one. They refused to provide any repair timeline, refused to return the money I had already paid, and their negligence forced me to pay hundreds of dollars out of pocket for rental cars. Alfonso continues to string me along with empty promises of a Zelle refund, claiming his business "needs to make more money first" before he can pay me back. Imagine that level of dishonesty. After researching further, I discovered I'm not the only victim. The BBB and other review sites are filled with similar complaints about this shop taking money (including insurance payouts) and failing to perform repairs. This is not a one-time mistake, it's a pattern and a scheme. This is by far the worst experience I've ever had with any business. The lack of professionalism, ethics, and basic human decency is shocking. I would never recommend this place to anyone, not even for something as simple as an oil change. PLEASE don't fall for this scam. I now have no choice but to pursue legal action.