We are not sure if we are just unlucky but most of the furniture we bought from HomeWorld need to be repaired. Besides that what we cannot stand is that their Customer Service is not responsive! Most time we had to called them to follow up because they did not provide us the status update. It's been 4 months since we purchased the furniture from HomeWorld but we are still waiting for them to fix some issues. 7/19/14 We bought: King Size Bed, Dresser, Night Stand x 2 and Leather sectional sofa 7/25/14 King Size Bed, Dresser and Night Stand x 1 were delivered. We found a door part of the Dresser (issue #1) was not working properly on the day and they said their customer service would call us back to schedule the repair but never called back and we had to call them. 8/22/14 Night Stand x 1 was delivered 8/25/14 We found storage drawers of the bed were not closed completely and the rail was broken (issue #2) . We reported the issue to the customer service. They said they would call us back for the repair schedule but they never did. 9/4/14 The repair guy came to fix issue #1. He took the picture of issue#2 and said he would have customer service to contact us for the repair plan/schedule but they never call us back. 10/1/14 We found another Dresser door was not working properly (issue #3) and called customer service. 10/8/14 The repair guy fix issue#2. Leather sectional sofa delivered and the delivery guy found the sectional clips were not matched (issue #4) and they said they would have their customer service call us but they never called us back. 11/7/14 The repair guy came to fix issue #3 but could not fix issue #4. He took some pictures of issue #4 and said we would expect a call from customer service. We told him we always had to call them as they didn't so asked him to make sure we will get a call from him. 11/14/14 We called the customer service as we did not get a call from them. The customer service said the color might not be the same if they replace the half of the sofa. We told them replace the whole sofa and we are now waiting for their schedule again!!! If you are planning to buy furniture from HomeWorld, you need to plan to be patient! read more

I am very impressed with the service at Home World. I needed a couch for my family room. When I walked in, Barbara Anderson approached me and offered her assistance. We were able to configure a sectional that worked, selected the material and color and Barbara placed the order for me. The delivery went very smoothly. The delivery crew arrived on time and what I especially liked is they called prior to their arrival to say they'd be here in 5 minutes. The quickly and efficiently unwrapped and set up the furniture. We inspected it and noted any concerns. They then removed all the trash and very politely asked me to sign off. They advised me that a service person would follow-up. Sure enough...someone called right after to make sure everything went well and also advised me that a service person would be by in a couple of days. Two day later, the service person came, again calling in advance. On time and so polite, he cleaned any marks and adjusted the sectional. Then let me know what else was to happen. Thank you Home World for your very professional crew! read more

I had to visit the store several times due to low inventory. Every time I visited the store, Andrea, the sales associate at Red Knot, always greeted me with a friendly smile and offered for assistance. She spent a lot of time to search for the furniture to meet my need with patience. Thanks to Andrea, finally I was able to find furniture that suits my taste and available for delivery within this month. She is reliable, supportive, and hardworking person. It was a real pleasure to deal with her. I do appreciate her hard work and excellent customer service.　I can relax now and I am looking forward to receiving my new furniture. MAHALO ! *** MO, Honolulu read more

Homeworld on Beretania is connected to Slumberworld and CS Wo. Big lot. I felt like it was in Alice in Wonderland, how the scenery kept changing! I didn't even know I entered CS Wo until the sales person mentioned how different quality their furniture was than Homeworld's. I walked around Homeworld, ventured into CS Wo's, and back to Homeworld before a customer service person asked if I needed help. Heck yeah I needed help, this place was huge, and I kept getting confused with the many different sections. Once I actually got someone to help me, everything went well. He did add on somethings to my order that I didn't expect. shrugs, but I guess I needed it... I wish that would have been explained clearer. Good thing is that if you buy furniture from another company owned by them, they can add it on to the same shipping so you don't have to pay extra. 3-stars because I liked Ashley Furniture's service and set-up better. It was less overwhelming. read more

My fiance and I needed a sofa, leather, something nice yet affordable. We went to Inspiration, several Ashley's Furniture, some specialty shops. We eventually decided on Homeworld due to there price and quality. The Natuzzi sofa was easy on the eyes, good quality and priced accordingly. Our store salesperson was Johnny, an excellent sales person who allowed us to browse but was always ready to provide us with information. We felt that he was honest and straightforward with us regarding our purchase. I actually planned my shopping days around his schedule. The in house purchasing was a great experience. On the other hand, the delivery is still in progress. I was told by the delivery team during a VERY short conversation to have my elevator ready and be prepared for them on a Friday afternoon. The afternoon came and went with no phone call from them. I did call the team towards the end of our delivery time. After the time had passed they did no bother to return my phone call/ voicemail. I work nights so losing sleep was an issue or me. The front desk at Homeworld relayed to me that they were busy (too busy for a 2 minute phone call I suppose). Wasting my time as well as the staff in my building (when I asked them if this was a common occurrence with Homeworld's delivery service they stated that it was common). The front desk offered to wave the $100 delivery fee. Hoping to get the delivery made this coming week.... I'm not holding my breath. read more

Terrible shopping experience. I needed a bed frame by a certain date. I confirmed few times with the sales lady about the delivery date before I purchased. She told me they will contact me about the time the day before the pick up date but they never, so I called the sale lady and checked the status. She said she didn't know anything and had someone to call me but didn't receive any call. I drove all the way to shop the next day to check with her. She didn't want to help me and just kept saying that someone will contact me and walked away. I was being ignored. I am really disappointed with their service. I would not recommend anyone to purchase from them. read more

From start to finish, one of the best customer service experiences ever. I ordered everything from the mainland by telephone. Michael Wood was amazing on the phone, making sure I understood what I was buying, answering all my questions. He even found the couch I so desperately wanted on Oahu when it looked like the only one left was on Maui. The furniture had to be delivered in 3 installments due to shipping delays (during COVID). Each delivery was smooth. Delivery folks were also pleasant and helpful. When I had a question about my invoice, I got responses immediately and the responses were clear. Giving attention to the customer and responding to the customer's questions/needs with pleasantness, promptness, and clarity are the triggers for customer service in my book. All three were present. I could not have asked for more. Chelsea from the office was also exceptionally helpful and a pleasure to work with. Thank you Homeworld for making this shopping experience so pleasant and easy. read more

Beautiful quality furniture that lasts. I don't mind coming here because the sales folks aren't overly aggressive like some places. They let you know they are available to assist while giving just enough space. There's just enough of a selection to keep me interested, but not so much that it overwhelmed. Prices are good for the items as well as the charge for delivery/set-up if that's the way you choose to go. I searched high and low for good bedroom furniture for my master bedroom and found a perfect suite from the Chesapeake collection at Homeworld. I enjoy every part of my home and take great strides to create a sanctuary particularly in the area where I rest so comfort, quality and beauty are criteria at the top of the list when it comes to my bed. Fortunately I was in the right place at the right time on this search because I found exactly what I was looking for and have no complaints. read more

Homeworld has a good selection of furniture to choose from, and their workers are very friendly and helpful. They seem to be pretty fast with their turnaround, unless you're ordering custom-made furniture. They said they can usually get a piece out to your house within 3-5 days. Oh, and if you're not totally sure if you're ready to buy something, you can put down 10% and they'll reserve it for you. If you choose not to buy it, they'll refund you in full. Pretty sweet! read more

If you're looking for furniture see Johnny. He's very friendly and knows his stuff. We've been dealing with him since our home renovation. He always makes sure everything is ok. We love dealing with him when we go there. read more

Recently moved to Waikiki and in need of furnishings for a two bedroom condo. Looking for quality, value priced, with style and of a compact design to maximize the 1000 square feet that I have to work with. Visited Home World, part of the C.S. Woo conglomeration: C. S. Wo Gallery, HomeWorld Furniture, SlumberWorld, Ashley. The place was empty at mid afternoon on a weekend, not a good sign. The sales people were sitting at desks playing with their smart phones and PC's. Approached a 30 something woman explained what I was looking for and was rewarded with a puzzled expression. She them showed me a collection of furniture that belonged in my grandmother's parlor. Hugh leather overstuffed everything. Beds that would comfortably sleep Mama June, Anna and Honey Boo Boo in the style that they are accustomed. Explained again that I wanted some a bit more contemporary and with an efficient design. She shrugged and said to go next door to Red Knot. Walked over and thought I had been transported to a dive bar in Kakaako. Wall to wall cheap Chinese at Italian designer prices. Didn't bother looking for a sales person, I'd seen enough. I was desperate so I tried Ashley, got a coupon in the mail for $100 off $999 purchase. Different name same schlock. Haven't been in Honolulu all that long but I have to wonder who buys this stuff? The silver tsunami mainlanders that are homesick for the house they grew up in? 20 somethings that confuse funky furniture for class? C.S Woo essentially sells the same furniture in all of it's locations, regardless of the name on the door. Mass produced, overpriced shlock. read more

We bought a bed frame and waited for delivery. Nice guys came to assemble but couldn't because there were many parts missing. They called in to find out how to proceed, then left. No one from Homeworld called me. The parts are unassembled on our bedroom floor. I have no idea what is happening. This is a 4th rate company asking 1st rate prices for furniture that isn't even inclusive of all the parts. Okay, they called and fixed it. Still. read more

We just remodeled our Vacation Rental condominium with a purchase of living room furniture from HomeWorld.. Our sales person Johny was wonderful in assisting us choose furniture which not only would be durable but attractive in our home. With his help we created a look that modernized the whole theme in our home. Johny was very customer oriented and helped us take advantage of any sale promotions that were available to us. Thank You Johny. We purchased a sofa bed, side chair, and tables to complete "the Look" These items were delivered VERY timely,, - two days later. The delivery people did not speak very many words - which some people may view that as being RUDE. They assembled all items needing to be put together. Put them in place where I asked them to put them,,, and they cleaned up all packing materials. We experienced an issue discovered after unpacking our sofa. The only comment from the delivery person was "We will take it back and you have to schedule delivery of a new sofa" a call placed Homeworld, who was very accommodating in issuing us a CREDIT for the inconvenience. Thank You Homeworld. read more

10% off with military ID! First time I shopped here was to purchase a bed frame and drawers. I also went upstairs to get a matress (Kelly is great!) and both experiences were great. Second time, I splurged and got a beautiful wood entertainment system/TV holder and Johnney helped me--he was honest and very easy to work with. No one here has EVER been any sort of the "typical salesman" of pushy, aggressive, or annoying. Everyone is really nice, helpful, and gives you space to think! A note on quality....BEAUTIFUL wood! I love all of my furniture pieces from here! read more

I like the selection. Most of the employees are polite And don't hound around you while browsing. Prices are decent. read more

10/16/17 - well September came and went and I didn't hear anything so around October 6 I called and lo and behold the new end tables were in but nobody called to tell me. Arranged for delivery the following week and when the end table was delivered the wood was damaged in various places and this time the glass top is unstable as it rocks back and forth because of the uneven wood. Customer Care called the following day and they told me I could go down to the warehouse and inspect the furniture before delivery however to me it's very inconvenient and also that's their at job, not mine. I've been inconvenienced more than enough already! They said I also have the option of getting different end tables which I chose to do because I can't take it anymore. He said he sells person will call me to arrange it. I'm still waiting for that call now.... Actually I'm not going to wait any longer I'm going to escalate this. 7/26/17 - So delivery came this week with the third end table. As I stated I had asked them to make sure this one was good because really having to deal with this now for a third time is ridiculous. I can't believe it but I should. The third table that was delivered was worse than the second. The leg wasn't even attached straight to the table part of it was sticking out not to mention the dings in the table. Of course I refused delivery and now they're saying they have another one yet for me and it will be delivered on Friday. It's weird but I have a feeling this next one is going to end up being the first one I originally got. I will be getting on the phone with my sales person before delivery and if this next one isn't any good they can take them all back and give me my money back because I'm tired of this. It's a wonder this place this in business. 7/18/17 - After looking for and tables for over five years I finally found the perfect ones I was looking for I couldn't believe it. Just perfect place and my style. Arrange for delivery and just like all the other furniture I received one was damaged. Report was made, customer care called me and delivery of replacement was scheduled. Replacement was delivered and it is damaged worse than the first one. Is there no quality control at this place or what? I commented to the delivery driver that the other one was better than this one and he told me to tell customer care that when they call as if what? They going to send back the less damaged one? Why would a company deliver damaged goods. The damage was so readily visible. Why am I always so inconvenienced because of poor quality. Heck why do I pay a $110 delivery fee for damaged items? And here again is why they charge such high prices; delivery, re-delivery, re-delivery again (which is pending), ......and we'll see what the next one brings. I did ask them to please check it thoroughly next time BEFORE delivering (what a concept!). This is my last purchase from this place. I have better things to do with my time and money. 3/10/18 - Well this will be the final update on this whole fiasco. I finally got another new end table and there are some minor issues with the wood but I'm willing to accept those as I'm tired. I've spent a lot of time and many months of frustration and in the end a person has to decide what it's worth to them to either keep fighting or just move on. One thing I'm quite surprised about though is that after all of this I didn't even get an offer for any kind of compensation fuck all I went through and the ridiculous amount of time it took to get to this point. I really think this company should offero something to the customer to keep the customer coming back and maybe have the customer say a few nice things instead of just negative things about the company. To me that's just good basic customer service. read more

When we went in an amazing employee (Daniel Ramos) helped us find the perfect couch for our space. He saw the size and color of the couches we were checking out and immediately knew what to show us. By far this location had the best options and prices we've seen in the area. They do expedited delivery, if the item is in stock it'll be delivered within the week!! Amazing since most places will make you wait several weeks. Best experience we've had shopping for furniture and the staff was so fun to work with. 10/10 would recommend checking it out! read more

We went to Ashley before and no one bothered to help us, so we didn't buy the couch we desperately needed. But when we walked into Homeworld, we were immediately greeted by Keito. He was so friendly and helpful. He also gave us the personal space to look. He wasn't breathing down our necks and making us feel pressured to make a decision right away. We took quite a while walking around to pick the One, but he was always supportive and helpful. When we had a question, he was there. When we needed to discuss our options, he wasn't right behind us interfering with our need to figure out what was best for us. He was also very intuitive about our style and what we wanted. He knew which ones we wouldn't like pretty immediately and so guided us through the store so we didn't waste any time or energy (because by the fifth couch testing I did kind of check out). Honestly, I base this review on Keito alone. read more

Recently we went into Home World to buy 2 stressless chairs, the deal was $200 off each chair if you donate $50 to a charity. When we went to pay some other employee told our salesman it is $50 donation for each chair after the cashier said " per purchase order" So a manager came out to verify that it is indeed two $50 donation's to get the $200 off each chair. The ad didn't specify this....Long story short they gave us $50 off the delivery cost of $100...We now are happy campers. Moral of the story, ask details of special....... read more

I always go to HomeWorld whenever I'm in need of any kind of furniture. Selections vary from entry level pricing to kinda damn pricey! But they have great staff/salespeople who are always willing to help out. Earl is just terrific. He will always listen to your wants and needs try to give you different options which you can choose from. Always honest and upfront. I have been a long time customer and will continue to be. read more

We ordered our furnitures April 12,2022. We had Greg and helped us with the process and all the orders we got. He informed us that it will arrive in 2 months or less. No updates was given after we paid the downpayment. June 10 came and i called Homeworld to follow up. The guy i spoke to said that Greg is not working on that day and he will help me. After a few minutes he said that they can deliver a part of my order by Monday since they have an opening. Great! We received our couch June 13. Processed another payment for it and said that they will contact me once the dinning set arrived probably next week or so. No update was done again since that, called again June 28, the ldy i spoke to said that Greg will just send an update or give a call once the item arrives. July 13 came and im already impatient and unsatisfied of how Homeworld communicates to their buyers. Called and the lady i spoke to said that Greg doesnt work there anymore and someone will is taking over his account. Isn't that awesome! She placed me on hold for a few minutes and said that the order is already there and she can process the payment for the it to be delivered. Paid the full amount and she was giving me an attitude regarding delivery. I already paid for delivery and she was wants me to pay another delivery fee if i want it to be deliveried on the earliest time. I had waited 3 months for my furnitures to arrive and she just said "well we can have a 3rd party to deliver next week" i agreed to it but the frustration and the feeling that this company doesnt care of how long the wait and no communication was done at all. I have to keep calling just to ask update of the order i made. Never again with Homeworld. read more

Think twice if you gonna shop here "delivery fee $110 is non-refundable" even the item was damage at time of delivery.

While the selection is one of the better on the island, Homeworld uses Certegy to guarantee checks used by their customers to make purchases. This company for no reason given denied my check even though funds are and were available. Then, without any attempt to contact me to get another form of payment, my account was sent to a collection agency who was contacting me less than 2 weeks after the purchase date! A quick check on the internet reveals Certegy has numerous (thousands) of complaints lodged against them and has even had to pay a $3.5 million fine for deceptive practices which include not having valid reasons for denial of checks. Homeworld, your affiliation with this company will bring more harm than benefit. Stop using them and take my money. You should make your office workers aware of your use of this questionable company so your customers don't have to explain to them how their company works. You look like fools... AAAANNNNNNDDDDDD my dining room chairs came assembled incorrectly and with stripped screws that keep falling out. BIG FAIL THIS TIME HOMEWORLD. read more

my review only relates to jason in customer service - not to the store or other personnel. i am VERY impressed with jason! our family had an unusual circumstance shortly after i purchased a lift chair for $2,000. we contacted the store about the situation and were referred to jason. he was great. he took the time to understand the situation, was compassionate, and offered a totally acceptable solution. the situation was resolved to our complete satisfaction. he truly understands customer "service!" read more

Customer service is non-existent. Here are the facts. Decide for yourself. I've purchase several pieces from Homeworld in the past two years. Apparently, if you don't buy their extended warranty, they don't care about you once your product has been delivered. November 2015 - Purchased beautiful wood table and chairs. A couple of chairs had to be switched out after initial delivery but I was ultimately satisfied with my purchase. December 2015 - Found 2 giant screws on my kitchen floor. Figured out these screws had fallen out from the chairs as the chairs had begun to fall apart. No big deal, screwed them back in. This has happened multiple times since. December 2016 (*Note: it has been one year since purchase and I am fully aware this item is no longer under warranty) - I had guests over for the Holiday, needed to expand the table. This would be the first time the table has even been moved since it was delivered. Expanded the table fully and one of the latches wouldn't close. No big deal. Leaf seams stable in expanded position. Two of us proceeded to move the table back into place after opening it up and A LEG FALLS OFF. We were both holding each side, so the table didn't fall. The leg is heavy. I have a dog, small children, and 92 year old grandmother in the house. If the table had fallen and injured anybody, we would have an entirely different issue. We screwed the leg back in but it would stay screwed in tight. It still holds the table up, but the leg is unstable. If you try to move or lift the table, the leg will fall off. March 2017-April 2017 - My mom is uncomfortable with the instability of the table so she calls Homeworld customer service, speaks to Kila, explains the situation, told she will get a call back. Didn't hear anything for a few days so she calls back. Speaks to Kila, says she will have someone call. No call. Didn't hear anything, calls back, speaks to Kila, says she will follow up, no call. This happens 3 times before I physically go into the store to see if there is somebody I can talk to. Turns out Kila doesn't work in the store, I speak with an in-store employee and she looks into my account and says to me "I don't see anything in your history regarding this issue, but let me call her and see what's going on" She calls, but Kila is out to lunch. She speaks with somebody else who basically tells her that we did not purchase the warranty and to give me two numbers. One for a third party technician and one for an in-house technician. First of all, I know that it is not under warranty and so did Kila. So why didn't Kila just give me this information? Who have I been waiting for a call back from for nearly three weeks? Secondly, we never asked for or expected any kind of compensation, store credit, or a new table. We simply wanted to know what we would have to do to get this fixed. I'm not paying a technician to come to my house and tell me that I need a new leg. I asked if the product was still being sold in the store, if it was still on display, and if I could get the name of the manufacturer (order a new leg maybe?). Why I have to do her job is beyond me. She prints out the info and asks an associate to show me where the table is located. He basically tells me that I could probably just use glue to secure the screw to the leg. True story. A little annoyed that I would have to do this to a new table, but it would probably work. I told my mom that I will just glue the screw back into the leg and that it should be fine. She is still annoyed that Kila told her that "someone" would reach out to her and nobody has. She calls again. Kila is not there, but she speaks to Kawena. She apologizes and said she will talk to a manager and call back. You guessed it! Nothing yet. Now i'm just curious as to who was supposed to call us back?! Can I get this persons number so I can call them?! If company policy for products that are no longer under warranty is to just give me the information for a technician, why wasn't that information passed on during the initial conversation? We probably would've have just called and had the leg "fixed" for $100 without question. We sat around for weeks like idiots. Everyone we spoke to seemed perfectly pleasant. They were just inefficient or very unapologetically dismissive of our situation. I know they don't have much competition in Hawaii but it is ridiculous to continually tell a customer that you will call them back and not follow up. What have I learned? Use gorilla glue to fix everything. read more

This review is because of Jeremy Young, who turned a bad experience from another furniture store earlier to a really great day. I'm sure he saw us coming, with my mother who uses a walker...he opened the door, greeted us, and asked how he could help. Such simple gestures and one you would expect from sales, but it made all the difference to us who had just experienced the opposite. He was patient, thorough, and attentive to my mother's needs. In the end, she got the recliner she was looking for, customized to her liking. Thanks, Jeremy! read more

This was our 2nd major purchase at this store; both positive. Re our recent purchase of a power Loveseat recliner: Mahalo to sales people Susan & Dana, store mgr Isaac, and the knowledgeable patient delivery men, for a helpful, easy & efficient experience! Each step of the process was supportive, generous & professional. We're so happy with our new comfy "Power of Love" seat! read more

January: The Purchase We bought some new furniture for a new upstairs living room. I always dread furniture sales people, but our guy Hal was awesome. He gave us plenty of space and didn't watch over us like some kind of prey. We ended up with a couch and matching armchair of the "Mary Collection". How fitting Mary seating for Mary! February: The Delivery The delivery dudes were awesome! They arrived early, which I prefer, no waiting around for hours. They surveyed the stairway and like a dance they worked together and got the couch up safely and quickly. Soon after the armchair followed. In about 10 minutes the furniture was set up, they cleaned up and were on their way. March: The Furniture The couch: After a few weeks of enjoying our new space we were sad to notice a defect on the couch. Either our couch got fat or the manufacturer didn't use enough fabric. The white foam/stuffing was peeking out, not unlike a beer belly when the buttons are pulled to the max. The technician came and deemed the couch worthy of exchange. The Armchair: A week later the left arm of the armchair chair became creaky and unstable. It could no longer support left arms, it was alright, I mean all RIGHT. The same technician came again and right-armchair was deemed worthy of exchange. April: The re-delivery/pick up The two guys were like the two stooges. I'll call them Snarky and Gassy. They surveyed the stairway and couldn't come up with an easy approach. Snarky finally let Gassy take the lead. Precariously they began to descend the stairs with the couch. On the last flight with Snarky at the top, Gassy let one rip. They held the position for a moment for Gassy to let another one out and regain control of his plumbing. Thank goodness we were upstairs and not subject to any odors. All Snarky could do was laugh. While bringing up the new couch, Gassy claims to have miss-stepped by creating a non-existent extra step and they both almost lost the couch and themselves. Thank goodness neither were hurt. Before they left we gave Snarky two bottles of water and instructed him to give one to his friend. He replies, "He's not my friend....he's a bozo!" Oh my please tell us how you really feel about your partner! Four months later and I'm sitting on our new couch writing this review. Hopefully these last a long time. I'm not looking forward to another visit from the dynamic duo of Snarky and Gassy. read more

I had such a great experience with Dana and Kelly at Homeworld this week. They are both very professional and helpful. I didn't really have an idea of what we wanted but they were quick to give me information on different beds and mattresses to make my decision easy. I am so happy with the bunk bed and mattresses that we got and I'm so glad we decided to get it at HomeWorld. Dana and Kelly are great and add value to this company! read more

My friends and I had looked at other furniture stores and they had wanted a particular couch. We ended up at this location and right away we were helped by Perry U.(I hope I remembered his name correctly). He walked us around the showroom showing us the things we asked to see and was very patient with us. My friends ended up buying their couches from him. read more

I wish I could say we had the same stellar service regarding our dining set as we got for our stools. Our dining set has still not come in...original ETA was May 2011. We are not even going to get it before Thanksgiving. I wonder if it will be this year at all. Every month it gets delayed another month. We are now considering cutting our losses on the set we really wanted...to get anything now would cost double on something we would compromise on. We have tried to work something out by even accepting the floor model...they refused and only offered less than a 10% discount for a 6 month delay. Even if we decide to wait for the dining set, they have lost our business for all future purchases. read more

We special ordered a leather sectional from here, which we were told would take around three months to make. We were called almost exactly three months after we had ordered it, which was great. We arranged for delivery the following Friday. No window can be given for the delivery until two days before. On Wednesday we were given the delivery window of 2:15 to 4:15. At 1:30 I got a text saying that the delivery truck was 10 minutes away. Kind of annoying. We rushed home to get there by about 2. Delivery guys were fine about waiting but I would rather they just have come when they said they were going to come. There was a scratch on one part of the leather and one whole piece of the sectional was missing. Apparently (we were told later when I called to complain) they didn't realize that one of the parts was damaged so they didn't bring it. Sooo, they offered us the missing piece that is in stock, which is black, ours is a very light gray, to use for the next three months. Sigh. But fine, whatever. Again they schedule delivery only for the day with no window. So basically you have to reserve your entire day until two days before. Today is two days before we are supposed to get the mismatched piece. They're going to deliver between 4:45 and 6:45 Saturday. Can't do it. We have a party to go to that night. I had no idea it was going to be so late. Have to reschedule AGAIN. Oh, also, the scratch that they need to come to inspect, that's going to happen this Saturday, but that window is only given to me one day before, so probably will have to reschedule that one too. This is the most ridiculous scheduling policy I have ever heard of. They made a mistake, TWO mistakes, and I have to bend over backwards to get them to fix it after I spent several thousands of dollars. I will never go back here again and I will definitely warn all my yuppy friends about the inconvenience of the deliveries. read more

I've bought 2 armchairs and one sofa from homeworld and they are all incredibly crappy. The stuffing is horrible and compacted to 1/2 it's former thickness within 3 months. OVERPRICED Cheap Chinese furniture! Don't do it , you'll regret it. read more

I'm very disappointed with home world, purchased a bedroom set in 2008 and by 2010 all the drawer slides from almost all the drawers in our 2 dressers are braking down. The plastic slides used on these models are simply terrible and the bearings from each of the slides simply come out of the slides making the drawers unusable. I contacted the customer support staff at home world and I've been waiting for 2 weeks for them to tell me if the parts (slides) are available. They have not even gotten me a price for these slide... One day they tell me that they will have the information in a day and next day they tell me that they will get back to me in 4 business days, they even told me to take pictures of the slides and measurements. The furniture (wood) quality is acceptable but the moving parts in the drawers are just simply terrible. Based on my experience I will never buy anything at Home World in Honolulu again. read more

While visiting the island, we stopped in to visit the local furniture scene(professional curiosity). Al was very helpful and knowledgeable and provided us with a fabulous restaurant recommendation. Thanks Al, for making our visit even more spectacular. The food was amazing and your recommendation was very much appreciated. Please buy furniture from Al...anyone who knows food like this has the best design and customer service skills. read more

Furniture is nice, and a lot of selection. BUT from the moment we walked in we were stalked. I couldn't get a minute to myself to talk to my husband without being hovered over. We felt so smothered, and it made an experience that is supposed to be fun and exciting very annoying. At the end the saleswoman said "just so you know we work off of commision" yeah obviously The whole experience made me not want to purchase anything from here. Way too pushy. read more

Walked in there and thought I lucked out with a sectional that the sales person said was a special order that was never delivered and just put on the showroom floor the day before. When it was delivered to our home, it was damaged beyond belief of what a one day old couch should look like. See pics... read more

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Watch out for Bruce. He's useless. Won't return phone calls and will lie about when your items will be available. He will also give you a ton of attitude. Since he doesn't call me, I then had to call and see if my item had arrived and it had been ready for a week. I asked Bruce when he was going to call me and he said "tomorrow". I asked to finally deal with someone else other than Bruce and found Ethyl who is extremely helpful and sincere, I wish I worked with her from the beginning. Just avoid Bruce to save yourself the frustration The one star is just for Bruce. Not the store or any other employees read more

UPDATE-July 24, 2013 (rank 4 stars) Since my previous review below, HW has bent over backwards to fix & accommodate our concernsl While they do have process issues they accepted responsibility and were extremely courteous to take prompt corrective action. 7/23/2013 (rank 1 star) DEFECTIVE NEW sofa's have been delivered TWICE SO FAR! Attempts to get it swapped for a new unbroken one are still ongoing a month later. we even inspected two sofa's at their warehouse on two separate occasions & selected one each time that was unbroken, which was then scheduled for delivery. HW failed to call to advise of the second delivery time so we called them & they said a store placed a hold on the delivery. Now we have to wait for HW store to call back! However we were never informed the delivery was placed on a hold, if we had not called them to follow up on their failure to advise us. Absolutely disorganized process with defective furniture delivered twice. Our own warehouse inspections & time spent at their warehouse & waiting for two deliveries...then trying to inspect & select a new unbroken sofa was for nothing because they delivered the wrong broken anyway. Now we are attempting to get the broken sofa swapped for an unbroken new one we inspected last week. This would be SOFA #3! Are they selling the other broken sofa's to other customers? Are they delivering broken new furniture to unsuspecting consumers hoping the flaws are not noticed after 5 days? They do not even deserve 1 star! Their prices are too high for the SUB PAR LACK OF QUALITY. They have a monopoly on furniture in Hawaii..being that they own the 3 largest furniture stores...Ashley furniture, Home World & CS Wo. Auwe! read more

So after my last two star review this business did what any other proper business would do and they reached out to contact me regarding my last visit. I provided them with my contact information and was given a promise of someone from management would call. No call ever came. It's apparent that customer service isn't their strong suit and they survive not by the products or service they provide but rather by being one of the few choices on island for furniture asides from the Walmart variety. read more