I felt like I was shopping in a whole new world! The staff is so friendly and helpful. There was…read morecommon sense in the air. Amazing customer service. I had 3 different purchases. I dreaded being bounced around before i entered the store. An on-line order to pick up. A store hold which started with a call to the store a few days earlier. Finally, grabbed some ingredients from the market section. It was a seamless effort. Is outstanding customer service on the rise? I was so pleased with the service I received by phone and in the store.

COST PLUS WORLD MARKET at Serramonte is my go-to for celebration seasonal, holiday, special…read moreoccasion or birthday items from adults to kids. Furniture, house, kitchen and table ware, great selection and pricing for coffees and teas, seasonal decorations, gift wrapping, ribbons, and greeting cards, and more. They have a very small selection of seasonal wear like dresses, scarves, gloves and hats. I usually pick up a few of their scarves every season. Their big secret is their curated wine selection, a showcase of wines popular with those who know. CPWM has a huge wine sale once or twice a year. Regulars will watch for the sale and cart out cases of their favorites. My biggest shopping forays to CPWM are for birthdays, Easter, Thanksgiving, and Christmas / NYE. I always find fun, cute, eclectic, items for stocking stuffers or treat bags here. Give Cost Plus World Market for a different and enjoyable shopping experience!

We had an outstanding experience at Bassett, thanks to our salesman, Rick Weingart. From the moment…read morewe walked through the door, Rick gave us his full attention and stayed with us throughout the entire shopping experience. He was knowledgeable, patient, and genuinely interested in helping us find the perfect furniture for our home. Rick took the time to understand our needs and helped us select an additional piece to complete our room. He also made sure we received every discount available, which we really appreciated. The Bassett furniture exceeded our expectations. It is exceptionally well-built, incredibly comfortable, and aesthetically beautiful. If you're shopping for furniture, I highly recommend Bassett--and be sure to ask for Rick Weingart. His outstanding customer service, expertise, and attention to detail made what could have been an overwhelming process enjoyable and stress-free. We couldn't be happier with our purchase! Fondly, the Uter Family

I had been searching for a new couch and chair for my living room for almost two months, visiting…read moremany different furniture stores. Even though I've lived in Daly City for 18 years, I had never been to Bassett -- and now I'm wondering why! One day I walked in and met Charlotte Jaques, and that was truly my lucky day. Because of Charlotte, I found my new couch, my new chair, a beautiful piece of art, and even an étagère. She is a highly professional Certified Design Consultant, and she made the entire process so easy. Charlotte gave me excellent, detailed advice on colors, style, and how to design my living room. She also offered a generous discount, which I appreciated very much. After I placed my order, she kept me updated on delivery, and even called afterward to make sure I was happy with everything. I had an amazing experience with Charlotte -- she is talented, attentive, and truly cares about her customers. Thank you, Bassett, and thank you, Charlotte, for transforming my living room and making the whole process enjoyable!

I dropped in to the store to see what it was about. They explained it was a pick up location. So…read moreI ordered on line (with help from the staff) and was able to pick the goods up in a couple of days. Since I live in San Francisco, this saved me a trip to Emeryville or East Palo Alto, either of which would have taken about an hour one way, and a bridge toll from Emeryville, or the shipping charges from Ikea. The staff was almost tripping over each other to help me. They were so very, very nice. I am a senior and it was so appreciated.

I came here to pickup an online order, and this was my first time visiting a miniature IKEA: they…read morehad four demo kitchens and very little stock of anything else. I would highly recommend coming here to pick up online orders if this location is convenient for you. If you are coming to walk the showroom, this is a bad location to visit. I was particularly impressed that the employee walked my cart all the way to my car for me!!

Great service and customized paint, helpful advice from the owner. He took time to look at my paint…read morechip and match the color as close as possible.

Stopped by to a can of paint color matched. Fine. Dropped the can and need a quart more. Needed…read morefor Thanksgiving. Drive to a convenient BM near the house. Can didn't have formula. Called. Wouldn't give to me formula. F*+@! Odd way for customer retention. Go to a Creative Paints. Happily put code on can. Great service. HofC bone head move ... piss off a customer. Stupid.

Friendly customer service and some of the best prices in the Bay Area for good quality, basic…read morefurniture for home, dorm, or apartment

Came here looking for a sectional. The workers were all extremely friendly and asked us if we…read moreneeded any help. We decided on our couch and we managed to get a great price on it. The whole process was quick and painless. Great family owned business and happy to support them. Thanks!

Time for a new bedroom set, is what my son said. Why not see what Labor Day Sales are going on…read more Walking in, it didn't look too busy, then as we walked in towards the beds, a lot of people in the store and all sales people busy. As he looked at the different options, he chose a nice set. We were assisted by William. He explained the different styles and options. Also let us know the value spent gives you added discounts. All purchases include their "White Glove" service, delivery, set up and waste disposal. William provide clarity on their insurance option and its benefits. Overall, my son decided on a very nice bed, 2 night stands and a dresser. This 4 piece came out to a nice deal. Delivery is in 2 days and the entire process was effortless. Wiilliam was great, informative and answered all our questions. I will definitely return for my next furniture purchase. The 4 stars reflect the sale process. We need to see how delivery goes to truly rate the entire purchase experience.

UPDATE!!!! Worst Customer Service Ever!…read moreBad practices, lack of communication with poor accountability. I designed my media room centered around the size, color and style of the loveseat. The other items I purchased all went very well together. I made this purchase in August 2025. The Maimz Loveseat with matching Ottoman, 4 Barstools, a Dropleaf Round Breakfast Table with matching 4 Chairs and assorted furniture including a bed, frame and swivel leather chair. Delivered February 21st 2026 They didn't let me know the loveseat would NOT be delivered. They canceled the order. No one knew what happened. It took over a week of me calling them. Finally someone at Corprate said they issued a refund in January, but failed to let me know through a call, text or email. There wasn't any paperwork confirming a refund transaction until March 3rd. Finally received an Email after over 8 phone calls to customer service, the store and the Philippines that the couch was discontinued. So I have an ottoman with no matching couch! Where did the refund money go? No paperwork, transaction number or notification. When asked where they sent it, they didn't know which bank account? Unacceptable follow up with nothing good in email, no detailed information at all. The worst customer service I have ever received . Sold me an an ottoman with no matching couch. That they finnaly issued a pickup for return, but never mentioned my refund! Poor excuse that it was discontinued, I had first dibs on the display couch. This was mine! Where did it go? I'm returning everything I purchased for this room from Ashley. But they are refusing to take back the barstools and Breakfast set. They left me high and dry like an empty airplane with passengers left in the terminal. The customer service is completely unacceptable. If i get one more AI Chat bot from Jenny, I'm going to scream. ---- Review I wrote when purchased: Miss Vivian is the BEST at this Colma location. She got me deals upon deals. I'll never forget the time she spent with me making my purchases, and all of the assisting staff and management. Each and every person and item is Top Notch! I can't wait to get these home just in time for the upcoming holidays. This location has good parking. Clean well displayed store. I found many items of interest. Will definitely shop at this location again in near future.

Was looking for sandals for my mother. Yes. Super comfortable and roomy sandals. I heard that there…read morewas a store closer to us, Serramonte instead of stones town, so we went. Loved all their different cute items which I know my niece would love but I think the stones town is a little bit bigger. And no sandals though at this location.

The family passed by on a weekend's birthday celebration. There's a lot of items in store...some…read morethat you may really need, and some that you may pick up just because of the "cute" factor. They have candy, toys, and makeup...to name a few. I saw a few kids hugging some plushies so I guess they're going home with them. The store is nice and clean, well-lit so you can see all the items they have for sale. And they price is affordable, much the same as a named competition selling the same items. My family can spend hours here as they've always done before. Today will be no different... The staff are well versed with the millions of items they have in store. And they are ready to help out, as long as they are not attending the others that are shopping in store. You should come and try out this place when you are in the area. Highly recommended!

Thank you to Larnie at the checkout stand. She was the only cashier last night and keep greeting us…read moreand telling us thanks for your patience. I only gave a 4 starts due to the wait. Please have more people on check lanes. I can't go to self check out due to having more than 10 items

I would give 0 star but there is no option. The mall security working with target staff is so bad,…read morehow he is going to say you can't line until 6am and let other people like up at 5am and people were pushing and he not going to say anything or do anything

Sincere and Bao were recommended to us by our designer for new kitchen cabinets and I now know why!…read moreNobody provides his level of support and speed. He sent us layout options and revisions extremely quickly, turning on a dime to match the indecision of our first time experience. His solutions are both pragmatic and elegant which is very evident in their showroom. And, even though he moves quickly he never made us feel rushed as we explored many color and style options. We cannot thank Bao and Sincere enough for all their help and cannot wait till our next project!

Thank you Maggie for helping us design our beautiful kitchen! I love it! The quality of our…read morecabinets and the color and style are exactly what I envisioned! Highly recommend you and Sincere when considering a home renovation.

We were mildly surprised to find this local establishment that sold quality furniture. We didn't…read morehave high expectations except for the Yelp reviews which were very positive. And in our case, it was well-deserved. Eun Soon greeted us and after letting her know what we were looking for, showed us some really interesting items. She showed us a sleeper from Finland which met all our needs. It was a Luonto Nico King sleeper. It would take a few weeks to get in. Semi, the other half of the store staff, was our contact after this point and she really delivered. After the sleeper was delivered, we noticed there was a 3cm gash in the corner of one of the arms. It matched a gash in the bubble wrap so probably happened in transit. Anyway, the manufacturer was not the most responsive in getting this addressed although they filed a claim with the freight company. After the Christmas holidays, we contacted the manufacturer again who then told us they could not give us information directly and we would have to work with Furniture Innovation. Bummer since it's been weeks since they were notified. We then got in touch with Semi, who promptly put in an order for the arm, which could be replaced instead of swapping the entire sleeper. The replacement part did not match the original so a new part had to be ordered. Instead of us waiting another few weeks for the replacement, FI removed an arm from one of the same sleepers they had in the store and had the repair team come back on the same day and swap out the arm. They knew we already waited weeks for a resolution and worked out something out so we didn't have to wait even longer. We very much appreciated the extra effort on their part to make sure we were taken care of. Also, much kudos to the delivery/repair team who also went above first noticing the part was not an exact match, then came back the same day to do the repair. We would definitely go back to Furniture Innovation for future purchases, which we're already thinking about. Great people to work with.

High-end quality furniture. Great selection of leather couches, with many from Italy and other…read moreEuropean countries. Long lead times. Lots of customization choices and pricing to reflect. Knowledgeable sales staff