This is the BEST TV Repair experience I have ever had ! My 77 inch Roku 4k went Black Screen 4 days before Xmas which was a BIG deal as Xmas was at my house because I had the BIG TV for football and Madden playing . I went through the roladex of local TV repairman and Electronics Doctor was closest to my home . I called and the man who answered was very knowledgable about my problem and professional . He asked me to text my model number to him and within 20 minutes responded back with a general idea of the issue and got some basic info and handed me over to the scheduling/intake dept. The woman from Intake called me within and hour, also very knowledgable and very professional and very honest and transparent about pricing and the overall repair process . She quoted max of $500. Parts and labor with the initial assessment cost of $75 which was standing and would be charged either way , but would be applied to cost of parts and labor should I procedd. Very Fair! Especially for a TV I paid $4000 for. She also made it clear the process could take a week or more depending on which part was faulty and if needed to be ordered. I told her no problem with this . The next step was being passed to the service technician in my area . Within 30 minutes of getting off of phone with Intake I received a call from Chris , also
VERY professional and VERY knowledgable. Chris was very accommodating in scheduling around my crazy work schedule and actually came out at 8 pm the SAME night ! He arrived on time, called me when en route and showed up properly prepared with all of the tools he needed to do an assessment . He walked me through every problem my TV could possibly have and explained in Lehmans terms the repair process and cost . He was even able to put my TV up on tables he had brought in , laying out blankets and being careful was able to open up the back right in my living room and within 15 minutes figured out my problem and again explained thoroughly the problem and reviewed pricing . I paid with a credit card on his device without issue just the $75 to be applied toward the total . My TV had to go to the shop and I did not expect to see it again for another week or so I was overjoyed when I got a call from Chris 2 days before Xmas that my TV had been repaired and was ready for redelivery . The part was already in the warehouse and they put a rush on my order so my kids would have it for Xmas Football . Chris again was very accommodating and dropped off the TV at 9pm the night before Xmas Eve as their office would be closed the next 2 days. He again arrived on time and called first. After he set up my TV including reloading all of my ROKu he went through it with me and we tested together for no further issues . Things looked great and he also was very thorough in explaining the 30 day Warranty on the parts and service . My total bill was $490 and to date my TV has had zero further issues . This was an excellent experience. Great communication, prompt , knowledgable, affordable and most of all hassle free . I would use Electronics Doctor again and recommend them to anyone who needs an electronics repair. Thank you again Chris and Staff !! read more
