After reading rave reviews of a certain type of dog shampoo, I ordered a bottle online for store…read morepickup. My order was placed at about 1:14 pm on Tues. Jan. 13, and I received a confirmation "We have received your order" showing 1:16 p.m. I saw nothing indicating a window of time for order processing, just the note "You'll receive an email when your order is ready to pick up." After waiting 1-1/2 hours and hearing nothing, I called the store at 2:45 p.m. and asked what the holdup was. The person who answered told me that they allow a two-hour window for processing online orders. She looked at the records and told me she saw the order, would fill it, and email me when it was ready. After waiting nearly 30 more minutes with no email notification, I drove to the store. The nice young lady at the front counter found the order and handed it to me. When I asked her if it was standard practice to take that long to fill an online order for a single item, she said it was not and she couldn't explain it. After I left the store and checked my email again, I found an email telling me the order was ready. Although it indicated a sent time of 2:51 p.m., it did not show up in my in box until after 3:00 p.m., about the time I got to the store. When I got to the store, there was only one other car there, and that customer left the store just as I arrived. I say that to indicate that they were certainly not busy. So I am at a loss to explain why it would take nearly two hours to fill an order for a single bottle of shampoo -- and that happened only after I called.

My dog loves coming here for some retail therapy. He never buys anything, but he thoroughly enjoys…read morewalking the aisles and taking in the various scents of bagged kibble, baked treats, and adoptable small animals such as cats, birds, gerbils, etc. At the very back of the store is a grooming facility. We have been here twice because they always have availability, and sometimes you can get an appointment on the same day of service! Perhaps there is a reason no one is going here, but when your dog stinks, your high expectations will fly out the window just to restore order to your senses. I recommend booking the first appointment of the day. If you wait until later, you will see your dog travel through a room full of hair clippings. It's quite disgusting. They really should spend some time cleaning up between clients, putting a screen up so customers don't see the mess, and have a tidy path for dogs who have completed their service to be able to travel to the desk without collecting the fur on the floor around them. Yuck! I have a large dog that sheds quite a bit. Usually I do a de-shed or furminator type service at the groomer twice a year at a different groomer and that generally cuts down on the puffs around my house. Unfortunately, the Petco service doesn't seem to be effective at all. I brought my dog home yesterday and puffs of fur were still plucking off of him when I pet him. Had they actually done the service correctly, this would not be happening. I brushed him and was able to pull enough hair off of him to create another "dog". He was also supposed to get trimmed, but he still had grinch feet that I will have to tidy up myself. My appointment was at 9:00 am, and they called to let me know he was ready for pickup at 10:40 am. It only took an hour and a half to wash, dry, brush, and trim him? This is a dog with a double coat of long hair. I don't think so! It seems to me they are skimping on services and it shows in the results. Two other things that I would like for Petco to improve are the payment and tipping process. When booking the appointment online, I'm asked to input my credit card information. However, when picking up my dog, I'm given an invoice and told to go to the front counter of the retail store to pay. I have take out my credit card and swipe it, which begs the question, "Why did I have to input my credit card when booking the appointment online?" I'm asked if I want to pay a tip. Mind you, I haven't seen my dog yet. I have no idea how he looks or if the groomer has done a decent job. Tips used to be given for exceptional service, but now they seem to be expected whether services were delivered or not. My dog seemed happy when he was returned to me. Also, he didn't seem too traumatized when we arrived for the appointment even though he had been bathed here before. That leads me to believe that the staff are kind and gentle with him. Will I come back? Probably. However, I may not get the furminator or haircut because why pay for services when they aren't being delivered as promised? The first groomer I had did a much better job. Perhaps the real trick is to book a specific groomer that will provide the level of service for which I paid.

I have been to this store two times and I well keep coming back. They always have what I need when…read moreI need it for my Cat. One of the other stores was out and I called this one and they had the cat litter i needed. So I asked if they could hold it up frount for me till i could get there they did. I was so happy they did. There store has always been clean and every one has always been friendly and helpful. I my go to store from now on for my cat's stuff.

This store is one of the most helpful places I've been to. Their clerks are overall very friendly…read more Rarely do you have a long wait in line. Plenty of help as a rule here. I also just tried local delivery for the first time as they had the huge 28lb bags of Worlds Best Cat litter on sale, and instead of trying to lug those home myself, I thought why not have them delivered? I ordered them at 319pm which is after the 1pm cutoff for same day delivery. I wasn't in a rush so next day totally fine. Bags were at my door 35 minutes later at 403pm. Wow!! Granted I live 1 mile from the store, but still! That's amazing service! I wouldn't expect that every time, could have had a lull in business or extra help then etc, so that shouldn't be what one would expect every time in the future, but this is the kind of service I'm referring to. Never had a problem with this store, been going for over 10 years and realized I have never written a review for them. Overdue! You can also do curb pick up or order ahead and pick up in the store, but most of the time I'm in the store shopping. Never overly crowded, and as I stated earlier usually always plenty of help. Even when backed up I don't think I've ever waited more than a minute or so. I prefer this smaller chain over the bigger box stores. Their rewards program just got easier last month and the discounts are legit. If you have a lot of pets especially, this is the place to go!

I arrived at Pet Supermarket right at 7:57 not realizing they were closing early due to COVID-19…read more Their hours via Google still reflect 9AM to 9PM, the young girl working the closing shift was taking what seemed like a personal call on her cellphone. She proceeded to look me dead in the eye and lock the doors. I couldn't believe it, we are in the middle of a pandemic with a failing economy. You would think they would be welcoming customers, especially after being without a job during the month long closures. The parking lot is deserted as always, this location was never very popular and on its way to closing it's doors already. Maybe it's time to reevaluate your staff before you are forced to close your doors forever. P.S. I would have been in and out with-in 5 minutes.

So they got a shipment of fish with ich. unfortunately new associate was inexperienced and dumped…read morethe fish with water in tanks. I had purchased a pearl gourami from there. So i didnt catch that it had caught ich. Wiped out some of the weaker small fish and 3 gourami in my tank. I called the location and advise them thet there is ich in their tanks. Managers were aware and they had treated all fish tanks. They also told me they are making sure that all new fish are treated on arrival. Diana told me that they will make things right for me wednesday. I am impressed they owned up to a mistake that was not solely theirs.

We recently purchased a baby bearded dragon at another pet store and within a few days he got sick…read more Luckily I was able to Google his symptoms and remedy his illness rather easily in just one night. In my googling I found the Serpentarium. We went the next day to ask for advice about care for our new guy. Austin was phenomenal! Not only did he happily answer our ten thousand questions but he also performed a free wellness exam! I highly recommend this place for any reptile parent! Especially new reptile parents like us!

I highly recommend The Serpentarium- Dallas Went to the…read morelone star reptile show and didn't find the monitors I was looking for. Someone on a reptile page mentioned them so we made the drive and they had the perfect Quince monitor for us! Kailey was super nice and helpful, happy to get a healthy animal and support a local pet store

Perfect setup to take my dog in for a DIY bath. The facility was extremely clean and the two staff…read moremembers present were very nice and helpful. Spawz was a MUCH better option than trying to wash my 65 lb. pup in a bathtub or in the backyard with a garden hose. My back is thankful!

Absolutely great customer service!!!! My dogs love it. I need to get them over there to get nails…read morecut

I stopped by today to bathe a rescue we pulled from the city shelter and this place was amazing! It…read morewas my first time to utilize the self wash facilities and the staff was so helpful. The resident puppers stopped by to supervise and the experience could not have been better. WOOF provides everything you need and more to get your pup cleaned up and smelling fresh (wash/conditioner, rags, face cloth and apron so you don't get soaked). I am so glad we found this gem and will definitely be back!

Woof is a little off the beaten path for me, but I made the track out to them because an old…read morebusiness acquaintance recommended them. The store is nice, boutique kind of nice. It is spacious and inviting and the staff is really friendly and helpful. I was helped by Steve, who gave me a tour of the store and was super nice and helpful. They even have a do it yourself dog wash! I was impressed to see the quality level of foods that they carry for both dogs and cats, though the selection for cats was pretty slim, which I found a little disappointing. This place is geared for dogs and since I have a few of those, I was satisfied!

Staff is great friendly and knowledgeable...Always have a variety of options for cats. The store is…read morekept stocked and clean.

Wonderful selection of unique food and treats, coupled with terrific customer service. I'll gladly…read moremake the long drive to patronize this store.

My Maltese, Ayla B, has been attending Pet training with Kayli at PetSmart and the results are…read moreamazing! She graduated from beginner and intermediate levels and now is able to sit, lay, stay, heal, switch, focus and come. I'm sure I left something out but bottom line. I'm so proud of her and it's all because of Kayli's training. We're excited about the starting the Advance class and then moving forward to Therapy Training...Thank you Kayli ... you're the best!

They are convenient , great selection , pet friendly & staff is helpful …read more I would definitely recommend

We went to Earthwise for years! Then service started to decline. I left and went to another…read moregroomer. They did all the same services, and the dogs look great!! my new grooming's invoice for both dogs was $120.00 cheaper than Earthwise. WOW!! Thanks for giving me an opportunity to find a new vendor!!

The owner was there and helped me with recommendations for my puppy along with the floor manager…read moreand I learned what foods, toys, and other things would be good for him. He loves his teething chicken stick with no hide.

14+ year old dog. Been taking her to get a haircut 2-4 times yearly. I usually go to the Richardson…read morelocation but they've been booked full. Decided to bring her to the east Plano location this year. Last visit was great, but this last visit was the worst experience ever. Overcharged. $79 for 14 years and signed check in paperwork with that price. Charged $99 at pickup. Groomer was rude, i complained but there's no point in arguing with an idiot. Paid and picked up my dog. Dog was still wet. Not damp, wet. Super uneven cut, and I found this wonderful surprise when I got home. (See picture) I get that it's the holidays and it's busy, but these dogs are our babies and we're trusting you to care for them. Also heard a lot of anxious dogs barking in the back and witnessed another groomer very roughly drag a dog in from the bathing area by the collar and basically throw him up on the grooming table (probably a 60lb dog)

Slow in-store/ curbside pick ups. Rude employees. This is the worst Petsmart location I've been to.read more