Over the past two years, My mom and I have purchased over 10K of holiday decorations from Holiday Warehouse. They have unique Christmas decor, but it can be very pricey.
However, my mom and I love Christmas, so we usually splurge on decorations.
Throughout these last two years, I have seen so many unhappy customers in arguments with employees and managers. Instead of the store talking kindly, they we very belittling and rude, and made no attempt for a solution. These arguments were always in front of other customers, which seemed very inappropriate.
I tried to look past it, but I should of known better, especially when it happened to me today.
I walk in wearing a mask. The first tree I see , another lady and I ask abt the lights on it. I couldn't understand the manager because of the mask, so I pulled mine down to talk back, (note I'm 6 feet away from anyone.)
She immediately tries to embarrass me saying you need to pull up your mask. I explained I couldn't understand her, so she probably couldn't understand me. I was unnerved, but let it go.
While I was on the other side of the store, the mask fell below my nose while I was browsing, no one was anywhere near me and my hands were full. However the same manager made it a point to seek me out and proceed to talk to me like a child, saying I need to put it back over my nose because I could harm everyone in the store . After that, I was done. Wondering this whole time if she would have reacted the same way if I wasn't wearing a Trump shirt or does she thrive on power or act that way because of her great virtue.
I am not the type of person that thinks I should receive special treatment because I have shopped there before, but I am the type of person that believes in a stores who appreciates their customers instead of talking to them like they are dogs. There is no place for a business that believes it is okay to, bully, belittle, and flat out disrespect people. I have no doubt there will continue to be a decline of customers. I believe in supporting small business and despite their prices being considerably more expensive then other stores (and Amazon) I wanted to continue to support local. This is one place I have crossed off my family's list of places we will support. There are plenty of other stores with better prices and customer service for Christmas decorations. read more