Hiro does NOT care !!!!!!!!!!
"Downtown J.'s" posting hit the nail on the head, management AND owner does not care NOR respect customers.
My friends and I have loved Hiro since it opened. Often, going multiple times in the same week (both locations). We like the food and the wait staff is utterly delightful. (The waiters, knowing we order the same thing time and again, often had our wine ready as we sat down.)
It all ended the other evening.... We finished dinner and while enjoying the bottle of wine and talking a bit with people at the table behind us (only 4 other tables of diners in the entire restaurant, near closing time) our waiter came to check on us and we insisted he take chair, taste our wine and taste of our 'leftover' food. Many of the wait staff often sat briefly and shared photos/ conversation with us... one of the reasons we enjoyed Hiro.
This night our waiter left us a few times to finish the needs of his other table(s) and would come back and join us. During his last trip back to our table everything changed and it was clear he had been reprimanded for joining us.
We requested John, the manager to come to our table. We wanted to make it clear that WE were persistent in the waiter's actions and WE needed to take the responsibility of his joining us. John said that did not matter, it was against their policy, I concurred, I understand such policy but ..... we really were persistent so "go easy" on the waiter.
The tables turned there, John told us "the customer is NOT ALWAYS RIGHT" and accused us "of raising trouble, throwing silverware, making wait staff cry and we better not come back" (we are all professionals in our 50's through 70's.... hardly our type of behavior).
We also talked to Milt, the owner and he was even MORE nasty telling us what ever John says goes.
In all the years of patronizing Hiro (and Imperial Palace), we have known Norma, the owners' wife and have been greeted with nothing but graciousness (Norma would even have non-menu items prepared for us). I suggested Norma's graciousness and Milt screamed "she retire, leave her out of this, leave get out and don't come back".
Well, "Downtown J.", you received your apology from John but NOTHING has changed........... I guarantee my 5 friends ARE telling their 5 friends etc. And certainly, the many people I have recommended Hiro to over the years will hear about the condescending, arrogant and unprofessional behavior of John and Milt. read more