I was a long time customer of pit stop, and was surprised when it changed last time I was in…read more It does seem cleaner and I don't have to touch the oil soaked clipboard which is great. The service is good, staff is friendly and seem competent and they are efficient. I had one of the employees come explain something they saw while doing my oil change,and I really liked that they took the time to do that. It does seem a little on the pricier side for synthetic vs pit stop was, but it's convenient and not excessively expensive. They offer a drink while you wait, which is nice too. I don't love the upsells. I'm sure it's part of what they are told to do. But from additives to additional services, they upsell a lot. They also don't hard sell, and if you say no there is no pressure. Overall, I've been happy with the service here and will continue to return for future oil changes,

It looks like I'm the first to review what used to be Pit Stop USA, at 1995 West 11th in Eugene,…read morebut was sold a while back. That is sad. Heres another oil change business with 4 (four) turn-over employees dedicated to my car who pretend they are in some type of pseudo boot camp yelling all sorts of technical stuff to their "Sargent" about my car. My receipt shows I had a Service Coordinator, a Service Writer, the guy who types stuff on a tablet, a Lube Technician, probably the guy in the pit, and a manager...probably the "Sargent." I'm not sure what the Service Coordinator did, but honestly I really don't care. Does this comedy impress customers in 2025? Sure...30 years ago it was a thing, but today? The lowest standard charge for an oil change is 54.99. If you want synthetic it's well over $100. How about that "waste disposal fee" of $4.50 without telling the customer in advance, that the real charge will be $54.99 plus $4.50? Maybe next time they will give me the option of filling the dirty oil in a jar so I can take it home and of course, properly dispose of it right? In my case, I told the person I was quoted 54.99 and nothing was mentioned about any "waste disposal fee." In a heartbeat, the guy removed the charge. See how this business operates? Like bacon bits, butter and sour cream on a potato, up-sell the customer at every opportunity. The only thing missing at Oilstop is a employee tip jar. This one will also up-sell you for additives to the engine. Heres another one I have never heard of. They check the interior car cabin filter. It took several minutes for the guy crawl under the glove box and remove it. Mine was filthy but for $40? Forget it. I'll buy one at an auto parts store for $15, watch Youtube (its easy) and install it myself. I'm not sure why I should have any desire for them to bring me samples of all the car fluids for me to inspect unless they notice something is wrong. I don't even know what colors they should be if everything is good. This maneuver is not impressing me. Surprisingly , they did not check any exterior lights, brake lights, turn signal lights etc. It's ok. I'll have my real mechanic check them next time. A real mechanic. Find one you can trust even for these mundane and routine occasional car checks. Trustworthy mechanics are scarce but still out there. You might have to wait a bit longer, but based on what I experienced today, the wait is justified. The car wash at this location is still broken down, but they give you a card for a free one at Happys. Let me save the managers reply here as I'm sure he is super busy coordinating all those new recruits running around and shouting things about my car. Yes, I realize I can decline all the up-sells you offer. I came for a simple basic oil change and nothing else. Sleaze tactics such as a "waste disposal" fee without a small disclaimer in your rates means I won't come back.

Rodents had chewed through the wiring to my HVAC unit and, in the process, shorted it out…read more Apparently some of the wiring they needed to splice together to repair the rodent damage was in a very hard to reach spot - so far up that they almost had to pull the dash to get it rewired. But their mechanics worked hard to get it done without having to pull the dash, saving me hundreds of dollars. When I turned the new unit on it sounded like a single engine prop plane was under the hood. Mike showed me the problem, which was all the paper the mice had stuffed into the blower unit. In the interim between when the HVAC unit blew and when I took it in to Prairie Road, mice had nested in the blower unit. Mike tried to get out as much as he could and told me to go vacuum as much as possible, but that didn't help. He had his guys pull the blower unit out to inspect it, found a huge paper towel stash, cleaned it out, put it back together and, voila, the noise was gone! And they didn't charge me for that work, even though it was a separate issue from the HVAC unit. They just helped me out. which I really appreciated. Mike and Gina are both very helpful and I feel like they really had my back. I will definitely make them my regular shop.

I have a Dodge Durango SRT so I've always have taken every vehicle I've ever owned to the…read moremanufacturer dealership. Lithia Dodge out n out lied to me for over 2 years on a part. It wasn't covered by warranty but containued to tell the the part wason back order. Totally lied to me vs telling me it wasn't covered???? What's up with that. So decided to try a locally Owned business When I walked in I was greeted by Gina, NO WAITING just a great greeting n knew I found a great place to have the "BEAST" Serviced and takin care of. Had oil change n tire rotation and a inspection of the vehicle. Seems like a honest facility. Called when it was done vs me calling. These people did a great job and was finshed when promised and Gina called me!!!!

Had a great experience today getting my oil changed. The team members of the staff were super kind…read moreand professional and the assistant manager Brandon was a delight.

Justin, Shane, and Adam took care of me super well, educated me on several topics, and didn't sell…read moreme anything I didn't need. It's hard to find a shop that has personable staff who are also quick and reliable, and this location has it all. I only go here for my oil changes now, and don't even consider other spots. If you're looking for a shop where you know you'll be taken care of, not taken advantage of, this is the spot. I was more than happy with the price I paid for the service quality.

I've been a long-time customer here (since the late 90's). There's a reason for that. Randall's has…read morealways focused on listening, finding the problem, and offering solutions. Sometimes there is more than one way to fix a problem, and other times certain issues can wait to be handled later. This is why we keep returning--I trust their advice. Their work is always top-notch, and they honor it. My recent visit was for a basic oil change and a look-over for an upcoming trip. They found a few issues that could have been bad for me. We discussed, and they completed the work without me having to bring my SUV back. I'm at 228k on this rig and going strong, courtesy of current and former staff. Thank you Lyle and Lelan!

Randall's Automotive has been my go to for the last few years. Kind folks who are patient and…read morethorough in their explanations of what needs to be done. They also run regular specials and have a driver to drop you off and pick you up from anywhere in the city while your car is being worked on :)

Always great customer service ! Elain and the boys took great care of me . Got an oil change and…read moretires filled and a car wash!

Excellent service. Landon was great at fixing my problem. Go there for all my oil changes.read more

Amazing experience! Super friendly, super efficient staff got me in and out in less than 90 minutes…read morewith no appointment and at a very reasonable rate. I won't go anywhere else in the future.

Another excellent experience at Joe's Garage. These are my go to guys for auto repair. The large,…read moreexperienced crew did a great job replacing a remote wiring part, or chew toy for my local rodents .... Everything was done on time. Problem was quickly diagnosed, and part promptly ordered. They were ready for me at the time of my part replacement appointment. I was in and out in 30 minutes. The repair cost was very reasonable for the work involved. A great value all in all. My family uses Joe's Garage for their auto maintenance needs. You should too! I* highly recommend Joe's Garage for your alto mechanic needs. *Resident of Eugene for 60 years

The workers were fantastic. They made sure to explain what they were doing, were polite, helpful,…read moreand cheerful. I was in and out in less than 20 minutes.

My car was due for an oil change and I had a coupon for this Valvoline store. There was no wait…read moretoday and I was able to pull right into one of their bays to have my oil change done. All the service staff were professional and friendly. Since it was my first time at a Valvoline store, they explained step-by-step, everything that they check on your vehicle, which is included in the oil change price Per service people came up with a couple of minor items that needed to be repaired or replaced on my vehicle and informed me what they were and did not pressure me into purchasing extra services. I appreciated that. I will definitely be a return customer the next time I need an oil change. Thank you service staff.

Communicative quickly and efficiently despite my challenges with AAA before I got there. They…read moreunderstood my situation better than both AAA responders and fulfilled the suggested service. I paid nearly exactly what they quoted me.

This place is amazing. I needed my sprinter worked on in a pinch while on the road and he made…read moreevery effort to get me back on the road ASAP. Service was super friendly and his demeanor and previous experience working with Mercedes gave me confidence right away. There's also a great coffee shop nearby to sit at if you need to wait.