1. Herman Miller

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Berkeley, CA

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Herman Miller

3.0 (2 reviews)
Open • 10:00 am - 6:00 pm

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CB2

CB2

3.5(136 reviews)
0.1 mi•Fourth Street, West Berkeley
•$$

Labor Day weekend shopping for a new dining table - what an amazing experience at CB2!…read more Paired up with Kato - one of the most patient salespeople I've ever worked with. Not only did she give affordable and quality options for the dining room table - also very thoughtful about rugs, chairs, and benches. Then - I learned she is one of the design consultants! Thank you!

This was, without question, one of the most disturbing and discriminatory shopping experiences I've…read moreever had. From the moment I entered the store on 8/3/26, one employee (a white woman with dark hair wearing a CB2 shirt) made me feel completely unwelcome. This lady was full of hate and straight up racist. I was simply shopping for the items I came to purchase and never said a single word to her. Yet throughout my visit, she repeatedly glared at me, rolled her eyes, turned her back every time I got near, and appeared to laugh with another employee while making negative facial expressions in my direction. I will never forget how they both look because the store is small and it was impossible not to notice the repeated behavior. At one point, she loudly said, "Ugh, I want to go home." And turned her back towards me again. I left feeling targeted because of my orientation. Whether CB2 intended it or not, that's how this employee made me and my family feel, and it completely ruined what should have been an ordinary shopping trip. What makes this even more upsetting is that this happened in Berkeley, a city that prides itself on diversity and inclusion. I am a fifth-generation Berkeley resident. I attended Berkeley schools, live here, work here, and have shopped on Fourth Street for years. Never in all my years have I experienced this level of hostility while simply shopping. I have never seen this employee before, and I sincerely hope no one else has to experience what I did. CB2 should take this complaint very seriously. No customer should walk into a store and leave feeling demeaned, unwelcome, or discriminated against because of who they are. I walked into CB2 expecting to shop. I walked out questioning how many other people this employee has made feel the same way. It was appalling, deeply upsetting, and one of the worst retail experiences I've ever had. I will not be returning until CB2 demonstrates that it genuinely takes customer discrimination and employee conduct seriously.

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CB2
CB2
CB2

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Lunaria - Store Nov 2014

Lunaria

4.4(14 reviews)
13.1 mi

Support this local lighting shop! Alia and Ian are phenomenal people with a great eye and a…read morebeautiful, thoughtfully curated selection of lighting. Being able to see fixtures in person makes all the difference, and their showroom lets you compare options and visualize what will work best for your space. Working with them has been so easy. They genuinely want their customers to be happy, their communication is prompt and considerate of your timelines, and they even try to group shipments together whenever possible to keep shipping free or as affordable as they can. It's rare to find this level of customer service these days. Thank you, Lunaria West!

I went into this store because I am replacing EVERY SINGLE light fixture in a house I just…read morepurchased. I used to live in this neighborhood so was very familiar with the location of this store even though I had never been inside. I decided that I wanted to "shop local" vs purchasing everything online. I have my new kitchen and bathroom designed, the electricians are coming and I am ready to make my selections. I take time from my day to drive over to this place in my old neighborhood. When I arrived, there was another client ahead of me. That was no problem. I wasn't in a hurry as I had set this time aside for this purpose. I was looking around the room and the woman working there asked me what I needed and when I told her, "a lot of lighting" she let me know that she wouldn't be available to help me for 20 minutes or so. I said, that's fine I can wait. Then she asked me if I had made a list of what I needed and what purpose/function I expected from each light fixture. Ummmm. I have a list in my head. I haven't written down a list. I am not a list making type of person but I know my spaces. Then she tells me I need to go home and make a list and come back when I have it because otherwise, I am going to "fall in love" with items out of my budget. Huh?? I was so confused! She had no idea what my budget was. She literally sent thousands of dollars in unsolicited business out the door. This place must not need new clients. That's ok. There are plenty of places that will happily take my money. I walked into an appliance store today and they were thrilled to show me their inventory and assist me in my purchases. It was a stark contrast to my experience at Lunaria. EDIT: To respond to the response. You are not being truthful with what happened. NEVER did you infer that I step out for coffee and come back. I WAS the person who asked for catalogs to look through while waiting and you specifically told me that would be a waste of time without a list. Even your client seemed to pick up on the fact that you were about to lose a customer and she then said, "Here, here are some catalogs if you would like to view them." and that is when I said, "She just said that would be a waste of time and is not her process." If you're going to tell the story, please be honest about what occurred. Super frustrating experience considering I set time aside to come view some lighting and even was very clear that I was in no hurry and didn't mind waiting for you to finish. You made it obvious, you didn't want to speak to me unless I had a list of lighting with what I expected each light to achieve. Those were almost your EXACT words. Not mine. 2nd EDIT: I just saw in your biz description, "Appointments are recommended." This says it all. You could have simply told me, "I would love to help you but it sounds like you have a big project that will be time consuming and I will need you to schedule an appointment. In the meantime, it would be helpful for my process if you make a list..." That would have been much more productive instead of coming across as dismissive and patronizing. As for misrepresenting what occurred, there really is no excuse for that.

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Lunaria - Counter

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Lunaria - Heracleum

Heracleum

Lunaria - Nov 2014

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Nov 2014

Herman Miller - furniture - Updated October 2026

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