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    Photo of product in catalogue, and reality is quite different.

    If you're not there to purchase furniture, their service is perfunctory at best. I was directed to their online site to purchase a lap throw, which I did. It took 2 weeks to get here and when it arrived it looked nothing like the photo on the website. They won't accept returns at the store, so now I have to take this huge box to UPS and wait for my refund. What a waste of time!

    I picked some beautiful leather and the samples were readily available.

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    Ethan Allen

    Ethan Allen

    (49 reviews)

    $$$$

    Our salesperson was very friendly but I found Ethan Allen to be very difficult to do business with…read more Rather than honoring a $100 coupon (we bought $10k worth of furniture), they wanted us to drive back and present the coupon in person(not scan or fax). Seemed strange that the could process the $10k order on line but not the small coupon. Overall very dissatisfied with the customer service at Ethan Allen

    We've spent over $15,000 at Ethan Allen on a couch with chase, two chairs and an area rug. The rug…read moreand one of the chairs are fine. The other chair's fabric was bunching around the arms and the couch fabric's pattern was irregular and mis-aligned. Ethan Allen sent someone out to look at both pieces and after considerable wait time, they decided to replace the couch and chair as neither could be repaired. The new chair came with the same fabric bunching at the arms and the delivery person told us it would "settle out" in a few days. it didn't. The chair is brand new and looks 25 years old. The new couch came last Wednesday and we loved it. Today however, we noticed a 3 inch stripe of discoloration/fading running down the middle of the chase cushion (see attached picture). it just appeared out of nowhere and it runs the full length of the cushion. in all our years we've never had this much trouble with furniture. We bought from Ethan Allen years ago and were very happy with our purchase, so we felt confident in going back to them. We are very disappointed with this experience and though my wife is willing to somehow work this all out, I want to return everything and start over with a different company. The back and forth is ridiculous and clearly, at least to us, the quality of this company's furniture is sorely lacking. if you are considering Ethan Allen, do so at your own risk. i would not recommend them and I'm hopeful we will be able to return everything, get our money back and start fresh with a more reputable furniture store. Lesson learned.

    Arhaus - furniture - Updated May 2026

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