Giovanni H. helped me pick out two sofas today. He was wonderfully helpful and super professional. He was super knowledgeable about dimensions and asked about the lay outs of my room. He was also very knowledgeable about his computer programs that could show the way in which a console would fit with the sofa I had picked. I am AS ALWAYS impressed by Joybird. If you are in LA: go to Claudia If you are in SF: Go to Gio! Bravo Gio! A raise is in order!!!!!! read more

The video on the listing is deceptive marketing it looked as if the feet and the head area moved independently of one another. And smoothly. And they don't they move together and not smoothly, and my body cannot do that after neurosurgery. Based on what my husband and I saw it did look like they worked independently, and it said nothing in the description about that so we trusted what we saw.  I understand it costs money to have someone pick up the chair for a return, however this seems highly unfair when the listing made it seem smoother as well as things working independently when reclining each and they don't - they recline at the same time. This feels like terrible marketing and customer service to not make it right or attempt to. Do not buy this product if you want a smooth recline and are looking for the leg and head recline to be independent of one another. It's not comfortable. The only thing it's got going for it is it's beautiful. I wish I would have never bought this because now my only option is returning with a 50% restocking fee. I purchased this chair with GoFundMe money so this is no small price tag for me and it seems like terrible customer service and marketing to not make this right. read more

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I wish i could review my furniture BUT ITS BEING HELD HOSTAGE! Do not trust when website says "We will contact you to get your delivery scheduled.". They do not contact you, and when you call, the lead-time to get a delivery is disappointing. Drop everything going on in your life to follow-up on a service you paid thousands for! I look forward to maybe, someday, getting my furniture. read more

A small but mighty showroom where you can test out many varieties of their couches. The staff were friendly and helpful as well. read more

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Great products and a huge selection of custom couches. Definitely on our favorite lists of places we are looking for that perfect TV couch. read more

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I recently purchased a new sectional from Joybird and had a very pleasant experience. Richard was extremely helpful in finding the right style and size that would work in my apartment. Scheduling delivery was very straightforward and the delivery crew made sure that everything was setup properly. read more

Joybird - Furniture Stores Near Me - San Francisco, California

Nope.. . We wanted to see the products featured online and in the catalog. Huge disappointment. What was displayed was literally peeling off the particle board. read more

Honestly, probably one of the worst customer services experiences we've had. Scheduled a delivery a week and a half out, and received email confirmation our day/time was locked in. The day before we had not received a confirmation as to the specific time. We reach out to get more information, and are told they accidentally didn't input our confirmed shipping date into the system. Nothing that could be done. Requested to escalate to speak to a supervisor and promised a call back in ten minutes. The call never came, and the store no longer answers the phone. Corporate number also unable to help. Given how Joybird markets itself, and given that there is a $180 fee for home delivery and an 'easy' experience, this is anything but. Very disappointed that there's no follow through on promises and no follow up when things don't go as they promised. read more

We went into the showroom knowing what we wanted. We were after the Lewis Sofa. We knew they only had the sectional in stock, so we came to get a feel for how it would be anyway. David met us and was easy going showing us around the product and the the different swatches. We chose Bentley Pewter which is sort of a light gray color. We quickly ordered it and paid and that was that. A couple weeks later we confirmed our delivery date. Today it was delivered almost exactly on time for the window we were given. Our delivery guys were fast and brought the sofa all the way in and took away the plastic coverings. So far I love the sofa. Finally some seating depth and a sofa that doesn't sag from having an internal pullout bed. read more

Joybird - Furniture Stores Near Me - San Francisco, California

Buyer beware - the showroom will sell you a couch that will never fit in a normal doorway/home without a word. The truck that tried to deliver ours had another couch in it already that didn't fit in someone's home. The design of the couches is for only people with freight elevators or double doors, and the directions to tell if it will fit in your home are wholly insufficient. Now they say there's nothing they can do for return/refund other than 50% of the price. They suggested I resell the couch to try to get more than 50%. Don't make the same mistake we did. read more

We walked into the showroom with minimal expectations, assuming we would come, sit and leave. Upon entering we started to chat with Jeremy, who was VERY patient and thorough in walking us through all the couch options. We saw 4 different couches and talked about a ton of the material options, throughout this the service and support we received was exceptional. Between that and the black friday deal, it made the purchase a no brainer. Jeremy was the perfect balance of sales-y, giving us his card when we asked if we could give him a ring once we'd settled on a material. Looking forward to our couch! read more

Had a great experience here choosing a couch for my new apt! Jack was very helpful and offered great suggestions for orientation and fabric! The ordering process was quick and easy. Furniture is modern and nice! read more

Joybird - Furniture Stores Near Me - San Francisco, California

UPDATE: We emailed and sent videos and their response was to do nothing. They actually blamed us for what is clearly a low-quality couch that has a series of issues that are not "wear and tear." Such a scam. Seriously AVOID AT ALL COSTS. You can find much better quality for cheaper. For anyone considering buying because of their "pet-friendly" fabric, don't. It's a lie. read more

I had an excellent shopping and design consultation experience with Lino! Moving into a new space with no furniture -- I was overwhelmed with paradox of choice. I'm a designer but still felt like I needed some guidance to narrow down options and see/feel/sit on the furniture in person. I showed up with measurements for my space and some vague ideas. Lino patiently worked with me for 1.5 hrs -- we looked at a ton of different models (in the store and online), fabric swatches, talked about performance fabrics that would be dog friendly etc. I landed with a great collection of furniture that works cohesively together, and was able to take advantage of their spring 30% off sale. Joybird let's you tentatively place your order in the store to hold it- but I was sent home with a box of swatches so I could deliberate without the pressure of finalizing my order on the spot. Seeing the fabric at different times of day in my space really helped me finalize my decision. I loved being able to experience the furniture IRL. It was a better experience than the direct-to-consumer brands I've been debating but hadn't settled on. Lead times for anything new will be 6-20 week (that's just the market right now). I feel more confident having sat on the furniture that I'll love my items after such a long wait. Highly recommend Lino and the Joybird team! read more

Joybird - Went home and mapped out the dimensions of the potential Joybird furniture with masking tape - hugely helpful! - Furniture Stores Near Me - San Francisco, California

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purchased a large sectional, looked beautiful for about a year. Pillows no longer hold their shape. The worst thing is the holes on the fabric. We purchased the most expensive insurance on the sofa and of course it doesn't cover holes. 3 bottom cushions and 2 pillows have holes. The couch simply doesn't hold up past 12-18 months and for the price... read more

Jillian was super helpful during our visit and I didn't feel pressured to buy anything. She provided us with swatches and even sent me an email with a cart of the items I liked so I wouldn't have to remember the names of any of the items. Ended up purchasing one of the couches we sat on in the store once we got home and viewed the swatches in our own home's lighting. So good to check things out in person because the colors look pretty different online. I thought I wanted the Lewis sectional, but ended up getting the Eliot since it provided more support. read more

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Lino was fantastic to work with when I visited Joybird SF looking for furniture for a new home. I had done some research online first so had some products in mind. Lino led me to what I was looking for but also pointed out other products based on what I liked so far. She asked questions about the space and size of room so that she could offer ideas and suggestions. She was also very helpful in looking at fabrics and suggesting what colors went well together. Lino remembered me when I went back the following weekend with my husband, which was a great feeling. She cares about customers and wanted to make sure we felt comfortable making decisions about the furniture we selected, and also spent time going through my many questions on delivery scheduling. I am very excited about our Joybird order, and having Lino to help made my shopping experience pleasant and productive. Thank you, Lino! read more

This review is for Jillian Brindley for making our sofa buying experience really smooth and pleasant. We appreciated her recommendations on sectional collections and fabric color/type that would fit our space. We wanted to take advantage of the labor day and come to a decision and her insights helped us get there. Now can't wait to enjoy our new sectional! read more

Wow, absolutely do NOT shop here. It's a total bunch of scam artists. We tried to buy a sofa that came from their warehouse. (They claimed it was "custom made" in all of a week ....). It didn't fit through our door so they charged a $1600 "restocking fee" to put it back in their warehouse and re-sell it to the next sucker. If you insist on shopping here, don't say you weren't warned! read more

It's impossible to order a couch you can pre-sit on these days + so I was beyond excited to make a day trip to Joybird's San Francisco showroom to test out the furniture in person. Sean was an immediate help, asking what we were in the market for + showing us the options that would best meet our needs. He set us up with an account + saved the models we narrowed down so we could discuss a final decision once we received the keys to our new place. We were even given fabric samples to take home with us, I love samples! *Typed while waiting for my custom-ordered Bryant sofa, photos to come* read more

We finally got our sectional, and it's fantastic. The team at SF was really helpful and kept my partner informed throughout the production to delivery process. Customer service was exceptional. We love it! Thank you, Lino and Richard, for helping us. read more

Joybird - Love it!!! - Furniture Stores Near Me - San Francisco, California

David was a huge help in selecting the fabric for our new couch. We have a pup at home and were particularly concerned about how well certain fabrics would hold up! His style advice about what certain swatches would look like on a piece our size was also very helpful. Would definitely recommend stopping by! read more

Joybird - Furniture Stores Near Me - San Francisco, California

Service was terrific. Very easy and great help. Glad to see the pieces in person. Stop all the instagram spamming. Thank you, Lino! read more

Jillian was great to work with. We went in with a fairly good idea of what we wanted, but she gave us a lot of ideas and options for designs and fabrics. Prices were very good and competitive and there was never a sense of pressure. Even when I popped in for a quick final "test-drive," Jillian was friendly, helpful, and offered a lot of ideas. A great shopping experience. read more

Joybird made an attempt to resolve the issues with the first sofa by offering a new one, but it only made things worse. In fact, the replacement was just as bad: it came with a bunch of long threads sticking out; the one-piece seat cushion was dented on one side, so I kept the cushion from the first one; and the old wet lumbar wood odor was just as strong on this sofa, as the first one. I should also mention that Joybird doesn't implement anything to keep the seat cushion from sliding, so it's been annoying to have to push the seat cushion back into place after sitting for a while. I ended up having to buy a long piece of velcro from Amazon, and it's helped. My original review stands. You'll probably get a better product from any other company having their furniture pieces made abroad (Mexico, China, etc)... it's all the same, with a simple name brand slapped on it. read more

We went into the Joybird store in San Francisco to JUST look at a couch we saw online. We were immediately greeted by Haven. No pressure for a sale, but wanted to make sure we were aware of different options with couches and the discounts that the store was offering. The couch we selected, the Bryant Modular is the perfect fit for our home. Haven was incredibly knowledgeable and offered different ideas and options. We would highly recommend Joybird. Don't forget to ask for Haven Silva!!! read more

I recently walked into the store with my friend who was ready to place her order. I loved the choices styles and fabrics and how David was very helpful. I was needing to refurbish my apt after an apartment fire so I decided to order a chair to start with. David helped me with the fabric colors due to my color blindness. We came to an agreement on a color and I placed my order. I already decided on a sofa choice once I'm fully in my new apt. Great customer service. I can't wait to sit in my new chair read more

Update: it finally happened. The puppy puked neon yellow with chunks of broccoli. Stepped in it. Spread it. He cried. I cried. TMI, but I left out the photos We paid to upgrade the couch fabric to be pet friendly, and I questioned if the Irish cream would last. Clorox wipes, a bar of pure olive oil soap, cold water, a towel, and not a single stain left. The couch has been baptized into the home, and it came out the winner. Also, the delivery process was great! But the couch was super heavy for the guys and they aren't obligated to deliver up more than 2 flights of stairs. Just keep that in mind! Luckily our elevator accommodated the move in. read more

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Purchased the Joybird Petite Bryant online thinking that it was a sofa that I would want and fit perfect in our space, since I've tried the Bryant at my friend's place and loved it. However, when the piece finally arrived it was more shallow than I liked and really couldn't deal with keeping it. Luckily Joybird has a great exchange policy where there is no additional cost if you exchange for another Joybird sofa. We made the hour trek to SF to check out the showroom so we could be sure we liked it before making the switch and having to go through the hassle again. Richard was working who I had previously had emails with when purchasing my first couch, and although the shop was closed for appointments only he graciously allowed us to come take a look and even help us decide on what would be the best option for us to switch to. He took care of the exchange and made the experience a little less daunting! Overall, the customer service I've received has been great. The only thing that has been awful is the long lead times for getting any model of Joybird Furniture. read more

I came in to sense check myself before purchasing a sofa for my new apartment and Richard was super helpful. He broke down the the various types of sofas, the fabrics, and even the sale that was happening. It made the process incredibly easy and I was able to get my order in to be delivered right on my arrival date for my new place. 10/10 service. read more

I needed an apartment sized sofa which had a regular seat depth. I found just what I needed at Joybird. Ms. Lino made excellent recommendations for color, size, and sofa configuration so the sectional and chair would not be oversized for the room. It all fit perfect. I also appreciated the email timeline updates from order to delivery. read more

Joybird - Furniture Stores Near Me - San Francisco, California

I highly recommend Richard Lee in the San Francisco store! He truly took the time to ensure I knew all my options and assisted me in purchasing just the right couch and fabric. Excellent customer service! (and patience) :-) I purchased the Braxton couch, Owen chair and Eastwood ottoman, all in Crypton Cody Slate....cannot wait for their delivery. Thank you Richard - so appreciate all of your time! Diana read more

Was greeted by a lovely, young woman named Haven who was the perfect salesperson. She wasn't pushy at all and she knew each product extremely well. When we had made our decision, she explained everything, including how much money we saved, and we were on our way. Great experience read more

Love this brand and their products, especially their service. They're very transparent and want to help you every step of the way, particularly at this showroom. David was excellent help and I would highly recommend him for any suggestions to fill your space. We are very excited about our new furniture and you can trust David to give you honest and upfront recommendations on what will work in your living space. read more

I love the furniture here. Great colors for sofas and if you want a statement piece, their fabrics will give it to you. I was looking for a sofa bed for guest bedroom. An online survey said Joybird's foam sofa sleepers were the most comfortable. The sales manager Haven, was knowledgeable and help me make my decisions. I'm looking forward to receiving my sofa at the end of the month. read more

I popped in last Thursday only to get a swatch box, but Sean greeted me and I'm so glad he did! He was able to show me the couch I was looking at online, and he answered all my questions related to the material options. I placed the order online, but wouldn't have been able to do it without Sean's help! The store was very clean and well organized. I suggest going in there if you also just want some design inspo! read more

Showed up around 11am (they open at 10) and the doors were locked. Saw one employee through the window and they were on the phone. I thought maybe they were busy with something so went to have a bite to eat nearby. Returned after to only have the store still be locked with same employee at the desk and on the phone. Wanted to see the furniture in person before purchasing but I guess I can't. Wasn't under the impression it was appointment only or something, but I may be wrong. read more

I recently moved to New York City and was visiting friends in San Francisco when I came across Joybird. Lexy was incredibly helpful and polite, and she patiently answered all of our inquiries. We cannot wait for our new sofa to arrive! Thank you, Lexy. I definitely recommend visiting the SF showroom and asking for Lexy. read more

Brought a couch, was super easy. Richard was a delight and helpful. Appreciated being walked through the process.

My husband and I came by the showroom, and Richard and David were quite friendly. They've gathered all of the swatch samples for us to take home before we make our final fabric selection. They even stayed a little later for us because we asked so many questions. Thank you for being patient and answering all of our questions. I definitely recommend dropping by the SF showroom and meeting David and Richard. read more