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    Hellfire Toyz

    5.0 (1 review)
    ModerateComputers

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    12 years ago

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    T-Mobile

    T-Mobile

    (32 reviews)

    Severe Mismanagement, Misinformation, and Lack of Accountability…read more Would give zero stars if I could due to extremely poor service, misinformation, and a complete lack of accountability at this location. Two months ago, I visited this store to replace my wireless router because my internet speeds were slow. I was explicitly told by the sales representative that in order to receive a replacement router, I had to close my existing internet account and open a new one. This immediately raised concern, as I did not want a new account--only upgraded equipment. Despite this, I followed their instructions. Later, when I contacted T-Mobile customer support for setup assistance, I was informed that this guidance was incorrect. The support agent stated they do not understand why store representatives tell customers this, as it is not required. Whether this was due to lack of training, laziness, or sales-driven behavior, the result was the same: my account was mishandled. One month later, I received a higher bill because: * A new line had been opened * My old line was not canceled the same day, resulting in prorated charges I returned to the store and spoke with the assistant manager, Tatum, who initially acknowledged the issue. He told me he would: * Credit the difference back to my account * Follow up with customer service * Call me once it was resolved I provided my phone number specifically because I do not have a T-Mobile cell phone plan--only internet service. None of this was done. Three weeks later, I returned to the store and was told: * The assistant manager spoke with the original employee * Because she claimed she "advised me correctly," they would no longer issue the credit * I was told he "did not have my number," which is untrue--I explicitly provided it * I was told, "There's nothing we can do" To make matters worse, I was then told that employees are trained to close and reopen accounts, which directly contradicts what T-Mobile customer support told me. At no point was I offered: * A proactive solution * An apology with corrective action * A manager capable of resolving the issue This is not just a single employee error--this is store-wide mismanagement and a serious failure in customer service, communication, and leadership. Warning to Customers Do not visit this location. Your account may be mishandled, you may be upsold unnecessarily, and if something goes wrong, you will be blamed rather than supported. Attention T-Mobile Corporate This location has a manager who is not suited for a leadership role. The assistant manager, Tatum, demonstrated poor follow-through, misinformation, and a lack of basic customer service principles. This reflects badly on the T-Mobile brand and raises serious concerns about training and oversight at this store. This experience needs corporate review, not just a store-level dismissal

    Worst customer service I have ever experienced! Bought new phones for my business and traded in a…read morephone. The phone never arrived to corporate so I started getting monthly charges. I contacted customer service and they told me the store has cameras but they couldn't access them and I would have to speak to the store manager. Store manager was on vacation for over 2 weeks. Went in and to my surprise she still had the phone. I told her that I wasn't happy with the service and would like to cancel and get my phone back. She said " I just scanned it in so it belongs to T mobile now." And... if you cancel you will owe $1000 for each of your business phones. I'm switching to Verizon immediately! This store is run by a bunch of children and so is T mobile. Service coverage was terrible and Verizon has better plan options.

    Tech 4 Life Custom Websites & Digital Marketing - Front door

    Tech 4 Life Custom Websites & Digital Marketing

    (92 reviews)

    I had the good fortune to have Morgan Gates to be my technician when my computer and internet went…read morechaotic on me last week. As an attorney who runs a law firm, I cannot afford to have that happen. He was a lifesaver and got me up and running in a short amount of time. Morgan is very professional, knowledgeable and has a great demeanor with clients. Tech-4-Life is lucky to have him. Morgan will be my go-to person from now on. Thank you, Morgan, for everything. (This review was written on February 17, 2025 on their FB page. I have used Tech-4-Life for ten years and recommend them to anyone who needs computer repair/assistance.)

    Outstanding Support from Colin and Carly!…read more I cannot recommend Tech 4 Life highly enough! I recently worked with two exceptional team members who made what could have been stressful transitions incredibly smooth. Colin helped me migrate my business email from a third-party provider directly to Microsoft. After a frustrating experience with my previous provider, I had countless questions and concerns. Colin was incredibly patient throughout the entire process, taking the time to clearly explain what had happened with the previous setup and what to expect moving forward. His expertise and calm demeanor put me completely at ease, and the transition was seamless. I couldn't be happier with the results! I also worked with Carly on transitioning my business website from an outdated provider to a modern, updated platform. Carly truly listened to my requirements and worked collaboratively with me to ensure every detail was addressed. The new website looks fantastic, and the process was painless thanks to her attention to detail and commitment to getting it right. Beyond my business needs, my husband and I also rely on Tech 4 Life for our home computer security. Their Proactive Computer Security and Virus Protection services give us complete peace of mind knowing our personal systems are protected. A special shoutout to Andre, who mans the front desk and is always ready to answer a quick question with a smile, and to Steve, the owner, who is pleasant and clearly sets the tone for the exceptional customer service culture at Tech 4 Life. Tech 4 Life has earned my complete confidence and trust for both business and personal tech needs. If you're looking for knowledgeable, patient, and professional tech support, look no further. Thank you to the entire team for making everything so effortless!

    Hellfire Toyz - computers - Updated May 2026

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