My quadriplegic friend had a washer and dryer delivered and installed . How is he supposed to confirm that the installers did a good job . When the drier didn't work correctly and after trying different setting , calling out the maker of the very expensive drier and having them tell us that because the installer did a shit job is the reason the clothes aren't dried properly. Lowe's only warranties their installs for 30 days . Well that's shitty. How is any one supposed to know that the installer cut corners ? . .. Lowe's turns around and says they can't do anything about the poor installation. Even if my friend wasn't a disabled officer how is anyone supposed to know what was really done at the time of installed . Doesn't any one take pride in their work any more . Why are normal people that aren't techs supposed to supervise Lowe's employees and their work technically ? By the way . The drier is paid in full read more

Great location and one of the better Lowe's. Regardless, all Lowe's are better than The Home Depot. Clean, well organized and helpful employees. read more

We go here all the time and each time the service is great. It doesn't matter if we need help finding something, have a question or are just passing by an employee, they are very helpful and super friendly. We buy everything from outside chair cushions, paint, outside rugs and more. The selections have been good for most things and the prices are reasonable. We roam around the store and always find more than what we went in for. I'll always go back! Good service, Good products! read more

Lowe's Home Improvement - Appliances Near Me - Peoria, Arizona

This is my favorite Lowe's to go to when I have questions about plants! The manager of the nursery area always takes the extra time to answer my questions! read more

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Very bad customer service.... All we asked for price match and was told I was trespassing... We went to Home Depot easy breezy ! read more

I looked up a Dewalt multi-tool on the internet and was pleasantly surprised to find Lowe's had a combo package that inc numerous parts AND a charger and battery that was the cheapest listed. I went to my local Lowe's in Mesa AZ only to be told that ONLY the Peoria AZ store was running that sale, 45 miles away and they don't do inter-store transfers. What big chain store in this day and age doesn't do transfers? CRAZY! I called the Peoria store from the Mesa store and was on the phone for 10 min only to have them tell me I needed to call the Peoria NORTH store that's even further away, as they didn't have any, OR just go home and order it on my home computer or phone. This latter process would not work on my computer as it would not ID the Peoria North store, so I went back to my phone and got almost all the way through before a CC# and then had a 'no delivery available' message, start over. I then called the Peoria North store and another 10 min was spent before they said they could only sale in person. Went back to the phone only to see the price was now raised $20. What a crock off poo!! Ace hardware or HD would never operate this way. these guys are totally lame!! How do I give 0 stars? Sam Sherwood read more

This location is clean and inviting. My friend and I came to buy paint and left with a trunk full of flowers! The employee in the garden area was very friendly and helpful. We got a great deal on our plants and will return to buy more after these ones die in the summer heat and my lack of a green thumb, lol. read more

Lowe's Home Improvement - Appliances Near Me - Peoria, Arizona

DO NOT purchase a Lowe's Protection Plan. $129 scam. The phone numbers they give you are automated and there is no one to speak to ever. 800-445-6937 or 888-77-Lowes automated phone numbers. 855-658-2700 is disconnected. I called the store where we purchased our dishwasher. They said their system only goes back 6 months. I have the original receipts They can't locate our dishwasher. Our dishwasher is less than 2 years old $500. Making noises. I found screws and a piece of metal in the filter. All I was able to do was fill out a claim that was denied and then dispute it. This started in end of August. It's now October. I even spoke to a manager Brian, and he seemed very careless. Like there's nothing I can do. He made no effort to resolve the issue. Disputing with our American Express card to finally move on. Maybe they expect most people to lose their receipts and not even use the protection plan. I will not buy anything from Lowe's again. read more

Lowe's Home Improvement - Receipt proof of purchase - Appliances Near Me - Peoria, Arizona

I visited this Lowe's months ago had a terrible experience..decide today to give it another try walked the whole store not one person asked me for help I finally found someone and all I was looking for was the mini bucket I asked a guy he just points and say over there somewhere I walked out no wonder there never busy and Home Depot was.. read more

Dawn in the garden shop and Kelly in customer service are rock stars! We have been remodeling our home and landscaping over the past five years and exclusively shop the best deals and customer service that has broughbrings us consistently to this Lowes. Note to managers...your crew is awesome;especially, Dawn! And, Kelly! Thank you !. Ppt read more

We purchased 3 ceiling fans back in Feb 2025. We decided to have Lowe's do the install. Went to Lowe's to set up the install we were told we would need to do a refund for the fans and then do repurchase of the fans for Lowe's to do the install. My husband came home told me and the. We went back to the store to set up a time to have to schedule the install (today 9/28) we went to customer service the guy said sure and then I had a question about the interest rate the guy went to talk to the manager and then we were told couldn't have Lowe's do the install! Manager Brian B said it past the window of 30 days to do install! We weren't told that when we purchased the ceiling fans! I asked to speak to the manager which was Brian B. He wasn't polite he said (as he was rolling his eyes at me) he couldn't believe wasn't offered the install when we purchased the fans. Terrible customer service. Just kept starring at me like "what do you want attitude". Employees aren't probably trained when my husband went in initially and told we could do it and then went back in and they we were told different story when initially went in today and the first guy was going to help us. I'm so sick and tired of going to this store and know one knows what they are doing! We also went in to talk to someone about screens for windows and spoke to 2 men that had no clue and they work in that area of the store. Why aren't people properly trained? They just have very few people working in the store and they don't know their jobs!! I'm beyond frustrated!! Brian B needs to also be trained to be a proper manager and learn customer service. I felt he had attitude and acts like he didn't care!!! read more

For purchases it is a nice store as long as you can "help yourself" . You need to avoid purchasing the installation services. They are done by a company called NEXLVL and are not BBB accredited. Check Yelp reviews. My installation was a disaster and ended up costing me an additional $300 out of pocket to hire a plumber that actually knew what he was doing. I got a half done install for my garbage disposal that leaked and got a broken drain connector for my R/O system that I had to pay for because the installer told me "they always break and we are not responsible". The pipes leaked into my kitchen cabinet. Called NEXLVL "so sorry" we can send someone out sometime next week will let you know in the next 2-4 days when that will be. . I called Lowe's customer service telling them I should get a refund of my install charge and after 22 minutes talking and on hold I was told the manager said" not our problem as you have already paid for the install". read more

Lowes Scottsdale on Frank Lloyd Wright-Garden Center Do not purchase plants here, for the 3rd consecutive time my indoor plant purchase turned out to be a "lemon", went back to store with photos, showed to someone in the Garden Center who could not have cared less, and could only say, I am sorry, maybe watering too much, which is not the case. When you buy cheap, you get cheap. read more

Service is fair. They used to be amazing with service esp compared to Home Depot. But lately it's not what it once was. Still some employees go out of their way to help! They have good inventory, most of what we need when we go we find it. We just bought a shed there and we paid them to deliver and install. The process was a bit rough at first. God a bunch of wrong info but eventually it was all sorted out. Appreciate their military discount. Overall good store to shop at. read more

made the mistake of buying a grill at Lowe's today. 30 minutes later with the grill in my truck I was hit entering my neighborhood. I called Lowe's all but begging if there was anything they could do and their response was cold and essentially "this is you problem". This grill was an investment for my family and Lowe's customer service speaks volumes to their values and customer appreciation. read more

OMG!! First off, we went in the night before and spent almost $900 on Christmas decorations. I wanted to see the full-size elf, but it was not assembled. Next Day: We went back today and I was never greeted by such a RUDE woman in my life!!! (Some blonde lady) She was sweeping the floor, turned around and saw me, told me to leave, I said I wanted to 'see' the elf and asked her to just turn it so I could see the front. She told me to get behind the (very opened) yellow gate. I did. Then she shut it immediately so I couldn't get it. She said I was yelling at her and I clearly was not. She started to get irate and then, yes, I started yelling at her after the fact. NO EXCUSE for her rudeness. I'm taking all of my merchandise BACK for a refund of almost $900. Obviously, Lowes does not need my money. Christmas is a huge deal in our house and you just lost a ton of money. Please get that employee the help that she needs to be a bit nicer. read more

I love this Lowe's and swear I had written a review prior. A few years back our local Lowe's had microwaves that had gap around thr front frame which allowed sunlight to peak through it. It was 1/4 of an inch bowed gap. After returning the first two Junior had told us he couldn't sell us anymore unless we kept it as he could sell them to other customers. We visited this location and found one that didn't have such a gaping bow. We also learned Junior's rules were his own and not Lowe's policy whatsoever. They were so helpful. This visit I went with friends to pick up a extra special house warming gift a few of us pitched in for friends of ours party. They were so helpful with answering questions, purchase and delivery. It is also a great location when I need something and our location is out. They also offer propane bottle exchanges here. read more

I would give 0 stars if I could. We spent A TON of money here on a home improvement project and had a 2 items of extra at the end, brand new in the package not worn or used AT ALL and they refused to return the items even just for store credit with the receipt at all. Refused and were awful and rude. Will make sure to take ALL future business to Home Depot. read more

I've always had a good experience at this Lowes. Good customer service, honest employees, good prices, and my kids love the kids' workshops. Awesome Lowes! read more

AVOID. Employees avoid you and any work other than hawking credit cards. Was lied to about delivery. They lied about calling the night before. They lied about delivery time. I called 4x to cancel. Was promised it was canceled. Instead delivery idiots called repeatedly. I told them not to come, they came anyway, ignored signs not to knock, disrupted my work calls, walked all over my yard and blocked the road. Zero respect. Michele in customer service plays games, purposely disconnects calls and is extremely unprofessional. Update- Thanks Christian for lying about following up and requiring me to call in again and deal with more run around and hassle on the phone. Zero accountability at this store. read more

This lockie lady in blinds is super rude and not helpful at all. She is very short and just made me not want to come back due to the lack of knowledge. She seemed like she did not want to work and when I mentioned to my partner how rude she was then she became nice. read more

SO disappointed in the service "provided" by this location. First, the forklift driver dropped the product onto my trailer (damaging my property) then the manager told me to "shut up," after being confronted about the situation. Is this what Lowe's represents? It's not that hard to be respectful. People need to be held accountable. read more

Lowe's Home Improvement - Now gotta fix the ramp - Appliances Near Me - Peoria, Arizona

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Went in for a paint match with sample of fence color, paid $50 for a gallon and things didnt go well. Not even close. read more

Lowe's Home Improvement - Appliances Near Me - Peoria, Arizona

Just very frustrating, buying my washing machine,experience during buying was okay at best, then slowly got worse. When the 2 guys came to install, they turned the water lever by the machine to off, barely gave it a tiny twist on the valve and said I needed to call a plumber because the water won't shut off, I said you barely touched the Valve, seemed it's just pressure, i said. They insist I need a plumber, as soon as they left, I turned the water valve off, unscrewed the valves and No water coming out. I proceeded to install my self and did it under ten minute, im a female and never did this, and so they didn't take my old washer because of their incompetence. So i had to call to get it picked up I explained to several people why they didn't take it and for about ten minutes trying to get to the right person being transferred over and over, finally spoke to a supervisor and he hung up on me because i said the guys that came were dumb because of the situation etc..., so instead wanting to listen to my situation he ran with that and got very excited in his tone and shouted that I can't cuss out his employees and hung up on me. I had to call back because I needed to ask for the $50 they charged me to pick up old machine since I was canceling(to give to my neighbor instead) and the asst manager Debbie was obviously briefed because they transferred me and had me on hold again. I tried to tell her everything that happened and she was totally uninterested. Be careful buying appliances here. It's been awful on several levels of very poor customer service and very uninterested if you are having issues because they stay quiet and run off topics as soon as they can,customer service is very poor if you have an issue and definitely questionable work ethics, and i feel not worth it if it's going to go from bad to worse instead the other way. I'm sure they will defend themselves very well, that is obviously a given in my opinion, which doesn't count in their opinion by their actions. read more

Worst experience I've had in a long time. I had a 10% off coupon in my email. Went to use the coupon at checkout and when a partial gift card was use on the order it removed the coupon. A girl came over to assist and said the only option was to complete the order, then refund the order and ring up the order again. She asked me to go to customer service to assist. Instead of following me over to customer service to explain to them, I had to wait until they were done with the prior customer. I then had to explain to the customer service person they need to refund me then apply a 10%. They looked confused, then pointed out on the receipt that a discount was applied. The discount was only 5% and not 10%. I went home and have been sitting and waiting now for 15 minutes and no one will answer the phone. I will not be forced to go back to the store and waste even more of my time explaining this entire transaction again. WOW! I just updated my review changing to 3 stars because Rory the manager I spoke to on the phone was able to fix my order on the phone and not require a follow up trip back to the store. His prompt actions were appreciated. read more

Wow...called the store fir availability on a mower. After 15 minutes they said it was in stock. I went to their web site to order curbside and prepay. It said it was available at that store. I placed the order, got a confirmation, and tracking number. 20 minutes later, I check it. It says I can pick it up in 5 days!!. No help on the website. So I called the store. Customer service Said they must have sold the one in stock. Sorry. I asked if there was anything she could do. She said no, sorry. Do you want to cancel the order? I said I will, and go shop at home depot. She said okay, thanks. They used to be great. Now, they are too big to help people or solve their own problems. Hey, maybe I will go back to ace hardware...​ read more

The customer service lady's name VIVIAN, she needs to take to go back kindergarten to learn how to said please and thank you, and turn her mouth shut. I come to order the tiles 6k, my order are ready but I need to apply for credit card , when I ready to pay , I have some questions about my delivery and deal from LOWE'S credit card, Vivian said, she don't have time to answer my questions, I need to go back to the tiles place to ask them. Yes, she's don't care value customers, and don't care about the company wasn't make any money to pay the employees. all she cares about her paycheck every week . Good luck for you Vivian, these kind of this person never last and successfully. read more

DO NOT GET YOUR FLOORING INSTALLED AT LOWES OF NORTH PEORIA! Not only do they have the worst customer service and no people who want to work I was there for 3 hours just to purchase the flooring and install . They destroyed my master bedroom baseboards not corporate or the install service people were not ever available to help ! and when the so called manager of installs was finally available to talk she blamed me for signing the contr that by the way does not say we're going to destroy your base boards it reads some scuffs and marks . when installs was useless and did nothing but tell me they'll give me some money to buy baseboards but I have to pay for the install I said do you think that makes up for the fact that I've been through the worst starting with the store not telling me they're going to destroy my baseboards and most of all nobody giving me a run down of the contract? so after over a month of back and forth and they could not care less about the customer they trusted their installers only the customers word meant nothing to them . I emailed a long letter to who I thought was the CEO Marvin Ellison but noooooo one of his people who claimed they're from "EXECUTIVE CUSTOMER SERVICE" I thought finally someone who will listen and care about my experience with Lowe's but nope she was even worse that the so manager of installs for Peoria Az Terry Guevara who blamed me for signing the contract and had the audacity to blame my baseboards for not being primed. I said what the?.. I kept telling her NOBODY WAS KNOWLEDGE ENOUGH TO SELL THE PROJECT LET ALONG WARN ME OF ALL THIS THATS SUPPOSEDLY NORMAL TO DESTROY BASEBOARDS!! Back to the supposed lady from executive customer service she not only wasted my time for going back and forth for another 3 weeks because she had to call "Lowes business partners" finally at the end she called me and said their partners said it was normal to destroy my baseboards and she agreed with them and can only offer me what the first so called manager did! I was like seriously ? What about everything I have been through with Lowes ? Here we are in February and I made this purchase in November and have been through hell and back just to get someone to listen to me and have someone take responsibility for destroying my room because the installers blamed it on Lowe's and Lowe's blamed it on the installers and she assured me that everyone involved was reprimanded. How does this help me though? I was APPALLED to say the least I told her no thank you keep your money I do not trust Lowes they are.a huge corporation and they do not care one bit about the customers home and what they say they only trust their "Business Partners" .If you know what's good for you do not shop at Lowes Horrible nightmare customer service from store to so called corporate for over 2 months to still have to walk in my room and have to look at the damage they caused and unfortunately you and I the consumer mean nothing to them unless we're spending tons of money there such as maybe a contractor business owner would mean to them ! read more

Shout out to Gregg in plumbing! He found me dazed and confused in the shower aisle at 6:30 AM this morning. He was exceedingly patient, helpful and knowledgeable. I usually shop at Home Depot but was ignored there, so headed over to Lowes, luckily . There is no such thing as coincidence read more

@Lowes purchased beverage fridge and tried return because it didn't fit and I was denied. New policy is 48hrs for returns although it's posted nowhere in section or register. Bunch of thieves keeping my $400 #badbusiness I guess you need my money more than me #dishonorable Wish I could post negative stars read more

Was not impressed with Bob in Kitchen Cabinets Department. He could have cared less about us. On the other hand the gentleman that was in Bathroom Fixtures was extremely helpful and took the time to explain his thoughts and ideas on what we planned to do, for that reason I will come back. I wish I had gotten his name. I think they really need to work on Customer Service, Home Depot has them beat in all aspects when it comes to CS. read more

Walked around the store looking for wood shelving, not one employee asked if I needed any help. After loading all the wood on my cart and going up front to get assistance at the wood cutting area. The saw was down and out of service. After paying for all my wood, I realized I was over charged for the wood and was asked to go over to Customer Service. Found out someone stacked a bunch of full sheets of boards in the wrong spot. Needless to say, it was double the price than I thought. Instead of price matching it they expected me to suck it up. I did a full return and will never go back to this horrible, horrible store. It's no wonder their parking lots are always empty and HomeDepot's so busy. What a difference between the two. read more

DO NOT buy an appliance from Lowe's that needs to be installed. First of all, they only use one install company. They said we would receive a call within 48 hours to schedule delivery and installation. The sales rep screwed up my phone number so the installation company called the wrong number to schedule installation. So I call Lowe's and they gave me the phone number of the installation company. And now it will take another 8 days before delivery and set-up. And Lowe's is so big, that they really don't care. I should have bought from Spencer's! read more

Worst employees ever. One employee said " what do you want make it quick" another started flipping out throwing boxes and said " WHAT " the last one said I'm busy. We left the cart and took our money else where! read more

Absolute worst experience of my life dealing with Lowe's flooring in Peoria off Lake Pleasant Boulevard. Took them three weeks to get a measurement. The company eclipse flooring came out and did measuring and I had my parents there to do the door opening for them. The guy argued with my parents the whole time about where I wanted my flooring. Took three weeks to get, an estimate from eclipse to Lowe's. Then I went in to purchase the flooring they screwed up there even more told him I needed the flooring installed by July 16 and they said that's no problem at all. Flooring is not scheduled now until late July. Bunch of bullshit. Also, I applied for the Lowe's. American Express card was approved for it, but then they could not use it to buy the flooring because they had a glitch in their system. Therefore I lost a 5% discount also on top run run run. read more

Steve and brad can both suck my peach fuzz for being very arrogant, Bryan is a horrible manger and has no communication skills. This is why Lows cannot progress in a great way because you have people like this that holds the company down and it's so sad that a great company got to have people like this read more

Flooring warning ! Do not use Lowes for flooring . They use a contractor called Premier Service Group who are horrible. The job took 3 weeks to complete . They promised 1 week ( 1300 sq ft) The installer took at least 8 days off during that time . They installed the floor unevenly , did not clean up , damaged walls , I was in an Airbnb for 3 weeks instead of one . They spilled oil from their truck all over my driveway , ran over landscape lights . Do not use Lowes or Premier service group . Go to a flooring store read more

As we are in the middle of a massive Covid spike in AZ and masks are required in our county, I expected my delivery drivers would be taking all recommended precautions. Instead, they came to my door not wearing masks and after dropping off the items, came to me with a clip board and a pen to sign for delivery, again with no mask. Your delivery team should be wearing masks and you should be finding a way for us to sign for the order without a clipboard and shared pen, eliminating the possibility for social distancing. read more

Carpet department terrible. Place an order for carpet they had in stock. Had to wait a week for them to come out and measure. The employees at Lowes in the flooring department are rude and not help. One employee would never look anything up and tell me nothing he can do, just have to wait. Not what I was told when I ordered. Did everything the original employee told me to do and still had to wait too long. read more

I have been going to this Lowe's for over a year now and every time I have been happy with the service and selection. Every person here is so friendly and helpful. Today I had a really great experience with Mario. He ended up helping me in three different sections and in each one he was amazing and went over and above. This is one of the reasons why I find myself back at this store anytime I need something. I highly recommend shopping here. read more