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    Sherwin-Williams Paint Store

    3.0 (4 reviews)
    Closed 10:00 am - 4:00 pm

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    7 years ago

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    6 years ago

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    7 years ago

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    Dunn-Edwards Paints - So many colors to choose from

    Dunn-Edwards Paints

    4.2(43 reviews)
    1.8 mi

    I stopped into Dunn-Edwards in Surprise today to pick up paint for a project and brought my samples…read morewith me. The staff got everything matched and mixed quickly and I was in and out without any hassle. Jeremiah was awesome. The pricing was very reasonable, they have a huge selection of colors, and the quality of Dunn-Edwards paint has never let me down. I've been using their paint for close to 30 years and it's always been dependable. Great service and a smooth experience

    Absolutely Outstanding Customer Service - Ask for Alisa!…read more I went into Dunn-Edwards in Surprise, AZ, trying to match a paint color used only in one bathroom in my house--painted sometime between 2016 and 2022. I brought tiny chips of paint, hoping they could scan them, but they were too small to read. That's when I was lucky enough to be helped by Alisa Hickman, and let me tell you--she is incredible. Alisa went above and beyond to help me solve this mystery color situation. She looked up my old painter by name and phone number, dug through years of archived orders, asked if I had other paint cans from that era, and then used the codes from those to narrow it down. She even scanned the small chips I had and manually compared them to several possible matches from custom orders--determined to figure it out. All while juggling other customers and still checking in with me constantly to make sure I was taken care of. She spent nearly an hour with me, and never once acted frustrated or rushed. Her level of service, patience, and commitment is something I haven't seen in retail in decades. If you go to this location, ask for Alisa. She's a rockstar and made me a Dunn-Edwards customer for life.

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    Dunn-Edwards Paints - Tons of paint

    Tons of paint

    Dunn-Edwards Paints
    Dunn-Edwards Paints - Color match was perfect. Can't even tell.

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    Color match was perfect. Can't even tell.

    Sherwin-Williams Paint Store

    Sherwin-Williams Paint Store

    3.4(8 reviews)
    1.7 mi

    Went in to Sherwin Williams on Litchfield and bought 5 gallons of paint for Rv garage was charged…read more92 dollars per gallon even though sign on counter stated 42 dollars, employee KYLE I believe his last name is NEWITT, ignored it when pointed out. I also purchased 1 gallon of white paint. Left store returned later in the week for more supplies I talk to different employee and he said the employee charged wrong price for both 5 gallon ($50.00 more) and the 1 gallon can of paint at twice its price. So I received a refund of $372.09 dollars. A week after I called home office to complain I received a phone call and was informed the this individual turned in his 2 week notice. So he stole from a customer so their answer was to let him resign and passed the thief onto an unsuspecting business and employees

    Awesome customer service at this location. Zack was a fantastic help. The only complaint is the…read morenumber on thr paint chips jump around. It is such a chore to pull chips even having the name of the colors and the SW number. Ahhhhhhh The guys help, but I am not about to pull them from other clients just to help me pull chips. We are updating our community colors for our HOA. Thanks for being aweseme here. They have an app they can use or you called Color Snap. Downloiting it helps make finding the color Samples easier. I also pulled some samplebchips for a commercial job for my husband, which was super easy, as I was searching by color to match an object, not by name and number. More expensive, but they have good product lines and commercial tends to lean towards them more at this time because of their quality compared to other brands.

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    Sherwin-Williams Paint Store - Refund

    Refund

    Sherwin-Williams Paint Store - Theft

    Theft

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    Sunwest True Value

    Sunwest True Value

    3.4(22 reviews)
    0.7 mi
    $$

    Snarky employees, poorly trained in CX. I stopped in at 5:54 pm knowing they did not close until…read more6:00 pm. I had a small used plumbing part in my hand and knew I just need to go in, match the size and color to what they have on display on wall hooks, checkout and leave. As got out of my vehicle near the front door . . . again, at 5:54 pm . . . an employee who was wheeling products sitting outside on the sidewalk into the store said they are closing. I showed him the used part I had in my hand and said I just need to run in and grab it off a wall hook display, purchase it and leave. He emphasized their need to close. Another customer drove up after me and parked next to me, then entered Sunwest True Value behind me. I ignored the snarky employee, went to the plumbing section, could not find what I needed in the size and color I needed and began leaving at 5:56 pm. Instead, when I turned around the snarky employee who was closing the store at 5:54 pm was behind me. He had followed me. I explained they did not have what I needed, therefore I said I need to get out of here because they close at 6:00 pm. The snarky employee instead insisted on looking at what I had and began searching on the wall hooks for the part I needed. I reminded him the store is closing at 6:00 pm, they do not have the part that I need, so I need to leave. He said, 'Well, I'm here to help you'. I explained they do not have it, reminded him they close at 6:00 pm, but he still insisted. So I stood there while he searched the same display I had just searched. He turned around and said to me they do not have what I need. He followed me back to the front door telling me where I can alternatively go find the part that I needed somewhere else or something like that. As I walked by the cashier, the customer that arrived after me had also already found what they came for, was paying for it and then exited out behind me. I was pleased I was able to at least distract the snarky employee so the other customer could get in to get what he needed without being lectured the entire time like I was. I'll be curious to see if this True Value franchisee is able to survive based on 1) the way they communicate with their customers, plus 2) selling enough volume by closing earlier than their posted closing times. They should at least post their true closing time of 5:54 pm, instead of misleading people by posting 6:00 pm as their closing time.

    My go to hardware store in the area. From screens to screws and paint to patio decor, Sun City…read moreTrue Value offers a fantastic selection of just about everything you need to keep your house in order. The local, knowledgeable, friendly staff delivers great customer service. Be sure to join their customer programs for deals and discounts. Their sister location in Sun City West is also a great place to stop in. Prices may be a little higher than the big box stores, but overall value is fantastic.

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    Sunwest True Value
    Sunwest True Value
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    Sherwin-Williams Paint Store - paintstores - Updated May 2026

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