Alisa helped me my mother today. She was so amazing and so empathetic towards my father just passing away and just ended up helping us get the perfect color for my new apartment, And Rico really helped as well, letting us know how long it will take and letting us know how much paint we would need Such an amazing Staff I hope their boss sees this because they truly make this company what it is. read more

Service with a smile. I was able to purchase the paint required to update new items installed in my home. Exterior needs to be painted where work was completed. No issue. I brought in the color needed, they mixed and recommended the brush needed and I was quickly on my way home. Thanks for great service! read more

I stopped into Dunn-Edwards in Surprise today to pick up paint for a project and brought my samples with me. The staff got everything matched and mixed quickly and I was in and out without any hassle. Jeremiah was awesome. The pricing was very reasonable, they have a huge selection of colors, and the quality of Dunn-Edwards paint has never let me down. I've been using their paint for close to 30 years and it's always been dependable. Great service and a smooth experience read more

Dunn-Edwards Paints - Tons of paint - Hardware Stores Near Me - Surprise, Arizona

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Absolutely Outstanding Customer Service - Ask for Alisa! I went into Dunn-Edwards in Surprise, AZ, trying to match a paint color used only in one bathroom in my house--painted sometime between 2016 and 2022. I brought tiny chips of paint, hoping they could scan them, but they were too small to read. That's when I was lucky enough to be helped by Alisa Hickman, and let me tell you--she is incredible. Alisa went above and beyond to help me solve this mystery color situation. She looked up my old painter by name and phone number, dug through years of archived orders, asked if I had other paint cans from that era, and then used the codes from those to narrow it down. She even scanned the small chips I had and manually compared them to several possible matches from custom orders--determined to figure it out. All while juggling other customers and still checking in with me constantly to make sure I was taken care of. She spent nearly an hour with me, and never once acted frustrated or rushed. Her level of service, patience, and commitment is something I haven't seen in retail in decades. If you go to this location, ask for Alisa. She's a rockstar and made me a Dunn-Edwards customer for life. read more

Went in there earlier today around 10am with a super tiny piece of paint and ask them to match it. They nailed it!!! See picture. You can't even tell I did a tiny touch up. Incredible job guys. Thank you! read more

Dunn-Edwards Paints - Color match was perfect. Can't even tell. - Hardware Stores Near Me - Surprise, Arizona

A Huge shout-out to Richard Miller and his staff at the Bell Road store. They are always very knowledgeable, friendly and quick. I went in to have a color matched and they mixed me up a quart within a few minutes. They are my go-to store because they are close, but mostly because of the great Customer Service!! Diane S. read more

Dunn-Edwards Paints - Hardware Stores Near Me - Surprise, Arizona

Ally was great! The service was fast and everyone working there was attentive and so kind!

Thank you Alisa, for the amazing customer service! You are knowledgeable and courteous. Thank you for such good care! read more

I am a Retired USAF Veteran and I know the meaning of "Great" customer service. Alisa (Manager), Rico (Asst. Manager), and their team at Dunn Edwards Paints gave me just that; "Exceptional" and "Outstanding" customer service. These two managers and their team are "Top notch" and they have a passion for their skill; painting and painting supply experts. From step 1 to step 10 these painting experts took their time with helping my paint design, answered all my questions, and gave me an impeccable buying experience; the service I received was "Exemplary". This place is a "One Stop Shop", everything I needed for my painting project. They sell high end products that will put the final touch on any paint design and ideas you may have, and their prices are amazing and affordable. I can't thank Alisa, Rico, and their team enough for all of their guidance and knowledge with helping with me with all my painting design needs; "Extraordinary" service. Thank you very much Alisa and Rico; greatly appreciated. I will definitely recommend to my fellow Veterans the service I received from Dunn Edwards Paints located at 15495 West Bell Road Suite 100, Surprise, AZ 85374. Sincerely, James H., Retired USAF read more

What a helpful store! Alisa (Ali) is very knowledgeable on colors, super patient and great to worth it. She understands the undertones and what goes together. Highly recommend working with this location! read more

The staff at the Bell and Reems store are fabulous. I had to make 4 trips in for different samples for a few different rooms. They were a huge help in pointing me in the right direction and happy to provide me with all the paint samples I needed read more

Great customer service! Richard Miner listened carefully to our request to customize colors, and found the perfect shades. He was efficient and has great color sense. We have always had a good experience at Dunn Edward's. read more

Its been 16 years now. This super clean super friendly store has not changed a bit. I really appreciate everyone who has worked here as they are always awesome even though the time between my visits is lengthy and the employees are new they are always so helpful. They treat everyone the same and I like seeing that. Sping is in the air and it is time to refresh the doors and base boards. I appreciate this store so much. They always go above and beyond to answer questions on thr phone and get us in and out fast read more

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I LOVE DUNN EDWARDS!!! Kevin the Painter send all his customers here! 480 842 0230 Plus they color match is always spot on the money! Thanks read more

Dunn Edwards Paints is fantastic to work with for all your painting needs. I have hired them to complete a few jobs and Jane Pritchard is extremely knowledgeable and very responsive. I would highly recommend this company to anyone. Jane is the best! read more

Why would you purposely purchase a gallon of paint knowing that you will have some left over, only to return to it and find the lid rusted closed? This too can happen to you here. The lids for their cans are untreated steel (vs the coated lids on Behr paints at Home Depot) which sets the rust into motion when the lid is first applied to the can. IF you knew this ahead maybe a piece of heavier plastic film, etc. might save you. Bottom line: cheap cans , lids and not-so-great paint! Avoid the loss and use the Behr brand at Home Depot for example. The photos say it all. In fact, the Behr can is a year older. read more

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Exceptional customer service is hard to find these days. Sara Roush has been amazing every time I go in. She always remembers me and the paint I previously purchased. She always goes out of her way to make sure I have what I need and sets realistic expectations. What a gem. read more

Sarah went above and beyond to help us choose paint colors. I had been to paint stores four times before finding Sarah. She mounted paint color groups so I would have options to share with my husband. We easily agreed on a color group. The paint is made in AZ for the AZ climate. My husband is very happy with the product and service. They take extra measures to ensure the Bell Rd store is covid protected. read more

I needed to have a paint color matched that was from a competitor and I was amazed at the lack of hesitancy to do this task at this location. I remember a time when this was unheard of in the paint business as the equipment that mixed the tints wasn't as good as today. Anyway, because of past weather issues in Texas and this Covid thing causing transportation, Sara (The Boss Woman, LOL) found some base and Alex came as close as possible to a match in the mixing. The staff (Sara, Amanda) I dealt with at this store was extremely helpful and their customer service skills were amazing. I will most definitely continue to shop there. read more

They would rather talk on the phone than wait on a customer. I was standing at the counter 5 minutes waiting to be waited on. They just kept answering the phone rather than wait on me. I guess they are to busy to have customer service any more. Good thing there is other paint stores in Surprise AZ. read more

Absolutely great service, their team went above and beyond for what we needed for our small businesses! I highly recommend this store to anybody looking for friendly and fast service, thank you! read more

I have painted A LOT of houses and walls over the past 3 decades and being from the Pacific NW, the main brands I stuck with were Sherwin Williams and Miller Paint (only because they took over the Kelly-Moore paint, which I still maintain is the best paint I have ever used). But in moving to the SW, Miller Paint is not down here AND the new home we bought had leftover cans of Dunn Edwards, so I decided to continue using what they had used on our home and bought more of the Dunn Edwards paint, to repaint the entire house. Wow, what a mistake! While I must admit that their customer service is beyond excellent (free paint samples, finding paint at one of their stores and having it mixed and delivered to the store nearest me, just with a phone call, follow up phone calls, etc), the actual paint itself has caused me a lot of grief. First, I have never seen paint separate so quickly as this paint does! Second, the cans rust and drop fragments into the paint within a month of sealing up a partially used can and reopening it (and yes, it is stored in proper conditions for paint). Third, the color just never turns out true, on the walls. In fact, I was having such difficulty with colors (went through 15 paint color samples) that I even broke down and bought their sticky paint swatch sheets and started using those, thinking I was doing something wrong or it was just the lighting in our house. I have never had this difficulty before! Fourth, I am seeing a lot of peeling. Granted, I can't blame the Dunn Edwards paint 100% for this, as I don't know how the walls were prepped, as this was a 15 yr old home we recently purchased. What I do know is that I walked into a freshly painted home with Dunn Edwards Spartawall and within a few weeks, I started noticing peeling at the bottoms of the wall, by the baseboards, and when pulled on, paint peeled in huge strips, halfway up the walls. Could it have been excessive humidity in the house or improper prep from when the house was built 15 years ago? Possibly, but it is a high end home in a high end subdivision with a high end builder that built the entire subdivision, so I doubt the improper prep argument. (Plus, none of my neighbors have experienced this.) Since it's the desert and it was before the monsoon season and we didn't have a humidifier, I doubt the humidity argument. (Both of these reasons were given to me by the manager of the store when I brought in a huge amount of palm sized sections of peeled off paint and pictures.) My personal opinion is that the original paint was not Dunn Edwards but when Dunn Edwards Spartawall was applied to it last year from the past homeowners, it created a reaction that caused ALL the paint layers to lift off the drywall. But, this fourth reason is a little weak, I will concede to that. However, reasons 1 to 3 are enough to keep me from ever buying Dunn Edwards paint again. It's back to Sherwin Williams for me. NOTE: This was happening with BOTH their Exquisite brand and their Spartawall brand. And at this point, I am staring down repainting my entire house due to the color still not being what I was hoping for, all the while worrying that I'm going to get even more lifting/peeling when I switch to Sherwin Williams' paint. I do want to reiterate that Dunn-Edwards customer service is literally one of the best experiences I have had in any paint store over the past few decades. They truly care about helping you out. But I just can't overlook the quality of the paint for superior customer service. read more

We heard Dunn Edwards does a complimentary rendering of your house of paint choices. We walked in today with 4 employees there, no customers & told its by appointment only. Ok, but no appointments were available today and the person who does the service was there sitting at her desk alone. We were told next appointment was Tuesday or Wednesday afternoon. Not very convenient if you work during the week. Another review said they sent a picture of their house and the pictures are sent back via computer....not sure why no one wanted to help us today. read more

Good service is so important and after my first experience at Dunn-Edwards, I had to comment. While another paint store is much closer to home, I will buy my paint here. The painters that I interviewed seem to prefer this paint. It was my initial contact with Cynthia, paint consultant, that won me over. My first couple visits she was always busy so I went in to make an appointment but she was free. WOW! She knows he stuff and the particular requirements of my community. She's professional, pleasant and a delight to work with. read more

Teach the girl that answers the phone some basic phone manners. Wow! Actually drove out of my way to go PAST this location to the one on Litchfield. read more

I was in dire need of epoxy paint for my patio and didn't know anything about the process or what steps to take to get the job done. Sara greeted me friendly and after listening to me she immediately took action by explaining the whole process to me. She guided me to the right isle and pointed out which container I should use. Sara then discussed several color choices and waited patiently for my decision. After I finally made up my mind she then proceeded to mix the color and showed me the results on a little strip of paper and asked me if that color would work or if I wanted it changed. Wow, what a great service. She then pointed out the other things I needed to apply the paint, dummy me didn't even think of that. Sara assured me that I can call anytime for additional questions I might have and she even offered to bring the stuff out to my car. I am beyond happy and satisfied with the store, the pricing and the excellent customer service. Barbara. read more

The quality of the product speaks for itself. The problem is trying to find qualified individuals in the various stores that can relate to you the possible combinations of colors you could use. The tools on the website are very good I wish they could translate this to the in-store help. read more

We met with Kayla, the professional color advisor, to select colors for the outside of our house. She downloaded a photo of our house on her computer and showed us a couple of choices of color combinations. She recommended painting the trim a little differently than it was currently painted. We selected a 3-color combination, based on Kayla's recommendation, and we couldn't be happier! Our painters were even impressed with the color combination. We appreciate Dunn Edwards providing this free service. Absolutely love their paint. Won't use any other brand. read more

Kayla Strawser helped me with renderings of what our house would look like with new colors. She was so knowledgeable and friendly and made the whole process simple. Our paint contractor was known to her so he already has our choices. Really made the whole experience pleasant. read more

Had a formula mix up for paint trim and got the wrong color. HOA sheet listed wrong paint brand to match to. Victor was relentless to figure out what happened and cheerfully fixed it and exchanged the paint. Go see Victor at this location- he knows his stuff. read more

My name is George and iav been a painting contractor in the valley for 20 years and I have been to every store in the valley and by far the store in surprise On bell and reems is by far the best store to go to the staff is so helpful always have the products and paint I need always willing to answer any ? I have and always go over the top to make me wanna come back my two favorite people is Tony and Sara they are awesome read more

Alaina at Dunn Edwards Paints in Surprise patiently listened to my likes, dislikes and vision I have for the interior of my home. Although the stores Professional Color Advisor is on maternity leave, I was very satisfied with the way Alaina answered my questions and was knowledgeable on the direction I should go. read more

For the first time we used a paint consultant! What s good decision that was. they went out of their way to help!! And knew what they were doing read more

Customer service is horrible. If you have a problem they shrug their shoulders as if they could care less. There are other stores with great paint. We won't be back. read more

We took advantage of meeting with DE's professional color advisor, Kayla, and couldn't be happier! She walked us through some color selections that are far superior to what I originally had in mind! She took my house photos and created renderings using our chosen colors, which was so helpful to envision what they will look like. She got us free samples of our final selections and we are able to get an idea of what it will look like before we commit to having the entire house done. The entire process was SO valuable and fun! Thank you! read more

Just bought a house in Surprise and needed to touch up in rooms. Brought some samples in to Dunn Edwards and they were so helpful and amazingly matched my colors. Yeah read more

I like the quality of Dunn Edwards paint. In fact just had the outside done and preparing for the inside. We have a painting company all set. We were in the area of the store at 15495 W Bell Rd #100, Surprise, AZ 85374 and thought we would look at some colors and meet with the color consultant. Upon entering we were not greeted in a friendly manner. Was in the process of putting on our masks as required and the lady admonished us for that. We asked about the paint colors ad was just pointed to them. We said we are just trying to decide and would like to talk to the consultant. She said well what color do you want. We have a base tone in mind and again said we would like to talk to the consultant. She then said I will see if she has a couple of minutes for you. Note the consultant was sitting less than 3-4 feet from us on her computer. She sat and watched and heard it all and never said a word. Very poor customer service and not professional at all. read more

Great customer service during this Covid19 pandemic. Very friendly and answered all my questions quickly and professionally. Ciara was very helpful and sent me 3 computer renderings of the color schemes we selected. Highly recommend and would use them again. read more

More than friendly and dependable. Thank you Dunn-Edwards for helping us to customize our new home in Wickenburg. tom brodek read more

We've been in a few times to purchase paint for various projects. The employees are very friendly and knowledgable and the paint holds up very well. We really like that they offer the low VOC paint as well. We will continue coming back! read more