I just went to the store at Dunn Edwards at this location. I made a mistake which was completely my…read morefault and they would not let me leave without correcting it. I was blown away how adamant they were about making me happy and of course, wanting to continue to come back here.

Get the sense that staff genuinely strives to do a good job here. Have had a little confusion over…read moreconflicting recommendations but at least everyone makes a strong effort to help. Far better than my experience at Sherwin Williams, and upon reading I discovered Dunn Edward's is specialized for desert climates, which is definitely a plus. Young man who is there virtually every day has been exceptionally good with recommendations and insight. Glad this location is close by.

I stopped into Dunn-Edwards in Surprise today to pick up paint for a project and brought my samples…read morewith me. The staff got everything matched and mixed quickly and I was in and out without any hassle. Jeremiah was awesome. The pricing was very reasonable, they have a huge selection of colors, and the quality of Dunn-Edwards paint has never let me down. I've been using their paint for close to 30 years and it's always been dependable. Great service and a smooth experience

Absolutely Outstanding Customer Service - Ask for Alisa!…read more I went into Dunn-Edwards in Surprise, AZ, trying to match a paint color used only in one bathroom in my house--painted sometime between 2016 and 2022. I brought tiny chips of paint, hoping they could scan them, but they were too small to read. That's when I was lucky enough to be helped by Alisa Hickman, and let me tell you--she is incredible. Alisa went above and beyond to help me solve this mystery color situation. She looked up my old painter by name and phone number, dug through years of archived orders, asked if I had other paint cans from that era, and then used the codes from those to narrow it down. She even scanned the small chips I had and manually compared them to several possible matches from custom orders--determined to figure it out. All while juggling other customers and still checking in with me constantly to make sure I was taken care of. She spent nearly an hour with me, and never once acted frustrated or rushed. Her level of service, patience, and commitment is something I haven't seen in retail in decades. If you go to this location, ask for Alisa. She's a rockstar and made me a Dunn-Edwards customer for life.

I would not recommend this location! I interacted with the manager briefly and he was extremely…read moreunhelpful and rude. The team seemed to be more useful but overall I do not support this location or the business any longer when they have this type of manager running the store and representing the company.

Elijah is a magician! He spent the time digging into my paint sample and produced the details I…read moreneeded to buy what I needed. Thank You!!!!

Great experience at Dunn-Edwards! The staff was knowledgeable, friendly, and helped me find the…read moreperfect color quickly. The store was clean, well organized, and they had everything I needed for the job. Quality paint and excellent customer service--definitely a 5-star visit!

Excellent service and attention. The entire team is knowledgeable. Deseree has been extremely…read morehelpful at each of our visits. Highly recommend.

Bought a quart of paint for my house a few months back because painter used this brand. Could not…read moreuse for a few months and when I tried to open can it would not open and had to pry it open which ruined can . Today went to this store I bought from to get new can to put paint in since it was good. Told I can not have can needed to buy new one. There process of sealing can cause this problem but took responsibility

I was not thrilled with my overall experience here today. I need to repaint my door and my HOA is…read morevery specific on the color selection and where to buy the paint, but offers a discount code. My husband asked me to pick up a quart for our door and get paint chips for the house colors so that we had them to use in the future. I tried go in on Sunday, but they had temporary hours listed and were closed. This was a little inconvenient bc they're listed online as being open, but it was really not a big deal, so I went back today. The setup was confusing. There are two counters opposite and one person was serving two customers at one counter and a gentleman was doing something on the computer at the other, so I wasn't certain where I was to go to receive service bc he looked busy. I went to the sample wall, but there was a couple looking at them and just standing there staring in the way, so I started to walk back to the front and the gentleman on the computer then helped me. The gentleman who helped me was very nice and informed me that they have been out of my specified paint type and color for several months. They can't call to let you know if and when it comes in. Ok... Bummer. I'll still get the paint chips and call back later to check in occasionally. I specifically said that my husband wanted me to pick up paint chips. He replies "Well I have samples of the two colors". Again I asked, "Ok, so you don't have paint chips or a sample of the third color?" and was told again "Well I can get you samples of the two." I'm thinking, ok, great. If I can't get paint chips the samples should be fine bc it'll be the true color and I can get 2 out of 3... You have to pay for the samples though, which I actually didn't need at all. Oh, and btw, the discount can't be applied to the samples... Of course... After I pay for two paint samples, he then said "Did you still need those paint chips?" This is where my experience soured. I specifically asked for paint chips when I entered and now they're giving them to me after implying they don't have them. So you got $10 bucks from me, which I had no need to spend, but I'll take my paint chips across the street to color match from here on out. This really felt like bait and switch. At least he prevented me from wasting my time and money at other locations bc they're out valley wide of what I need.

We are long-time users of Dunn Edwards products. The quality and longevity of their paints are…read moreconsistent, goes on easily and their employees have always been very knowledgeable and helpful. An idea for a dyi project recently brought us back to this location and I was surprised and appreciative when the employee politely suggested that our plan was really not workable. He could have just sold us some expensive product to create a mess with. Instead, he gave us his honest opinion which means we can trust him the next time.

Dom S. is the man to see. Very helpful, very knowledgeable, and very charismatic. Helped us to find…read morethe correct color for our existing trim from a small chip of paint we were able to obtain and put our mind at ease with their matching process. He is a MVP in my book! Thanks Dom!

I was greeting shortly after stepping in. We are considering a new paint job inside. I wanted to…read moreget a few sample paint cards. Nothing out of the ordinary; a new shade of white or tan would be fine. I grabbed some samples. They have their own parking lot.

Came in here early this AM and had such a great experience. I replaced my front door and the…read morecompany offered to stain it for me, but I had to provide my own stain. No problem. I came to my local Dunn Edward's and I was immediately greeted by a kind, younger gentleman. He directed me to the correct stain section and answered all of my questions. It's nice to see customer service isn't dead.

Love Dunn Edward's great selection choice of paint colors, textures, paint supplies/products and…read morereal hands on service dedicated to each customer no matter how big or small your project or needs are...First Class!!! The Frank Loyd Wright location is my favorite location. My sales tech is STEVE. He's so kind & friendly. Always makes me laugh too.The store is always clean & offers a little quiet space with refreshments while you wait. Even caters to kids with fun stuff like coloring to keep them occupied. Good vibes & laid back energy but getting what is needed done. GREAT set up. Plenty of parking, fair prices & and great location. If you stop in, tell STEVE, LaTonaya says howdy

This Dunn's is a great spot in Arizona. Good color matches. Super helpful and great location…read more Prices are adjusted accordingly. Good product selection.

Very good quality paint. Helpful staff!…read more Super handy having a location in Queen Creek!

Super nice employees. I had Will Morris today and he went out of his way to explain what I needed…read more Totally sold me with their excellent service. Nice to find a store that treats their customers like they appreciate them.

Kim Bauer helped us with color schemes to paint the exterior of our house. She has an eye for…read morecolor and just overall knowledge on swatches. She helped me to narrow down on over 30 color schemes that our HOA allows us to pick from. She knows how to joke around and give us enough input and wisdom from her own personal experience. Kim I appreciate your expertise and for giving us more confidence on paint that I never knew I should know about. I can't wait to start this obligatory paint project that I've been avoiding because of my cluelessness.

We went in to check out paint for a master bath project and had the good fortune to b able to get…read moreassistance from Danielle who is a professional color specialist She was a great resource and knows her stuff. She was fantastic to work with and we look forward to working with her again!