I am giving the store 5 stars for the customer service I received today In the past I was critical of an over long wait and poor customer service. The manager called me a few weeks ago and we spoke about the issues I had experienced Today I went in with a can of paint that had no brand or color identification on it. I needed to match the paint to my trim. The service person told me they could do it. Asked me to give them some time to do it and gave me a time when I should come back. Excellent communication I rocked up a little early. My paint was matched and ready for me I am a happy customer. read more

Dunn-Edwards Paints - Hardware Stores Near Me - Scottsdale, Arizona

Love Dunn Edward's great selection choice of paint colors, textures, paint supplies/products and real hands on service dedicated to each customer no matter how big or small your project or needs are...First Class!!! The Frank Loyd Wright location is my favorite location. My sales tech is STEVE. He's so kind & friendly. Always makes me laugh too.The store is always clean & offers a little quiet space with refreshments while you wait. Even caters to kids with fun stuff like coloring to keep them occupied. Good vibes & laid back energy but getting what is needed done. GREAT set up. Plenty of parking, fair prices & and great location. If you stop in, tell STEVE, LaTonaya says howdy read more

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This Dunn's is a great spot in Arizona. Good color matches. Super helpful and great location. Prices are adjusted accordingly. Good product selection. read more

Use ACE. I am aware that paint stores, such as this one, have huge mark-ups, so I thought I did my due diligence. But I got ripped off anyway. On their website, the paint I wanted was shown as $83.50 per gallon. I called to ask if, as a member of an HOA, I was entitled to a discount. I was told yes, 37% off. When I arrived to purchase the paint, I ensured they were giving me the 37% discount, only to find the discounted price was $74.83 per gallon. The clerk told me "The 37% discount is from list, not from retail." Apparently the list price on this paint is $119 per gallon. What a rip-off. Turns out I could have gone to my local ACE hardware store (check first - not all ACE stores sell D-E paint) where I can walk in off the street and pay $46.99 a gallon for the exact same paint. D-E paint might be good, but they rip you off when you purchase as a consumer. read more

No one working - who closes early on a monday at 3:30 and doesn't let in a woman with her child to just get quick paint swatches?? avoid this place at all costs - you should just go to sherwin williams they are much more attentive. read more

Came here for a quick lunch run to get a paint sample. There was one person in front of me. Once I got to the register to order my paint sample the poor sale associate was so low energy and moving at a snails pace. I paid in cash and you would have thought I was paying in Russian rubles by the way she acted. I admit it was a larger bill but it took 5-10 minutes for me to get my change and then I never got a receipt. She was really sweet just didn't seem confident in her job. After waiting 45 minutes for my sample I finally had to ask about my sample status and then it appeared it may have been sitting back there for a long time. Also the lady that I had asked decorating color questions seemed annoyed I was asking so many questions. I know the big boxes like Home Depot get a bad rap but my experience at the Home Depot in Scottsdale was 100 x better, faster and friendlier. Wouldn't recommend this location. I'm sad . read more

Major thumbs up to Andrea Barraza-Weick, assistant manager at the Dunn Edwards location on Frank Lloyd Wright. Andrea was wonderful to work with--patient, fun, and has a great eye for color. We showed her photos of our highly carved double front doors and discussed the "look" we wanted. Andrea quickly directed us to a color (Pasadena Rose) we would have totally overlooked. She provided paint type and sheen level guidance, painting tips (reds often need 3 coats!), sandpaper suggestions, and lots of encouragement. We now have a beautiful, colorful front door and entrance to our home. Thank you, Andrea, for your spot on advice and enthusiasm for our project. read more

I can't say enough great things about Jessica. She went above and beyond to help me and is super patient. She helped me pull all the HOA schemes (which was 10 total) and pulled every single-color chip. Jessica helped me see the undertones and asked me all the right questions to make the right choice. I drive past another Dunn-Edwards store to come see Jessica to finish my house. While helping me, she makes sure her staff is good and always greeting people coming into the store. read more

Condescending sarcastic attitude by the customer service person. I was trying to buy matching paint. The guy even said he can read when i wasn't sure of the paint spec (Paint color noticeable of the piant box.). Forced me to leave the shop. Customers have options always remember that. read more

Now I understand why every quality painter I know goes to sherwin williams. I came to this store because they had a sale on their samples colors. They offered 3oz paint color samples with 3 brushes for $19.99. I told the cashier, I came in interested in purchasing 4 color samples, but now I see this sale, can I add 2 additional samples colors for a total of 6 samples and 6 brushes for $19.99 X 2? He said sure! They mix my 6 samples of the colors and Evan brings them to me. He rings up $55 on the register. I told him that doesn't look right, are you charging me $15 dollars in sales tax? He looks at me and says the sale is only for 3 brushes and 3 samples, the others I need to pay full price for. I said that's not what you said earlier, he said to me to look at the sale paper, it says 3 samples and 3 brushes. He is the one who made a mistake telling me this sale can be multiples by 2, but he is too immature to admit his mistake. He was short and rude when I pushed him on it. Terrible customer service and very immature staff. Do yourself a favor and go somewhere else. Don't deal with the aggravation and immaturity of the staff you have to deal with here. read more

HUGE shout out to the Scottsdale Dunn Edwards store!!! I first went in to the Goodyear store to have this Tiffany's bag matched for a client because it was closer to my office. The Goodyear store told me they couldn't match it because it was paper and not paint. I use to work for DE... I know this is not true! I was so irritated! They flat out said they couldn't help me. So I took my business to Jay Turney! He and his team at Scottsdale DE are major rockstars! I don't think there is anything that they can't match! They were super busy this morning but still helped me and everyone else with a smile and great attitude. Thank you all so much! My client is so happy with this color. read more

Dunn-Edwards Paints - Hardware Stores Near Me - Scottsdale, Arizona

Came in yesterday for some paint and i couldn't believe how management was treating their staff. There was a manager, i believe her name was abby, who was completely talking town on her employee. Needless to say, this was in front of employees AND customers. I will not support a company that treats their workers badly. grow up and leave that poor young man alone! you're better off supporting home depot. read more

This place sucks absolute nutsack. Zero customer service skills, poor paint selection and staff. when I got back to my car there was a flyer saying I would be towed and there were two employees with leaf blowers getting dust and shit all over my car. read more

Total ignore a customer that isn't a professional painter. Go elsewhere they really don't care. Picked up 3 samples. The guy was busy eating his pizza, couldn't be bothered. Was out of chip colors and certainly wasn't going to look. read more

Earth, wind, fire and water. That's the way of the world. Hearts of fire creates love desire. To your place on the throne. Each of these earth's elements have a palette of it's own. The natural world. Texture and harmony like your home came up out of the ground. Enhancing the quality and richness of our lives. Bold basics is a calm expression that captures my current feelings. The summer brings to me sun patina colors. The summer in Phoenix is fire. Mid and deep tone colors have a cooling beauty. It may be 122 outside. Inside it is dark, soft and breezy. Brown and tan will embrace a room. Small rooms become dramatic. Large rooms become cozy. Painting the ceiling the same color as the walls or even a formula of the wall color that is lighter brings that much more. So what color do you want to live in? Choosing brown or tan. Here are some favorites. Inside Passage DEC764. Gourmet Honey DE6150. Warm Butterscotch DE6151. Maple View DE6152. Summerville Brown DE6139. Chocolate Chunk DE6070. Oyster DEC748. Travertine DEC738. Stonish Beige DEC716. Colorado Trail DE6117. Weathered Leather DE6105. Northern Territory DEA158. Sandcastle DEC740. Birchwood DEC752. Trail Dust DE6123. Mesa Tan DEC718. Cedar Chest DE6112. Weathered Brown DEC756. read more

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I am the manager of Brilliant Epoxy Floors in Scottsdale Arizona. I came to the store with an issue that I needed resolved on one of my job sites. Shane Kirchner and Matt Coon helped me resolve this issue with the the highest level of professionalism. Being in the service industry it's nice to know that when you go into their store you are getting great product but also a great partner. Thanks for all your help! Dan Sweeney Operations- Brilliant Epoxy Floors read more

I went to Dunn Edwards-Scottsdale location for paint selection. Andrea helped me & she was awesome!! She helped me select the perfect shade of white for my house. She was pleasant, cheerful & super helpful!! I was delighted & recommend her without reservation read more

Paul was great and very helpful. He was very nice when I couldn't find the right paint match. Thank you for all the help!

Super Friendly people Super fast service Super convenient location Super quality paint Thanks! read more

Extremely rude customer service! The girl that sits at the front desk closest to the window needs to learn how to talk to customers! Her condescending sarcastic tone is disrespectful and cold. Stop being lazy and get up to offer your customers help when asked! will be going to Sherwin Williams to purchase paint for our whole home remodel! read more

We are building a home and were in the Scottsdale store on Frank Lloyd Wright before the holidays with our samples trying to find the right colors to paint our home. Tara Dondas must have seen us struggling and she came over in between her appointments and gave us information on how to schedule an appointment with a paint consultant to help with this process. We left the store and scheduled our appointment online. This week we met with Tara. We brought in all of our tile/flooring/furniture samples and within 50 minutes, we had a beautiful color palette for our new home. Thank you so much Tara, you saved us an enormous amount of time and probably poor choices on our part. We truly appreciate that Dunn Edwards offers this service and provides the store with qualified people to help with this process. This was a 5 star moment for us, thanks again, John and Bernadette read more

Met with Tara Dondas last week and then for just a few minutes today. She's their professional color consultant which I didn't even know they had. She's amazing!!! I've been running around for a month trying to coordinate colors for all my cabinets, paint for entire interior, etc. I brought in my samples (flooring, tile) and she totally nailed it! She's personable, professional, extremely knowledgeable and efficient. She was patient, took input and my needs into consideration and helped me come to a conclusion that I believe will yield excellent results in my home. What a time saver. She's terrific! I couldn't be more satisfied! read more

My husband and I went to Dunn Edwards to get some ideas for paint colors as we are painting our entire house. We thought we could pick the color out ourselves even though we know nothing about colors and what looks nice. We asked for help and was assisted immediately by Andrea B. We showed her a picture of our cabinets and based on that we chose a color. We received samples but when we painted them on the wall, we knew it was the wrong color. We loved the color but it didn't go with our cabinets. We returned to the store for more help from Andrea, this time bringing a cabinet door. We asked Andrea for her help again, without hesitation she helped us pick out the right colors. She knew exactly which color family would work, we chose 4 different colors within the same family. I can't wait for the painter to start! Andrea was fantastic, we were in and out of there in no time. If it wasn't for her expertise, we'd still be there picking out colors. read more

Avoid this location! I am in the middle of a project and need to select a color for my painters so I have been in a few of the Dunn Edwards stores from Tempe to Tukee and Phoenix, depending where I am out running errands. All have been so helpful in helping me with the daunting process of selecting colors and getting wet samples! NOT THIS LOCATION!! Not only did they say they cannot help give any recommendations (not even tell me what are popular) which I found odd since they did at every other location and every paint store I've ever been in for that matter! They made me purchase some colors in pint size instead of sample which was 4x the price. They also didn't label the sample colors! I brought home 8 samples not one can labeled!! They also seemed very annoyed to be doing there job like I was bothering them for even asking for help! I never leave reviews but since there are so many locations let me help you by just going to one of the others where there are real paint experts that go above and beyond to help you and don't waste your time with this location!! Waste of time and money! read more

Super helpful and friendly staff, and MUCH better prices than Home Depot! Did my whole house inside and out with their paint from this shop. read more

Dolly the color specialist was very helpful, professional and friendly. We were very happy with the outcome! It's nice that the service is free when you come into the store. The rest of the staff was also helpful. **We have one suggestion to improve the general store service in the future. On a following visit, we waited in line for a quite a while as the people behind the counter took orders and helped people on multiple phone calls. We were irritated that we spent time and effort to come into the store to be passed over to service phone customers. Perhaps put phone customers on hold, or have a dedicated person handle phone customers so at least one person is available to handle store customers. Thanks! read more

Went in for a small purchase (just needed to pay, advice not required). Two "cashiers" fully occupied problem solving for customers, had to call for a manager 3 times before he sauntered out. 7 customers waiting in line to pay. Finally gave up, put the items back on the shelf and left. Next day, my wife goes in and experiences the same incredible lack of retail customer service. This place should just close its doors to non-contractor customers, as they sure haven't a clue about what it takes. That, taken with their "bankers hours" and closure on Sundays sends a clear message that Home Depot / Lowe's is a better place to go. read more

Not only was the staff (specifically Olivia) very helpful and friendly with my paint needs, they also were supportive when I discovered I had a flat tire! The store was fairly busy and the manager (Shaun) told one of his employees to be sure to assist me with my spare tire ASAP. They still met their customers needs inside with extra hands on deck stepping up to assist their customers, so Ross (who knew how to change a tire) could step away and help me. Once he was done, I was able to get over to get my tire repaired and pick up my kids from school on time with 5 min to spare. Their customer service and compassion to help someone in need did not go unnoticed!!! read more

Excellent information, advice and service! I called before my arrival and asked to have the paint I was looking for already mixed and ready to go. Speaking with Paul on the phone (East Frank Lloyd Wright store) I was thoroughly impressed with his enthusiasm, obvious professional expertise, and willingness to spend what ever time was necessary to answer all of my questions. When I got to the store my order was ready and Paul patiently answered more of my questions as well as helping me select some additional supplies. He even carried the paint out to my car!! Best experience I've ever had with a paint supply store. Highly commend Paul and will use this store again in the future!! read more

I called ahead and ordered my quart of paint. When I got to the store I had to wait about 5 minutes as all of the clerks were busy with other customers. When it was my turn, Paul apologized for the delay. He quickly brought my paint and gave it to me for free as he said I had waited to long and they pride themselves on better customer service. Thank you Dunn Edwards and especially Paulfor taking such good care of their customers! read more

Can not match paint or do custom colors to save their lives. Even after 2 tries.

this store has been awful for years and i try my best to avoid it. went in for some stain i could not find elsewhere, 1.5 hours later no stain, while other customers came in with custom match request that were completed while they stood and waited. ended up canceling my order. this just confirms what i already knew. im in the process of convincing my customer to use a Sherwin Williams product instead read more

Total waste of time. Absolutely the worst service ever. I have painted my interior and exterior with Dunn Edwards paint. The lady working the counter did her best to make things confusing and difficult. Not sure why a business would do that to a customer and let them walk out the door. I guess they don't need business. read more

What a great experience we had with the Dunn-Edwards location in Scottsdale. We were lucky enough to connect with Helanna, their colour consultant who gave us so much help selecting paint colour for our new home. Not only did Helanna take the time to review my photos but she got back to me within 24 hours and offered so many excellent ideas and paint choices that were perfect. My husband and I are thrilled and can't wait to see the colour choices in our home. Helanna really hit the nail on the head. We are so impressed with Dunn-Edwards and very thankful to have connected with Helanna. read more

Paul and Staff at Dunn Edwards went above and beyond to color match my existing paint! I highly Recommend this location!!

This paint store is the best. They are great at color matching and the customer service has always been good. Brian has been super helpful with phone orders and Ken is always nice when I come in. My favorite paint is the Suprema Velvet, goes on great and wears well. read more

Thank you Tayler for helping me choose colors for our new house. The consultation and renderings were just what we needed to make a big decision! Can't wait to see how it turns out. read more

Quality paint shop , service is average. But using DE paints for 20 Years - always my first choice.

Third time I've visited and customer service leaves room for improvement. This time Manager wasn't able to describe paint sheens and then called a number and read of my credit card - seemed fishy so I left. Something is off - high turnover in this store. Get your paint at Home Depot. read more

I'm so impressed by the team at the Scottsdale store. I'm in a time crunch to comply with an HOA order to paint our home - and Jay went ABOVE & BEYOND to help me! He personally made draw downs of the 2 colors I needed - which is something paint contractors typically have to order from their sales reps - and had them ready the same afternoon. Jay wasn't there when I picked up the draw downs, but the rest of the team was doing an amazing job dealing with a TON of customers and orders. Currently, only 1 customer can enter the store at a time, and paint was being delivered to cars in the parking lot. The staff was incredibly busy, with a packed parking lot and phones that never stopped ringing. The woman who helped me at the counter was awesome - and clearly a pro at multi-tasking! Overall - fantastic experience and highly recommend! read more