Broke my key on a beer bottle (dumb of me) but Jaden got me squared away in less than 5 min. He was…read morealso pretty excited at the challenge of fixing a broken key Highly recommended. Fast and friendly staff.

For being a smaller hardware store, I am always amazed that they end up having exactly what I am…read morelooking for. More times than not, I will travel valleywide and lose hope with the thought of "I'll swing by Ace and see if they have it" and every time, this far they have it. The staff are always incredibly helpful and generally assist even when I throw a "it's okay, I appreciate it" out there. For instance, on this trip, the gentleman directed me, I mentioned I took a peek and didn't see if and it was okay that I would cut my loss. He headed over and verified and found what I must have passed several times over. As far as the product? It was would have been offered elsewhere had they had it and at about the same price. In the past, I have been very fortunate to be looking for items that are on superduper clearance. Perhaps one of these days, I'll make this my first stop and spare days wasted with travel and unnecessary purchases that I am unlikely to ever return just based on the distance alone. Fortunately, Paul's is just a few mins walking distance up the street for me. Now, it's time to lock my number in, since I'll be bisiting more often.

I came in the other day and Derek was extremely helpful! I had a few questions and he was able to…read moreanswer all of them. I never say this, but honestly you should promote this guy! I've also only ever had good experiences at this store. Five stars!

Such a great store with friendly, helpful staff. They carry so many fun gadgets and items to help…read morewith your home improvement projects!

This is an incredibly fun store to shop. Fantastic customer service! Come in for nothing,…read moredefinitely leave with something.

We have an RV and I swear, we spend a good 30% of the time fixing 'stuff that breaks' and if we…read moredidn't have Ace, I don't know what we'd do. Yes you can go to the big box places, but you will not get the same level of service. We bring in some oddball part, explain the issue and they have 'just the thing' - and they know right where it is in the mess of aisles of items. We now have a toolkit that has a little bit of everything, but guaranteed on the next trip; there will be some weirdo thing that we need :) Bonus for this location is the softener salt out front so you can just back into your spot, pay and load up. Easy peasy

Five star service...every time! We appreciate the helpfulness of their team and always get the best…read moreout of our trips to Ace. They have a wide variety of products, you know: the thingamabobs, doo-hickeys, and so many other items that we can never remember the names of (to save our lives!) Our latest find was scored with the determined help of a young man (pictured here) that stuck with us until we found what we needed to get the job done, despite our terrible attempt to describe it! Thanks to him and all the other helpful folks at Ace, We walked out with the right items to get ourselves out of a pickle for under a buck. Great price, indeed! We are happy that we have an Ace Hardware right up the street that we can trust. They always guide us in the right direction when we get the itch to start working on projects that we have no business starting without the proper tools or training to do! SMH ‍ Thanks Ace! You rock!

I am a homeowner and do minimal shopping at home improvement stores. I purchased a pair of Ace…read moreBranded gloves on Saturday morning and came to return them and buy a more robust pair (for more money per pair) as the gloves did not last 3 hours of yard work - they had holes in the glove. The young lady refused to take the gloves back because they were used. I told her I knew that as I was the one who used them. After several verbal exchanges and her picking at the shredded glove, I got upset and called her a blockhead. (Not good by me) She said I had to see a store Manager. I just returned from attempting to return the gloves and buy a better pair, and Austin, the store manager, also refused the return, and I told him I would never be back. He smiled and said goodbye. I guess at $17.00 pair of gloves is worth really ticking off a customer. It's all smiles while buying, but not when you try and return a defective pair of gloves and buy a more expensive pair. I am done shopping at ACE. I want to buy locally, but I guess the cost of acquiring a new customer is less than $17.00. The store will not suffer one bit from my choice, but it is my choice to make. Good By Ace

Came in right before closing and Freddy was awesome. Even though they didn't have what I needed, he…read moretook the time to check other locations and helped me find it just minutes before closing. Super nice and really appreciated the help!

Great store with plenty of staff on hand at all times that are helpful. I had to dock a point for…read morethe dog pool I got this season. I purchased a dog pool here with paw print art and it's been great and lasted 2 summers. This season I decided to replace with a new one. However the one I purchased this season has fish as the art. It's a thinner plastic and doesn't work well for small dogs. The art is peeling off in a weird way and making goopy mess. The sides just bend and folds the plastic making it tear easily. I will be on the lookout to see if they get any paw printed pools and I will change my star to five if they do. Dog paw pools and fish contractor pools are way different.

Went in to find a laser level for my father. One of the…read moreemployees Jim was very helpful showing me where to look and took the time to explain which one would be the best for the project I'll be working on. He was quite friendly! I appreciate this location and especially the people that have helped me there. Jim was awesome! I'll definitely be back for any other home improvement needs

Helpful employees at this store made my shopping experience more rewarding. This store is well…read morestocked & has a very good selection of products, tools, & appliances. Also, they price match with their competitors. That in itself is great value.

There's a gentleman with shoulder length hair named James who I believe is a department supervisor…read moreof some kind. I've been shopping at Home Depots nonstop since 1992 and I just cannot recall the last time somebody went as far out of their way as he did to help me with something... I felt like I had to let people know about it... Thank you, James for going above and beyond to help me, especially with something that one could consider as trivial as my the problem I had.. but you didn't hesitate to ask me if there was something that you could help me with when you saw me wandering around looking like a lost puppy-and when I mentioned my silly little problem, you dropped everything and literally walked all the way across the store to the other side, just to try to help me, and it worked didn't it... Customer service is largely dead nowadays, so when someone sticks their head up and goes above and beyond, it really stands out... I sure hope they take really good care of you James because if they don't, I just might come back here and try to steal you for my business, because you're a wonderful ambassador for the company that you represent and HOME Depot should be proud to have you... I hope that you are recognized

I did an online order for pickup - they were nice and it had everything. I ordered a couple of…read morethings that came in sets (gardening tools) because the set of three was about a dollar cheaper than ordering them all separate separately, but I needed two additional sets as projects. Home Depot said they were out and asked me if I would like to substitute for the individual items.... Normally, I wouldn't think anything of it, but I had forgotten something and had to run into the garden section and I noticed that the sets were still there.... Which made me think they either didn't want to give me the last two sets or wanted the extra $$. - it's fine and the employees were good but if you want to make sure you get what you ask for go in

Great place for surveying supplies. Staff is very friendly and knowledgeable. Always a pleasure to…read moredo business here.

I mean, it's a HomeDepot…read more.. It's the one stop home improvement king and I hit them up weekly, or more... What they don't have in the store you can get shipped to the store or to your home, super convenient. I wish they had more hardwood options though!

i returned a pool test kit. i paid $16.99. they only refunded me $11.99.also you have to go in…read morestore to check your store credit. terrible!!!!! no wonder nobody shops there.

I have shopped numerous locations and often get better for less. Wide inventory with lots of…read morechoices. Staff has always been 5 star. Parking and access are great. I have purchased items elsewhere and than purchased better quality for less? At a later date giving away the lesser item. One example was pruning shears. Other places had many prices and brands. I got a pair and later saw Harbor Freight had only one. Lower priced and much better. 1st pair given away. Harbor Freight still good after ten+ years use!

I am so glad that this store rented the Office Max space, cos that square feet was pretty big…read more This store is only about 1.5 miles from my house. I used to have to drive down to Warner and McClintock to get the free HF give aways, and coupon sales. HF is my favorite store next to WalMart, and my Super WalMart is also only 1 mile away. I like it that Dollar Tree is right next door. But I tell you, you can get a lot of the SAME items at Dollar Tree for half the HF price, so go to Dollar Tree and check it out first. I even showed HF employee what I just bought at Dollar Tree for $1.25 when HF was selling the same item for $2.79. The Tempe store always had a lot of people in it, but this new location has almost no one in it when I go there. I think maybe the Tempe store has fewer people going there since this South Scottsdale store opened. Anyhow the staff is just as competent, cos they came from other stores. Inside is clean and orderly, and as another reviewer mentioned, plenty of parking right in front of the store, cos the other businesses have sparse patronage as well.