I can't say enough good things about the customer service at Nick's furniture store in Peoria. My…read morehusband and I were on a tight timeline, we needed to buy a couch in one day because we had family coming into town the very next day. From the moment we walked in, George was friendly and respectful. After we chose a couch, we had some hesitation about affordability, and that's when William stepped in with thoughtful advice and practical options that truly helped. Since it was Sunday, it initially looked like delivery wouldn't happen until Tuesday but William went above and beyond and made arrangements for same-day delivery. To top it off, George delivered the couch himself. Because of them, my home was ready in time for my family. This was genuinely the best customer service experience. They both made a stressful situation easy and pleasant.

This place is so much more affordable than any furniture place my husband and I've been to. (We've…read morebeen to MANY) and the people that work here are great! Also got free curbside delivery which was a HUGE help! We got our furniture so quickly! Highly recommend

What a cute consignment shop. Clean, well -organized and the wonderful holiday fragrance and aroma…read morewafting thru the store put my husband and I in the Christmas spirit! We looking for some furniture 'finds' but couldn't resist purchasing a cute Santa ornament and a plate. What made the experience so welcoming was they wrapped them in holiday tissue and put them in a nice Christmas bag. Great customer service! For these reasons, we will definitely be stopping by in the future - who knows, we may come across that 'one of a kind' piece of furniture for our new home. Thanks again to the staff of What Goes Around!

We had a really good experience at American Furniture Warehouse. The service was extremely friendly…read moreand knowledgeable with each product. Nobody was trying to press us, or pressure us into buying something we didn't want. We got an item that was on special clearance so we got a really good deal on it, and we are thankful for the promptness that the crew showed. We'd recommend to anyone looking for furnishings!

Very disappointed with my mattress purchase from American Furniture Warehouse…read more The mattress has caused ongoing back aches and other body pain instead of providing proper support. A mattress should improve sleep, not create health issues. The warranty claim process was extremely difficult and frustrating. Filing a claim took far too much effort, and when an inspector was finally sent out, it felt like the decision had already been made before he arrived. My claim was denied because he said he found a stain on the mattress, which came across as a convenient reason to reject the warranty rather than a fair inspection. I would not recommend American Furniture for mattresses or major purchases. As a social media influencer with millions of followers, I believe in sharing honest experiences, and I will be releasing a full video soon detailing this experience so others can make an informed decision. ----------------- Response to AFW comment: Hello, Thank you for the response, but I respectfully disagree with how this was handled and would like to clarify a few points. While the mattress is over five years old, that is exactly why a long-term warranty matters. Normal use over time should not automatically invalidate a warranty claim, especially when the primary issue is loss of support causing back pain and physical discomfort. Also, to be clear, there was no major stain on the mattress. The claim was denied based on a minor mark that does not affect the structure, support, or performance of the mattress, which was the actual concern being reported. When customers purchase a mattress with a warranty, it is the store's responsibility to clearly explain what can void that warranty at the time of sale. It was never explained that a minor, non-structural mark could result in a complete denial years later, regardless of the defect being claimed. The issue here is not whether mattress covers are recommended. The issue is that the warranty process felt designed to deny claims rather than fairly evaluate them. The inspection appeared predetermined, and the stain was used as a blanket reason to dismiss the complaint without addressing the actual problem of support failure. Saying this is "industry standard" does not make it acceptable. Customers reasonably expect a warranty to protect them from defects, not to be nullified by common, non-structural issues after years of normal use. I am sharing my experience so others can make informed decisions, and I will be releasing a full video soon detailing this process and why it felt unfair and dismissive.

Gloria was so sweet and helpful on the phone, it's hard to find good associates anymore…read more Very impressed with her CS Love the variety of merchandise in this store.

Lots of great products for your home and the prices are also very reasonable. There are things for…read morethe inside and out.

Nest home and co is my happy place. I always find fun stuff. My whole house is decorated with…read morenest home goodies

My go to shop in the area for unique gift items and home goods. I appreciate the quality of…read moreselections offered. Staff is always delightful.

Amazing selection, service, & value. When we got our table it had a small chip on it. When we asked…read morethem to repair it Mr. Steiner opted to make us a whole new table. It is so nice to see a company that cares so much about its customers. I cannot recommend them enough! Their selection of real wood & custom stains is amazing! If you want beautiful heirloom furniture this is the place to go.

When they tell you that this furniture is "made for life", believe it. I have purchased a dining…read moreroom set, hutch, breakfast nook set, TV trays, and recently, a chair bed. I have worked with Ellen for all these purchases, and she has been very helpful. The quality of this furniture is unmatched.

Plan to spend some time looking up, down and all around. Items range from traditional furniture to…read moreDisney collectibles to random, unique unexpected items. The longer an item is in the store, the lower the price goes. We stop in periodically since inventory changes regularly. If they are busy, service will be minimal but at a slower time, grab someone to dig into the jewelry cases or collection of bags. There's definitely hidden treasures in here.

Love the store but the owner is extremely rude. If you try to ask questions she is dismissive and…read moreabrupt. If you ask to look at something in one of the cases she acts like it is an inconvenience. Her husband tries and seems embarrassed by how she speaks to him in front of customers. Buyer and sellers be aware. Good luck hope you go on a day when she is not working.

We just purchased misc furniture for our home. Service was outstanding, selection was very good…read more Value is definitely a plus. American made furniture. A rarity these days! We are extremely happy, our home is now complete.

I have gone to furniture solutions for all my furniture needs for nearly 6 years. The owner Wendy…read moreand her staff are quite wonderful and knowledgeable about their product and they carry well constructed heavy duty furniture to fit all needs. If you need new furniture not matter what room you're looking for give them a try you wont be disappointed at all.

This store is packed with really upscale items. We went in and a world of good, handsome basics and…read moreaccessories were right in front of us. What a treat to find things we actually wanted and needed. Prices were very inexpensive which I loved. We immediately found an ice bucket we needed for a party, and there were many other party needs to choose from. We got pretty plastic disposable dishes, which we rinsed off after the party, and will reuse. The kitchen section had good utensils and lots of dishtowels and linens. I could have spent the day there and been surprised at every turn. Alas, my husband needed to go to watch a football game so we cut it short! Good find and full of Fun. The lady who checked us out was a delight. I shall return. Mrs. Sara

I've been to this store quite a bit since it opened. I've never bought furniture from them though,…read moreand I never will again. I didn't know there was specific "way" to buy furniture here but apparently there is. I saw a bench I liked, took the ticket up to the front, and handed it to the cashier asking if someone could grab it for me. She signaled to another employee to help grab it for me. Not so bad, right? Wrong. That employee was the nastiest person I've encountered in a while. Instead of just asking me nicely where the bench was located she RUDELY said "well where is it even at?????" I told her straight up that was a rude response and it wasn't necessary. She then DOUBLED DOWN on being rude and said "well what am I supposed to do, search the entire store?!" And stormed off. I was absolutely appalled. When I asked to talk to a manager, and explained what happened, SHE LAUGHED IT OFF. She said "oh haha I'm sorry I'll talk to her though!" I don't get the feeling she talked to her. Such a weird experience. Like, do you want people spending their money there or not?