What used to be Sun cities appliance is now RDM appliance. It was purchased a few months back by Jason. We purchased an Amana washer and dryer that came with a store 90 day warranty. Nine days before the warranty was up the washer stopped working. We called Jason and we called Jason and we called Jason, he sent out his repair man who stated it was the motherboard that had gone out. He said a new board would run about $225.00 at a cost to us. Jason's cost is approximately $120.00. We offered to pay $100 towards a new motherboard, he said no and proceeded to tell us how a businesses is run (with a really aggressive attitude). Over the last 13 years, we have probably purchased at least a dozen appliances for rentals from Sun City appliance when it was owned by Becky and never had any problems. We will not be buying any more appliances from RDM appliance. read more

One day our 13 year old washing machine just quit. I am very dependent on at least one or two washes a day. I contacted Becky on day one and thought I was looking at machine that that I would suit our needs. Becky said if I could wait a couple of days she would have a washing machine that would better suite our needs and a matching dryer. I waited two days and the matching set was delivered and installed. I is a GE Deep Fill washer and dryer. Installed and works perfect. Washing and drying in extremely fast and thorough. A couple of weeks later our GE double door refrigerator quit. I approach Becky again and she had the same GE double door refrigerator on the floor. It was delivered the same day. And a couple of days later the ice tray in freezer broke I called Becky and she said to come in and pick another one up. I did and everything works fine. I can't say enough about Mike. He made everything word as intended. I plan on more purchases as the appliances give out after 13 years us use. read more

Where do I start. Customer Service: Not pleasant hangs up on you every time very unprofessional. Technicians: Very rude unprofessional. Untrustworthy Improper installation, which caused a seepage of gas in a home with small children and ill tenant. Knowingly left a home even when they admitted to smelling gas. Product: Broken and unsafe appliances. Installed an appliance that was filthy, bug crawling out of it. Wrong parts which cause it to be deemed unsafe by SouthWest Gas. Please beware this is not a reliable company. This review I pray catches at least one persons attention and they avoid this site all together. It just may save your life. read more

Negative 100 stars!! Purchased a used GE fridge with Sun Cities Appliance on 11/2/22. All was well until the ice machine stopped working 2 1/2 weeks later. Called on 11/23 to report that the ice machine was broken, appt for a tech was scheduled for 11/28 but the tech did a no call, no showed. Called again and got another appt scheduled for 11/30. The lady told me someone would stop by at noon but when 3 pm rolled around and no one had called us, I called and spoke to the lady again. She stated the tech was delayed because of another issue and that the tech would come the next day 12/1. Finally on 12/1 the tech showed up and stated that the ice machine was in fact broken. NO CHIT, I already knew that. Tech stated he would tell the office but that he would have to come back out. It was late by then and I couldn't get a hold of the store. Called twice on 12/2 and was told, they were still trying to figure out when a tech could come out. No call back and no response. It is now 12/5, I have called them 3x time but their line is busy!! STAY AWAY!! I highly doubt, this piece of junk that I purchased from Sun Cities Appliance will ever get fixed, even though I was still under warranty when I called to report the issue. I will be reporting this store to the Better Business Bureau Arizona!! UPDATE: BBB AZ case number 18526129 & FTC Report # 154766388 has been filed!! read more

I am excited to report we just got out of court where we sued SUN CITIES APPLIANCES Who sold us a eight hundred dollar stove and the door fell off the next day. Over the next fourteen months we contacted them over and over again to make the repair. 10 appointments were made and they never showed up.Then they finally did show up and told us it needed two parts that they had to order. Weeks went by we called them and we were told by Rebecca. The owner that the repair person never gave her the part numbers. So again, we waited more weeks period this was never resolved so today, the judge saw right through all of their lies where they said we never contacted them, but we produced all of our T-Mobile records along with other items that they tried to forge our signature. do not we repeat. Do not buy anything from these people. They do not stand behind their 90 day warranty. And they will tie your life up for almost 2 years, but in the end, Justice has prevailed. read more

Update on 07/01/2024 to my previous review. It wouldn't allow me to edit it. After a little miss understanding I will HIGHLY recommend this company. Great prices, awesome staff (now), and very helpful when having problems read more

worst customer service.. The lady who answers the phone is rude. i had an appointment to install my microwave. I made an appointment 3 different times they never showed up . she would make the appointment at 5pm when they close and when no one show , you can't call them because they are closed. the 1st call they said they will come on Monday at 1pm - no one showed up they'd didn't even call to say they not coming. I called them and they said it wouldn't of been a waste to charge me for something that can't be fixed so I'm like thank you and make a appointment for the next day to install a new microwave, she says ok it $50 and she will call me in the morning with a time.. next day again no call.. so I called them .. she then said they will come after the finish a install of a dishwasher.. and said it's now $60 1pm they finally come and remove my microwave and say the new one wont fit .. I say ok I'll go exchange it.. the guys say we will be back at 5pm ... I get the correct microwave and 5 pm comes and they don't show... I call the next day and no answer.. my husband goes to the location and the lady there she tells him they busy and will come at 5pm . I then call and talk to they lady .. I'm trying to explain the unprofessional encounters I been having and how they are not keeping their word.. the lady is now arguing with me and say you can't get someone else.. I tell her I been here over 15years and used them multible times and they had good service then I don't know what changed.. she then said I will call you when someone is coming and hung up befire I can reply... and of course no call and no one came. if you are looking for a good company and someone who cares about your business and retaining you as a customer... they are not it... DONT GO HERE ... they have lost my business... I will pay my hard earned money to people I trust read more

I bought a matching washer & dryer set. Upon delivery the dryer was not working. They took it back & said in the next couple of days I'll get another one. It's been 4 weeks now. I keep getting the runaround. Now I think they blocked my phone calls. I guess I have no choice but to take them to small claims court? read more

Do not do business with this rip off company! If there was a zero star option I'd have chosen that! Issue #1 Purchased a 20 cubic foot fridge November 14th or so; they delivered a 15.25 cubic fridge on November 16th. Issue #2 the purchase has a 90 day warranty; it quit working sometime between 3pm on the 23rd and 7pm on the 24th. Everything spoiled. Issue #3 We have attempted on several occasions for this company to either comply with the warranty or come pick it up. Becky says it should have already been picked up. Issue #4 Sun City Appliances no longer takes our calls; it's the 6th of January and we have had no other choice out to place it outside in the driveway. Issue #5 This POS refrigerator must be kept for court purposes. Final Review: Making a complaint with the Better Business Bureau. This company is bad bad bad for consumers read more

They delivered and installed the wrong cheaper but broken machine. After promising to correct the error nothing was done. I am ripped off with a broken dishwasher installed. Beware! This place is a ripoff. I asked her if a bad report to BBB, Yelp or other social media made a difference. She said please do! Here it is; THIS PLACE IS A RIPOFF! read more

Don't believe the negative reviews about this place. Our fridge went down and I have medication that needs to be kept refrigerated. I called in the morning on a Friday and spoke to Mike. After explaining the situation to him, he said he was extremely busy that day but would do everything possible to take care of us. He showed up at 7PM and said he had 2 other service calls to attend to after us! He replaced a bad relay switch and the fridge was up and running in no time. Charged us $75 for the service call and $40 for the part. He said don't worry about the labor! I gave him a tip anyway. Super friendly and knowledgeable guy. They have us as customers for life. Thank you so much Mike! read more

Horrible service. Bought a washer new from them in October & the lid lock switch already broke. Been waiting on their repairman for two days after he came to look at it & charged me $80 to tell me what I knew. Wants $195 more after he fixes it. Family owned,horrible business people that are going to cost you if you don't read reviews like I didn't. 1000% NOT RECOMMENDED read more

DO NOT BUY ANYTHING FROM THIS PLACE, I got a washing machine and it didn't work, when the workers came to "fix it" it still didn't work, the owner does not want to give me the money back and she wants to charge us more money to keep "fixing it" even tho it has a 3 month warranty, the owner it rude and lies about wanting to "help", PLEASE STOP BUYING FROM THIS CHEAP PLACE read more

This place is a joke!! Everything that comes out of either owners mouth is complete BS. Delivery was scheduled for Wednesday afternoon at 2pm (we purchased the unit on Monday afternoon). I called at 2:30 and informed that the delivery guy was running late but would be here by 4:30. When ever I called and spoke to the owner, I received a "who gives a crap about you attitude" answer. The owners have no clue where their delivery guy is or keeping appointments on time. Once they have your money, you're on your own. Promised a water filter, none. Promised they would clean the refrigerator, complete BS. We had to spend an hour cleaning the dirt, hair, and grime before we could transfer our food. AVOID this place at all cost read more

This place is horrible make sure you read what you sign they sell nothing but JUNK and refuse to refund any money and they say they will fix it but they don't they came out 3 times and couldn't fix the washer I bought and they won't call me back!!!!! read more

Just finished Small Claims - didn't get all of my amount but did get the Judgment in my favor & 3/4th of amount I was asking + interest accrues. If you're considering buying don't sign anything until you're 100% sure of what you purchased & everything works correctly; they say they have a 3 month warranty but you need to be careful - they stalled me out the 3 months & then claimed nothing they could do since it was past the warranty! I had delivered 7 letters of problems I had with refrigerator/freezer & they NEVER did anything about it - even said they never got the 7 hand delivered letters- said they should have been registered mail. I don't know why they chose to go the route they did - but definitely no customer service!!! They didn't give me the refrigerator I initially wanted - sent me a text & photo - claimed I came into the shop & agreed to the purchase! The freezer now doesn't freeze & the refrigerator is now freezing food - still can't get ice made because GE doesn't make the part any longer - will have to get another refrigerator - definitely somewhere else. Be sure to read all the reviews for the Co before you even consider buying here. But you can always see my case at the courthouse if you want to pursue any issues! Good luck to you! read more

Worst place ever. They delivered a refrigerator I bought for $400+ and did not have the part to hook up the water line to the refrigerator. The delivery guy said we'll be back later. Never showed all day, called spoke to the old man and the owner Betty and they did not returned my call multiple times. Stay Away!!! They only want your money.... read more

I cannot day enough about Sun cities Appliance and their team. I live in the East Valley and I was concerned about the reviews and also about making the trek all the way there. Becky took the time to talk w/ me, send me pics of the washer/dryer and arranged everything all the way through to dropping it off and installing it. So, I bought a Whirlpool washer/dryer combo and it was running great until around day 40. Given the 90 warranty, I called Becky and within a few days, she sent a great person to come and service my machine, at no charge. I have no idea who wrote the the negative reviews because I can tell you that my experience has been nothing but excellent. I got top of the line washer/dryer combo (few dents/scratches no biggie) and they honored their promise to come out and service for free. If you want excellence - appliances, service, value- then Sun Cities is the only option! read more

Sun Cities Appliance - Appliances Near Me - El Mirage, Arizona

Bought a used washer and dryer pair from them. Dryer had a loud thumping, the washer was very noisy. Their service person said that the main support for the washer tub was failing. It was during the warranty period. They said they would replace the machine. They did not show up on the scheduled day with the replacement, and they did not call. We called them several times but never got a repair or replacement. We finally bought a new washer. We replaced the drum support rollers on the dryer ourselves. It doesn't appear that they even check this equipment to make sure it works before they send it out. read more

Awful. Awful support.. The owners daughter handles a lot of there business and she will either be Becky, or Melissa on the phone. I purchased a washer dryer set, and it has been over a month that I've had a PAINTED, broken washer. It leaks, squeaks, and smells like burning wires. They leave there phone off, with a full voicemail so you cannot leave a message. A few times now, I have had a "repair" man show up unannounced to somehow fix the god awful washer with a small tool bag. Worst experience ever. Save yourself months of issues, and purchase from ANYWHERE ELSE. I ended up finding a set for much cheap, and it works! read more

The tech came, took 2 minutes to look at the refrigerator, said he'd have to check and see if they had the part and never called back. I called the store, they said they'd get back to me, and never did. After 3 days of trying, and getting attitude from the lady on the phone, I gave up! Terrible service with worse communication. read more

I looked for every way possible to not have to click that one star, because they don't even deserve that. God I wish I would've read these reviews before I went to this nightmare of a store! My story is similar to Rebecca S's. I have to start by saying GO ANYWHERE BUT HERE! You're seriously better off going to a dump getting the appliance you're looking for and fixing it yourself off of a you tube video! Becky and her husband are seriously the world's biggest liars!!! You can read every post on here, and they're identical, this place needs to be shut down! !! We literally got every story the other reviewers on here got plus a lot more! Becky lied so much she forgot her own lies, my husband had to go in there because they of course quit answering his calls and when we'd finally get someone to answer they would make up some BS and we'd never get a call back. Their "repair guy" is useless! !! I honestly believe he's a day laborer that does in front of home Depot waiting for work! So as of today I have a washer and dryer (the dryer was just supposed to be a loaner for TWO days) that six weeks later doesn't work right, and I had this genius repair guy come in and try to tell me the washers problem was that the tub below it, needed to be SCREWED INTO MY CERAMIC TILE! Like I said, useless! All of them! My story, was that all of the appliances were from home Depot and Lowe's they were never used just floor models, that had scratches and dents, TOTAL LIE! The washer is 4 years old and the dryer is 5 HD & Lowe's do not keep their floor models for 4 & 5 years! ! This place is absolute JOKE and I think everyone needs to ban together to close that place down! I think about the elderly folks that live in sun city on their minimal social security and one of them needing something and ending up there !!!! I too, went to the BBB, so I can't wait to see what their response is, I know it'll just be more lies, that's all they know how to do! 3 on your side is my next venture on Monday morning, so if anyone is interested in making SURE this place gets shut down, please email me at drakes plans@gmail. Anyone who read this before going there, thank your lucky stars! And RUN! read more

I'm in a rental right now waiting for our new house to be built. We purchased a nice washer/dryer thru the builder so we didn't want to spend a lot of money on a washer dryer for the rental. At the suggestion of my sisiter who had done business with them before, I went over there and met the owners. They were personable and professional. I explained to them that I wanted something inexpensive that washed clothes without damaging them. The owners set me up with a washer and dryer for $380. Perfect. The delivery guy was efficient and got the washer/dryer in the laundery room with no problems and had both hooked up in no time. I would definity recommend this place. gloria read more

Bought a dryer from them and they delivered it late, couldn't install it. Turns out the dryer doesn't work, called to have repaired on multiple occasions, no one ever shows up. read more

They are a waste of your time and money!!!! TERRIBLE SERVICE!!!!! I will leave a bad review on every single thing they have going for them to show how really terrible this place is! My landlord has recently purchased a secondhand sh*tty washer from them! Now we're still waiting on them to repair it! I have called on many occasions and set up an appointment for this repair! Each and every single appointment scheduled, NO SHOW. Today 5/15 they claimed someone would be here from 9-Noon. They showed up but did not call, did not knock, did not ring the doorbell BUT could walk and leave a business card on the door! Then when we called to verify IF someone was still coming at 9, they claimed that they've been to the residence FOUR times. Which i know is complete bull shit! There was someone present, WAITING DOWNSTAIRS BY THE DOOR, and I'm pretty sure if you're here for a repair then they would've been smart to make it known they were there! We also had to call ANOTHER time to RESCHEDULE, I, myself will be waiting by that door the next appointment to see for myself. This place is a total JOKE, they're just scamming for your money people! I'd advise to take your business elsewhere than here. Staff is RUDE and does not care. read more

We actually called Sun City Appliance by accident, but I'm glad we did. Our refrigerator stopped working and we needed a repair. Mike came out, made an assessment, ordered the part and by the next afternoon had us up and running again. We had asked him about the negative reviews we had seen. He wasn't offended and offered a rationale and reasonable explanation. Being small business owners ourselves we understood just how crazy some customers expectations can be -something for nothing is the modus operandi. Mike even called to check in a few days later just to make sure things were working smoothly. I would recommend Sun City Appliance. read more

If I could of given them less then one star I would have. We bought a refrigerator from them, guy came out to deliver it (he looked like he was on crack) got it all hooked up but the damn thing won't stay cold. Drove to the store after work to schedule there "tech" to come out if you want to call him that. I think he was just there cousin. No show no call so I called the next day and they scheduled me again for that day. I get a phone call from the tech say the receptionist gave him the wrong address and that he would be there in an hour to a hour and a half. No show no call again. Worst place ever. Won't ever go back and I still need the refrigerator fixed. These people don't know how to do business. read more

Complete scam and crooks won't take a call over the stove they dropped off and ran out the door that won't heat up...

Last year we bought a set of Maytag HE W&D from SCA. They delivered and set them up. Within a week or two, the dryer stops working. But after a couple of calls to them, they tried fixing but ultimately replaced it with a match. We could not afford new, so this was a very good affordable option for us. read more

They scam you for your money. I paid more than 300 dollars for a dishwasher that didn't even work. And when I went to the building to go talk to them they kept saying that they will fix it but it's been more than a month and they haven't even fixed it yet. I do not recommend going to this place they will scam you and they have 0 percent customer service! read more

Along with all the other reviews, this place is awful. I sold them 4 appliances for $300 (waaaay below price but I needed to get rid of them) then they gave us the run around about paying us. It took them FOUR days to give us our money. It was always one excuse after another. I definitely should've yelped them before dealing with them. Horrible horrible service. Will never go back to them again. read more

If I could give this place 0 stars I would. Let me start with the first problem. I'm a renter so this isn't even my refrigerator. First refrigerator began leaking onto the kitchen floor. The realtor contacted them and they said they would send someone out in 3 days. The guy came and he could barely speak English. He said they needed to order a part and it will only be a few days. So a few days passes and I hear nothing back. So I give it over a week and call. The guy who answered said he would call me back. Never called back. Then I asked the realtor to call because I feel like they don't care at this point. He called and the next hour or so a lady named Becky calls me and is very rude. She told me they had to order the part and they can't make the mail move faster. I explained to her that I just needed to know WHEN they were going to fix it because the owner wants to know. She just kept saying they can't make the mail move faster and it might be a couple weeks. So a couple weeks rolls by and they decide they are just going to replace it. The next one they bring another one and it's about 4 feet tall! The owner said So the next one they bring lasts about a week and a half when my roommate wakes up to a bad smell in the kitchen and wouldn't you know, the fridge is broken and all our food is rotten. So there goes about $300-$400 worth of groceries. In the mean time I'm on leave visiting my family in Florida and my roommate is having to deal with this and work two jobs. I told the realtor I don't want her to have to touch anything and I want to be compensated for my lost food. They brought a side by side one this time and gave us $200 for food (which didn't cover everything of course). You think it ends there? No way! My roommate discovers again that the fridge is no longer cold. We caught it in time and I ran to Wal-Mart and bought 2 coolers and some ice to equal $20. I called and Becky was rude as usual. She said she didn't have anyone to come fix it and would put me on the priority list for Monday at 9am. She suggested dry ice and so I went and spent $52 on dry ice. On Monday, I made sure to get off early from work and got here before 9. Well, 10 rolls around and nobody is here. I call Becky says they are on the way. Nobody shows up. 11 rolls around and I call and let her know I'm in the Air Force and I can't be messing around with time. She puts me on hold and passes me to some other employee. He says the guy was here and I told him that's impossible because my dogs haven't made a peep and I'm sitting right here in the front room. Maybe they should call? Since I'm obviously sitting here waiting. Oh wait probably because most of their employees don't speak English. The guy did not show up til noon and he was rude. He was slamming things and did not clean the bottom of the fridge at the request of the owner of the house. So if this doesn't shy you away from doing business with this company I don't know what will! Check out some of their reviews on google. read more

Like most of the other reviews, I suggest you avoid this place of business. I don't think they know the truth from the many lies they tell. We were duped to buying a 3 years old Maytag Washer/Dryer set. The store is very dark and it wasn't until it was delivered that we noticed how beat up they were. Then I started the washing machine. Well the sounds made me think that it was about to fall apart and I wasn't surprised when the water hadn't drained from the tub. I looked up the model and serial numbers on both and discovered that they had been manufactured July 2006. So in reality they were 10 years old.We called about the water not draining and she started giving us a long explanation. We told her to pick them up and return our money. It took a few days for the pick up and two weeks later we were still hearing the check was in the mail. I got a tip from another reviewer and the next time we called we told her we were going to call "Let Joe Know" and report our experience. She said she understood and hung up. About 4 hours later she called and said she had our money in cash. I went to pick it up and she immediately wanted me to sign a receipt. Well I insisted on counting the money first and surprise surprise,It was a $100.00 short. She replaced the missing money and I'm delighted to be done with them. If you insist on doing business here them I suggest using a credit card so if something happens you can dispute it with your cc company. Go in there with your eyes wide open because they are less than ethical. read more

The worst. We called an RV repair gentleman when our microwave/convection oven died. Greg took it to Sun Cities Appliance to be repaired. One month later Greg finally got it back, after numerous promises that it was going to be ready. They lie, are unorganized, do not follow through and have no customer service. Our repair gentleman is never using them again. I will give them a horrible review any time or anywhere I can. Stay away! If you take something there to be repaired, you may never see it again. It will also most likely cost more than you were quoted. read more

The people who run and own this store lie. They do not do what they say. They sell you non working used and abused appliances. I ordered a matching washer and dryer set. It came 4 days late, doesn't match, the dryer is covered in over spray and doesn't have a smooth finish, there are no feet on the dryer either so it is shorter than the washer, the dryer squeals so loudly that you can't stay in the house if you turn it on. I would just shut the laundry room door but they also didn't install the washer properly so I can't close the door. I have called them repeatedly and they just give the run around. Please save yourself the problems and go somewhere else. read more

This place is awful. We purchased a freezer from them that stopped working just 3 days after purchase. The manager played games with me about repairing the freezer. Essentially they did not repair and would not replace. All my food in the freezer spoiled! I am now stuck with a non working freezer in my garage. They are nice when you give them your money and treat you terribly once they have it. BUYER BEWARE! read more

Do NOT buy from this business. They took advantage of my 88 year old father, who is on a fixed income, needing a refrigerator, during this holiday season. If that is not the worst, I don't what is for a business! My father trusting this company he previously purchased an appliance from, paid for a refrigerator without seeing it. They delivered during the dark at night a refrigerator that was not what he and the manager of this business agreed on. He saw rust on the item and told the delivery men to take it back. Next day he and the manager agreed she would resend the correct refrigerator. Again it was delivered in the dark at night. It was not the correct refrigerator again. He thought he would keep it because he needs one and when he plugged it in, it tripped the circuit breaker twice. He had the delivery men take it back again. Next day, Monday or Tuesday, he went back to the business and asked for a refund. The same manager stated she would have to discuss this with her "bookkeeper" and he should get the refund in his account on Friday. First of all I have refunded my share of items and if they are able to swipe your debit card to take your money, they sure can swipe your card to refund your money. The manager states it has to go thru their bookkeeper. I got involved when I found out from my father on Wednesday afternoon. I called this manager and she was rude, non apologetic, never admitted to sending my father items they didn't agree on, and was very unprofessional. The money was NOT in his account on Friday. Not Saturday or today Sunday! This company took advantage of a trusting elderly man!!! Do not buy from Sun Cities Appliance!! read more

Save your money and buy new, I'm in retail and I can't believe the shit product and customer service offered by this business, 7 months and the refrigerator and washer have given us problems. They were late to every appointment and don't expect a call. Its poorly ran and I'm writing the state district attorney's office to complaint about this half ass operation. Don't buy here at all...let's drive these bad business people out of business..if everyone files a complaint with the Arizona state Attorney General's office. I'll follow up with the complaint # for other to file too. They claim other stores write these reviews, well I'm not a store Becky I'm a protected consumer. read more

This place is just shady. We picked out and paid for a washer. Washer was delivered a few days later and afterward we realized they delivered a different washer than the one we paid for. We contacted them and they said we could pick out a different washer, which we did. When the second choice was delivered it was again different than the one we selected! Total bait and switch operation. At least we got our money back. Avoid this place and go anywhere else. read more

Horrible customer service. Scheduled a maintence appointment for last week. Never showed up and no call to let us know what was going on. Rescheduled for this week and reassured they would be here at a certain time. An hour later and still no show. Called to find out where the service man was and will be at least another hour before they come. Plus the lady on the phone was extremely rude! Will never buy from here again or recommend. read more