My son and I stopped into Best Buy to have his phone screen cover replaced. I had purchased the extended plan to be able to have this replaced as many times as needed throughout the year. While waiting in line for at least twenty minutes, I asked my son to go over to two workers at another counter to see if they could help. Neither person acknowledged my son standing there awaiting their assistance. He stood there for at least another 10 minutes and I called him back to me, still waiting in line. FINALLY, a person agreed to help us with this simple fix...but was told they do not carry the covers any longer. SO...the warranty I paid for is now null and void. I asked for my money back since the service is not usable any longer, but was told I could only have a store credit. WHAT??? If I paid for something and cannot receive what I paid for, shouldn't I get my money back? A miniscule $22 by the way...not hundreds of dollars. The manager Joe was very rude and basically told me that was all he could do and was condescending to boot! Cannot believe a store is allowed to run that way. What happened to caring for customers and giving outstanding customer service. I spent a pretty penny during the holidays, but Best Buy has lost me as a customer. I will NEVER shop at their store again all because the manager Joe couldn't do the right thing. read more

I placed an order online and went to the store for pick up. Late afternoon and the store didn't appear to be busy. Went to the pick up area and the two workers that I interacted with were both not the friendliest. I ordered a TV and they didn't offer a cart, they just pointed out where they were kept and wouldn't bring it out to my car which was parked right in front for pick up orders. I'm petite with disabilities and couldn't believe that they wouldn't help me to my car. I had to get my own cart, load it and bring it out to my car. I managed but I've never not received help for bringing things out like that to my car. Unbelievable! I wont ever shop here again. I would give NO STARS if I could. Would rather order from Amazon where they deliver and will bring it inside if asked or Walmart (which will help me outside if needed) read more

Don't order anything instore or believe the times they say will get delivered, waste of time. Its obvious they dont know

I basically paid an $85 fee just for them to tell me they don't service computers that are over five years old. It would have been nice to know that upfront instead of wasting my time and money. They basically told me to just get a new one. Instead, I'll find someone who can actually fix it. It's a badass laptop with top-of-the-line features--still impressive even by today's standards. read more

Walked into the Surprise store and was browsing computers to buy. Not one employee to help with some questions. 2 or 3 workers walked past me all wearing their ear buds.....one guys was so loud I could hear the music he was listening. No eye contact, just strolled on by....I walked out disappointed. My last 2 computers totaling 8 years were Best Buy purchases. It's 2026 and the quality of the retail worker is gone....just inattentive body's collecting a paycheck. Corporate or store management should understand why people shop Amazon or internet. I can get the same service sitting at my computer ordering products. I'm passing on buying my computer at Best Buy this year after seeing how this store operates. For reference, I was at the store on a Tues at 4:30 PM. read more

BEWARE!!!! Do Not place an order online because they won't know where your money is. The so called manager who was so rude said they have to wait 2 hours to verify the funds and it has been 3 hrs going on 4. It's like your money is in limbo and no one knows where it is. So they have my money and I have no merchandise. Could have just gone there and purchased it faster. No CUSTOMER Service what so ever. Will take my service elsewhere. read more

We were running 5 minutes late for our appointment with geek squad, associate (Kira) was very accommodating, upbeat and friendly. She handled our transaction seamlessly and arranged for us to pick up our replacement item at a nearby location. Hassle-free, Fast friendly service, would 100% recommend Thanks Kira :) read more

Best Buy - Surprise - Appliances Near Me - Surprise, Arizona

The staff is horrible eat Dom... no one would get off their butts and help us. Man n lady at watch counter were glued to their phones n wouldn't be bothered. Dom was helping as many people as he could. He asked gentle man w dark hair if we would help us get our computer n printer to our car he just walked away n ever came back. A black man was helping a lady n he took forever to get her order. Management needs too wake up read more

If I can give zero stars I would my mother and father are not doing well and they had me go pick up an order for them, and they wouldn't give me the order unless I FaceTimed my mother and made her show her ID and apparently in the future she has to download an app and add me as a holder, talk about forcing apps onto us. She doesn't know how technology works manager even cracked a joke about it really pissed me off, I do not recommend this place to anyone. I was treated rudely with 0 empathy, that's why this location only has 3 stars. Pathetic. read more

Manager spent a lot of time helping us to fix problem with new TV . Kudos to him . We got value with his help . Good store to shop at ! If staff is not competent get manager . He is professional, very knowledgeable, patient and great problem solver . Again thank you . read more

The best thing about Best Buy is that we can make large purchases interest-free on our Best Buy credit cards. No fees as long as it is paid on time. I like to keep my savings in my savings account, and this is a great option. Right now, it is 299.00 or more interest-free. This perk has made it so we always go to Best Buy. I hadn't been in a while, and it was a ghost town. This place used to be so busy and packed that I dreaded the visit. Now, no one is really there shopping, and I now find it difficult to find a person to assist. I requested a stand-up stainless steel frost free freezer. We were recommended a 7 cubic ft. Did a delivery to the store, and we picked it up . Flawless, no scratches or dents. Unfortunately, it ended up not being frost free. Before ordering, I should have checked online under product details and not just went off the word of the kind young man who was covering every department in the store. Even a couple of days past the allowed date of the allowed 15 days. We were able to exchange and upgrade to the proper frost free freezer we needed. They usually require original packaging, but we had already made it into a vending machine as a summer project, with the kids, and they were fine with that. We did have to drive it back to the store. Since our first delivery to the store and self pick-up was so flawless, we went that route again. Again, damage and hassle free experience. Happy with the freezer, extra space. We do shop around when investing for big ticket items for our home normally. We take everything with a grain of salt, and take our time making decisions. We haven't been super impressed with the knowledge of employees. More so in the past than now. We really need to read reviews and talk to others. I noticed even the lowest end televisions with terrible picture quality has almost 5 star ratings, so we really have to be careful. They have a 15 day return policy. read more

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They will not tell you when techs call out and won't be able to give your devices or service at ALL until you arrive. They will not be able to have your phone done same day even if you become 3 pm like the techs tell you. They will make you drive back and forth 4-5-6+ times due to incompetence in geek squad department. Apple techs won't actually be able to help you nor will they schedule enough Apple techs for Apple appointments or work to actually be done for the APPOINTMENTS THEY ARE allowing people to make. Scam. read more

Great Geek Squad techs. They were efficient with turnaround time of my iPhone battery replacement and explained all of the potential possible outcomes from the repair at the time of drop-off. read more

We came in looking for a new tv and boy did they have options. It had been many years since our last one and had so many questions. Our last experience with Best Buy was over a decade ago and so awful we haven't been back. We decided to give them another chance to see if anything was different. Once we found what we were looking we asked for delivery. We were surprised that they could get it to our house in two days. Price was fair and with a promotion going on we were also offered a gift card. I waited until after delivery to make sure my review was fully informed. Also because the delivery was part of our last issue. I am pleased to say it went well. Communication was on point and they showed up exactly when they said they would. The delivery guys were friendly and helpful. read more

Abraham went ABOVE and BEYOND tonight for me! I walked in close to closing. I needed a quick item for my camera! Either a cord or a SD.. we tried out the cord and it wasn't working (my camera issues) so he open and showed me how to use the SD card . Abraham knows a lot about cameras. He offered to "show me something " for better photos .. holy moly! He made a ton of adjustments on my camera , and his co workers were kind enough to "pose" for some sample photos all in good fun. I couldn't believe the difference in my photos , just by all the settings he tweaked. He took extra time with me and that was much appreciated! Best Buy has definitely won me back as a customer! Thank you Abraham! You're a cool dude ! read more

I was sent to this location after arrowhead location said they stopped working on Apple products. Despite the bad reviews of customer service, I had an amazing experience and every employee I talked to was super friendly and super helpful from the entry of the store, to the geek squad to the Verizon specialist. I got a wonderful deal on a new Apple iPhone 16 Pro. Please if you are reading this review, don't listen to the one star reviews. This place is really good with customer service. I will definitely be back! read more

Don't buy the 2 year warranty it's a scam if you buy the leasing with the warranty they don't refund or move the w warranty to the new product and if they refund it they will take the product and the money you put towards the lease you can say bye to that. Never leasing again read more

Best Buy - Surprise - Appliances Near Me - Surprise, Arizona

I have been in and out of Best Buy for the last two months, and Daniel Montano and Chase L. have been so unbelievably patient, kind, and helpful. I'm technology-challenged, and Daniel was my first point of contact; he was absolutely kind and patient. Chase was also. They both are such hard workers. This Best Buy in Surprise has such professional, hardworking employees, and it's such a pleasure to go to a store and receive such great customer service help. There were other great employees too, but unfortunately I did not get their names. read more

Tyler is the best! He helped me find a WiFi extender that will work well for my grandparents!

I love the open box sales sometimes you get a really good deal actually nothing wrong with it. Somebody bought it didn't want it when they bought it so they took it back. Got another one. The selection is good. The people are always friendly prices are average all in all not a bad experience. read more

The worse customer service ever... No wonder you have horrible reviews, the experience manager, ANA LABORICO should go back to training or not be a manager at all. Me and my wife went in to get our screen protectors replaced on our we have done in the past and never had an issue, however, this time she told I have to pay the difference and that was it because they didn't have the exact same screen protector. When we bought the protectors, we were told that if they didn't have them available or they were discontinue. We will get an upgrade to the next one, but could not a less expensive screen protector to do and I'm gonna share my experience on every platform that I is terrible for the position that she's came across condescending, arrogant, rude, and sarcastic. I'm not saying she should be fired, but definitely not a does not have people skills. read more

I went in January 10 2025 at 11 am to buy a 85" TV wall mount. Very heavy! I thought there was very poor service from the intake person at the door. She was snotty and belligerent. I walked in and asked for a dolly for a heavy TV mount and she refused to help. She was annoyed I even asked her and pointed me to a small cart and basket. I asked again she ignored me. I just went over and picketed it up and struggled to carry it to the check out. The check guy was great and sent me on my way. Thanks! May not go back again read more

HORRIBLE CUSTOMER SERVICE. They will only exchange the TV up to 15 Days after the sale. After 15 days they give you the brush off and gives you the number of The manufacturer and say you have to deal with them read more

Wow! Ezra was the best! I chose Best Buy over the Apple Store and I made the right decision! Ezra was right there when I walked in the door, asked if he could help me and showed me the iPads. I done a little research so I was pretty sure what I wanted. With Ezra's knowledge I was able to complete my purchase quickly and without the hassle of going to the Apple Store. Gage at the geek squad transferred over everything from my iPhone to my iPad. I highly recommend Best Buy for all your purchases. read more

If there is a problem you can't actually call the store. At best the techs in India will ask the store to call you back.

I was helped by the guys in the geek squad car installation sector around the beginning part of may to put in a new stereo for my ford ranger, and can I say these guys were fantastic! They did such a great job installing my stereo, I was supposed to get it installed at the Peoria location however they were getting roads paved so my appointment had to be canceled the day of, and I would've had to wait another 2 weeks, but the guys in surprise took real good care of me and got it done in no time, they gave me a tutorial on my new stereo and were super helpful. They were super nice guys and we talked about sports for a bit, then I went on my day super happy and relieved. Overall if you want amazing customer service and quality work on your vehicles whether it may be stereos, or speakers etc the geek squad car installation people are your guys! read more

Horrendous customer service experience. Back in July of this year (2024) I went to the Best Buy website to buy a backup camera and a JVC receiver that goes with my 2014 Ford F-350 Super Duty. A few days before the equipment arrived at my house I had to take my truck to the shop for transmission repairs. I did not get my truck back until 5 weeks later. Today, when I tried to schedule an installation (which I also had purchased through Best Buy), I was told that the receiver is not compatible with my my truck/backup camera I purchased from their VERY own website and instead tried to sell me one that cost significantly more. Now they will NOT allow me to return a receiver that is now NOT compatible that they themselves sold me for one that is and to just pay the difference. This was an "open box" purchase too, by the way! Even TODAY, their website STILL lists the receiver as "Frequently Bought With" which is completely deceptive and disingenuous on their part! See the attached pics! This is absolutely the WORST CUSTOMER SERVICE experience ever for me! This will be the LAST time that I will ever purchase something like this from Best Buy. With Best Buy, everything is fine and they will smile and be "courteous" with you until you find yourself in a situation where they truly need to show that they care about you as a customer. Well they don't. PERIOD!!! They do NOT care about you as a customer and integrity is definitely not a Best Buy value. Lesson learned! read more

Best Buy - Surprise - Appliances Near Me - Surprise, Arizona

My hard drive died, and I checked the Samsung website for what they had in stock. I was pleasantly surprised that Best Buy now partners with Samsung, and I can either order through Samsung and pick it up at a Best Buy, or I can buy it directly from Best Buy at the exact price. I was assisted from the moment I walked through the door, the tech was extremely knowledgeable and pleasant, and rung me up once I grabbed the new hard drive. The store was well stocked, clean, and well lit. A great resource for the area. read more

I was greeted by Pablo with a smile and graciously was directed to the items I was looking for. He let me know there was one couple ahead of me. I was was then to the items I had been needing, like my laptop plug-in that grew legs! Louis was knowledgeable & so helpful! in what I was needing. Great crew Louis & Pablo (good hair). Thanks guys! Kudos! Made my trip into town well worth it! People leaving anything less than a five, need to appreciate the good things in life! Spread love not hate!!! read more

Purchased a fairly expensive television set up delivery for a certain day. The only day I was available. They set it up for a.m. but it ended up I needed p.m. when I called them to change it. They said they could not do it. What bothered me was he wouldn't even try so I canceled the order And bought it elsewhere. Would I purchase from them again no read more

DO NOT BUY APPLE PRODUCTS HERE. This Best Buy sells dirty/stolen product then will turn around and make you feel like the criminal. MAKE THEM OPEN YOUR PRODUCTS AND BREAK THE SEAL. I bought AirPods here, opened the box in the parking lot and the product was obviously tampered with - we go back IN the store to exchange and THEY open the plastic wrapping, open the case and there is only one bud in there - covered in ear wax. We were scammed. The case serial number did not match the one on box/receipt. They immediately looked at us like criminals instead of people that wasted $250 on Best Buy's negligence. They'll tell you to talk to Apple - Apple can't do anything. Buy your product from the source, don't make my mistake. read more

Best Buy - Surprise - Appliances Near Me - Surprise, Arizona

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Never received this horrible of service in my life. Joey was very rude and lazy. I don't know why corporate companies hire unmotivated employees. read more

Went for a laptop purchase. Employee asked if he can help so requested da specific laptop and he said they were out of stock. He did not offer a different brand, did not provide any knowledge on the product or reference similar like kind. I was surprised by the service we were getting. I then seen the same model different color. Went to ask him for it but he was talking w another customer. I stood there for a few minutes respecting the other customer. He just kept talking about camping and unrelated work stuff. After a few more moments I went to ask another employee to help who was in the repair dept. since that first sales person was the only one who was on the floor in that area. He hesitated at first he wasn't on the floor. He seen us waiting so came and helped us. And bam! Made a sale! Gave 2 stars for the guy in the repair center. Should have had names but I seen some pretty bad reviews already so I'll leave it at that. Best Buy, you gotta hire new people. I'm free for the weekends!! read more

I talked to Liuis about a new tv & optional equipment, very knowledgeable & helpful.

Came to get a new WiFi. Couldn't go inside covid-19. We waited outside and they told us which ones are good and the employee went inside to get it and rung us up outside. Returns are still allowed. read more

I was looking for a charger for my Apple Watch and the employee there sold me a wrong product. So disappointed honestly. They need to hire people that actually know what they're selling. read more

Could not be more dissatisfied with my first (and what will be my last) time visiting this store!! FABIAN...wow, where do I start. Actually the experience with this "Sales Manager" made me so uncomfortable that I am wondering if it is safe to disclose details of my experience in a public forum! This person appears to thrive on conflict and makes zero effort to resolve concerns. What started out to be a miscommunication of item availability turned into my family leaving the store feeling BULLIED! I am a life long customer who actually still values shopping in person rather than on line. Never again at this Surprise store. Sad that I don't even have a way of contacting the GM since Best Buy now routes everyone to a call center. read more

My printer was not working so I brought it into Best Buy without an appointment. I was sure I would have to come back later but a very nice young gentleman Joseua (not sure of the spelling) offered to look at it and was able to fix it in a matter of seconds! I was so embarrassed because it was just a minor paper jam but he was so friendly and professional and did not make a big deal about it. I tried to pay him but he said that was not necessary! This is customer service at its finest. Best Buy I hope you realize what a valuable employee you have there! read more

Rude employees. There was a sloppy guy named joe who said he was a manager. Worst customer service I've experienced. Joe was as sloppy as they come. Sloppy Joe. read more

Do not order a phone from Best buy. After you purchase they will have some random person call you and ask for your personal info. Claiming they have to activate your phone. But if you prefer not to give your SSN and Pin number to people over the phone then they just cancel your order. Shady business practices in a time where people will ruin your good name with the info gathered. Don't be a victim of identity theft. All the info that they asked for when I ordered was given in a professional manner in the store and it was very discreet. There was no reason to ask for it again. And certainly not over the phone when you have absolutely no way to verify their identity. Emails sent looked like phishing email with dates on the bottom from 2021. Email address heading appeared like phasing emails also. read more