Jordan was very professional and pleasant. The work was done efficiently and left no messes. Very pleased with Jordan and My Appliance Guy. read more

We had an issue with our washer and contacted My Appliance Guy because of the good reviews. Setting up the appointment was easy, and Hallie was very accommodating, friendly, and has great customer service skills. We were sent a text confirming the appointment and who would be coming. The day of the appointment Jordan, the tech, texted to say he was on his way. We really appreciated that we were kept up to date on every aspect of the appointment. Jordan quickly diagnosed the issue with the washer; he had the parts on hand; and got the washer up and running. Jordan was very knowledgeable, efficient, professional, respectful, and friendly. We would highly recommend them for any appliance repairs. read more

I called My Appliance Guy for my dishwasher that was not working! I unfortunately had to change my appointment time and they were great worked me in the day I called. Blake came out diagnosed the problem. He then came out the next evening Valentines Day around 600pm with the new part and fixed the problem! Blake was great, professional and friendly and fixed the dishwasher in a timely manner. Thank you, Blake you were great!! My Appliance Guy is now in my phone contacts, and I will be recommending to all my friends and neighbors. read more

Refrigerator repair so I went to his office and there is no office there so I went to another repair man.

Helpful, kind, prompt. They answered their phones professionally, made making an appointment easy and in a timely fashion. I needed help with my dishwasher, and Mario did a great job finding the root of the problem quickly, and thank goodness it was an easy affordable repair. I cannot say enough good things about My Appliance Guy. I even needed a little follow up with it and it was taken care of quickly. A great local business to support. read more

5 Stars all around! My dryer started making a wonky noise and I knew something was up. Called them and was able to get a technician (Blake, who was AWESOME) out the next day. Blake came out, on time as expected, and was able to fix the issue. From calling to schedule all the way until the dryer was fixed--everything was a breeze! Very easy to work with them. I would highly recommend this company for any of your appliance repair needs!! read more

The professionalism of Mr. Jordan and his Knowledge of our issue, were outstanding! He contacted us prior to his arrival and he arrived on time as stated. The pricing was very reasonable; thus far we are very pleased with the actions performed by Mr. Jordan!! We highly recommend My Appliance Guywe contacted Ona weekend and they contacted us promptly and scheduled our appt immediately!! Thanks Jordan and Mario!! read more

Great advice by phone offered for our forever frozen Samsung fridge ice maker. A Samsung design flaw that we have tried to have fixed multiple times. New ice maker bought twice to no avail. New fridge ordered. Appreciated the honest information. read more

Don't hesitate contacting My Appliance Guy! I was impressed with their level of service fixing a leak on my LG front load washer. Very responsive (same day appointment), constant communication, courteous and knowledgeable. Anthony was so professional and friendly. I will definitely contact them again for any appliance repair. read more

I called My Appliance Guy to have my refrigerator repaired as the freezer wasn't keeping my foods frozen. Blake diagnosed the problem within ten minutes saying the defrost unit no longer was working. He did a thorough explanation of what the defrost unit was and how this was affecting the freezer and ice maker. After he cleared ice from the back of the freezer and installed the new defrost unit, everything is working perfectly. A big 'Thank You' to Blake for knowing what the issue was and fixing it. read more

One evening around 6 p.m. I noticed the freezer in my Maytag side-by-side wasn't running cold enough and things were starting to thaw. My go-to maintenance guy doesn't work on appliances so he recommended My Appliance Guy. I called and left a message that night, and early the next morning Halli called from the office. Prompt response - good start! We arranged a house call for later that day, and the repair tech showed up to diagnose the problem. He determined it was a freon leak, but a "leak test" would have to be done to determine if it was repairable or "dead". The test isn't cheap to run and there's no guarantee on the outcome. Fair enough. After considerable thought about the situation, and finding that my older, beautiful black Maytag would be hard to replace with one of the newer models, I decided to take the chance and have the test run. Fortunately, the problem was repairable, the part was available, and a few days later the tech, Blake, came back and fixed it. It wasn't an easy job for him, but he did great! I'm glad I took the chance because now my freezer/fridge is running colder and better than ever. Hope it stays that way! Bottom line: My Appliance Guy runs an efficient, professional business; they email with house call reminders, call when they are on the way, and provide easy payment methods with receipts via email. Good job - thanks Guys! read more

Mario, the owner, is not dependable. He forgets about appointments and then shows up an hour late while talking on his cell phone to greet you. He has a very pretentious attitude and makes a lot of excuses. After he apologizes he continues his behavior of disrespect towards his customers and employees with terrible communication leaving you to wonder what's going on. He maintains a high expectation from you, but fails to return any kind of decency. Mario's actions speak louder than his words, and you cannot trust the man at his word. read more

Needed our Bosch microwave troubleshooted to make a decision on repair or replacement Well worth the service call as estimate was presented with parts and labor complete on site Expertise was quite apparent and estimate was fair for us to make our overall decision to totally replace a very expensive appliance read more

Mario (Owner), promptly scheduled our diagnostic test within one day of our call. Anthony (Technician) reached out to us before his arrival and within the provided timeframe by Mario. Anthony was professional, thorough, kind-hearted and was able to fix our oven range in a proficient, quick and reasonably priced manner. We will definitely utilize "My Appliance Guy" for any future repairs! read more

After attempting to dry a small load of clothes, I discovered that my dryer drum wasn't turning. So, I sent out 5 RFQs via Yelp, and I heard back from 3 companies within 2 hrs 8-). I settled on My Appliance Guy, as Mario (owner) told me that they were able to get out here the same day (wasn't an emergency, but I took it; good timing, I think) I called. And, at a flat rate (was a few dollars cheaper than the other guy)+ parts. The 3rd company was unable to provide a estimate, without a service call for which there was a charge. The tech (Steve) called when he was 15 minutes away. And, he showed up promptly. After fixing the problem, Steve showed me that the dryer was working properly. Dealing with both Mario via Yelp, and on the phone, and Steve (phone and in person) was very easy. And, neither tried to sell me additional services. A great bunch to deal with. read more

Just today, Chris (of My Appliance Guy) can to do routine maintenance/service on my washer, dryer, and refrigerator. He called ahead to provide an estimated arrival time. He reviewed what he was going to do; was exceptionally friendly and professional; and carefully reviewed all he had done to clean hoses, exhaust tubing, etc. and to adjust these three appliances for maximum long-term performance. No discussion....I will surely calling My Appliance Guy and asking for Chris for all future appliance care/service. I will add that phone calls and conversations with the office team have also been cordial and professional....with them making every effort to accommodate work schedules, etc. Thanks to the whole team. read more

Called in the morning because our fridge wasn't cooling as well. They came out in the afternoon same day which was great because we were getting desperate. He tried to fix it but the compressor was shot. The tech was very courteous and knowledgeable. He did his best to get it going but the price of a compressor was about the same as buying a new fridge. Gave us his opinion on what he thought was the best type fridge out there. Just charged the inspection fee that was quoted on the phone, no surprises. Would highly recommend this company. Good people are hard to find and these guys did a great job. 5 stars all the way! read more

I've had Mario out twice from my appliance guy business in Surprise, 623-693-4444. Super great service, always prepared, I love the fact that they ask for a model number and serial number and what the issue is. They come prepared they fix it they have a part on board to fix the device that you're having issues with prices are wonderful. I've never done a review on any other service that I felt as wonderful for. I highly recommend these people. read more

The only place I will call for repair of appliance. Owner Mario was cordial, informative and concerned for health of myself and his employee Within hours, here comes Christina after a confirming call to repair my non-draining washer. Sharp, smart & personable doesn't do her justice Diagnosed problem within 10-15 minutes after disassembling front load beast washer. She was in and out in an hour, leaving the work area nicer than she found it I will recommend My Appliance Guy to everyone! He's now My Appliance Guy....and Girl Kudos Christina read more

I have used Matt on several occasions to repair my washer and dryer, as well as my refrigerator! He has always been prompt, courteous and professional! And his cost is very reasonable! He is my appliance guy! read more

Mario is amazing!! I was in the middle of a move, trying to put the finishing touches on the house for the new owners, and somehow got the oven door in a locked position. I Googled the problem, tried the suggestions to no avail. In a panic, I phoned the Appliance Guy and he talked me through the process!!! read more

The review stands. Luckily we found another business that will honor their policy to not charge a second charge for a follow up if needed. if you had fixed it in the first place my husband would not have had to try to fix it on his own EXACTLY as you showed him. Still you take NO RESPONSIBILITY for not fixing the issue while there and expecting more money to return for the same issue. Not great policy or customer service. read more

quick service GREAT communication. I would have given them a 5 star rating but he told me the part for my repair was $300. i found the part for $189. even after taxes and shipping it would have been 218. read more

We used this service a couple times. Dryer bearings were bad. So they replace them. A week later it's making noise. They send a guy out again and he said it's the vent hook up where the dryer drum bent connects inside the machine. It was not connected. Seems they left some screws loose the last time they were here. They didn't do the work completely right. It's making noise again a week later when we used it. So they replace the bearings and it's making noise again. We both work for a living and according to their records 90 days had passed and were at square one because won't stand behind their products. So they want full price for crappy replacement parts and probably another incomplete job. I would not recommend this company. There are better companies that do a thorough job. read more

They did a wonderful job on 2 of our broken appliances. Did not overcharge us. They are now our go to company for appliance repair.

I highly recommend this company for any appliance repairs. Mario did a great job explaining the pros and cons of the replacement part for our refrigerator. We appreciated the lower cost and friendly service. read more

I had Mario and his son out several times to fix my dryer which was over heating - the first time his son vacuumed the inside and said that was the cause. That was not the cause because the dryer continued to over heat. Called again and son was not able to fix the problem so the next time Mario came with his son and they said the problem was a thermal fuse and a thermometer which they replaced on November 18, 2020 with a 90 day warrantee. A few days ago the same thing happened and I call to have them come out and look at it again. I never got the courtesy of a response to my call. Very disappointed in this customer service and can not recommend this company for that reason. read more

Our refrigerator sprouted a leak and water accumulated on the floor. At first, we thought we needed a new unit but the refrigerator and freezer operated well. Turned out to be a broken line from the unit into the water source. Mario came out and suggested two options. One was more expensive and not necessary, he told us. Mario said he needed the part and agreed to return the next day. Before arriving, he called and explained his schedule. When he arrived, the line was repaired and within about 20 minutes. Mario was courteous and professional. Plus, he saved his money, which, always is good. Thank you, Mario. Would not hesitate to call for future repairs. read more

Mario the manager I believe is awesome, friendly and helpful, always knowledgeable and always available. We have had two repairs done in our home. One for our refrigerator and one for our washing machine. The refrigerator was done by a younger gentleman who was absolutely amazing and so professional. Our washing machine was fixed by Christina who actually happened to save us quite a bit of money as a previous company had misdiagnosed our machine. We will never accidentally call someone else again for our appliances! Thanks for your awesomeness and willingness to help explain things at such a great price! read more

Had our dishwasher repaired this morning. Our technician Robert was very timely and pleasant. He inspected the problem and quoted a price to repair. He proceeded to repair the problem and was done in a short amount of time. He was extremely fast and clean. I will definitely call them again when I have an appliance problem. Great company. read more

The problem is the belt is slipping. Completely ignored what I told him the problem was and told me my dryer was working well. Quote: "In my professional opinion the problem is the vent is clogged. " WRONG! Had a dryer vent firm run a video camera up the vent. It is perfectly clean. Guess he just didn't want to repair it. read more

I knew Mario would be trolling Yelp to see if I would warn others. Mario you never called me back or left voice mails. I was lucky enough to catch you this morning as you did not return any of my calls yesterday. I recorded our call from this morning, and yes after we spoke I disputed the charge with my bank. You are a crook and I will find an honest appliance repairman to fix my two year old refrigerator. And by the way there is no class action law suit against Samsung for my fan issue, nice try.... read more

Amazing family owned/operated company!! I have had to call several times for my refrigerator and the response time was incredible! I recommend them to anyone and everyone who needs appliances repaired and will continue to recommend and use My Appliance Guy. Customer for life! read more

We initially called this business because my sister had used them in the past and recommended them. The tech came out on 6/13/2023. Our Samsung washer was shaking violently. Had this washer just under 2 years. The tech determined that nothing was wrong and to keep loads balanced. We did as told and the problem got worse so in August we called and the tech arrived. He said that the "shocks" we broken and needed to be replaced. The shop didn't have the part so they needed to order it. Several weeks passed and I heard nothing back so I called them. Parts are still in back order. So I looked on YouTube to see how complicated the fix was. Not only was the fix not complicated at all, the tech on the video recommended the part to be ordered through Amazon. I ordered them on Sunday and arrived on Thursday. 30 minutes to fix. To this day I haven't heard back from this business so if they truly ordered the parts then they can now use them with another customer. read more

Mario and his team are the best! We had another company come to the home 6 times attempting to "fix" an issue with our oven door that Bill was able to figure out in an hour. Mario and Bill are both professional and personable and clearly know what they are doing. My timeline was urgent, and I really appreciate that they squeezed me in even though they were booked. Their prices are reasonable as well. I can't say enough about this company. read more

Hey thanks again for the service you provided!! My Freezer is running again!! I can honestly say, this is the best service I have received. I have had many repair quotes and you have provided the best most reliable quote and service. I will be calling back if needed for any of my appliances. tyty!!! read more

Called My Appliance Guy to take a look at my Whirlpool oven , received quick , friendly and knowledgeable technicians ! Really happy they got the job done and got my family back on track for the Holidays ! Thank you Bill and Christina for coming out today you guys are the best ! read more

My Appliance Guy - Appliances & Repair Near Me - Surprise, Arizona

Have used "My Appliance Guy" many times in the past and have ALWAYS been extremely pleased with their service, prices and professionalism. This time I had Christina out to the house to fix my cantankerous old washing machine and what a great representative she is for this company. Polite, courteous and an excellent repair person. In this day-and-age where we tend to throw away items that can be fixed, My appliance Guy will always get my business. Thanks Phil read more

Answered on a Sunday and arrived when they said they would. Fixed and was cheaper than buying a new one for sure!!!

Mario, son of the owner of My Appliance Guy, provided speedy, excellent service and reasonable pricing. We needed repair on our 10 year old Maytag refrigerator and Mario got it done like the pro he is. Friendly and extremely helpful with appliance advice. I would recommend My Appliance Guy for any appliance service or repair. read more