Oh geeze, don't know where to begin except to say off that bat - was truly disappointed with my experience here, and wish for a better outcome . Don't like writing bad reviews or to say I don't go out of my way, and in this case I had to. To begin, I buy glasses like every 8 years as there usually about $450 plus, so there a treat for me, but everything needs updating. I was dealing with a young gal not sure of her name maybe Michelle , dosent matter now as she was fired , thank goodness she was( was just rude overall, and cold and gave some bad stank attitude vibes), so was dealing with her ! Ordered the desired glasses , and they tuned out to be wide and heavy for my face, wanted to get a refund even if I lost money and just leave and cooper glasses in a different city as I found there selection to be limited . So they only offer refunds within a month, O had asked if there was a new shipment coming cause no other glasses I liked or suited me , they said few weeks . Well that didn't happen, asked if I can wait till comes in, she said well you have a week left. Thought that was rude as I didn't like any other glasses. Then decided on one pair that I could care nothing for - sooooooo bummer about that. Ordered them, she told me $75 was due when I picked them and she said she had ordered them as I was leaving for 2 weeks on vacation, I Come back, and was told she didn't order them , and I asked why? They said I didn't pay, and I said she didn't ask me for payment she said pay at the time of pickup ! Anyway no one called me to notify me that! She in that time got fired - yeah. Then they ordered glasses finally , 2 plus weeks go by, I go in and asked where the glasses are , and said we called you they didn't pass inspection, lol, I said , I did not get calls from you guys ever, can you check if you have my number , it was correct . She then asked me to wait so she can call the lab! And I said no thanks , do your job and call me ! Being a small business owner myself , I believe explaining where you went wrong and being professional is most important. I find all the woman to be rude and cold, and selection sub par. Worst experience overall They should check there attitudes at the door read more

Cannot overstate how much I'd recommend this place. From the expertise of the doctors who genuinely care about your well being (in my case, their high-tech equipment spotted an issue with my retina that otherwise would have gone unnoticed), to the friendliness of the staff, to the extensive & stylish selection of frames... it all makes for a positive experience that I truly look forward to each year! read more

First time getting an exam in a very long time. The staff here was phenomenal. I had lots of questions and they took their time to answer them and explain things to me, especially the insurance bit. Will definitely be returning next year. read more

WHAT AN AMAZING STAFF! I had to take the time off my busy schedule to give Dr. Walton's team some props. The customer service was so sweet and on top of that they help you take the necessary steps to get you where you need to be. I am HUGE with CUSTOMER SERVICE and the fact that I got to speak with Dr. Walton personally on the phone was like meeting a celebrity. Dr's usually don't give you the time or day unless you are literally sitting in an office room, and Dr. Walton personally explained to me the important information, I didn't even have to ask. Asking the pricing for anything is usually uncomfortable but needed and instead of having to ask, Dr. Walton took the time to speak with me on the phone and explain the pricing with me, this made me so comfortable. I wish there was more staff out there like Dr. Walton's team. Thank you for an amazing experience and am glad to know that there are people out there that truly cares and understand others situation. They made me comfortable. I LOVE THIS TEAM!!! read more

Tremendously helpful, professional, fast, informative... hats off to Marissa for helping me via phone explaining my benefits easily and quickly to plan for my next visit! I'm looking to get contacts for the first time and I am a bit nervous. Insurance is complicated and the Heights Optometry Team made it a breeze! read more

This place is so amazing! Its beautifully decorated and the doctors are young, kind, and extremely helpful. They have great sunglasses too. They found me what I needed right away. read more

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Very friendly place and really nice store !!! I really needed a pair of glasses right away that wouldn't cost me an arm and a leg and these wonderful staff went out there way to make it happen !!! I love my glasses and I'm happy with the service I received !!! Very nice choices for frames !! And good package deals !!! Give them a try read more

Heights Optometry - Eyewear & Opticians Near Me - San Diego, California

Love this optometrist- I came the first month they were open and keep coming back. Dr. Walton and her staff very friendly and don't try and push you to buy extra bells and whistles on your contacts or glasses like some of my eye doctors have in the past. The interior of her practice is also adorable and has a cool vibe. They have a great selection of glasses as well. Definitely recommend this place for anyone who needs glasses or contacts. Update: Cant say enough about how awesome Dr. Walton and her staff are. My mom was visiting from out of town and developed a very painful eye infection. I called Saturday morning and explained what was going on and Dr. Walton was able to see her right away and help get her treated. read more

This is a great addition to this ever improving neighborhood which I happen to live in. I remember when it used to be a shoe store and I'd walk by and was like "hmm should I buy some super expensive hipster shoes?.... Nah!" But I was super excited that it turned into an optometry place because that's actually something I use and need. Thankfully they accepted my vision coverage and I got some super cute glasses and was fitted for contacts that actually don't dry out and make my eyes all itchy. The staff is sooo nice and helpful and cheerful. You can tell they are just really happy to be there which is so nice. I've been wearing contacts and glasses for almost 20 years and this young and hip new optometrist taught me so much I didn't know. One happy customer! read more

Came in needing a glasses adjustment because my glassses have been bent out of shape for almost a year due to careless mishaps and I came into see Flor who readjusted my glasses very nicely and in a timely manner. She also managed to maintain the cleanliness of the place by constantly wiping down used surfaces. Sweet girl. I was in and out relatively fast and my adjustment was made at no charge (although I did purchase my glasses from there about a year ago). read more

New year, new insurance! I was a little panicked finding out my new insurance no longer covered my eye doctor I had been going to for the past 10 years or so. Researched places around town that worked with my insurance, most had sub-par reviews. I then came across Heights Optometry! Called on Thursday and was able to schedule an appointment for myself and my boyfriend for Saturday. They also have online booking too. Their location is perfect right next door to BLA, with plenty of street parking on the side of the building. Front reception and Optician were both so friendly and informative while we were waiting. Long story short, Dr.Walton is personable and very informative. She takes the time to explain the process, and what is going on with your eyes. We are so happy we have found such an awesome new Optometrist and we have already referred some friends. Thanks again! You guys were awesome. read more

I would recommend Heights Optometry ANYTIME to ANYONE. The office is very welcoming. Dr. Walton has done an amazing job of creating an inviting space. Whether it is the donuts and coffee or the smiles on the faces of everyone in the office, I felt right at home. Dr. Walton also worked with me to develop a payment plan that worked with my budget for purchasing the lenses I needed, which was completely unlike any experience I've had at a different dental office. Her creativity and passion about her craft shows through in every facet of her business. Beyond that, the experience of getting my eyes checked was amazing. Dr. Walton does a wonderful job of making you feel comfortable while she works with you. Her equipment is all well-polished and maintained, and went a long way to giving me comfort with her knowledge. Not to mention she's one of the sweetest people I've ever met. I would recommend her service to anyone. It is one of the best, in any industry, I have been in. read more

In a nutshell: they do it all here. Whether you need to get an eye exam, pick new frames, get prescription glasses made -- it's all under one roof, and they can bill to your insurance. You can make an appointment online, and they're super responsive to e-mails. The shop is nicely-appointed, there's a great selection of frames, and the staff is simply top notch! A very welcome new addition to the neighborhood! read more

I was in for an appt with Dr. Walton a couple weeks ago, and had a terrific experience! She was very kind, personable, and made the experience of going to the optometrist alot more pleasant than it usually is! She took the time to chat with me throughout the appt and get to know me as a person, and made the process very simple from start to finish. The man at the front desk was also very friendly, and the place seems to run like a well oiled machine. I know I have found the eye doctor that I'll be sticking with for years to come! read more

New to the neighborhood, and I wanted to find a new eye doctor a bit closer to me. Chose Dr. Walton because of all the great Yelp reviews... and I'm so happy with my experience, figured I should add to her 5-star bank! Everyone I spoke with in the office was super friendly and personable, and Dr. Walton was great. As other reviewers have noted, she really takes the time to explain what's going on with your eyes. I needed to order new contacts, and I appreciated how they sat down with me after the appointment to go over my insurance benefits and what the total cost would be, in writing. Street parking only, but on a Monday morning there were plenty of spots on the side streets. And the best part... now I can see properly again! :) read more

My experience here has been by far the absolute best. The staff is super friendly and very helpful. I came in for an eye exam and new contact lenses. As a first time contact wearer they helped me put my contacts in and out, since I had no idea what I was doing. They called me to make sure I was happy with my contacts and made sure that if I needed any adjusting they would be more than happy to help me again. Dr. Walton was just as amazing! She's very professional and friendly . I felt as If I was talking to a friend the whole time. I highly recommend Heights Optometry to anyone in need of glasses or contacts. Their glasses selection was great and her place is sooooooo cute! For any of your glasses or contact needs this is the place to go! Thank you Heights Optometry for helping a girl out! read more

I'm so glad I asked my coworkers for a referral and ended up here. Everyone on the staff was genuinely nice to me from the moment I walked in the door. They save paper by using laminated forms that they then scan into records. I appreciated having water and coffee in the waiting area and the decor was an unexpected treat. Such a cute place! The best part by far was Dr. Walton, who was at once professional and laid back. Playful even. She took extra time to answer my questions thoroughly and explained things in a way that I understood but was not at all condescending. She also has a hilarious sense of humor and the best laugh! I got the sense she really enjoys what she does and that made being there a fun experience instead of just another thing I have to do. I'm for sure coming back. read more

I really wish we lived closer to this place, but even tho we don't we still show up once a year for our check ups. Dr. Walton at Heights Optometry is an amazing doctor, she is very passionate about her job and it shows in the way she approaches her patients. She made my kids feel Very comfortable during there exam. Janette the manager/optician is the best! She helped my pick little daughter pick out the cutest eyeglasses and my boys as well. Absolutely love this place and the people in it! read more

Heights Optometry - Glasses - Eyewear & Opticians Near Me - San Diego, California

I had the best experience at Heights Optometry! From the extremely friendly front office staff and my exam by Dr. Schaffner, who was just wonderful. They also spent a lot of time with me picking out just the right glasses for me. They had to shut down the office not long after my appointment, and they even delivered them directly to my door with the promise to reach out when they reopened to do any adjustments I may need. I just heard from them, and will be scheduling soon. I can't recommend this office enough! read more

Dr. Walton and her team are awesome! Dr. Walton is so knowledgeable and provided insight that no other optometrist have shared with me (particularly about my dry eyes). Her equipment is new and top of the line. She doesn't use the old school "air puff" for glaucoma testing. Her team was so helpful and patient as I was very indecisive about selecting a pair of glasses. The girls recommended I take my time, take pictures, and sleep on it. They offered candid advice on what frames looked best on me. And in the end, I found a pair I love and that are much more comfortable than my last pair. read more

Loved my experience at Heights Optometry. Everyone working there is really friendly, the doctor was great and explained everything she was going to do prior to doing it so that I knew what to expect, and went over all of my results with me in detail. It was my first real eye exam and I'm so glad I ended up at Heights! My appointment ran late, but I was okay with that and everyone apologized for taking longer which I appreciated. Then when it was my turn, it really felt like all of their attention was on me and I could've asked more questions and they would've welcomed them rather than rushing me through the whole process. They have a nice selection of glasses and sunglasses to choose from. I tried on so many while I was there and eventually narrowed it down to one Kate Spade pair. It took about 2 weeks for my glasses to be done and I absolutely love them. I'd highly recommend Heights if you're looking for an optometrist. read more

Just another amazing review in the slew of amazing reviews! I have gotten both my prescription & reading glasses from Heights, and I absolutely love them. The prescriptions are perfect, as are the frames. Prescription sunglasses have literally changed my life--So worth it! I had an issue with one of the screws in my sunglasses, so I stopped in at Heights and they were fixed immediately! Love Dr. Walton & her staff--They are all friendly and amazing. Make sure you go here for any and all of your eyeglass needs. You won't be disappointed! read more

I have never enjoyed going to the eye doctor before! But I can honestly say that I did this time. Heights Optometry is exceptional. I don't have visual insurance, but I was skeptical about going to an optometrist because I did not understand that Optometrists can do more than provide a lens prescription. I had some concerns about my eyes, and I needed a much more in depth exam - a complete look at the health of my eyes from the inside out. Dr. Walton explained to me that she is more than qualified to do this work, and does so at a very reasonable price, so I made an appoinment. First of all, Dr. Walton is extremely knowledgeable and was very respectful about my anxiety about having my eyes handled. She goes out of her way to do things in a way that makes her patients as comfortable as we can be, and she is very communicative throughout the process, explaining her techniques and answering questions as she conducts the exam. I feel 100% confident that she is caring for my eyes as well as they can be cared for. I have OK vision but I have an astigmatism in each eye (even that word grosses me out) and she helped me find a prescription that makes everything so crisp! In addition, my family has a history of lattice degeneration and macular degeneration, and Dr. Walton really helped me to understand what this means and to feel assured that she was carefully looking for any signs of injury or damage in my eyes. Aside from the excellent experience with getting my eyes checked, I had a great time selecting frames with Janette, who is lovely and has a great breadth of knowledge about frame inventory. These women have great taste! The office decor is whimsical and elegant, and the selection of frames is so beautifully curated. The ladies helped me select a set of frames that I am - there is no better way to say this - obsessed with. If you're looking for a good Optometrist, I would highly recommend giving Heights Optometry a try. They demonstrate that in a city like San Diego, we have the benefit of a small town feel without sacrificing access to top quality care and services. read more

As a newbie to this place, I feel that I could not have felt more welcomed. The entire team was friendly, perfectly-timed and very knowledgeable! They made me feel extremely warmed and welcomed, and their office was very adorable. There was a coffee and water station next in the waiting area that was filled with comfortable furniture, magazines and kid-friendly toys and distractions. I absolutely loved Dr. Ciuffreda, Sara and then rest of the technicians, it was a very helpful and pleasurable experience! read more

My boyfriend and I came in for contacts prescriptions, and were both blown away by the experience. Not only were all the staff friendly, quick, and competent, our optometrist Meredith had a wonderful demeanor and was also very knowledgeable. She took the time to explain things and I wasn't intimidated to ask questions because she didn't make it feel rushed. She made sure I was happy with my contacts and the experience as a whole. The space is also IMMACULATE. The bathroom was super clean and the design of everything is interesting and beautiful. This place is amazing. You won't regret coming here! read more

This place is awesome! I'd gone to eye doctors in the past, whatever chain was nearby, and no doctors could ever figure out what was wrong with my eyes. Dr. Walton figured it out right away, and has been so helpful. From personally helping me choose the right frames for my face, and going through all sorts of tests to make sure we had the right prescription, she was super helpful. Thanks to her, I can finally see okay after all these years. Highly recommend checking this place out! read more

Heights Optometry was great! I came in needing a screw for my glasses and they replaced it and cleaned up my glasses for free. Highly recommend! read more

Ladies and gentlemen, this is your place. I stopped by with a pair of broken glasses in need of some tlc. Marissa helped me on the spot and fixed them! Thank you Marissa!!!! The place looks lovely and I plan to return for an exam. Appointments required for entry, appears to be very Covid careful. Highly recommend! read more

First I would like to say that I have no issue with Dr Walton - She was great. My issue is that I wanted to replace the lenses in one pair of glasses and get a spare pair with new frames and lenses. Unfortunately, when I looked at the frames they offered I was surprised that 85% of the frames they have on display were for women. The frames they have for men are almost an afterthought. I am not a finicky man but I found nothing in the limited selection for men that they carry that would suit me. I was told that I could go to their sister shop in North Park who had other styles and selections. However, I am a busy executive who found it hard to even get away just for this office visit, let alone seek out a satellite location for what I need. My advice is that if you are a woman this is probably a great option for your eye care needs. If you are a man and require a one-stop shop for your eyewear, I suggest looking elsewhere. read more

I had such a great experience here! The staff was so communicative in helping me get an appointment earlier after someone cancelled at the last minute. Dr. Marcelline Ciuffreda was extremely friendly and helpful during the eye exam. I appreciated the thoroughness of the exam itself. Flor helped suggest some new glasses options for me as well, and made that process so easy. Literally everyone I met was professional, friendly, and attentive. Even if I move out of the neighborhood in the future, I look forward to returning! read more

This place is amazing. Staff is very friendly and accommodating. Dr. Ciuffreda was great. Explained everything well and helped explore all options for my eye care. Highly recommend. read more

Having changed optometrists this year, I really wanted to be able to give this business 5 stars, as I was really looking forward to my visit. I hope Heights Optometry will consider the following feedback. Let's start with the postive: 1. The business has a very hip, vibe, nicely decorated and fits the whole Normal Heights scene. I love that I have access to an optometrist that is within walking distance. 2. The staff are friendly. 3. The optometrist I saw was competent and addressed my needs. 4. I'm willing to give them a second try, since they are so close to home. The negative: 1. I hated my scheduling experience as a new patient. It was kind of bizarre. I tried to call and make an appointment, but called at a time when no one was answering the phone. Somehow, I was directed to the online scheduling system, which was not too user friendly. After scheduling online, I was telephoned by staff to complete additional information online--medical history and such. Staff called me to verify my insurance information. During that process, my personal information that I entered online was lost by them, and I had to recommunicate it. I have never had such a complicated scheduling experience with any other medical business. One other tip: If you have a limited availability, this business appears to be booked up weeks in advance--as far as I could tell on their online scheduling system. Also, if you schedule online, there is no indication of which optometrist you are seeing, as there are multiple optometrists working in this business. I thought I was scheduled to see Dr. Walton, but saw a different Dr. at my appointment time. 2. While the selection of frames is fashionable, I was very disappointed at the price ranges of available frames. Here's why: 6-months prior to making my first appointment here, I stopped in this business to check out the vibe and selection. At that time, this business offered a wonderful selection of frames that were priced appropriately for our diverse Normal Heights neighborhood. I was impressed and felt that this business had considered the needs of the folks who live around it. There really was something for every budget. By the time I attended my appointment, there was a very limited selection of frames covered by my generous VSP plan. While, paying a little extra isn't problem for me, there are many in our neighorhood, for whom it would be a problem. This was one of the reasons I left my last optometrist: the doctor sold his business to Invision Optometry--only offering high-end frames and a boutique vibe. 3. The staff: while friendly, I experienced them as...well...distracted, ungrounded Millenials and strangely too perky--except for the young-man who dispensed and fit my frames. 4. The tip jar is tacky and not appropriate for a medical practice. read more

I had a great experience at Heights Optometry and I highly recommended them. The staff is super helpful, friendly, and professional. The decor is also outrageous- the stuffed Italian leather chairs and cool art make it really comfortable as you hang out to wait for your glasses to be professionally fitted. And of course the services and glasses selection are top notch. If you're looking for a new optometrist, I'd recommend this one! read more

Had to hop on here and leave a review for Dr. Walton and the entire staff at Heights Optometry. I woke up New Year's Day and had a severe issue with my eyes and needed attention ASAP. I called Heights Optometry and they got me in within the next day. They even offered to have me come in as early as an hour after I called, but I couldn't due to being at work. The entire staff is enjoyable to be around, and Dr. Walton is just awesome. She made my life so easy and got me in a pair of new glasses the SAME DAY, prescribed me drops that fixed my eyes over night, and was so persistent, but not over the top, on following up to make sure I was ok. I'm originally from the east coast and was afraid to check out a new optometrist, but this experience was way easier than I ever thought it would've been. If there was a 6/5 option I would give it. I'll be back. read more

First time coming in. Everything is so cute in here! The people are so nice and saw me very quickly! Even the doctor came out and wasn't Hiding in her office. Love it so far! read more

I have been a customer of this optometry office for a few years now since being stationed in SD. I heard they were very military friendly and I love their sunglasses selection. Just before COVID happened, I had purchased a new pair. A few weeks into enjoying them, I went to put them on one evening and they snapped in my hand with no reason. I contacted the optometry office and was put in touch with a woman there named Flor. Over the course of multiple weeks, she was contacted the manufacturer on my behalf and eventually got them repaired for me since Carrera no longer made them. She was extremely kind, professional, courteous and contacted me often with updates. I will be a forever customer because of how I was treated. Thank you Heights Optometry. read more

Went in for an eye exam and new pair of glasses. Service was great, staff were friendly and accommodating. The Doctor was very helpful and I got a great pair glasses. read more

This place is amazing!!!!!!!! I had my very first eye exam ever (put it off for too long) and the ladies were so great and the doctor is just awesome, I love her. Very cool, very professional and very comfortable. After the exam I needed glasses and two of the ladies helped me so much picking out a pair. They were SO helpful and honest. I'm VERY indecisive and they helped me pick the cutest pair!! And they were on sale! I just really like the people who work in here and the place is just way too cute. 12 out of 5 stars. read more

New patient at Heights Optometry Aug 2017. Scheduled appointment with Dr. Ciuffreda. I am a long-time glasses & contact wearer (20+ years), and typically dread going to eye doctor and dealing with the process just to get a new prescription. This experience has completely changed my mind! Had such a great experience with the staff leading up to the exam. Dr. Ciuffreda was so personable, energetic and caring. It was a thorough exam, and I learned new things about my eyes that my previous eye doctors didn't even care to look for. After the exam, the opticians helped to pick out new frames, and it was actually fun and added to the overall experience. Highly recommend Heights Optometry! Can't wait until my new glasses are ready for pick up! read more

I have to say, without exaggeration, that Dr Walton changed my life. I am extremely myopic and found out that I have been over-prescribed for contacts for many years. Dr Walton lowered my prescription in both eyes and as a result I can sit across from someone without them appearing blurry, can read anything I pick up without using reading glasses and can still see long distance without noticing any difference. She also let me know, that because my lenses are medically necessary that I don't have to pay for them! No one else ever bothered to research or inform me about this. She is so invested in her patients which is so refreshing in this "all about the dollar" healthcare world we now live in. read more