Very happy to have found a great childrens' optometrist! I definitely recommend for those looking to bring their tiny ones into the eye doctor. Early visits are important! They were able to get an appointment scheduled for our 4 year old quickly and we were happy to find out that they accepted our insurance! The optometrist made my daughter feel completely at ease for her first appointment. She actually said she had fun! For younger kids and babies, they have special technology to measure and take a picture of their eyes to diagnose if they aren't verbal. Although my daughter knows her letters, they also were able to test her vision with a cute kids cartoon in addition to the standard letter chart. The assortment of glasses was great! Although she wanted the Spider-Man glasses, which were a bit too small, we were able to find a pair of purple ones that she liked (and compromised by ordering tiny Spider-Man stickers to place on the sides of the glasses). The lady at the front desk was very helpful and patient as my daughter tried on almost ALLLL of the frames in the front! Her frames were about $30 with insurance, but there were many free options with insurance available as well. The glasses were ready much sooner than they estimated. They said the wait would be at least 1 month, but hers were ready in exactly 14 days! The only qualm I have is the fact that parking is tough to find close to the office. I'd recommend an early morning appointment as street parking is much easier to find early in the A.M. Thank you again to EyeStudio for a wonderful experience! Looking forward to bringing our littlest one in for her first visit too! read more

Eye Studio Optometry - Waiting room area - Optometrists Near Me - San Diego, California

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la doctora no da buenos resultados mi hijo está daño de sus ojos y fui con ella y me dijo que el estaba perfecto de sus ojos que no ocupa lentes y tuve que ir a otra parte porque yo miraba que algo no estaba bien y en Rady children's me dijieron que efectivamente el estaba muy dañado de sus dos ojos que ocupa lentes. pero buenos son para cobrar!!! read more

This place is the most unprofessional business I have ever been in. I ordered two pair of glasses one of the pair they said would take up to 6 months to receive. They never called me when they were ready, if the glasses were ever ready And I tried to call multiple times only to be met with a message that would not allow voicemails. Today I was actually able to reach somebody there and asked if I could get a refund for my glasses considering how long it had been I doubt the glasses were even my correct prescription anymore, and was told no they don't do refunds and she proceeded to argue with me about leaving me a message saying they were ready when 100% they never left a message. She was absolutely rude, inconsiderate unprofessional, deplorable would be the word! Needless to say I am out $135 They are a scam do not go there run as fast as possible away from that building. read more

The price range is ridiculous. I came in to get a eye exam and they gave me my prescription but didn't give me the PD I called so they could give it to me and they said I have to come in (inconvenience) also they wanted to charge me for it ($5) when I would go to to other places they wouldn't. I HIGHLY DO NOT RECOMMEND THIS PLACE. Customer service was HORRIBLE. They didn't even try to accommodate since I wasn't buying from they. Don't waste your time going there. They charge for extra exams and they don't accept Discover. Never coming again they were completely rude about this situation and not professional at all. Update 11/7/2017 obviously they didn't see my yelp review and they send me something in the mail the picture clearly shows how I feel about them read more

Eye Studio Optometry - Stop sending me shit I'm NEVER coming back. You guys SUCK! - Optometrists Near Me - San Diego, California

I just have to give it to this place. My daughter has been coming here for over 7 years now. I appreciate how much passion Dr. Chen has in making sure she does all that she can for her patient. My daughter is now also doing the CRT (Corneal Refractive Therapy) and hasn't had to wear glasses in over a year now! She continues to be there through our journey and gives a personable experience. read more

This place is unprofessional and useless! The frame from my glasses broke and they gave me a replacement with still the same lenses which was great but they are tight and causing me a headache for about a month I thought giving them time to adjust would work and no they still hurt me. The fact that I mentioned that I have to take them off and on because it gets painful the lady on the front basically said she can't do nothing because it just how the frame is. And if I want a pair that fits me I have to buy a whole new set of frame with lenses. This is absurd I can't go on with my day without being in pain. Do they not know that we rely on this glasses! read more

I picked up my glasses and the office has really tried to do right , has gone out of their way. Thank you! read more

I bought a description glass from them 1 month ago. Turn out I lost my nose pad . Came back to ask if it still under warranty. But receptionist said that " they didn't offer any guarantees "!!!! I was asking to get the new nose pad ! They said I have to paid for the new frame!!!!'. Which is $460 !!!!! I don't know why they are still doing business???? Should go rob the babk read more

I would not go here! Very rude receptionist, she made me feel very uncomfortable. I cancelled the appointment immediately after I made it. They need to be nicer! read more

Dr. Chen is very through and takes her time during the exam. The girls are the front are extremely nice and professional, and even helped me pick out a new frame that I love! Definitely exceeded my expectations. read more

Dr. Chen is amazing. She's super easy-going and when I called to make an appointment, I gave her my insurance information and she said not to worry everything should be covered. I showed up, got the eye exam done and got contact prescriptions that work well. She billed my insurance. My insurance declined it, because that's what insurance companies do. What Dr. Chen did was to stick to her words and deal with them by herself. She eventually got them pay for the bill, and this was without me involved at all. I respect her responsibility! read more

Dr.Leslie Chen took exceptional care of me. I had originally went in because I was losing a significant amount of vision in my right eye and wanted to see what was causing it. It turns out that my bottom lashes were facing inwards towards my eye and it was causing scarring. She repaired my eye, wrote a referral for me to go see my primary care to see that the bottom lash issue got taken care of, and referred me over to a retina specialist since my eye still was not doing so well. What surprised me about Dr.Chen was that she really seemed to care. She had called me and left a voicemail asking if I had gone to the retina specialist and even left her after hours number in case I needed her. From the outside; Eye Studio doesn't look like much, but it's what's inside that matters and Dr.Chen is so kind and good at what she does! read more

DON'T judge a book by its cover, the outside looks a little dreaded and can be a bit intimidating but once you get past all that you will NOT regret putting your eyeballs in the hands of Dr. Chen and her staff... These folks are wonderful and very confident in there work. I called on a Tuesday and was able to get in on the upcoming Saturday. They are open Saturdays by appointment only, which is just way to convenient. While doing the exam Dr. Chen explained everything in a way that was easy to understand and follow... They have a very good selection of frames for women, men and children and all within a very reasonable price range. I will definitely be back next year for my follow up visit. read more

Amazing service! Doctor is super friendly, professional and provides great service! Would def recommend!

Dr. Chen is amazing with kids. I brought my daughter in for an eye exam and the whole staff at Eye Studio made it a very pleasant experience. The staff was patient and had a calm demeanor. I would definitely recommend this place to anyone that needs an eye exam, especially if you have a little one. read more

I recently moved to SD and needed an eye exam. I found this place through a friend's recommendation. I was a little skeptical at first about City Heights area but immediately felt at ease after seeing Dr. Chen. It was easy to set up an appointment here. They also have a package to help low income patients or someone who doesn't have vision insurance like myself: $160 for a comprehensive exam and a pair of SV or BF glasses. That is a steal considering the care I needed for my eyes. She also dilated my eyes and made sure everything looks good in the back of my eyes. I've never gotten that done before anywhere else because nobody has suggested it to me. She was very throughout and explained everything regarding my eye conditions. I will bring my parents here to see her as well because like me, they have never had a dilation exam before. read more

Negative stars. This place is horrible. Fortunately, I didn't bring my daughter here for her eye exam, but when my eye doctor's office said they don't take her insurance for frames, I was forced to go elsewhere for those. Admittedly, I was looking for a discount place. Should have stuck to Costco. I chose Eye Studio because it was somewhat near my neighborhood and thought it would be easy to get in and out. Wrong. Parking is difficult and the neighborhood is sketchy. The fact that there is a foot clinic in the same office is seriously disgusting. Big picture of a foot with toe fungus... really? Is that gonna be near my eyes? Ugh. Although perfunctorily pleasant, the girls working the desk were not particulalry knowledgable, nor were they helpful in choosing the appropriate frames for my then-13 year old. That said, we found a somewhat affordable pair and ordered them, explaining that my daughter needed them right away, as she was having difficulty seeing in class and was having headaches. They assured me a week, maybe two tops. NO LIE: It took over three weeks to get these glasses! I called, and called, and called. Each time, the staff seemed unsure of where my order was, when they were ordered, whatever. They would always say "any day now." I seriously got the sense that they had forgotten to place the order. For the (non-discounted) price, you'd be better off going somewhere else. In fact, we purchased a second pair from Costco Optical, and they were helpful and timely. Not only that, Costco gives discounts to parents who, by law, have to get the poly safety lenses for kids, which are more expensive - nice! No such deal at Eye Studio. read more

Great optometrist, incompetent staff, horrible laboratory and their work ... Sadly. I feel bad for Dr. Chen because her staff sucks. Their expedite takes 3-4 weeks. Staff became rude after i told them I wasn't happy with my glasses. The staff lied about replacing the frame on my glasses after the frame was & still is defective/ crooked. All they did was reorder/ swapped the brackets/temples, after they told me I'd have to wait another 3 weeks for the "NEW FRAME", i was told the glasses were being tested ... and i asked myself, shouldn't I be the one testing them? Since I'd be the one wearing them 24-7? now the brackets don't match w the actual rim of the glasses and they look patched& still crooked... I've been without my glasses for almost 2 months now....because they can't get the work done right. The girl/staff in the front, said my job must have damaged my glasses, assuming they didnt want to take responsibility for their shitty and crooked work. I then asked the girl/staff, "i work at a an office, you think I bang my head with my glasses on , on my desk?" The staff sounded ridiculous blaming my job for their crappy work w my glasses. I recommend the drs services, but be aware of her staff and laboratory services. Having to do this, will result in dealing with the lazy and unknowable staff and "professionals "that don't know how or don't want to do their job right. I don't know if it was the lab or staff who keep trying to patch up their mistakes, but none the less I paid 452 for a new pair of Ray Band glasses and all I've been getting in return is the run around, crooked frame/glasses and their inaccuracy w something they suppousebly specialize in. SMH I'm going to ask for my money back and take it somewhere else, where they can simply appreciate their customers and could help me get my prescription right, not crooked or patched up with an attitude on top. read more

If you bring an outside prescription they won't make your in network insurance valid. In my case my 2 yr old daughter is dealing with strabismus and had surgery done with a pediatric optometrists SPECIALIST who prescribed her glasses. A Second eye exam was not necessary and we did not feel comfortable using their own doctors to do this again so they refused to accept my VSP insurance for this case. Venesa is polite but difficult to deal with as she plays a nice person role with lack of knowledge on external insurance policies and instead enforces in store policies which contradict one another hence a bad experience. read more

Although the people that helped me at Eye Studio were friendly for the most part, there were several things that annoyed me. First of all, the price I was told I would pay changed several times...Including a $65 fee for a "fitting" for my contacts. What exactly is a fitting I asked? Well it's when you put the contacts on and they ask you how they feel. This was on top of the exam fee, and the materials fee, not to mention to cost of my actual lenses. They tried to get me to come in for a "follow up" visit, which in the 12+ years I've been wearing contacts I have never had to do (not to mention have time to do). I was told they would order the contacts immediately, however they waited a week, called me to ask if they still felt good, and then placed the order. I didn't get my lenses until 3 weeks after my visit. I made sure to ask the day of my appointment what my cost would be out the door, lenses included and they told me $105. I paid, left and when I came back, I ended up paying another $25 for the cost that my insurance didn't cover that they failed to tell me about...$130 was the price I paid, and I have eye insurance. Eek. They got me in quickly, the facility itself was nice and clean, but for the reasons above, I won't be returning. read more

Dr. Chen is the best. She doesn't just quickly give a prescription and contacts/glasses. She will make sure your vision is the best it can be and that you are comfortable. Highly recommend this place and Dr. Chen. read more

Ive been coming here for 3 years now for my contact lenses. I love Dr. Chens work & her assistant as well! Ive never had trouble with the contacts she gives me. I paid 180 which was the special they had (eye exam & contacts or glasses) which works for me since i dont have insurance. Only thing is that front desk girls were a little rude honestly. The 1st person i talked to was nice she directed me to someone else since she was with the feet part of the building lol but the women that was with the glasses asked me if i had an appointment, i said no, she said well we can see you but youre gonna have to wait incase theres appointments you would be seen after them. I asked her about how long i would have to wait she said idk. At this point i was confused bc i believe she shouldve know if there were appointments that day. They didnt have anyone there either which left me like uhhhh?? Okay anyways i stayed & thankfully i didnt wait that long i doubt she even had appointments bc i left & it was still lonely so im not sure why she would tell me that to begin with read more

I used to go to Kaiser to get my eyes checked every year. There's nothing wrong with Kaiser but when you get a revolving door of optometrists, there's kind of a cold feeling of an assembly line in getting your eyes checked. Eventually I got vision insurance from my job and I decided to come to Dr Chen's office since I lived a few blocks away at the time. The customer service here is awesome. For some reason, they always remember me. Dr. Chen is very thorough with her eye exam and I never feel rushed by her when she is checking my eyes. She is extremely knowledgable and helpful when I have questions. She explains things in a clear and understandable way and I always feel like my eyes were always carefully checked. They also even take their time with helping you find glasses. I am sometimes picky with what I choose and take my time. They spent 10 minutes showing me different styles and helping me out. That's great customer service and I know they aren't trying to shovel me some bs services or expensive specs. Stop by and get your eyes checked! read more

As I have recently fully moved to San Diego, I had to change my optometrist. I usually look at reviews before going somewhere and the reviews were generally good for this place. My experience was pleasant. The doctor took good care of me, took her time to explain everything to me. the guy working there was really helpful when I was choosing a frame for my new glasses. I will definitely continue going here. Really nice place! read more

Dr. Chen is an amazing doctor! Her assistants are very sweet and they are reassuring. Dr. Chen has made my experience enjoyable and she knows what she is doing. She explains everything thoroughly and I am extremely happy I came here. read more

tl;dr needed a prescription to buy glasses online, were given an incorrect measurement, didn't get pupillary distance measured, please save yourself extra trips & calls and go to Focus Optometry two blocks down instead I bought a Warby Parker gift card for my boyfriend, so we needed his prescription so that we could order his glasses online. This was explicitly mentioned when my boyfriend had his vision measured in December 2016. The prescription that they provided us did indeed include OD/OS sphere, cylinder, & axis measurements, but they did not measure his pupillary distance (PD), which is necessary to order any form of prescription glasses through any retail store. When I tried filling out his prescription on another online retail store (Firmoo), they alerted us of two errors: 1) the cylinder measurements for his OD were negative while the OS were positive, which is very odd, & 2) we needed his PD in order to complete the online form. Before we visited their office today (January 11 2017 10AM), I did indeed perform some basic Googling so that I could potentially avoid another visit to the optometrist. From my findings, I learned that cylinder measurements can NEVER be both a positive & a negative, so there was definitely some negligence from whoever wrote this prescription for my boyfriend. Secondly, I learned that you could measure PD at home. We actually tried doing this with both a tape measure & a ruler, but we got two different measurements & came to the conclusion that we should go to a medical professional instead. So we visited their office today & they admitted that the +\- cylinder issue was a mistake & they easily corrected it with a simple '-', which wasn't the biggest deal. We're just very busy & I wish that we didn't have to make another trip to the optometrist. I also asked if we could receive his PD, but the lady up front said, "You get that measurement done with whoever you order your glasses with." And if we need to order our glasses online??? Who can measure our PD then? I myself was able to get a full 2-page prescription from a WalMart (of all places) for $60, with full disclosure that I was going to order glasses online from Warby Parker, & they provided every measurement I needed for that to happen. (Side note: If you're wondering why we just didn't go to the WalMart vision center again: well, my boyfriend has Medical & is eligible for 1 free vision screening every 2 years. It's not horrendous of us to want to make the most out of his insurance benefits, right? Eye Studio accepts this form of insurance & they're down the street from us, so we came here instead.) So we left today feeling a little off-putish. I just assumed that they didn't want to offer us that PD service because we weren't paying out of pocket. So I called them again at 2:49 PM & asked if there was ANY possible way that we could get his PD measured. I spoke to another employee from the two we encountered this morning, and I must say that I did actually appreciate his patience and helpfulness as I was asking him some very hard-hitting questions. (I'm sorry I didn't catch your name, but I immensely appreciate your correspondence) So I asked this fellow if we could get my boyfriend's PD measured. If there were out of pocket costs, I would pay for them. I just wanted to get my boyfriend glasses for Valentine's Day, & we were ever so close to approaching the date as I had to navigate through this whole troublesome affair. He put me on hold to ask if we would be able to get that service, & he said that this office can only measure PD if we order glasses through _them_ because they did not want to be liable if the measurements for the lens were incorrect. Oh, okay, it was a LIABILITY issue, not an issue with extra fees involved. A liability issue I can understand. So I asked if we DID indeed order glasses from Eye Studio, which would then allow my boyfriend to get his PD measured, could I then, at that point, get that PD down in writing? He had to put me on hold again & hesitantly told me that if we signed a patient info release form, then yes we could at that point get his PD. With this in mind, I had to weigh out 2 options: 1) go through with this whole vexing process & pay for lens & frames we don't like just so that we could _potentially_ get his PD & buy glasses from Warby Parker OR 2) go to another office & pay $60 for his PD & actually get the lens & glasses we wanted without the extra wait time and appointments. So we decided to just contact other offices, & guess what I discovered? Focus Optometry, which is about 2-3 blocks down from Eye Studio, was willing to measure my boyfriend's PD for FREE. We weren't even a patient with them & we could not even redeem another free eye exam for another 2 years, but they were so nice & thorough about what each PD meant. Everything was quick and easy. In conclusion, as arduous and tedious this review was to both read & write was my experience with Eye Studio. The End. read more

I understand that some of the other reviews might be saying don't judge a book. When I drove up, I was kinda thinking the place looked questionable from the outside. Then I realize it is an eye doctor OD, laser hair removal, and an ankle/foot specialist all in one place??. That made it feel even more back alley-ish with all these different specialties thrown into one little unattractive store front. Anyway, yes the staff was nice and the Dr. too. I did feel like she was trying to make as much $$ off of me as possible. She really didn't explain at all to me how my vision was, just that I could get sunglasses or regular glasses, I could benefit from both, my ins covers them, I could get photo lense, I could get glare resistance??? which is all well and fine but are you telling me I need glasses and for what? I have never needed glasses in the past so perhaps you could elaborate a little. I asked for my prescription and they said it would be a $20 charge. I asked for some kind of explanation of what conclusions were drawn during the visit and still nothing, super vague. I was like "what just happened here today". And to boot, I'm leaving with some eye drops and I have no idea why!! I am getting a copy of my records and going to LensCrafters. Sorry but I couldn't tell if everything she was doing was for my best interest or to have more to bill my insurance. Yep, odd feeling overall about the intentions here. I didn't come to you to buy eyewear. I came to you for an exam and for you to tell me a diagnosis of sorts and then for me to explore my eyewear options if need be. You made it feel likefrom the moment I walked in I was going to leave with some kind of eyewear whether I needed it or not. No bueno. read more