Outstanding business!! Heights Optometry is a uniquely designed space that makes you feel at ease. The staff is very friendly and patient. Dr. Andreea Nastasoiu is absolutely wonderful! She always gives me a full explanation of retinal imaging and answers all of my questions. I am so happy to have discovered this Optometrist! (The NP location is great too and I heard the new La Mesa location is bigger and has its own neat vibe!) read more

Staff is helpful, cheerful and patient. They have a great selection of beautiful and interesting frames.

Long overdue review, but it's been a couple years now since I've switched my family's eye care to Heights Optometry and it's been great! Dr. Nastasoiu - as well as everyone we have interacted with at the office are all warm and welcoming, even when my two older kids go by themselves they tell me their appt's went well. Rancho was helpful today and thorough in providing me a breakdown cost for my new glasses. Parking can be a challenge, but I can usually find parking not too far away. read more

Heights Optometry - Eyewear & Opticians Near Me - San Diego, California

UPDATE: Brandon is probably the best manager you'll find around. Not only he took time to read and understand my concerns, but he also made sure to call me and find a solution. Brandon explained to me that the waiver customers usually sign pertains to any breakage during the installation of new lenses. However, what I experienced wasn't supposed to happen. Brandon made sure to special order the frame that I wanted replaced, kept me updated along the way and also ensured that my lenses were added to the new frame in a matter of minutes. I can't say enough how thankful I am and glad that everything worked out. Brandon and his staff are the best and truly care. I'm appreciative of their time and help. I'll definitely be back. Brandon, thank you so much again! read more

Couldn't have had a more pleasant experience at this office! From the check in, to exams, shopping for frames, and check out - I felt extremely taken care of. All the staff were incredibly friendly and knowledgeable. Highly recommend this place. read more

The staff is great here! They're always very warm and welcoming and it's nice to see the same faces when I come in. Dr. Nastasoiu is very personable and sweet! She's great at what she does and has helped me tremendously with my dry eye situation post Lasik surgery. Definitely give this place a try if you're looking for an optometrist! read more

Dr. Meredith Walton is the best! All 3 locations are beautiful, stylish, comfortable and offer great eyeglass frame selections. My eyes are healthy and vision corrected with contact lenses and glasses. This place is fabulous! read more

Heights Optometry - Eyewear & Opticians Near Me - San Diego, California

If I could give them 0 stars, I would. I got an eye exam this past November (2024). Long story short, I STILL haven't received my eyeglasses that I paid out of pocket for. I got an eye exam and a contact lens exam in case I wanted to order some contacts later on for special occasions. I'm a flight attendant and don't wear contact lenses on the aircraft bc of the dry air conditions and my eyes being more sensitive. Heights Optometry ended up billing my insurance as I was going to order contact lenses only. That was the first blunder. When I went back in to order the frames I wanted (I special ordered them bc they said they no longer had the style in stock), they had already put the claim through to my insurance, so I didn't haven't any eye glass/frame benefits to use. I understand mistakes happen, so I went ahead and ordered them. My mistake. I paid out of pocket since they had a deal going on and I just wanted to get my glasses at this point. Since this point, I have spoken with several representatives and they each give me a different excuse as to why it's taken so long to get my frames in. I even called last week, and asked to speak with a manager, and I got a call from someone at a completely different optometry place in La Mesa. I have called back multiple times (today included, no one is answering the phone) and have yet to hear back or receive my glasses. At this point I would like a refund so that I can get my eye glasses elsewhere. read more

Go some place else. They took about 6-8 weeks to get my progressive glasses. After getting them I saw dry bubbles (like a bad window tint with dry bubbles) on the lenses. Brandon (manager) will not work with me to solve the issue nor want to give me a refund. Instead, they gave me three options, non of them will resolve the problems. I had to call my insurance to complain about Heights Optometry. I gave them my glasses back and I still don't have them with me. read more

As soon as I entered, I was greeted and ask if they could help me. I ask if they were able to change out my lenses to my new frames and they said " Absolutely " They were so sweet and they did it for no charge. I would recommend them for future service. read more

my first eye exam with dr.nastasoiu and karissa was awesome. made an appointment online, came in, and left with my prescription in hand and frames ordered. informative, quick, easy, and comfortable! read more

Very competent staff, and a beautiful office. My initial eye exam went very well. A great selection of eyeglasses. The only issue I had was I decided to leave the office to consider my purchase of new frames. When I called back, a person in the office answered and I asked to be transferred to the woman who initially showed me the frames. I was unable to connect my phone call with her. Because of this, I decided to shop other optical shops for frames. Heights Optometry did send me my prescription, and I was able to find some frames I really like from another office. Great location. Qualified, learned D.O. Easy parking. Nice selection of eyeglasses. Heights Pharmacy accepts insurance plans-check with their office for pre-appointment approval. read more

I had a pleasant experience getting a routine eye checkup at Heights Optometry with Haley and Dr Nastasoiu. They were very kind and thorough with every step. I was explained all the details of my scans and retinal imaging and my eye exam was very efficient. I did not have to wait at all - they were very prompt. I was also lucky and able to get an appointment pretty quickly. They have a good selection of frames and were very helpful with insurance and billing queries. I highly recommend them! read more

I had the most wonderful experience at Heights Optometry! I called 15 minutes before close because I was getting terrible headaches due to my glasses being too tight. Rancho told me to come on in! She adjusted my glasses for me, even staying a few minutes later! She spared me continued headaches, and was so gracious even though I came in so late. Thank you! read more

DO NOT RECOMMEND. No parking. I arrived 10 minutes late on a Saturday for a routine contacts only appointment and they cancelled my appointment when I walked in. Then they sent a bill for "cancellation". They were not even busy. No customers were waiting in their lobby and I can see why. read more

Lisa saves the day! Came home my elderly spouse was pitching a fit because his glasses broke. He no longer drives because his constant tearing blurry eyes make it dangerous. Our favorite n'borjust happened to drop in to say hello and he saved the day. He knew where to go but found it closed nevertheless Lisa must have seen the urgency ~ she repaired them on the spot!!! Crisis averted! Thank you!! read more

After having a bad experience elsewhere, I switched to Heights Optometry and I'm so glad I did! Dr. Davis is so great, and the technician that helped was also wonderful. They have a nice selection of frames, and they take most insurances. Really nice place! read more

This place is the absolute best. Dr. Meredith is fantastic and her staff are always friendly, professional, and efficient. I have been going here for over 5 years, and I've never had a bad experience. I honestly can't think of anything they could improve on. read more

I really liked Dr. Walton. Go to the North Park location if your eyes need a little more TLC they have different equipment there so I was going between both offices read more

Just had my first annual exam at this location and the service was great. Adamaris was super friendly upon arrival, Doctor was very knowledgeable and Amy did amazing at getting me fit for my new glasses. Scheduling online is super easy and I received my new glasses pretty quickly. read more

I cannot recommend this place enough. Went here as a new patient for an exam. Forgot to bring a mask, no problem, they gave me one for free. The optician who helped me with the retinal scan was very friendly. Dr. Walton did my exam, and she was incredibly warm and took her time to explain the retinal imaging and answered all my questions. I can tell she's passionate about educating patients on their vision. They have a large selection of glasses in all sorts of styles and colors. I wish I could remember the name of the guy who helped me pick them out-he made the glasses selection process fun! I was being very indecisive because of all the great choices, and he patiently helped me find the perfect pair. Amazing service all around! read more

i tend to get annoyed at people who rate/review businesses with whom they've never actually done business, and i try to avoid doing so myself. but i've called this place three times now in the past six weeks, leaving voicemails asking to make an appointment, and i haven't received a single call back. annoying, because this place seems really well-liked! read more

I would give 10 stars if I could. The staff and Dr. Walton were terrific. The business is aesthetically pleasing and waiting area is very comfortable. For years I had uncomfortable contacts and I knew they just didn't sit right on my eyes. There were from a former optometry business in Hillcrest. Heights staff and Dr. Walton did a wonderful job of examining my eyes, checking my prescription on my current glasses and fitted my contact lenses to check for accuracy and comfort. I felt completely comfortable during all my visits. I have to mention that my prescription is very high, so it's a tough prescription to fill and to be accurate with. I know my body when it comes to my prescription being off. I had aired my concerns and was ignored at previous business and it comes to no surprise that Dr. Walton found that both my contacts and glasses were over prescribed. For years, I had actually strained my eyes and it was effecting my vision. The Heights staff also went to my insurance and found that I was deemed medically necessary for contacts so I only had to pay for my co-pay. That was music to my ears!!!!! My contact lenses are custom, I wear them for 6 months - I can't get those daily wear type of contacts. My average cost for 2 pairs of contacts is $380.00. My eyes are super high maintenance! I gave Dr. Walton a big hug after I got my contact lenses fitted - they felt sooooo good on and I could actually see my text messages on my phone without having to put on readers. Go to Heights Optometry if you are looking for a new place to get treated with care and knowledge. read more

It has been a small handful of years since I got my prescription updated, and I was long overdue. This office is modern (with the latest tech), clean, and welcoming. Karissa was especially patient and helpful as I spent time deciding which of my frames would be best for which prescription (computer work and other everyday use). Glad this place is nearby, and happy to have a new optometrist! read more

I recently had an eye exam at Heights Optometry with Dr. Walton. The experience was fantastic, and I'd highly recommend it to anyone looking for optometry services! read more

Always a great experience here. Everyone is so friendly and welcoming. I came in for an eye exam and to pick out some new frames. Everything was very quick and easy. Amy was very helpful in explaining all the costs, and she even helped me decide on which frames looked the best on me! Never getting my glasses and eye exam anywhere else! read more

I have been getting my comprehensive eye exams at Heights for many years. I wear contacts, in my right eye for distance, and in my left eye for reading. This has never cost anything extra. However, this year, without notice, they charged an extra $200, indicating my evaluation is a level three, and insurance only pays 10%. Hence, my 20 minute evaluation cost $459, and I was responsible for $230. When I questioned this the day of my exam, they said that my insurance had changed the coverage. I called Eye Med insurance, and they said that they have not changed the coverage, that Heights charged an extra $200. I called Heights back, and this time they told me it was because we discussed eye drops for my dry eyes. This seemed ridiculous so I asked for the owner to call me back who I'd worked with in the past. Instead, the new Dr called and all she said was that they started charging extra this year for Level 2, even though the exams haven't changed. She said she could reduce it $43. I will definitely not be going back! Be sure to find out the price before you go to Heights! read more

I got new glasses there because they are a VSP provider. I couldn't be happier with their quality and service. They went above and beyond and ALSO gave me a great deal! I will see their optometrist the next time I need an exam and will definitely get any new glasses there in the future. First-rate. Highly recommend! read more

I've been wearing glasses or contacts for 60 years. Dr. Meredith Watson is the best optometrist I've been to in all those years. She has the BEST new eye-checking equipment, and qualified optometric assistants who helpfully explain what each machine is telling them about my eyes. Dr. Walton herself seems to take real joy in really dialing in the very best vision prescription you can get. And her trendy and attractive office has a great selection of some of the best glasses I've seen, at reasonable prices. Dr. Walton and her staff really made me feel welcome and that they earnestly want to help me - find the best prescription, the best glasses, the best care. read more

I came here for the first time a few days ago and had a great experience. Everyone was super nice.

Friendly, helpful, really took the time to fit me for contacts, readers, and glasses. I've been seeing them for a few years and they make the experience very easy. Including: None of those awful drops that make my vision blurry! They even explained that my hazel eyes, light colored, are what make that hard and they have another way to check the health of my eyes. Fabulous! read more

Had a great experience here with the front staff and Dr. Davis. Flora at the front desk patiently answered all my questions before I came in for my eye exam and was able to fit me in same-day. Loved the decor! Felt more like I was in a cute little shop than at the optometrist's. Dr. Davis was really sweet and answered all of my questions. She was thorough and explained my results in a clear manner. I ended up needing a new pair of glasses. They don't have a wide selection of frames, so I didn't walk away with a new pair. Bring a pair of sunglasses in case you end up needing to get your eyes dilated! o_O. I had mine in my car, would've walked out into blinding light had they not given me a disposable pair. Street parking! The shop may be easy to miss, it's nestled between Rosie O'Grady's Bar and Blind Lady Ale House. read more

I was so over due for an eye exam, my eyes had been bothering me for a few weeks and i walked into heights optometry to make an appointment one day. The doctor is a very lovely woman who really went above and beyond to make me feel comfortable and break down the process of everything! Everyone here is nice but the doctor really is a people person and will make you feel at home. I highly recommend going here, beautiful office and nice staff. read more

Heights Optometry - Eyewear & Opticians Near Me - San Diego, California

I'll be honest - I was drawn to this place because out of all the places Tricare covered, this place looked SO AESTHETICALLY PLEASING. My first time here was great though! I was a bit nervous, but the lady that took pictures of my eyes was super nice & made me feel very comfortable. Unfortunately, I didn't catch her name. My appointment was with Chantelle, & she was awesome! Spoke very clearly, answered all my questions. & the appointment wasn't long at all. I definitely would come back & make another appointment with her! The longest part of my appointment was literally choosing frames. Another lady came to help me, but once again, I didn't catch her name either. I appreciate that she tightened my old glasses! & she even helped pick out some frames! There were so so so so many cute & trendy frames! I ended up choosing some gold circle ones. Overall, I highly recommend this place. Everyone knows what their doing, & they do it quick. I never felt rushed, & that says a lot since I feel like I need to rush things like this. Definitely coming back!! read more

Today I had booked an appointment online to pick out prescription sunglasses to work with my contacts. Turned out, when I arrived, that I needed a different prescription to make that happen. Dr Davis fit me in, which was awesome. Michael handled the sunglasses fitting and ordering. He also advised me up front that my sunglasses would not be covered by insurance. I knew that already, but it was good that he'd checked. I left the shop relieved that I'd have new sunglasses soon. I've been a patient at Heights for years now, and I always appreciate seeing the same staff of competent and friendly people. read more

Great staff, very friendly and helpful. Great selection of frames to choose from in all styles! Wonderful experience all around

Not sure how they're rated so high, their customer service is awful. I accidentally forgot my mask and only realized it as I walked in for my appt (Mask mandates had been lifted, I'm not a complete jerk). I asked if they had any available and only got a grunted "we do but they're $1 donation" from Sky? who was sitting at a table by the door and hardly even looked up from her laptop. I wasn't greeted to begin with and after telling her that was fine I'd pay the $1, she did nothing but sit and stare at her laptop. Where exactly was I supposed to get the mask? She didn't point me in the right direction and no one else was paying me any attention. It was awkward so I decided to just walk back to my car and hope I still had some in there. Luckily I did but I really didn't feel welcomed. To make matters worse, about halfway into my eyewear consultation flor who was helping me realized that she pulled up the wrong patient information and was using the profile of another person who would be coming in later that day so we had to start again using my actual information. Okay fine moved on. I inquired about the possibility of getting prescription lens on a new pair of sunglasses (I emailed a picture and they were just supposed to check with their lab). Fast forward over two weeks later and I heard nothing so decided to call and check on that and on my glasses. The woman who answered the phone was so rude. The order was promised a few days prior and instead of even looking anything up she automatically said that if I didn't receive a text then she had "nothing for me". I had to explain to her that I wasn't signed up to receive texts for her to bother to do her job. When inquiring about the possibility of getting prescription lenses on the new sunglasses, she said she couldn't help me because the person I emailed wasn't in the office and that she had no idea what I was talking about because the email I sent it to doesn't even exist (it actually does, she just wasn't aware). Completely rude. Btw The total cost was $575 for literally 4 plastic lenses seeing as how I provided my own frames and they took OVER A MONTH before I got them back (Don't come here if you need glasses anytime soon)-they came back without the transitions I paid for and they wanted me to wait another month for the correct lenses. One pair was missing transitions entirely- how do I know they're not missing every feature I paid for??? I don't and you probably won't know either so now my credit card will have to deal with their complete lack of decent service because I won't be going back. read more

Heights Optometry - Both the glasses in my car on a sunny day- No transition at all. I paid for type 2 which is supposed to work in the car. - Eyewear & Opticians Near Me - San Diego, California

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I have been going to Heights Optometry for three years. The main reason I go is to track my eyes as I age. I want to make sure I catch any changes before it becomes an issue. They take an image of your retina and it is the most interesting thing to see. The doctor found a spot that isn't a problem now, but could some day become a problem and I love that we are able to track it with the retinal imaging. Note: The retinal imaging is probably not covered by insurance so it will be $35 out of pocket. I highly recommend getting it. If nothing else, just to be able to see inside your eye ball for the first time in your life (I'm assuming you've never looked in your eye before ... if you have looked into your eye before, then you know how cool it is). I like the selection of glasses, but they are a bit expensive. I haven't had glasses for over 15 years and I wanted to splurge. The glasses were about $350 after insurance. But I did get all the bells and whistles (transition lenses, extra coatings, etc.). My glasses were recently warped ... don't ask ... and they were able to switch out the lenses for $25. Which means I didn't have to buy anything new. I've had my main glasses for two years and I love them. The fit is perfect because the team will hand adjust the nose bits to sit lightly on your nose. I don't think I've ever had glasses that fit properly before these. It's a bit of a thrill to wear glasses that fit right and don't pinch your nose. Everyone is super nice and they come across as though they truly enjoy working there (it's not always a given). Thank you everyone for being so kind and caring. And to Flor, I always appreciate your willingness to step in and help while mentoring others. It's a pretty great skill. Thank you all. I'll see you next time. read more

Had a miscommunication during my visit, and optometry heights was opening to listening and resolving the situation. I have a great appreciation for their business and none at all for insurance companies. read more

I love Dr. Nastasoiu! This was my second time at Heights and the care I've received both times was very exceptional. The staff is friendly and helpful, and the exam process is very organized and streamlined. Dr. Nastasoiu was very thorough with my exam, and straight forward about my poor habits of over wearing my contacts. She opened a discussion of other, healthier, options for me and listened to my concerns, which made me trust her so much and know that she truly cares about my eye health! Unfortunately I am moving, but thank you to this whole staff for helping me take care of my eyes, you are so appreciated. read more