I had prescription glasses that looked beyond repair. Robert commented on what a mess they were. Miracles, however, still happen. Robert was able to repair them and they fit better than ever. i recommend Insight Optical wholeheartedly. read more

As I live in Mission Hills, I enjoy the convenience of being able to walk to Insight Optical. I have stopped by many times without an appointment to ask for assistance with broken frames. The manager, Robert Dorchester, always readily assists me for no or minimal charge. I always learn something new about glasses or the health of my eyes because he is so willIng to educate his customers. My husband was able to swap out his prescription frames for sunglass frames in record time for a reasonable price. We both highly recommend Insight Optical. read more

What a great experience! At a time when the optical business is being overrun by large corporate Wall Street hedge fund owned entities, Instinct Optical is a breath of fresh air by being locally owned. I had an eyeglass emergency and walked into Instinct. I walked out some ten-fifteen minutes with my glasses intact repaired by the shop's eye care professional. I'm definitely going to be a return customer. read more

I think this is probably a great place if you have a broken arm to your glasses, or need a minor repair.... the frame selection is quite out of date, and i found it was difficult to get a straight answer out of the owner about my new lenses and frames... not someplace i would go to again... read more

I went in today to repair some sunglasses. The gentleman was extremely knowledgeable and a pleasure to talk to. I guess they have been in business at this location for over 30 years at it shows. I would definitely come back. read more

I have come here a few times now and Robert has always been extremely helpful and friendly. They have a great selection of frames in the store and the staff is always willing to help find what frame fits your face shape best. I recently had them repair some sunglasses I had purchased years ago after the nose piece broke. The repair was timely and done beautifully. Coming back soon! read more

I once again slept on my light weight Silhouette frames and this time, after 7+ years of having these, the arm finally broke. After searching for local retailers through the Silhouette website, I found Insight Optical and called right away. Over the phone, I explained what happened to my glasses and Robert encouraged me to come in to see what he could do. Right when I entered, I was pleasantly greeted and Robert recognized my voice from the phone. I do also want to emphasize that the customer who was on his way also seemed very well taken care of and very happy with the services he just received. Robert was able to provide a new set of arms and fix my glasses within minutes. He is very fast and efficient. He offered to provide the new arms to me for free as they were from a previous order from another customer that was never claimed. I will definitely be recommending my friends and family to come here. Wonderful attentive customer service. A gem in Hillcrest. read more

Visiting from out of town and stopped by recently as i had managed to sit on my plastic framed Rx. Robert Dorchester he Manager and most importantly, a licensed optician performed a prompt repair with a microfiber cleaning cloth as a bonus. read more

I had just gotten new progessive glasses a week ago from another office & wanted to have reading glasses made from them & thought VSP didn't give a discount on a 2nd pair of glasses so went to another place ready 2 pay full price. But Robert told me at his place of business that yes.. VSP DID give a 20% discount on a 2nd pair.... so normally that would have made me leave without ordering from him (he doesn't have VSP coverage). But you know what? I was so impressed with his honesty, that I gave the order to him and paid full price! That's how you get customers! We both laughed about the old popular Christmas movie, Miracle on 34th Street, where Macy's Santa tells customers to get something cheaper at another store... great movie! THANKS ROBERT! read more

My wife has a very expensive pair of "Prada" glasses that were damaged. The metal frames were twisted and crushed far beyond repair. We live in the neighborhood and knew of Roberts experience. I brought the glasses in for an estimate to replace them. Robert immediately looked at the frames recognizing the unlikelihood of salvaging them. However, he began using tools to bend and shape the frames. Over the next half hour as he worked we chatted about pets, military service and the neighborhood. Robert is a world class craftsman and completely transformed the glasses to the original shape. I haven't experienced his level of customer service in years. He is a tremendous asset to our community and I would encourage anyone searching for an optician to stop in and discover his value. Thank you for your service Robert. read more

Insight Optical Center - Eyewear & Opticians Near Me - San Diego, California

What amazing customer service, I had spent an hour trying to fix my glasses and couldn't do it. My Neighbor Robert at insight optical took him two minutes to fix them, as a hairstylist I really need to see what I am doing. Thank you Robert read more

Wearing eyeglasses during the Covid-19 pandemic is not easy. Not only does a face mask create fogging, but taking a face mask off and on mess up one's eyeglass alignment. My glasses became looser as time went by, culminating in my glasses falling to the ground. I knew I had to get them adjusted, or my next problem would be me potentially stepping on them. But, would an optical shop be considered an "essential business"? I live in Hillcrest and decided to go to Insight Optical Center and was very happy I did. Mike spent quite a bit of time, readjusting my glasses to perfection. He didn't charge me for helping me out, even though I tried to get him to take the $10 bill I had in my hand. He just smiled and said, "Just post a Yelp review". So here it is, with much, much gratitude. The shop is quite airy, large, and comfortable. It is ADA accessible, with parking in the alley in back of the building they share with some other businesses. Since Hillcrest is tough to find parking, there are also parking meters along W. Washington, as well. I highly recommend Mike, Mark and Robert for optical needs. And when I'm ready for new glasses, I will be visiting them once again. Thanks, Insight Optical Center! read more

Cannot begin to say how thrilled I am that I went to Insight Optical. Professional, engaging and made recommendations I would have never even thought of. I had no clue of the different variety of lenses available. I needed new lenses, I've worn glasses most of my adult life and the fit and quality of the lenses are the best I've ever had. Even though I didn't buy my frames here (purchased overseas) I was welcomed as if I did. I'm a customer for life, in my opinion, no need to look any further read more

My medical plan referred me to this store. The service was excellent they were able to provide me new lenses for my existing frames. Robert took the time to explain the various lenses that would work for me for my needs. They are a boutique shop that listens to you. They sure beat the cut rate shops in quality products and service. read more

Robert is so amazing and very experienced. We dropped by to fix my gf's Prada sunglasses which was missing a notepad. We have taken the sunglasses to three different places prior to meeting Robert with no success. We appreciate his honesty, knowledge & and quick action! We were in and out in less than 10min. WE RECOMMEND THIS PLACE TO EVERYONE WHO IS LOOKING FOR NEW SUNGLASSES OR NEEDING ANY REPAIRS! read more

Insight Optical Center - Prada Sunglasses FIXED! - Eyewear & Opticians Near Me - San Diego, California

It is always a great day when I find a place that meets my high standards! This place can have your new prescription glasses done in an hour if the prescription is not complicated. They even fill out and file the insurance paperwork for you and mail the reimbursement to your house. I was so happy to get the best service ever from Mr. Robert. He makes you feel so welcomed and just talking with him I found out he's a Vietnam Navy Veteran. We have so many other things in comment, I felt like I knew him for a while. I'm no longer going through Sharp to get my glasses, this place is all I need! Oh btw, I wanted to use one of my frames and they were ok with it. Mr. Robert also fixed my old prescription glasses frame that sharp couldn't adjust and constantly give me headaches. Best place for glasses ever!! read more

Couldnt help it had to go back for a second pair! Of course Mike never disappoints and was nothing but professional and patient with me until I found my perfect sunglasses. read more

Insight Optical Center - Gold frames - Eyewear & Opticians Near Me - San Diego, California

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Excellent service. The best optical experience I've ever had. You can't go wrong coming here for for your new eyeglasses, read more

Robert is a good guy! AT no charge will tight your glasses or replace a missing screw. It is complimentary. He is very knowledgeable and gives real world recommendations. I have bought a pair of progressive lens glasses from Robert and he has tightened them once for me and fixed my reading glasses. He makes the whole process very easy. read more

I was helped immediately with my broken glasses nose pads - they were fixed super quickly and are as good as new! Grateful for Insight Optical's spectacular customer service :) read more

Just want to give Robert a shout out! My glasses were bent from a fall and he fixed them in 5 minutes and said No Charge! Thank you for the great service. Nice store with lots of selections. Highly recommend. read more

I needed my eyeglasses adjusted and was accommodated by Mike, the Optician. Totally friendly, convenient, and thorough. He even let my dog come in read more

I dropped by today to get a minor repair on my nosepads. Robert was super helpful and friendly and when I asked to pay he refused to take payment. It was a very minor repair but it was a valuable service to me. These are the types of businesses we should support. I know who I am going to do business with next time I need glasses or repairs. read more

Excellent service, both highly professional and very friendly. Robert goes out of his way to make sure his customers understand their options and make the right decision. read more

Sad, but true. I took my Prada glasses in for a correction to my right lens. The new lens turned out great, however my frames were returned glued and repaired without informing me. I discovered the bad repair job when I was cleaning the frames for the first time after the new lens was replaced. I only wear the Prada frames in my home when watching TV or a movie. I'm aware of the greatest frame repair company in town...Promec, North Park. I took the repaired frames into Promec and they would have never repaired a pair of frames like this repair job! Sad, but true that this establishment would NOT let the customer know about the repair job; especially after being in business 30+ years. I let my Scripps optometrist know about the issue as he was the one who referred me to Insight optical center. read more

Robert was extremely polite and courteous. He was very helpful in finding what was wrong with my mother's glasses and showed me where they needed a hinge on the temple piece replaced. He also adjusted my glasses and gave us the name and business card for a place that solders hinges. I asked what we owed and he said nothing more than a review on Yelp. That is something I can do, and I hope that it generates good business for him. read more

I recently bought a pair of frames from Warby Parker but unfortunately they did not fit like the trials did. With the covid pandemic, none of their stores were open so I needed to find someone to fit my glasses. Insight optical was the only store I called out of 5-6 stores that was willing to fit frames not purchased in their store and available to help right away! Robert helped me out and worked diligently on the frames until they felt perfect! The whole process only took about 15-20min and after all that.. free of charge! Wonderful service, would recommend to anyone for their optical needs. read more

Robert Dorchester of Insight Optical Center is one of the most generous, patient, knowledgeable and kind people we've met, and whenever we have an eyeglasses need or question we come to him, and he's always exceeded our hopes and expectations with excellent customer service and attention to detail. For the best experience for anything eyeglasses related, come to Robert, he will not disappoint. And, the Center is such a calming and beautifully appointed space--makes coming in for a repair or selecting a new frame (I've got my eye on a pair that is hand-painted from an artist in New York) a truly pleasurable visit. Thank you, Robert! read more

Insight Optical is top notch! Robert gives amazing Customer Service and is very knowledgeable...I highly recommend!

I was in need of a prescription sun glasses repair. It took me a year to get to a shop because I am going on vacation and really need those glasses. I expected to have to drop them off and pick up later but Robert fixed them on the spot, and get this-didn't even charge me. He provides excellent service and I will definitely be back! read more

I must googled this place close to my work because my glasses have been super uncomfortable for the past couple weeks. Like they were putting pressure on the top of my ears and they'd be sore by the end of the day and kept slipping down my face excessively as well. If you wear glasses all the time you know how irritating it can get after a while. This nice gentleman adjusted my glasses for me and it was obvious that he knew what he was doing. They feel better already but I guess II'll find out if it really worked after a couple hours. Even if i still need another adjustment though, I would definitely feel comfortable coming back here since they are so welcoming and nice. I didnt come to buy new glasses but looked like they had a pretty nice and large selection of frames as well! Definitely recommend this place!!! read more

I am very lucky that I found this optical center. They gave me a special and a good offer. Mr. Roberts is amazing and gentlemen. I strongly suggest anyone because they work with honesty. read more

Hi... We had Robert to help find frames and make me new glasses. Robert is such a lovely individual he was so patient, experienced, thoughtful and efficient. I highly recommend that you use insight optical for any of your eyeglass needs. read more

Fantastic customer service provided by Robert at Insight Optical on October 6. I stopped in for a quick repair of two pair of non prescription reading glasses, each of which had a lens that popped out. Robert quickly reattached the lenses, tightened the screws on the frames, straightened the frames, and refused to accept any payment. Thank you! read more

If you're looking for top notch customer service, this is the best optical shop in town. They have a great selection of frames and they have a real quick turnaround time on getting orders back. The staff is all so friendly and I'm always the first to refer friends to them when they're looking for a good local place to get glasses. Thanks for being so wonderful, Insight! read more

The best quality frames and accurate prescription in San Diego. Professional, helpful, the best.

Perfect spot to acquire prescription glasses within an hour. Owner is friendly too. read more

Insight Optical Center - Eyewear & Opticians Near Me - San Diego, California

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Wow, the second I opened the door robert came running around the corner to immediately assist me. My girlfriend broke her glasses and were having trouble putting the lenses back as the small screw had come loose and the frame work was quite bent. Without hesitation he took them and started to work on them, not only by explaining what he was doing and what the material was made out of, but having small talk as well. Took him a whole 3 minutes to fix them, when we thought we were going to have to get her new glasses. But here is the kicker.... HE DID IT FREE OF CHARGE! Even though we didn't buy them through his business. This is the way business should be conducted, as I myself wear glasses and so does my girlfriend and our family's. I had a chance to glance at the stores products as well, and he has an amazing inventory of glasses and even sunglasses. Definitely just became a customer. 10/10 read more

I found this place online, and it was well worth the drive from East Co. The store is very nice, lots of choices for frames-- which I didn't need... I just needed my current frames 'fixed'-- Vicky, the employee who helped me was incredibly nice, professional and efficient. & I was pleasantly surprised that she fixed my glasses for free! Great shop-- fantastic customer service. read more

I cannot say enough good things about Insight. I dropped off my prescription at around 4 on Thursday and I had my new glasses at 4 on Friday. Had I not chosen to add an anti-reflective coating, I would've received my glasses on Thursday! Customer service was excellent, too. The lady who greeted me was friendly from the outset. Perhaps most importantly, my new glasses are perfect! read more