Oh man, they really got the name right. This is the weirdest, most confounding restaurant I have ever experienced. Surreal, but not in a good way.
Arrived Monday, May 11 for our 6 pm reservation for 9. There were plenty of tables. Upon check in, hostess said they were just going to check that our table was ready. That's when things went off the rails. It was obvious they had screwed up the reservation-managers heading to the front and you could see the hostess was flustered.
Then they started setting up our table - a table right by the door. Not cool for a reservation but no biggie. For some reason it took 15 minutes to bring out the extra place settings. Then while we are standing there watching, they started pouring water. Really? Just seat us already.
Now for the table. Long, u shaped booth, impossible for conversation. Picture the last supper. My dad and I on the ends couldn't really converse with anyone. Just a dumb set up for any party larger than 4. We did try for another table, but of course not available even though we made a reservation 2 weeks ago. Pretty sure they don't understand what a reservation is.
Then we got the spiel and I asked for a wine list. That took about 10 minutes. I ordered a bottle of white and 2 bottles of red. 20 minutes later, she returns and tells us they don't have the white. I order a different bottle. 20 minutes later, they come back and say they don't have the red and offer a bottle that's $15 more expensive. In between, they tried to upsell our water to "coca cola products."
Anyway, I let the waitress know this upselling wasn't acceptable and to bring back the wine list. Another 20 minutes goes by and now a manager comes and
apologizes and says the refrigerator was broken and she wanted to chill the wine first. At this point I asked, "what about the red?" She said, "what red", and gave some excuse
We are now more than an hour in and not a drop of wine has been poured. The apps game. They were ok. Fried green tomatoes were too green and were not cooked properly (raw), but Ok. I think we also managed to get our orders.
Finally the white wine came, then maybe 10 minutes later the manager showed up with 1 bottle of our second choice red (we ordered 2).
The waitress, bless her heart, could not open the wine. She said she was trying to remove it so it didn't pop (it was Pinot Grigio) and actually accidentally smashed the bottle on the table. She ended up breaking the cork and pouring too many glasses of white. No biggie . The "manager " handled the red. She also could not open a bottle of wine and broke the cork. Meanwhile, the poor waitress who had obviously been thrown into the fire with no training and no support, offered to get an ice bucket for the white. Came back, forgot it, came back again 15 minutes later, poured water from the water bottle on the table into the icebucket and proceeded to put the red bottle "on ice."
So at this point, we are just going with it. Pushing 2 hours in, we had finished apps and finally had wine. Then the food came. We were missing some items. I had the 13 oz ribeye. I ordered it medium. It was well done, not medium, and very salty. Smallest spinalis I've ever seen on ribeye-maybe it was a select cut? Green beans were raw and flavorless. Loaded mash potatoes had good flavor, but were lukewarm. And no steak knives? Why??
I didn't have the heart or another hour to spare , so I didn't send it back. When they realized it was my birthday, they offered free dessert, which I declined because I knew it would be another 30 minutes.
We never got the second bottle of red or anything other than excuses from the manager- who we did not call, she came of her own accord. I feel our waitress was just hung out to dry by a terrible system.
Bill was presented and they clicked past the receipt and straight to the payment screen and the waitress pretty much ran way after that. Given the chaos and missed items, including the wine, as well as no communication around gratuity being added or not, we had to go to the hostess to check the bill. Cherry on top? She said we had to run the card to see it. What the actual hell?
Frankly, reading other reviews about how they run out of wine and food, and always suggest a higher dollar item to replace, I suspect this by design. It certainly felt like a bait and switch to me.
Anyway, we got out alive and fed and have a story to tell.
I can't imagine how this place stays in business.
Haywire, indeed. read more