Why is it that this place is just so darn awesome, every single time I shop there? Wow!
I have been to five different locations and I'm blown away at how helpful and friendly the staff are at this one in particular. I went to the 24 hour location downtown and even though it was nearly midnight, the staff were also quite friendly and helpful. When I ask Harris Teetor staff for help, it doesn't matter what it is I'm asking for, the employee will go above and beyond to find a resolution for me. I have never heard a staff person say "oh that's not my department, I'm sorry I can't help you". Quite the opposite! They try and find what it is I'm looking for with me or they will recruit the help of another staff member and together we find the item or something that will satisfy my inquiry. Everyone that works in the stores seem to genuinely enjoy what they're doing and there's always an easy-going feel and friendly vibe.
I love how the aisles are laid out. The lighting is really eyeball-friendly, if that makes sense. The aisles are always very clean and the shelves are well faced and well stocked. Even the way items are priced makes sense. The sales tickets are easy to understand. There's no guessing.
Holy moly! The fresh produce and variety is outstanding! It's hard to walk away from the items without shopping like crazy. Sometimes I find it's a little bit congested in the location on Savannah highway in the produce section, but that's mostly due to shoppers' carts being left in the aisles.
There's a really decent selection of wine, spirits, and beer. And it seems there's always a sale or feature item in the centre carts of the booze section.
The deli, Asian, pizza, bread and salad bar areas are fantastic. Lots of variety, samples and so clean. Today I randomly asked for hot chicken fingers because there weren't any ready. Staff member Isaac (and another gent, didn't get his name) went out of their way to ask the deli to put some through the cooker for me. Ready to go in 20 minutes while I shopped for other things! Now that's customer service!
When I did the self check out, which in any store always seems to cause an issue or challenge, the attendant was super friendly and helping me and making sure that I got a discount on a particular item.
The parking area is very well laid out, clean and the shopping carts are also always easy to find and on hand. There never seems to be a problem in finding a place to park. I think there's even a drive up spot where you can order your groceries online and pick them up. Not a service I've ever used but I reckon it's super convenient for people who do like or rely this kind of thing.
There is also a Starbucks on site if you want to grab a coffee and a snack while you shop.
It's not uncommon for me to see random acts of kindness, staff members greeting shoppers on a first name basis, and staff members thanking customers for shopping and bidding them a good day/week at this location. Such a small town feel!
The main reasons we do not shop at this store on a regular basis is because it's a little far from our house and we are military, therefore we can shop at the base commissary tax-free.
Comparatively speaking, cost-wise, we think that shopping at Harris Teeter is competitive with other major grocery stores in the area. But if you're looking for top notch customer service and an almost perfect record as far as positive experiences, this particular Harris Teeter location is pretty much unbeatable. read more