Bottom Line: Save yourself time, money, insults, and damage to your home and choose a different company.
There are many reputable flooring companies that have access to the same wood products that Cut and Dried (Harbour Hardwood) have access to.
The demolition job of the old floor was subcontracted out. The demo crew scuffed my walls with their floor grinder, damaged the toe kick underneath my kitchen cabinets, crushed two areas of bullnose corners and needed to use MY shopvac to do daily clean up because they didn't have one. Cut and Dried said they would fix the damage the demo crew caused. They fixed the toe kick under the kitchen cabinets, but not the paint on the walls or the bullnose on the two corners.
The flooring install crew, with the exception of one guy, worked very slow. One guy would show up around 7:30am, the next guy would show around 8am and they might get started by 8:30 if they were lucky! Lunch took an hour and they would start cleanup by 3:30 and gone by 4'ish. Additionally, they put a hole in my drywall while stacking material and busted a portion of a window covering.
The baseboard install didn't go too much better than the floor. When nailing the baseboards to the wall, the installer didn't use a stud finder to make sure he was hitting a stud (I even offered to let him use mine, but he refused). As a result, nails were sunk directly into drywall and some of the baseboard didn't hold its shape on the wall. I unfortunately had paid in full before realizing that the one man install team forgot to put base in the coat closet and my son noticed they missed a corner in a bathroom.
I've done many small and large home renovations with great contractors. However, I've never had a worse experience with a contractor than with the owner / manager of this company. For a job that took only two and a half weeks, I had to write out four checks. The first was to cover materials before he would order them (no problem) - nobody wants to be stuck with material a customer no longer wants. That amount was 68 percent of the total job price. The second check he wanted was the day they started demolition. He put in the contract that he need a check at start of work, but did not put an amount that was due. He wanted a check to bring payment to 89 percent of the total cost of the job; and he had done NOTHING.
The final issue came when the owner / manager wanted another check (the 3rd) when the floor was was finished being installed, even though they were coming back the next day to begin the baseboard install. I said I would pay him when the floor install was finished. It took his workers two hours to clean up last minute items. During that time the owner must have asked for a check at least three times BEFORE the job was finished. I reiterated that I would pay for the floor when it was done. With the last items complete I went to write a check and I told to the owner / manager that I did not appreciate being constantly asked for more money before a job was complete. The owner proceeded to RAISE his voice at me and tell me how he didn't like having to wait for his money or keep asking me for a check. I was in disbelief! The floor had only been done for five minutes and it was his choice to stay on the job site. He could have come back later in the day or the next day when they began the baseboard install to get a check. I informed him also that I was taking off money to cover the broken shutter. At which point, he looked at me and ask "are you SURE it wasn't broken already?" That was the end for me. Although they had bid to put in baseboards upstairs to match the downstairs, I wasn't going to give another penny to a company owner who yells at me in my own home and then accuses me of lying to him about damage that his workers caused. read more
