This review is WAY overdue (hey, I made a rhyme!) but better late then never.
I cannot rave enough about the quality of customer service and craftsmanship of Mark McClellan and his wonderful crew. The attention to detail, the constant communication and the general small business attitude made all the difference.
I found MDM on Yelp (thank you previous Yelpers!) and after contacting a few people directly, decided to have Mark come and see my space and provide an estimate. He was right on time and maintained a good sense of humor as my cat dashed around like a lunatic while he took measurements. Within 24 hours I had a quote, for both hardwood flooring as well as laminate. Now, in an attempt to be a responsible consumer, I contacted others for quotes. Both were MUCH higher in price, and MUCH less communicative when it came to gathering more details and talking about schedule. My gut instinct had been to go with MDM, so I finally called and scheduled the start date for the work.
I had talked to Mark about gathering options for flooring, since I knew what color I wanted, but didn't have an education on finish, texture, etc. He brought over many samples and let me hang onto a few so that I could see them in both day and evening light. Mark also sent me to a local showroom, where I found the exact flooring I wanted. The only problem...WAY more than I had budgeted. So what did he do? Mark called some of his suppliers and was able to get the material I wanted at the price I wanted as well!!
So Day 1 of the project Mark arrived right on time and by the time I got home from work had made major progress. All the nasty carpeting had been ripped out, cracks sealed and subflooring prepped for the next day. In the meantime, to complicate things, I decided to have my fireplace refaced, and hired another contractor to do the work. In his endless efforts to accommodate my needs, the MDM team spent the next 2 days working around the fireplace area (and contractors), leaving that flooring installation until the fireplace guys had finished. The total install took about 4 days, and during that time the guys shifted my furniture around as necessary and replaced it exactly as it was (unless otherwise instructed).
Finally, I had ordered an area rug for the living room which needed to be put in place before the furniture was restored to its location. Lucky me, I inherited a coffee table that weighs +300lbs, and knew that I would never be able to put it back on my own. Again, Mark was able to accommodate and hold off for an extra few days to wait for delivery of the rug before returning with his guys to put things back in place.
In the end, I cannot say enough how ridiculously happy I am with the results (see pics that I posted). Mark is a man of serious integrity and it shines through in his customer interactions and quality of work. I cannot imagine that there is another contractor on earth (and definitely not in San Diego) that would do a better job. read more