This is one of the best Harbor Freight store I've ever been to. It's always super clean and their staff is super helpful. What's cool is that they carry more than just tools. They sell metal detectors, slingshots, moving blankets, and so much more. They always have the best prices and offer sales all the time. I highly recommend this location. read more

Harbor Freight Tools - Good selection of tools and accessories. - Hardware Stores Near Me - Lake Forest, California

I find them to be a great option for people that are not handy types by nature. I learned some basics from my dad (son of a carpenter) who is good at fixing things and is a skilled amateur woodworker. I also like seeing their e-mail specials, coupons and freebies for making purchases. Recently I was contemplating whether "mechanics gloves" would work as full-finger weight training gloves in order to reduce the oils and sweat from my hands during workouts. A couple of years ago I put a lot of time, effort and expense into sanding and repainting my dumbbells with a nice forged pewter color. I would like to do more to preserve that. I tried the Harbor Freight HARDY brand "High-dexterity impact-resistant work gloves" that are a mechanics style with the rubber pads on top. I preferred the lower end thinner ones, but they were not very comfortable. I did notice the run a little small. I have very average-sized hands and normally wear a large (L), but those were tight with these, so I got the x-large (XL) with these Hardy's. The touchscreen compatible sort of kind of worked with the thumb and index finger but was not easy. Maybe the gloves need to be a snug fit? Maybe not? They do appear durable and are nice looking. I did an Internet search, and it appears you "may" be able to machine wash them. If I try that I will place them in firmer laundry zipper bag and wash them on GENTLE cycle in cold water. Then I would place them on a paper towel to air dry indoors. In the end, these were not a good fit for my needs as they were too bulky and thick. I will keep looking and maybe try another brand and smaller profile version of mechanics gloves. The staff here are always polite and efficient. read more

This is one of my favorite places to Visit to find tools, anything car related , or things for a project! People are friendly and helpful here. If you sign up on the app or email there is always specials and coupons available. 10/10 ! read more

These guys went above and beyond! I explained my issue with my generator after getting nowhere with customer support, and Mike, the manager, immediately stepped up to make sure it got handled. He personally made sure I left as a happy customer. The whole team was super friendly, helpful, and professional. They even tracked me down in the store to help find my misplaced receipt -- you don't see that kind of service often anymore! If you're trying to decide which Harbor Freight to go to, this one stands out. Highly recommend! read more

I come to Harbor Freight Tools when I'm looking to save money on tools. Honestly, their value priced tools aren't bad. But hey, take that with a grain of salt because there are just some tools that aren't worth the value when reliability is something you must have for your project. Service is pretty good. My questions were always answered by the workers here. One thing I find kind of annoying is that their website may say something is in stock, but it actually isn't. So, always verify stock availability by calling them before making the drive out to the store. read more

I love this place. As I was learning to work on my car I always bought tools I needed here, fair prices unlike AutoZone or O'Reilly and the tools are exactly the same quality. If not better if you get icon. I don't need the highest quality, most expensive tools and this store is perfect. But they make the store layout make no sense on purpose so you look around more and spend more money. read more

I Go to this location at least once a week staff are always great the supervisor Victoria is always very friendly and goes above and beyond to help in any way she can read more

Came in just to get a few things with my small puppy that is too young to be walking on the floor. I had her in the cart which her poor feet were falling thru so I ended up carrying her trying to shop, yes I'm sure this is looked down upon, but instead of reprimanding me Isaiah(I hope I got the name and spelling right) cut up some cardboard to put down in the cart to make her and myself more comfortable. Thank you for the wonderful experience! read more

Great selection of tool and parts at great prices and if you subscribe for their coupons you can save even more. Well managed store and stocked with a great selection of items. Recommended. read more

It's not so much the selection of useful items you can find there, it is some of the employees who don't want to be there, so basic courtesy is out the window. For example, try gathering the items I purchased into a smaller pile or how about putting them into a bag instead of going back to staring off into the distance. This is not the first time, it is a repeat offender type of store. read more

first of all, who the hell picks up the phone and says "what!?" second of all the lady i spoke to and i know is there manager hung up on me the first time I called so I had to call back and I was greeted with "what!?" Totally disrespectful, only time i actually buy from them is when they have a younger fella working at the register because he seems to know everything that she should know and some. DO NOT RECOMMENDED read more

Harbor Freight? More like Harbor Fraud. I ordered an item online because it was not in stock at this location, where I shop. The item had arrived broken in the box. The representative said to return it to the local store and I would be refunded the full purchase price, taxes, and shipping. I returned the item with the shipping label and invoice on the original box. The clerk first asked me what was wrong with the item and I showed him the broken part. Two sales clerks stood together whispering to each other about how to handle my return. There was quite a discussion about it. There was some discussion about manually entering the amount. It concerned me that they would have to manually enter the amount with everything I had given them, including the order number when they had asked for it. I heard part of what they said and there was some question about the shipping expense, but because they were whispering, I only heard a little. I asked if there was any problem and I was advised at that time that there wasn't, and that I would receive my full refund. I then specifically asked about the shipping cost. Only then was I told I would not be refunded the shipping. I told them what the service representative had told me. They repeated that they could not refund shipping. At my request they called for the manager. He came up and gruffly said that there was no way for him to give a refund for shipping because there was no way to key that into the register. He dramatically gestured pushing invisible keys in space over the keyboard. I called the customer service number and their solution was to refund the shipping to me from their end. The cash register clerk then processed my refund without the shipping, but when I looked at the combined total amount I was being refunded, it didn't add up. I was still being shorted.. I spoke to the manager, but it was his position that he had over-refunded me. It was an outrageous thing to say. Now, as an aside, later, when the young woman was helping me further, I heard him repeat the exact same statement when a different cashier came up to him about a discrepancy in the amount of a refund someone else wanted. It was so comical to hear him say the same thing concerning someone else's refund discrepancy, I almost laughed. I realized his attitude towards refunds; be gruff, act annoyed, be domineering, and then tell the customer they've been OVER-refunded. But to get back to when I was talking to him, I told him the numbers didn't add up. I did not receive my full refund, even if they were applying a 20% restocking fee. He said that I had a problem with "Harbor Freight" and he gestured up into space, "not THIS HARBOR FREIGHT STORE" and he gestured down with his hands in the shape of a box around himself. I explained that I did not see that this Harbor Freight store was different than the Harbor Freight that had taken my money for the purchase. He asked how much I had paid and I told him and showed him the email showing my order. He became angry and said that I had not shown the receipt before. I explained I had given everything that was asked for including the order number. The store manager gave a dramatic huff and sigh and passed me off to the female clerk and said to give those things to her, and in particular the receipt. I was holding the refund receipt in my hand at that time and I said that this was the refund receipt, not the original sales receipt because I had ordered it online. He said in a condescending tone that he "had stated clearly and confidently" what I was to take to the sales clerk and then he turned his back on me and began to stomp off. I had had it at that point. As he walked away I said that I agreed he had stated it "clearly and confidently," but his "confidence" did not mean that he was correct. That brought him back quickly. He said that I had been "explosive" since the moment I came in the store. His tone was angry, and customers were turning to look at him. I told him that he had not been there when I came in the store and stood in line to get my refund, before they called him over at my request, or from my interaction with the clerks. I told him I was not "explosive," and because he wasn't there when I came into the store, he was not able to make a comment as to my demeanor at that time. He stomped off again. The young woman cashier looked over everything and manually did her calculations on a piece of paper. Now, magically, other buttons could be pushed on the cash register and I could receive the money they had shorted me. The refund for shipping has still not shown up on my credit card. I've attached a screen capture of the Harbor Freight "No Hassle Return Policy." I guess it's no hassle if you don't want ALL your money back for a product delivered broken in the box, and you don't want your shipping fee back as you had been promised you would receive. read more

Harbor Freight Tools - Harbor Freight's promised No Hassle Return Policy from their website. - Hardware Stores Near Me - Lake Forest, California

This is a great place to go to if you don't want to go to Home Depot, at Home Depot doesn't have what you need, they do a great job of having items that Other places don't. Automotive hardware read more

Harbor Freight Tools - Cactus with sharp needles - Hardware Stores Near Me - Lake Forest, California

I delivered the product from the port for this harbor freight for about a year, year an half - never knew this is how it was sold. I've been to one other store for a few things once an that was fine in the IE. The people who work here are really hit an miss - its sort of bizarre. I find with the exception of the older gentlemen a few go out of their way to make things weird. Anyway, uhm, yaaaaa :D really good prices though :X an I mean considering what I was paid to deliver it, I would sure hope so. read more

Went in there with a couple hundred in gift cards. Found a saw with a $104.99 price tag. Couldnt find it. Employee kept showing me a box that was obviously not the one tagged on display. Finally he agreed and said it is tagged wrong. Had the manager come over, after digging around he found the correct price tag and said we double tag with non display units. No where on the tag does it state "Not displayed unit". Manager told me, that's the way it is. Really ? That's the way it is ? You know, it's bad enough your pricing is misleading to a customer, but the attitude, I can see why this store is never packed like the one in Orange. There was another guy buying tools that walked out also, have no idea how much he was planning on spending, but, now you lost two sales over attitude, good luck in the next year read more

Harbor Freight Tools - Hardware Stores Near Me - Lake Forest, California

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We came here to get something I needed for an art project. It wasn't very easy to find the item because we weren't sure what category it was in, but we eventually found it. The cashier constantly advertised their membership program to us when we checked out, but it required a phone number. I already am getting too many spam calls. The transaction was processed properly otherwise. In general I don't like this parking lot since it's hard to get into. read more

Harbor Freight more like fraud and stealing! 30 day return policy with a $100 restocking fee.. that's seriously wrong! No one mentioned a restocking fee if the product didn't work as advertised. Some fine line bullshit! Stealing the American dream one dollar at time! I will not support this establishment. read more

Didn't have what I went there for. 3 cashiers working have no care in the world. Stood in line for 10 minutes to buy one item while I watched them help every other customer before me, even though they got in line after me. Terrible service! Finally gave up and left. Not worth the hassle. Just shop at Home Depot across the street. read more

Terrible customer service, lines to the back of the store with employees and a manager walking past customers without even acknowledging the line. I get your "busy", a simple "we'll be right with you" would have worked. Bathrooms locked and can't find anyone to get the code. This Harbor Freight is on the low end of their chain. read more

Older staff member was very rude to us about needing a barcode for our return when we couldn't find that on the website or our emails. The younger staff came over to show him how to complete the return, and he was rude again to the person helping him do his job! Thank you, younger staff member for helping us today read more

Poor service, rude manager. They lost a customer for life today. Called corporate to complain and they were just as rude. The picture online was completely different from what was in the store, completely different and they both argued that it was "camera angle". I thought that explanation coming from two different sources meant it's corporate policy to use that to just blow people off. read more

Harbor Freight Tools - Buffing pads with different mandrel and different center hole size. - Hardware Stores Near Me - Lake Forest, California

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Check out their online free promos. They have alot of no purchase necessary free items. Yes, that is correct you do not have to buy anything and they will still honor the free promo item. From batteries, measuring tape, LED flash lights, tools. etc. They also have many other deals going on all the time, so worth checking out. The lines are super long, but they move very quickly. If you are not by yourself, I suggest you have someone wait in line while you shop around. HAPPY HANDYMANING!! read more

Harbor Freight Tools - Hardware Stores Near Me - Lake Forest, California

Buyer beware... Cobra surveillance camera app (My Cam View ) for your iPhone not supported anymore. You need Google Play and have to pay.

Quality tools at great prices. Big selection. The salespeople are very helpful and knowledgeable.

i've been coming here for a few years and there have been more hits than misses. For example, it's my second time buying knee pads here and they are garbage. I wish i could return them but I don't have the originally packaging. This location has been very convenient because it's located right beside a home depot. We all shop here for low and affordable prices but HB doesn't always carry what you need. That's okay cause you can just go across the street to find what you needed. The employees are sometimes helpful and sometimes they are short. I am not too bothered by it but I also don't ever think to myself, "Oh, wow! I just received exceptionally good service." What annoys me the most is the yelp opening and closing times are inaccurate and no one has bothered to changed it since i have brought it up to employees. I have returned items here without any fuss like the other reviews. Hopefully I don't ever feel compelled to give this place a 1 star. read more

They charged an $18 restocking fee for a $89 electric power washer that I returned the day after purchase because I could not assemble it because the wand and hose connection parts were defective. Burned once Never again! read more

Their customer service sucks. Clerks are rude. You get no responce when you post complaints.

I purchased a Predator 2000 generator from this store at the end of 2020. Like most people, I bought this unit as a backup unit. Last week I attempted to turn the thing on for the first time and I spewed white smoke and oil everywhere. The equipment was broken from the get-go. When I attempted to return the item, Matt (the store manager) refused to refund my purchase due to it being 90 days passed the return date. I can understand that if I simply had no use for it or decided against my purchase, but the thing was broken upon sale. Absurd. This is what I get for purchasing from Harbor Freight. What quality of service was I really expecting from their "store manger"? read more

The staff and management are incompetent. They lie just to make a sale. They're not even qualified to give you any opinion on any products since they're clueless and not trained properly. Im done with this company!! Waste of time and money. read more

This store is where the Anna's Linens used to be by the Costume Castle. I can't claim to know too much about tools and their prices but the store is pretty big. I'm sure you could ask the staff if you needed something. There was only one register open when I came in today and the line was long. They called for another cashier in the front. There is plenty of parking in the lot but the layout is kind of weird. If you don't want to shop at the Home Depot across the street, Harbor Freight might be your jam. read more

Harbor Freight Tools - Hardware Stores Near Me - Lake Forest, California

Desiree is a rock start!!!!!!! On of the best customer service experience in a while. Thank you !!!!!!!!!!! read more

Stephanie the sales associate is super polite, and should teach customer service 101 The store is awesome and the products rock.

My favorite tool shop. Cheap, and still has life time warranty on most tools. Can't beat that.

Good value and helpful staff here at this location. It's always a pleasure going to this store when you need tools or miscellaneous supplies for stuff around the house. Plenty of deals throughout the store to invite spending more than you planned. read more

I like Harbor Freight tools, but the Lake Forest location has very poor customer service. It seems they don't have enough employees. I couldn't find anyone to help me to locate some tools. After finding the tools, there was only 1 cashier open which took about 15 minutes just to serve one customer. I just dropped the tools and left. Not worth waiting in checkout line forever. read more

These people need some serious training in customer service. Every thing you ask - the answer is "no". They won't look, they don't care. No. It's like Consuela on Family Guy. I've been going to HF for years - since before these current disrespectful employees dropped out of junior high. The employees used to be educated, helpful and eager to help you find what you need. Now they don't care, don't have the time and want to get you out of your hair. Their way of getting people out of their hair is pure apathy and obvious racism. read more

I wanted to return a plumber's snake that broke because it was very bad quality they would not take it back at the store and they asked me to call a number and that number did not work I've been buying product here for many years and I am never going to buy here again and the sales clerk was very short with me read more

First of all I have been shopping at your stores for years. First the store in Garden Grove, CA, then the Store in Orange, CA, and now the one closest to me in Lake Forest, CA about ten + years. Always the team members are helpful and very polite. But not today 9/18/18 10:AM PST. I had dropped by to check out your sidewalk sale I had asked your team member "Miguel" A Latin man about 45-50 with his hair in a ponytail wearing a hat. If the chocks were sold in pairs? Instead of just saying no there are sold as each. He very rudely and condescendingly said do you see that written on the sign. I was extremely upset I have never been treated this way at any of your stores. When did you start hiring jerks to work at your stores. This might not concern you but I worked in the grocery business for 20 years and know how important customer service is, because you can always go somewhere else to shop. I shop there often and all the other team members are wonderful. Also sending this in a letter to your Chairman & CEO Eric Smidt. read more

If I could give 0 stars I would! I purchase tools there often for my business and usually have little issue. A few days ago I purchased a tool on clearance. I removed the tool from the box to use and it was broken. I took the tool back to the store to receive a refund, not expecting an issue since they sold me defective merchandise. I spoke with the manager who was incredibly rude and refused refund because it was a sale item. Normally this would be understandable, if the tool hadn't been just purchased and it was not broken. She offered no apology and was more interested in that $40 dollars than providing any semblance of decent customer service. I will NEVER shop here for my business again and I will pass the message along to fellow business owners not to purchase at this establishment either. read more

I can't believe Harbor Freight on El Toro would sell me a used, broken!!! Grinder.. Sold it as new! I drove back to the store and returned it. They offered. .. No Apalogy. .and had a attitude about it. . wasted my time and my gas.. for their mistakes. .. From what I can see, it was dirty from cutting Shetland rock or concrete. . put back in it box and re-sold..I put up with a lot, but if I am taking my time to Yelp. . I will shop elsewhere. read more