They rocked it out of the park today (1/19/26) for me. After picking up 6 pieces of wood, I went to the checkout and was immediately helped by someone. Even though it was self-checkout, he helped me ring up my purchase. I needed the wood to be cut in 1/2 and he told me to go toward the back of the lumber section and he will call an associate to help me. After about 10 minutes, the associate in lumber help me cut all 6 pieces of wood exactly in half. Note: For safety purposes, they don't not cut under 12 inches. These are also rough cuts, not precision. They do not cut pressure treated wood. Once the "rough" cuts were done, they all looked fairly even to my eyes. Great job by the associate in lumber. He was accurate, prioritized safety, and was very pleasant to deal with. read more

If you're not getting your Christmas tree at Home Depot- what are you doing?! We had the BEST experience here. Shout out to Lisa!! She was so helpful and kind from the moment we arrived until we drove off with our perfect tree. Thank you queen!! They had a great selection, and so organized. Once we found our tree, Lisa took some photos for us at their super cute photo location and got it all wrapped up and carried to our car. The tree is looking gorgeous in my mom's living room. Thank you Home Depot and LISA!! read more

Needed a cabinet hinge and knew where it was since the app tells you which aisle and bay it's at. Said it was highly in stock but that area is 100% unorganized all the time and just a huge mess. I spoke with the register associates asking for them to call assistance which they announced a request over the intercom. Waited 15 minutes with no help or follow up from the associate who could see me within eyeshot, waiting still as I awaited a follow up or for him to re-announce over the intercom to help me. After being ignored by the HD team, and then failing to provide any help at all, I walked out. The associate who announced the intercom didn't even bother to ask me if I was helped or attempted to resolve the issue when I walked past and said thank you directly to him. Management needs to really step up their game and keep their associates accountable because the lack of communication, follow up with assistance at this location is measurably worse than the other local HD's.. avoid this location and find another one with better trained staff. ‍ Incident at 11/21/25 10:30-11AM read more

I dread coming to places like this, but my husband wanted me to join him. It wasnt so bad. The service was great and we found what we were looking for. This is a well maintained store and the prices are great. read more

The Home Depot - Great prices - Nurseries & Gardening Near Me - Lake Forest, California

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I stopped in again for a cutting tool for some tile work I am doing and found the perfect cordless tool I also looked at other items while there and went to check out. The staff at checkout were so helpful even though it's self checkout this associate took the time to check my out at the register and was extremely kind and professional. Top notch store inventory and quality staff with excellent customer service skills. Good value and quality. Highly recommended read more

I go to various Home Depot's fairly often, and the staff here is noticeably, genuinely, happier and more courteous than any other store that I can recall. read more

Staff: Everyone here was nice today but Sam was the real star. I wanted to buy a Halloween animatronic item but couldn't locate it. I grabbed him from an adjoining area. He was more than happy to assist. In the end he had to search for the item, grab a forklift device to obtain from an upper shelf, and again for two other items in the back of the store. The whole time he was pleasant, friendly, and a true representation of great customer service. Quality: This is a very nice store that is always well stocked and clean. Value: I felt the value was fair. Grabbed two tombstones and an animatronic decoration for under $200. Overall: Had a really good experience today. Kudos again to Sam for doing such a great job. read more

I'm posting this on behalf of my household after an incredibly frustrating experience with The Home Depot in Lake Forest. We ordered custom French doors and windows in January and paid in full. When the order was delivered in February, one of the doors was both incorrect (wrong finish) and defective. From there, the situation completely broke down. The store team (Dustin and Blake) provided no communication, failed to follow up multiple times, and did not take ownership of resolving the issue. Even after escalating to management, we were told someone would contact us - but no one ever did. The most concerning part was that our home was left with a French door-sized opening covered by plywood for over a month while we waited for a replacement. This exposed the interior of our home to weather, which has impacted our floors. After more than a month, the replacement door finally showed up-with no prior notification or coordination. They are trying to charge us for an upgraded door that was not communicated or approved by us. And their Solution is waiving the fee for the upgrade which was neither shared or approved by is. What should have been a straightforward special order turned into a prolonged and stressful experience due to poor communication and lack of accountability. Based on this experience, we would not recommend using this location for custom orders. read more

It started drizzling today, so I needed to quickly go buy a tarp, 5:45 AM this morning. I get there at 5:55 so glad that they open at 6 AM. The gentleman at the door would not let me in even one minute earlier. (so I Just stood underneath an umbrella outside as it was slightly raining) Very glad that they're open this early however, I didn't like dodging carts and stockers, and they would look at me - as if wanting to say - go the other way, but even the other path was blocked, by someone's stocking sodas, lightbulbs, you name it. In addition, The ladies at the register area, just seem to socialize with each other (mainly in my opinion, from encounters with them each time I shop here) their assistance once again, really wasn't helpful, (they told me my self-service register I placed my stuff at , wasn't working and they put my stuff at another register and then put it back at the register because suddenly it was suddenly working? and then I left my receipt in register, after my self purchase. BUT but they won't look and tell me, " Don't forget your receipt ." Seems like they are just there to socialize and make sure that we're ringing everything up. There was nobody else making purchases, and I quickly went back to pick up the purchase receipt. In conclusion, If I didn't need the item first thing this morning, I would have preferred to have shopped elsewhere, - unfortunately, the store is becoming like, small isles to get self service register open only, and too much for impulse buyers, and some employees pretending to be helpful sometimes. But There are those that are helpful and knowledgeable, (one just need to discover them / locate them.) So it's still getting three stars, and the value is good. I'm trying to think of some constructive feedback. But nothing else comes to mind. It's interesting that this review received post manager feedback, & they're under the impression that three stars is "exceptional service"? read more

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I am fortunate to have so many Home Depot locations near my home, but this one is my favorite. Many times I will just need a specific item for a home project and finding it, or being helped to select it has never been a problem. For my latest trip, I needed to get a few keys copied. Never having done this before, I read online that this location has a self-service machine and also a service desk to help, so off I went. When I entered the store, not knowing where to go, I immediately saw a big key sign and the self-service machine. Instructions were very easy to follow and within minutes I had three new keys. I enjoyed that there were many blanks to choose from so I could identify the different keys on my key ring. When going through the self-checkout line to pay, I shared my experience with store associate and left the store feeling accomplished. read more

When it comes to buying things to address issues in my house or for a move I think of The Home Depot first. In some ways, this is a great location. It is very large and has in-store purchase plus rental options. In other ways, I'm not the biggest fan of this location. It's very hard to find personnel on the floor to get help. When personnel does help you they usually seem very distracted and point you in a direction rather than truly assist you in finding what you need. I've had odd experiences ordering online for pick up where items were not ready for pick up as promised. This is a close location and a large location so I will most likely continue to use it. I wish it was a little bit more efficient and a little easier to navigate. read more

If you're looking for plant and plant wares and not sure of what you need, you can always drop by Home Depot to wander the aisles! Luckily I encountered a great and helpful sales associate that pointed me in the direction of some plant hangers and was a success! Although other aspects of patio decoration are still on pending, this is the appropriate step to get my pothos off the ground! The hangers I looked for were there and cheap (love it). Lots to choose from, and if you're lucky and need help, you'll get a great associate to help you in the right direction! read more

I ordered an area rug from Home Depot and when it was delivered to my home they did not ring the doorbell and just left the 15 foot long roll of carpet plus the pad that weighs over 200 pounds in my front yard. This lack of service is not acceptable. I have paid over $1100.00 and now this new area rug is left outside by Home Depot to get destroyed. Never again !! read more

Kudos to GISELLE who helped me in finding the elusive mini (baby) bucket ! They were sold out but Giselle stayed with me and offered to call other stores to see if they have it in their inventory. she was on the phone for a while and called each stores and LUCKILY there was ONE who STILL have it . I do appreciate her GREAT customer service! Others would have left after telling me they don't have it anymore , but not GISELLE. Thanks much ! Your awesome!!! read more

Had great experiences at this location until today. Employee named GARY gave severe attitude to me when checking out. He asked me who helped me in the garden section and the worker did not have a name. He says " I really wish you got a name I need to confirm who you talked to" and I go on to describe it was a Hispanic girl with long hair.m in the garden section. He then flips out telling me I can't talk about people like that???? I'm proudly Hispanic and a woman.... What the heck just happened ?? He tells me I should have said an employee/ attendant in the garden section. Tell me how that helps the situation that this person didn't have a name tag on ???? This guy needs some severe training.... Customer service = 0 Attitude = 10 read more

Pretty much all Home Depot locations are the same. They offer a mass amount of everything home repair related. If you've ever been in one, you know exactly what to expect once you walk through the doors. This Home Depot location is no different. The one thing I will say about this Home Depot, at least when I've been inside, is that compared to other Home Depot's this place is a bit of a mess. Now, I'm not saying this as a criticism. Because the fact of the matter is, anything home repair related can get a little bit messy. But, the thing I notice about this location is that they have tons of their stock crowding the middle of their aisles. In all of the other Home Depot locations I go to, and I go to them fairly regularly, all of that kind of stuff is kept somewhere in the back and the customer never sees it. This is not the case at this location however. Meaning, you may see large blocks of stuff in the middle of the aisles. Other than that, this store offers all of the things Home Depot is known for. I won't go through the list because we all know what it is. But, if you need anything Home Depot related, this is your place to go on El Toro Rd. read more

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not sure where to start. I'll look for two different types of plants and neither of the two workers had any idea where to start. He started getting embarrassing when they obviously knew nothing about the area they were working. Needless to say, nothing was purchased in their nursery. Headed over to Plumbing and I had two separate employees come up and asked me what I needed. When I showed them a picture and asked, each one independently walked away without saying anything. It was a bit surreal. I next walked over to Customer Service and asked if there was somebody that could meet me in an area for a specific item I knew they had in stock. I waited for over 15 minutes and nobody showed up. I asked an employee who was the on duty manager, and they told me they did not know. Needless to say I did not purchase anything there. I will never return to my now neighborhood Home Depot. read more

Nice store- I changed my mind after always shopping here. I like The Home Depot and everyone is friendly. I need to shop here tomorrow and get a piece of plastic cut down for my ceiling. 5/5 stars. I might go to Foothill Ranch since it is closer. read more

They say it's not their fault, the parking lot is not under their control. They say the parking lot is owned by the City of Lake Forest. My neighbor was extremely annoyed by a man inside the store. The man was "marketing" painting services and would not leave her alone. After she bought her gallon of paint, he actually followed her to the front entrance. Was the man attempting to get work for the laborers outside the store? If that's the case, maybe the store could protect customers by hiring a Security Guard. It's important to note that management, when alerted to this problem, was very responsive to our concerns. Doesn't the City of Lake Forest have some responsibility for protecting business owners and the public as well? I think so! I bet you do too ~ read more

I went in today around 245pm, after shopping , everything is fine, went to the cashier, this is the 2nd time this man helped me, I asked for a few bags because I bought potting mix, big perlite(had a small hole on top, 2 bone meal and a Calla Lily plant, he gave me 2 bags, I asked for one 2 more ( I planned 1 for calla Lily and 1 for covering the hole on the big perlite, He asked :"for what? why you need 2 more bags?", of course he had to give to me the 2 bags I asked for, I said I want to double my flower! I bought big potting mix and big perlite, he did not offer any plastic to place in my trunk for them and he ignored the hole on the perlite bag like he did not see anything, and mingy on a bag????? Last time he charged me one item twice, lucky that I saw before he totalled the transaction. On the 12 of April, I went in this location because I bought twice Steer Manure brand Black Koow, but this time I could find them, I asked one older person worked in the garden about the Black Koow, He pointed to me the regular white yellow bag that was not BK brand, I asked him again about the red bag from that brand, he raised his voice to me and said: " steer manure is steer manure, not things is different", then he went to a lady cashier bad mouth about me that I am stupid, steer manure is steer manure, why asking for too many times? THE ONLY REASON I WENT TO THIS LOCATION BECAUSE THE ONE IN IRVINE DOES NOT CARRY THE PRODUCTS THAT I NEEDED. GIVE GUESTS THE BAG AND NEVER BAD MOUTH CALL GUEST STUPID, HE IS OLDER BUT DOES NOT MEAN HE COULD LOOK DOWN ON ANY PEOPLE. If Steer manure are the same why you guys carried the brand Black Koow for??? It costs more $. Really bad services read more

The Home Depot - Nurseries & Gardening Near Me - Lake Forest, California

I love this location. Friendly service and very well stocked for any of your needs especially around the holidays. read more

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I come here all the time , today was different, Steve a cashier was pretty rude after I asked for help and continued to ignore me. I don't think this is professional at all I felt as if his actions were based off my appearance . Home Depot standards have fallen read more

I rented some floor equipment to do a deep clean and seal of our slate floors. The equipment didnt come with instructions, I checked the website and it didn't have instructions and the equipment was dirty and didn't work. I brought it to the attention of the staff and they brought out a manager who was a dismissive jerk. I spend a lot of money at Home Depot. This location is way worse than others but I'm going to make it a point to find other alternatives. read more

The selection is great. We were happy to find the showerhead we needed. Point of interest, though: When we asked three employees if they had something, the loudest one said, "Special order!" He said they were phasing out all the black and bronze ones because of performance in California. Never gave the other to a chance to help us. All they had to do was look it up on the app. That's what we did. It showed four in stock, and we got one. read more

I want to thank Alan and Doug for helping me with a drill that I bought. There are both the nicest people if you need help go to. Alan or Doug they will get it done for you. read more

The people in the paint department should not be working there. First guy walked away in the middle of me telling him the paint color and never came back. Second guy, Wouldn't get me the product even though he went to look for it. Left wet paint onto of the paint can, so when I went to pay, paint was all over me and my one day old cell phone. Lady in appliances would not get out of her seat to show me a stove, no matter how many times I asked her. Unacceptable behavior when so many people need a job. GO ANYWHERE but to this store. read more

I came in today to buy wood. I want to give a shout out to Gabriel. He was very helpful from the start to finish. My bad to misplaced a piece of the wood (with the tag) that i bought after he cut it, that i had to go back so the cashier can check me out. Overall, it was a very pleasant experience. Gabriel helped me carry the wood, measured and cut it for me very professionally. That's what we call customer service and beyond! read more

Horrible experience being ripped off by Home Depot. I canceled a refrigerator delivery order and Home Depot (this store) never refunded me the money to my CC. I caught it several months later and they sent me an email showing the credit but have still never returned the money. I have waited 3 months and wasted more than 6 hours speaking with different reps that always blame someone else. They even blamed my credit card company at first. I get a different story of why I haven't been credited every time I call. Now it's an IT issue. So now I have an IT ticket number on top of my Order number, my Case number and a DET ticket number. I went to the store and the manager, Brett, let me wait 45 minutes to update me and then never came back out of his office so I eventually just had to leave. Pathetic. I am now a Lowes customer for life read more

This Home Depot is slightly different than the one in Laguna in that they hound you pretty hard at checkout to open a HD credit card.. their move is to try and shame you into opening a new credit card account by saying "if you want to pay more then that's your choice" Some of us don't like to open credit card accounts... Overall there is plenty of parking and its no worse than any other HD .. I suppose it's slightly better for me as they don't accuse me of stealing at this location like they do at the one in La Paz in Laguna. read more

Home Depot is good for some things. Not for plumbers who are professional, it sells the cheapest products. Most if not all are inferior to any American made brand. Consider it the Harbor Frieght of Home improvement. I get it, they are a mercantile ready to sell you every single little screw fitting. Let's see, if you by a disposal at a plumbing supply house, it comes with the cord attached, so you can get in and out. Home Depot figures " "Hey, let's make them buy the cord to". You'll save $35 by going the the supply house. How about a wax seal for your toilet. All plumbers will use a wax ring with 2 bolts, 4 nuts, and 4 washers. Home Cheapo gives you 2 bolts, 2 washers and 2 nuts...then makes you buy the other set you need for $4 more. That's pretty shitty. It leads to customers or DIYers installing their toilets wrong. If you ask, can I put 2-3 wax rings on my toilet because the flange is low, they'll sure. Wrong!! Fix the flange. They'll sell you draino by the gallons. It works great. I bet none of them have ever seen what it does to your cast iron or ABS drains. The only thing Home Depot manages to sell right is wood...oh wait...my bad. They undersized that too, and charge for it. read more

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One Staff in the store was really helpful. One gentleman found me what I want. But another staff at around 2024-02-24 3:40PM in the self checkout section ruined the whole experience. When me and my gf walked to the self checkout machine as usually do, she "wow wow wow"ed at us, not in English,I guess it was because the self-checkout machine was in use by her, but she walked way at that time, who can tell it was occupied? She could say "excuse me" or something else in English but After that she didn't explained anything. At first, We just wanted ignored her, to avoid wasting more time to throw this bad review here. We walked to another self-checkout machine. Sadly, the scanner of the second machine is low in battery. We had to return to the first checkout section. Then the lady came to "help" us. we explained we had to come back to this machine due to the low battery scanner. She explained sometimes it takes longer for scanner to wake up. But we saw "low battery was shown on the display of the scanner. And i sensed that probably she won't be friendly to us, I wanted to avoid her. I wish the battery could be "high" instead of "low" in that scanner. Anyways, I just started to scan as usual, After I scanned my second item, she's like "nonono," again maybe she assumed I didn't scan the second item correctly .....but I did, and it's not rare to see self-checkout sections in these days and I've been to Home Depot for many many times, I know how to use self-checkout. Even if don't know how to use it, she either was not teaching me in a good way, she would make me feel like I was an idiot. There is a borderline between helpful and trying to correct others, sometimes it's the line is not clear. But today, in my opinion, this staff really crossed the line obviously and made me feel offended. I appreciate the good guy who helped me find a T10 bit 2package. But I will definitely not visit this location again for a period. The worst part has beaten all good things in this case. read more

The Home Depot - Nurseries & Gardening Near Me - Lake Forest, California

Very disappointed to say this has been the worst over all the other stores in Orange County. The forklift driver that was working idle 30 by the cabinets liners, was hauling ass they the isle abd as my husband and I approved the isle he played chicken with us and barely stopped! Not just that we beat up to the isle and he just stood there hungering over us with his forklift with a bothered ride look looking at us like hurry the %#^%# up! This is sadly a disappointing review. Come on man! Last time shopping here. We are sticking with our La Paz laguna Niguel location. read more

The Home Depot - Newer location - Nurseries & Gardening Near Me - Lake Forest, California

I went into the store in Lake Forest on El Toro Rd. to find some materials to clean up several deceased family members' grave markers. I asked a worker if they had any suggestions, and they referred me to Chris, the Assistant Store Manager. When Chris learned that my mother-in-law had just passed away that morning, he expressed his condolences and said he wanted to not only help me put together a package of cleaning tools, but it would be on the store! He got a bucket, brush, package of cleaning rags, and solvent and told me to pick out a bouquet of flowers! I was utterly blown away by Chris's willingness to make an impromptu donation to my family in this difficult time. This experience restored my faith in humanity. What an awesome store manager Chris is, and it shows that sometimes, even a big corporation has a heart! read more

Horrible customer service. Understaffed. S l o w. Bossy. Drive a few miles to a Home Depot that appreciates your business. read more

Perplexed! While being in the check out line (8:30pm) at HomeDepot Store#1840 a supervisor made some disturbing comments. He called a customer a rich b*tch and then told us that another employee lied about the garden center. This man has no filter and lacks self awareness. I would say he needs to have additional training in customer service. read more

The Home Depot - Store location. - Nurseries & Gardening Near Me - Lake Forest, California

This may seem small...but small gestures mean everything. Big THANK YOU to Jesus, closing manager on a Sunday night at my local HD. Lights burned out on front of my house. Arrived 3mins after closing time. First HD employee I meet tells me "we're closed". However, Jesus allowed me to run in and grab what I need. You never know what kind of day anyone is having. Thanks to Jesus, my day was just a little bit better. read more

we went to home depot to get a price match on a dishwasher we waited 5 weeks for that arrived on 1/15. We showed the manager the website AND their own website. They refused to match. Said it would, and I quote, "put them out of business." Really? You're one of the few stores that's made a profit through covid, but ok. Additionally the employee who sold us the dishwasher also sold us a BUNCH of unnecessary stuff we actually didn't need...like...get this...a power cord. For an appliance...that CAME WITH ONE JUST LIKE WE TOLD HER IT WOULD. The staff here lies. The website doesn't adhere to the promises they put on it. We're contacting the better business bureau. False advertising. read more

The Home Depot - Yesterday, we went to home depot to do a price match for a dishwasher we just purchased. Even - Nurseries & Gardening Near Me - Lake Forest, California

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I have been a very good customer of home depot for 20 years. I am elite customer that buy from pro desk. I bought a refrigerator for 10000 dollars from home depot and they refuse to bring it inside the house per loirie. I spent around so much money almost daily. I told her I take my business to lowes and she said fine. No worries. I will. I hope your corporate see this message. The manager kamran and nancy were best when I bought the unit. But who would accept refrigerator on the street when home depot deliver where cars pass by. Is this a prank. Lindsy was support to call me back and left without calling and lourie calls and makes no sense. read more

Rented a chainsaw this morning. It quit working after 10 minutes. I ended up going thru 3 batteries with my sawzall to cut the medium sized branches i rented the chainsaw to do. I returned the saw after finishing my job and told them it wasn't working as it was supposed to. They checked it and said the chain was shot. OK, I'll take a refund. NOPE. They said I ruined the chain. In 10 minutes? Manager unwilling to budge. Never rent from the Home Depot on El Toro RD. Terrible customer service. read more

Came here last week to exchange my propane tank and they literally charged me for another empty propane tank. My local Home Depot was out of propane so I called around to see which Home Depot had some in stock and this location said they did. I brought my empty propane tank to them to exchange for a new full tank but the tank they gave me was just as light as my empty tank. In the past the new tank will be far heavier so I asked the man if this new tank is full because it feels suspiciously light. He said all the tanks are full so I went home and then upon trying to use it discovered it was empty the entire time. Charged about $24 for the hassle of driving 30 minutes to the store and then back again with an empty tank even after I asked the employee if he was certain this was a full tank of propane. I called my local Home Depot and they said they would handle it so I had to take the empty tank to them for a refund but since they were out of propane I had to bring the empty tank back home with me again. Been over a week and I still have no propane thanks to this debacle. The "new" empty tank they gave me was also covered in oil and has made my car filthy. I placed the tank on a towel the second trip I drove with it to keep my car from being doused in disgusting old grease. Really displeased with the service here and I will definitely not be coming to this Home Depot ever again. read more

The Home Depot - Charged me for a full tank of propane but gave me an empty and greasy tank instead. Stained my car and this towel in the process. - Nurseries & Gardening Near Me - Lake Forest, California