This is a special shout-out to Kai, who was incredibly helpful and patient with me and my friend (a…read morenew gardener!). He took the time to answer all of our questions and made the experience really enjoyable -- thank you, Kai! This place is usually my go-to spot, and I genuinely love the vibe here. That said, on this visit it was harder than usual to find help in the outdoor area. While several team members were available indoors, they were unwilling to answer questions and directed us to find someone outside instead. After some searching, we finally found Kai. I understand that roles can be divided, but this felt different from the level of customer service I've experienced here in the past. Overall, still a place I enjoy -- and Kai's help truly made a difference for us

Green Thumb Nursery was a great decision and was suggested by one of my friend...It was my first…read moretime and ill come back...They have great selections if plants, flowers, trees, decors, outdoor stuffs. Water fountains and list goes on...The price was cheaper than the other nursery that usually I go so it was reasonably priced...The workers were gem...So kind...They were so patient and knowledgeable...This place is one of the places that you can find CITRUS tree but you can bring out to the nursery and you need tell one of the employees to keep it for you aside (due to citrus quarantine). As you know bringing them out could spread problems like citrus greening disease or even pests to other healthy trees...So be cautious! Im happy that they had the tree so no problem to keep it aside till the shopping is done. Citrus pricing was great for example: 7 Gal was $79.99 plus tax and 15 Gal was $249.99. So great bargain. Inside, also is therapy...Gorgeous decoration and they were so selective about every piece they sell so it was an enjoyable shopping experience. Also, i love their return policy they have 1 year exchange or store policy and i attached it for review. I ended up buying lot of cute things that i didnt have plans to buy but its ended up another great selection to my little garden. There is also a big parking lot so no worries to find a place and YES its crowded bit you can manage it easily.

Great, peaceful little nursery nestled just off Sand Canyon and Alton. The staff has always been…read morefriendly and helpful to me every time I've visited.

Lovely nursery with a nice and healthy selection of plants and trees. Also nicely laid out and…read moreorganized. Emily was a great help. They had the melaleuca nesophila I could not find anywhere in stock and they had two! The pricing is also quite reasonable.

We love this spot, nice local feel. Everyone is always so sweet when we come here. The guy working…read morethe locksmith area in the back is a true gem, please keep hiring people like this. What a seriously nice and helpful worker. The woman working the cashier today was amazing too, so glad we have this shop in town.

It's always a pleasure to shop there and the staff is always friendly and helpful. They have…read moresomething I need and something I didn't need but I had to have it.

Karl Zoellick was the BEST sleep consultant, he was very patient with my 85 year old mother. He…read moretook his time, explained all the choice she had, broke down instructions different beds, gave payment and finance options.. wrote everything down for her and we never felt pressure from him.. Thank you Karl and Sit N Sleep for being so great

Truly a customer service failure and an opportunity for management to not only make things right…read morebut to earn business from the situation. Not only did I not receive the opportunity to speak without being interrupted less only after I start recording a conversation, the entire conversation kept pivoting to benefit the location by having me go through warranty on a mattress that should've never been sold. Or at least should have been disclosed or at least should have been handled when they first were made aware of the problem. Once the location found that their mattresses had fiberglass in it, that the 14 inch mattress was actually only 12 inches with a 2 inch topper around the mattress That I could've just purchased my own topper and would've been seen what was going on with the mattress and the fiberglass and would've not purchased it. $1000 later having been spent on this mattress and not discovering the issues aside from it being a hot mattress but that there was fiberglass in it once the Mattress protector failed. Then upon trying to wash the mattress discovering that it had a topper of 2 inches! So I didn't even get a large mattress that I paid for I got 2 inches in a topper that was hot and I had to take off in order to wash it! At that time I could have called warranty and had them do it but then I would not have been made aware that there was fiberglass! So we were laying on top of fiberglass which is like an like hair and the manager has the audacity to tell me well when it's in it's solid form. Which I'm horrified was the response. In addition, when I requested a refund he stated it's been too long well it was just made known to me that this was fiberglass that I had sat on my dog had sat on and licked and my movers had gotten all over them! I currently am still sleeping on this mattress without the topper on it because it's hot and I have the protector over it and without having several layers of sheets you still get the little hairs that come through. At this point you would think that the manager would say let's bring it back and give you a store credit for a new mattress. He even stated that the mattress materials or the specific mattress that was very popular is no longer being sold. Wonder why?! So after several phone calls and being forwarded to warranty which makes no sense that I would have to go through warranty when it's not a defective item but it's an item that was not disclosed as having any issue. Or that the topper was not part of the mattress! So not only that I feel that I was being taken advantage of at the location, which led me to go with a different mattress and return the base. Especially after they told me that the base would be something that I could move by myself and it was not it was way too heavy. Now I have to deal with this Five years later when I find that the mattress isn't what it was supposed to be that I paid. So unfortunately for the sales people here that could be honest, I would not recommend this location. The manager was definitely not somebody that I would want to speak with again. He was argumentative, condescending, interruptive and was only remotely willing to do anything after I started recording the conversation. He even went as far as to say that nobody is going to care if I post this to let people know about the location that nobody is going to see it. So let's make sure that everybody sees it and that nobody will ever give their business to this location until they start doing business better. I will be contacting corporate and I might even reach out to the legal department based upon the conversation and the lack of capability to remedy the situation amicably.

Jake was super helpful in getting us exactly what we needed. He helped us pick out the right hedge…read moretrees for our pool. He was extremely knowledgeable, we will definitely be back for any future landscaping needs.

We had such a great experience at Moon Nursery! From the moment we walked in, Q was welcoming and…read morehelpful. Q was knowledgeable, patient, and genuinely kind throughout the entire process. We came in looking for avocado trees and weren't exactly sure what would work best for our space, but Q took the time to explain the different varieties, care tips, and what would thrive in our environment. He made what could have been an overwhelming decision feel easy and even fun. You can tell Q really cares about his customers. Thanks to him, we left feeling confident and excited about our purchase. If you're heading to Moon Nursery, definitely ask for Q he will take great care of you!

Outstanding, old school, responsive service. I can't say enough, a very good experienceread more

I really didn't want to leave a negative review, but my experience at Backyard Expressions Laguna…read moreHills last night needs to be shared. We were helped by a salesperson named Sean. I told him the exact model I wanted and also mentioned that I needed the same base model but with lights. He pointed to a display grill and said, "This one has lights," which I assumed was just showing the feature, not telling me that I would be receiving that exact floor model. We confirmed the model number and accessories,and made the payment. Happily left until I saw the delivered items. What showed up at my house was a used, disassembled floor model in terrible condition. I was never,not once, told that I was buying the display unit. When I ask what happened, Sean told me the discount was "because it's the floor model." That explanation makes no sense because I've bought from them before with a discount and still received new products. A discount does NOT automatically mean the item is used, damaged, or from the showroom, especially if the salesperson never disclosed it. No professional salesperson should assume that pointing at a display grill means the customer has agreed to purchase that exact worn floor model. We were very clear about the model number we wanted. This whole experience made me feel completely misled and very disappointed. I hope management will take this seriously and reach out to resolve it, because this is not the level of transparency or honesty customers expect, especially for a return customer for so many years.

Such a sweet store. I'm so sad it is closing. There are no other stores like this that offer a wide…read morearray of holiday decor, and ONLY holiday decor.

After we had our sofa for almost 20 years, we finally had to give up. We've been looking for a good…read morequality sectional like old one, we were going to order the one from Pottery Barn, However, their waiting time is ridiculous , the price is still expensive and it is still imported ( maybe made in China?) . I stopped by this store and Marie welcome me with big smile. She is the most patient sale associate and wasn't pushy at all. I asked a bunch of questions and I told her that I have the style in my mind already then she showed materials we can choose from. So many great options ! I went to the store so many times for a few months. We decided to go with the leather and Jackie showed our piece and make sure we are happy with it before they started making. The sectional came up earlier than we expected and it is SO Beautiful !!! We are super happy with the customer service and our new sectional! Thank you so much and sorry to take me to write this review for one year lol!

This store is wild. Basically, envision every expensive, unique item imaginable at your rich…read moregrandparents' house. Some things are incredible pieces and many are gaudy, but still fun and cool. Expect a visit into this store to be fun and, hopefully, you find something you need or want. The owner is an older gentleman that is a character. He knows everything about everything and is a kind soul.

Phenomenal service and experience. Worked around my schedule flawlessly. We went in on Saturday at…read more5:30 and had our new fireplace logs/grate/burner installed by 3 the following day. Rate was extremely reasonable after being over quoted by multiple other places. 10/10 experience and I'll be sending any referrals I have over!

Tried to call on a Saturday before we drove there. No answer. Drive there. Walked in. Told a…read moreyounger guy we were there to look at fireplaces. He motioned to the showroom. Look around, I'll be right with you. Stood there and watched him rearrange and stack brochures for a few minutes. I then walked over to him and told him specifically what we were looking for. Oh we don't sell those. Ok. So we left. I sat in the parking lot in front of the store. Call him and went to voicemail. No one in store. Don't bother. A waste of an hour drive. Perhaps the service is better on the weekdays when the "owner" is there.