Everyone at the store on Cabot is great. We received excellent customer service. We just bought all…read moreour paint for the interior of home from them. Paint is excellent I will go back in the future

My husband and I recently visited the Sherwin-Williams store on Cabot Road in Laguna Hills to…read moreselect paint colors for our home's exterior. We were incredibly impressed by the exceptional customer service provided by Noah. In a world dominated by social media and AI, it was refreshing to have a genuine, human interaction with someone who truly cares. Noah was patient, knowledgeable, and understanding, taking the time to help us choose colors and answer all of our questions. He offered thoughtful advice and made what can be a difficult decision feel easy and enjoyable. We've always thought highly of Sherwin-Williams as a brand, and this experience reaffirms it -- because of people like Noah!

We had an outstanding experience at Dunn-Edwards in Rancho Santa Margarita while selecting paint…read morefor a complete exterior repaint of our home, including the roof and exterior surfaces. The entire team was incredibly helpful, but I especially want to recognize their in-store designer. She was creative, knowledgeable, and patient throughout the process. She helped us narrow down the perfect color palette and educated us on the different paint products, finishes, and performance levels for the various areas of our home. She took the time to explain which paints were best suited for specific surfaces and why, which gave us a great deal of confidence in our decisions. The level of expertise at this store was remarkable. In fact, when we later met with several painting contractors for quotes, many of them were surprised by how much I knew about paint products, applications, and the differences between the Dunn-Edwards paint lines. Everything I learned came directly from the guidance I received at this location. The quality of the paint has been incredible, and the colors turned out exactly as we hoped. We were able to get our color selections approved by our HOA without issue, and the final result looks fantastic. Thank you to the entire Dunn-Edwards Rancho Santa Margarita team for your professionalism and support. A special thank you to the designer who helped us, your expertise and creativity made a huge difference, and we truly appreciate all your help. Highly recommended!

Overall, I did not find this store's personnel to be friendly or helpful. My wife and I had an…read moreappointment with the color coordinator- Walqui (the focus of this negative review) to discuss the exterior color selections of home owner's association. Walqui did not welcome our questions, and just began telling us all of the things that she could not do for us. She was cold and curt. She had ZERO customer service skills. She seemed to be put off the moment we met with her. When we asked if we could get a little closer to view her screen that she was referencing, we just got a harsh "No!" In my opinion (after 35 years of customer service management), I found her to be the type that tries to make herself look like she is doing you a favor by talking with you. Even though that is her job. We felt very put off, and found her and this location to be a total waste of our time. Do yourself a favor and go to the Irvine location for color advice. It is night and day in comparison and will save you a lot of grief.

Lost the paint and samples I dropped off and had no record of my order, despite the fact that I…read moreplayed them the voicemail they left telling me my order was ready for pickup. I had also purchased a significant amount of paint from them just the week before, and I've been a regular customer. Well, no more. They took no responsibility for what happened, and the employee working today couldn't have cared less. I will never use this store again. I prefer Dunn-Edwards paint anyway and only used Vista Paint in Mission Viejo because that's where our contractor purchased the paint. Losing a customer's paint, samples, and order is bad enough. Showing absolutely no concern when the customer comes in to pick up an order you called and told them was ready makes it even worse. Very disappointing experience.

STAY AWAY! Do not come to this Vista Paint location unless you want to get upcharged!! We bought…read moretwo cans of paint from the Costa Mesa location for $35 a can two days ago. We ran out and needed to buy one more can. Since we were close to this location today we decided to swing by. They rang up the same paint same color for $55. When we told them we just bought the exact paint two days ago from the Costa Mesa location for $35 they tried to tell us we were mistaken. After some more pushback the salesperson says "let me try again" and rings us up for the lower price. If you don't know better you will get ripped off here!!

Needed to have some Suprema eggshell paint mixed up, it had to be the Dunn-Edwards colors because…read morethose are the best. I came to the store on Lake Forest was greeted as I entered. Paul helped me with my 7 gallon order he was friendly knowledgeable, this store is always busy, I lucked out no waiting. Got a great price on the Ivory Lace only problem is I'll be going the painting. My wife loves this color happy wife happy life Thanks Dunn Edwards and Paul

Richard and the other guy with those ugly earrings are super unprofessional, almost yelling at…read moreclients all I hear is complaining about clients. Also I asked Richard if anyone else is available since they're occupied on phone lines, he looked at me with a mad face saying what ! I do not recommend this place!

This reviwe is about a month overdue. Went to get samples. They were knowledable and assisted in my…read morequestions but I felt something was missing . Did not really seem to provide above and beyond information or service. What sealed the deal was went to order the paint and wanted to pay over the phone they said they did not know me and was a trustworthy issue. So went to Manta paints who had no problem with phone orders and provided better service. Same day pick up. Understand if it is a security or company policy issue with this business but why I ultimately went with manta paint. Staff seemed more knowledge and helpful than shilpark.

Great Customer Service. I needed a special order and they took care of me quickly and…read moreprofessionally.

I took a paint chip from the exterior wall behind my home into this location. I had no info on the…read morecolor but needed to do some touch up work after doing some patching on the wall. I figured it would take a lot of detective work to figure out a matching paint. But no, these guys know paint and took the chip, spent a minute on a computer, mixed a gallon and handed it to me in five minutes with nary a word. The guys working here were great, the price was great, the quality of paint is great...great paint store!

The best paint experience! I went in with my husband trying to figure out the best colors for our…read morebathroom remodel. Curtis couldn't be more helpful! We were running late so I went back a couple days later with my wall tile, floor & cabinet sample. Curtis helped me again and spent a solid hour helping me pick the right colors! Thank you for your outstanding customer service! BTW all the guys were super helpful! No need to go anywhere else!

I had to go to 3 sherwin williams today to get paint samples and everyone was out of the base. I…read morecalled the Laguna Niguel store and spoke with Frank, the new manager, and he promptly checked and confirmed the samples I needed. When I arrived, he has my samples ready. I've never experienced this level of service at a paint store. I was in and out in a few minutes and he was so pleasant and accommodating. Moving forward, I will buy all my paint and accessories at this location:

Really poor customer service. I went in to buy a sample for a large paint project and was told due…read moreto a supply shortage the last two months you cannot get a sample which when you could buy it wasn't cheap. Was then told the least expensive sample was a quart at $20. I'm done with Sherwin Williams and their lack of customer service.

It was my first time ever at a Sherwin Williams store and I was lucky enough to be helped by…read moreChristopher Christopher was so helpful in explaining the complex world of paint, which I had no idea paint could be this complex. He was very patient and took a lot of time to really help me and go above and beyond so I would like to shout him out! I'll definitely come back if I have any more paint needs!

I am beyond frustrated with this store. For YEARS I have been receiving nonstop phone calls from…read morethis location regarding a company I have not worked for in well over 15 years. I have repeatedly asked to be removed as a contact, yet the calls continue -- sometimes five calls back-to-back during my workday, completely disrupting my job. When I tell the caller I haven't been affiliated with that company in nearly 17 years, I am told, "You need to call your rep to be removed." Excuse me -- why would I have a rep if I haven't worked there in almost two decades? This is not only unprofessional but shows an alarming disregard for basic customer courtesy and privacy. I have been more than patient over the years, but this has gone from annoying to harassing.

Salvador was great, to help me to pick paint colors for my cabinets…read more Went to San Juan Capistrano store Edwards Thank you

Great Store with helpful staff, there was one " nasty" Sales guy, upon My complain to the manager…read morehe was removed to anither Store ....they will help any Way they can, recently i took some old Paint to recycle and they actually came out ro pick it Up from my car, they were doinf with a smile....and it was free Love their service

I was in Newport Coast and went to get supplies for our project. There was only one person there at…read morethe time, and it was almost closing, so we had to hurry and get what we needed and leave. I gotta say William was very helpful and pleasant to talk to and work with. We enjoyed his service. We went back again the next day because we needed more supplies and William helped us again. Very nice young man and I give him props for an amazing customer service.

Christian helped me and made the experience super quick and easy. Needed some paint for work and…read morehelped me out with details I wasn't so sure on... I needed help carrying them out and he helped me no problem!