My husband and I recently visited the Sherwin-Williams store on Cabot Road in Laguna Hills to select paint colors for our home's exterior. We were incredibly impressed by the exceptional customer service provided by Noah. In a world dominated by social media and AI, it was refreshing to have a genuine, human interaction with someone who truly cares. Noah was patient, knowledgeable, and understanding, taking the time to help us choose colors and answer all of our questions. He offered thoughtful advice and made what can be a difficult decision feel easy and enjoyable. We've always thought highly of Sherwin-Williams as a brand, and this experience reaffirms it -- because of people like Noah! read more

Having gone to the Sherman Williams in SJC we were left to fend for ourselves other than the guy working behind the counter loaning us a pen and stapler. In the Laguna Hills store Noah went above and beyond and had a good eye for color and recommendations. I highly recommend this store for your paint needs. read more

Legendary Staff: WOW! The guys here are truly amazing. I was helped by Zachary who is a young man with the customer service of a veteran. The moment I walked in he greeted me with a smile. He assisted me in locating the correct paint from a chip I brought in and on the selection of a couple of brushes. The entire time he was very friendly, sincere, knowledgeable, and an absolute pleasure to work with. Next Eric came out from break and we chatted briefly. He was also very friendly and another person who was a pleasure to work with. Quality/Quantity: This store is very spacious with tons of high quality products. It is neatly organized for easy shopping. Value: Pricing seems fair to me. Paint sample was $10. I also got a brush and a little pack of disposable rollers for another touch up with a total price of $15 for that. Overall: People sometimes ask me why I enjoy doing Yelp reviews. It is because of experiences like this. Hard working people like Zachary providing truly amazing service who deserve recognition. I can honestly say that if I could give them 6 stars I would. Of the 284 reviews I have completed, the service that Zachary provided, easily made for the top 3 best buying experiences ever. I really hope that management reads this and invests in him in preparation of future management. He has a special gift for customer service. I have found my new paint store for sure. Great job Zachary! Pro Tip: They also will accept up to 10 cans of old paint for recycling. This was a huge help as I had some old paint to get rid of. read more

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Came in to try and see how to match a color that our HOA has so that i can replace and repaint a fascia board. Noah is a super star here! absolutely enjoyed working with him. he helped me come up with a couple of sample colors and gave me excellent advise and suggestions. I really appreciated the time he spent answering my questions and helping my find exactly what i need. Bravo! read more

This branch have no sense of customer "goodwill" at all! Very very dissapointed and sad when I asked them for help since I had just locked my keys and cell phone in my car, could they allow me to call the lock out tow truck. I was there to buy paint. They said they don't allow that. WHAT! Shocked that they refuse to help someone who needed help. The employee plus the branch manager just shrugged it off saying "they are just following protocol". I will not be buying anything from them. I'm a nurse cannot imagine doing that to anyone. Very sad ... If I could give a negative 10 stars, i would! read more

I had a great experience at our local SW this week. I went in ready to buy a color called Knitting Needle. I was looking for a greige that didn't have strong blue under tones. I explained this to James, the sales guy and he was super helpful. He recommended Light French Gray instead. Against my better judgment instead of buying a sample I bought an entire gallon. Super glad I did. I love the color. I bought two cans of paint that day and James was nice enough to even carry them to my car for me. Great service! Thank you SW! read more

Went in here to buy some gallons of paint was taken care of by Anthony. Was super helpful in getting what I needed in a timely manner. Also Matt was truly helpful by helping me pick the right color. read more

I do t know where to start honestly. I was insulted, gaslighted, bullied and asked to leave a store from the owner after his employee decided not to help. I came in a store to place an order with normal behavior and received a lot of stress and disappointment. Receiving a call from an owner who says get out of my store is never considered a professional act. For the record my behavior was not descriptive, threatening, under influence or danger to anyone. I came in to a store before going to church to pick up a paint for my job. In fact I had another customer behind me who wasn't also helped by some reason. My strong recommendation would be to avoid that store because the new owner Anthony and his team are not going to give you professional service with respect. In my experience they collectively were bullying me for several months. That's enough with me. I hope everyone finds this review helpful. read more

Customer service with Matthew is incredible. Answers questions, doesn't over sell, provides paint tips. I have always used the most expensive Home Depot interior and exterior paints and it just doesn't last and is not durable. For now on I will only buy and use high quality paints and Sherwin Williams is now my paint store of choice. read more

Amazing experience! Everyone at the store is so extremely helpful, knowledgeable, and super friendly with tips and tricks on painting your home. I ended up using a color specialist provided by the store and it made the process much easier with home lighting surrounded by some of my favorite accessories to compliment a perfect paint color. Thank you to Eric, Deanna, Migdalia and the nice contractor Joseph who came home with me to see if I needed to prime before painting myself. I will definitely be going back to work with the store associates and C and J painting for future projects. read more

Sherwin-Williams Paint Store - Paint Stores Near Me - Laguna Hills, California

It was our first time in a paint shop today at Sherwin on Cabot and My painter told me to go there to see what color we like. We grabbed some brochures and ask few questions to the salesman. he told us we could get some samples and see how they look on our wall but never said those samples would cost over $50. We were fine with the catalog we had but he talked us into getting some samples. anyways, i disagreed and he said I "committed to buy". well I was committed to get some samples, didnt know I had to buy samples. and he goes "nothing comes free in this life". Well, I respect your vision, but I wish you disclosed your customers that the samples come with a discounted rate, instead of scamming them. When we left the store, Matt (the black guy) followed us to our car and took a picture of my license plate :). what a sketchy store. I will make sure nobody around me gives business to this crappy brand (I know the material is good quality but your people suck). PS his mask is only covering his lower lip read more

After posting a review and some pictures of my experience using Sherwin-Williams Emerald paint, a Sherwin Williams representative contacted me and came to my house to rectify the situation. As expected, they came to my house and saw the disappointment in the results. My painter's experience as well as mine with this paint has been awful, so I asked for money back in which they refuted and would only agree to credit back since it was bought through my painter's account. What if i want a different paint? At the end of the day, they have my money and would rather throw several gallons of there "high quality" paint rather then refund me. So don't be fooled by the satisfaction guarantee on the can. With that said, it was better than nothing and a start. As for the paint results, the reason why my experience was bad was because it can only be applied with one particular roller and other applicators simply don't work well. To my understanding, top shelf paint should apply well with anything, which is why it is top shelf paint. I went to sample other paints and in that process I came across the Benjamin Moore Aura paint. When I asked how the paint should be applied, the sales rep responded by simply saying however you want. After I responded with a confused look on my face, he simply said when you buy a high quality paint like this you can apply it anyway you like, whether it be in a sprayer with a brush with a roller, doesn't matter because it's the best paint and the results will be consistent. That made a lot more sense to me then the SW Emerald requirements. I look for three things in a high quality paint: application process, coverage quality, ability to scrub and touch-up well. Low VOC is a state standard at this point. My consensus: I appreciate their response to my bad review and them coming to my house, they didn't have to. I was disappointed in the fact they would only refund me credit instead of cash. I partially blame myself for assuming that a $60 + gallon of paint would be good instead of sampling it myself. I've had much greater success with far cheaper paint which is why I assumed paint this expensive would be flawless. If you want flawless paint, I advise you go try out Benjamin Moore. As for customer service, they could have decided to leave me dry with my purchase and never come to my house. I would give them 5 Stars if they gave me money back, but they didn't and they still owe me. They just kept trying to push their crap product to me. I give SW EMERALD PAINT 0 STARS and that will never change until they cut that price in half or less or change its chemical make-up. Me personally, would never buy that water color paint even if it was sold to me for $15 a gallon. I have decent painting experience and have contacted pros with over 30 years experience and they won't touch this product. Many of them have turned down jobs when the client requests this paint. The only thing that stands out to me is the Super Paint and I've also used a couple decent stains, but overall, I personally think that their paint products are overpriced, but they still manage to push plenty of product (see my original review). Paint contractors might hate me for this review, but consumers who spend their hard-earned money will love me. read more

This has always been my go to paint store. Eric the manager is super helpful and has done a great job on matching colors for us numerous times. We really appreciate how great the store is! read more

Eric the general manager was extremely helpful, positive, professional and knowledgeable about his trade! Excellent customer service with a smile! I will definitely return to this store the next time I need painting supplies or advice! read more

The team at this location goes above and beyond to make this experience a good one! Eric and Nick helped me and they were absolutely fabulous! read more

Came here to repaint our guest room project everyone was very helpful and their paint is really good quality. We painted our house in Benjamin Moore I wish I knew there was a Sherwin Williams so close by I would have come here instead for the rest of the house too. I'm really happy with their customer service, ordered over the phone and paint was ready right away, they have a color consultant program to help you pick colors as it can be overwhelming which I really appreciate. And even a color consultant who comes to your house and helps you pick the perfect colors for your home. As a designer even I appreciate this because picking paint is the hardest thing as paint color changes depending on lighting and everything else. read more

They have premium paint. It is all we use back East in the harsh weather. The stuff lasts forever in beautiful Southern California.

I just had a great experience working with Eric at this location. Even though they were very busy, they were super efficient, friendly, totally professional and Eric matched my sample perfectly, as I needed it to match an existing project. I highly recommend this particular Vista Paint; I've dealt with Vista in the past and other paint companies but I would definitely go back to Eric and Loren, for their great service! read more

Nick G, the manager of this location, is so knowledgeable, helpful, and sooooo good looking. I'll return here and refer my friends for as long as this establishment exists. This location is centrally located, clean and well-stocked. Thanks for your help! read more

I have been in twice to try and have paint color matched and the same guy working was too lazy to try to do it. However, when I went into the Tustin store, the woman working was more than happy to work with me to get the perfect color. I will never be back to this store! Such a disappointment. No one in the store and he couldn't help me. read more

Super super friendly staff & very helpful! Found a brilliant beige for my living room & Megan helped me find a nice white for my closet! The location is nice and well kept but the incredible staff was what made this place great. Being from Texas I love southern hospitality and this place delivered! read more

I went to Sherman Williams in Laguna Hills to select interior and exterior paints for my home. Megan was very helpful. I went back a second time for additional selections and Megan again was very helpful. This store has now become my painting supply source. read more

I really enjoyed working with the staff at the store to figure out what paint and products to use for my home. The customer service was great and the product I used in my house looks awesome! I will definitely be back the next time I need paint read more