I came here the other day looking for a replacement part for my toilet. I was greeted as I walked…read morein by a staff member and asked if I needed help. They showed me exactly what I needed and even took the time to explain how to install. My new go to hardware store.

Jim was extra helpful with my bolts and hose leak, Mathew helped with my Flapper, and Charlie was…read morepatient with me as I ran around looking for something, and left my stuff up front. I got a bunch of stuff I needed, used my $10 Off of $20 Coupon, and paid less than $30 for everything! They're always helpful here!

I had to replace some worn out home window screens and I took the frames down to Ace and they…read morereplaced with new screens for a fraction of the cost of having someone come out and do it at my home.

Had a horrible experience here this morning with the manager. I went to get my free bucket this…read moremorning and they made me purchase an item in order to get obtain the bucket. Even tho I was showing him the add that their was no purchase needed. But he refused to give me the bucket if I didn't purchase an item. And I'm not even able to get my money back when I attempted to return it at another store.

One of the better things about this location in the state you have a lot of Staff members that are…read morethere to help you carry them for the most part the staff that work at this location were actually pretty nice. I was looking to buy a different conversation because I was trying to be safe my son's bathroom But this location had a lot of different things that were out of place. They had certain items that were not supposed to be on the shirt on the shelves. I'm not sure why they would match everything like that

I was looking for a way to contact Home depot. I guess I will have to settle with this. I was at…read morethe store today after checking to make sure they had the items I was looking to buy. Once I was at the garden center, all of the items I was there for, the shelf was empty. I asked an employee where the inventory was and he looked up in the storage racks. He had no idea how long it would take to get someone to bring the pallets down. The customer service is non existent at this location. Not surprised to see the very low ratings for this store. Not going back.

Took my family here on a Sunday morning, and we couldn't find what we needed for our cucumber…read moreplants. we were looking for a cucumber plant support of some kind and they didn't have anything. we were looking for a while with no assistance from any staff. so we sought out assistance and the one person we could find didn't have any knowledge. they did have the nuts and bolts i needed to fix the family wagon thoo. Not a bad experience at all just missing the service side a little bit.

Contractor check out is unbearably slow. And there will always be 3-4 orange vested do nothings…read morestanding around while contractor line gets longer and longer

What can I say about this place, it's like any other Ace Hardware. Not going to be the cheapest…read more But it always gets you out of a pinch. This location is conveniently located at the west side of Surprise. This area is in the middle of growing, and eventually there will probably have a big box hardware store built in this area soon. I like coming here only because I don't feel like driving to Grand for Lowe's or Home Depot. Most of the time, Ace has what I am looking for. They actually have hard to find items that Lowe's or Home Depot does not have. Is Ace Hardware better then Lowe's or Home Depot? NOT! But I have no problem with them, always great service, always convenient,

Convenient location and chock full of most of what you require for your hardware needs, but a…read morespecial delight to visit during the holiday season since it carries some unique and fun decorative items. But what makes it even more special is when you require help to find an item and a cheerful and helpful associate is always ready to assist and actually walk you over to what you need! Make sure you join up for the loyalty program and get the app to keep abreast of the best deals and sales.

A friend of mine was needing some parts to repair one of his faucets and asked me to help. Not…read moresure why he asked me to help since I'm not a plumber nor do I know much about plumbing outside of the human body : -) We went to the Homeowners Plumbing Supply store on 51st and Thunderbird to get what we though we needed. This place has been in business for a long time, owned and operated by an experienced plumber. It's in an older strip center and doesn't look like much to do from the outside and inside, but they know what they are doing and have what you need. They can help the most uneducated and ignorant plumber out there, and that was us! We showed the plumber dude a picture of what we thought we needed and he found us what we really needed after asking us a few questions. He also recommended the things we needed to help in putting everything back together easier. I'm a fan of this place and recommend you try them the next time you decide to tackle a plumbing project at home.

Went over to this place because the hours stated they were open. Got there lights off. There was no…read moresign indicating why they would be closed. Tried to call business and only got ringing.

This is truly my favorite of the Home Depot's I visit. Ron was right there to help me with my…read moreoutdoor bug issues making great selections after discussing my problems. Great eye contact and if you have more then one Ron there he shared he is 70 years young. Rosa in the plant department took me over to where screens are and helped to find a helper in that department. When I go to other Home Depot's they shy away from eye contact. This one directly helps the customer. My only complaint is self checkout which I think deters from a 100% good experience.

I've had consistently good experiences at this Home Depot. The employees are friendly,…read moreknowledgeable, and always willing to help when I have questions or need to find something. The only downside is that the parking lot can occasionally attract some loitering or other questionable activity. It doesn't seem to be a major issue, and it looks like both Home Depot and its neighboring business are making an effort to improve the situation. Still, it's worth staying aware of your surroundings, especially if you're visiting after dark. Overall, it's a good store with excellent staff, and I'll definitely continue shopping here.

If you're a hobbyist/DIYer like me, you know what it's like going to places like lumber yards,…read moresteel yards, industrial supply houses, etc. Most of the time, you're treated as a problem that no one wants to deal with. Not here. The guys working here are helpful, professional and knowledgeable. They have acknowledged me right when I walk through the door, every single time. I've been thanked for stopping in on two occasions that I didn't find what I was looking for and didn't buy anything. And these are the reasons why I come back any time I need something. They are the model for how customers should be treated. Highly recommended if you need welding supplies.

Great service they have what you need Been going to this…read morelocation since it first opened they will get you taken care of !!!!

It's the end of September 2026 and there's a great selection of decor, lights, and trees for…read moreChristmas already. Also a great selection of Halloween themed decorations and props. Lowe's is like Home Depot except better. The main difference is Lowe's actually has superb customer service whereas Home Depot gives you the "find it yourself" attitude or at best a very disgruntled obligated help. The prices are very reasonable especially if you sign up for their free member's rewards. The store is always clean, well organized, and all your go-to home supplies are gonna be here.

I needed help getting some things for my husband birthday gift and I was kind of stumped but I…read moreasked Brittany what she recommends and her drills suggestion actually helped a ton .!! she was so polite and answered all my questions to a T ! will be back again thanks Brittany :)

great store ! did my first in store pick up and so much better then the orange store. and the staff…read morewas the best. they dident miss a beat and very helpful ! found my new store. and i can say i look forward to going back !

If I could leave 0 I would. THIS HAS BEEN THE WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE. I saved…read moreup for months to buy new appliances. I bought these appliances and scheduled to have them installed by the lowes professionals. A few weeks later, my fridge and oven come in and I am so excited. Except the fridge is too wide for the space. I tell the installer I want to refuse it due to the fact it is too big and I want to exchange it. He tells me he already cut the power cord to my old refrigerator making it now unoperable. So I have this huge fridge in the middle of my kitchen now that does not fit but I am stuck with it because I have no other option to store my food. The installer knows he messed up and leaves without installing the oven either. The next day I wake up to the smell of all of my food in my fridge now rotton. Since the installer never installed it, just plugging it in (which I did when he left) did not turn it on. Now hundreds of dollars of food has now gone bad. AND MY OVEN IS STILL NOT INSTALLED. I go to Lowes, spend hours there getting it taken care of. They set up another service date for them to come out and install the oven they were supposed to install last week. They give me a time of 12-4pm. They get here at 10am when I am in a work meeting and my phone is on silent. They do not knock on the door and they just leave. I am now having to call to get it RESCHEDULED FOR THE THIRD TIME. for tomorrow. Can't gurarntee they will even show up when they say they will. I AM ABSOLUTELY LIVID AT THIS EXPERIENCE. DO NOT..WHATEVER YOU DO.. DO NOT BUY APPLIANCES FROM HERE AND HAVE THEM INSTALL THEM. THEY ARE HORRENDOUS AND DO NOT CARE AT ALL. YOU ARE SENT TO CALL CENTER AFTER CALL CENTER AND NEVER GIVEN A SOLUTION.