I ordered 100 egg rolls from Dakao Sandwich Two in Milpitas for a birthday event at work, and…read moreunfortunately, the experience was disappointing.
I went in Wednesday evening to ask about pricing for 100 egg rolls to be picked up Friday at 10:45 AM. The price was reasonable at $175 for 100 pieces. I also asked if the egg rolls could be cut in half. The employee told me no because of how they would look and because the lettuce could become messy. I accepted that and figured we would cut them ourselves.
I also tried to get a copy of the receipt, but the employee told me to just take a picture of it instead. I specifically let him know ahead of time that my mom would be picking up the order on Friday.
When Friday came, my mom contacted me at work because there was confusion about the pickup date. She was told the order was supposed to be ready the following day, even though I had clearly ordered it for Friday. Another employee apparently told her they could prepare the order in about 20 minutes.
This became a bigger issue because the event was scheduled for 11:30 AM, and the order was supposed to be picked up at 10:45 AM specifically to allow enough time to bring everything to the event. Because of the confusion and delay, the food was not ready as planned, which delayed the actual event. As the person hosting the birthday event, it was frustrating and honestly brought down my mood because I was trying to make sure everything went smoothly for everyone.
Unfortunately, when my mom picked up the egg rolls, she found that they were crispy on the outside but not fully cooked inside. They also weren't as crispy as expected. It seemed like the order was rushed to get it prepared quickly.
To make matters worse, we were not even given any dipping sauce for the egg rolls. For an order of 100 egg rolls costing $175, I would have expected the order to be complete and include the appropriate sauce, especially since I had placed the order in advance for a birthday event.
For $175, I expected 100 properly cooked egg rolls, ready at the agreed-upon time, and a complete order. I understand that mistakes and miscommunication can happen, but when you're placing a large order in advance, you expect the order to be ready on the correct day, prepared properly, and ready at the agreed-upon time.
The pricing was decent, but the combination of the communication issues, delay, rushed preparation, partially cooked egg rolls, and lack of dipping sauce made the experience very disappointing. I would have much rather waited a little longer for the order to be properly prepared than receive 100 egg rolls that weren't fully cooked and have to deal with missing items afterward.
What a way to celebrate my birthday.