​This place is a scam or extremely incompetent! I submitted my deposit for a rental space, and the owner then decided to raise the deposit and the rent after this company accepted my deposit. When I requested a refund, I have yet to get confirmation; they refuse to pick up the phone or answer any emails. They still have my money! Month Update: They have a routine! After you request the refund 1) The agent( in this case, Daniel) will say he doesn't go to the office often. You'll need to email the company directly. 2) The company will milk the time it takes to respond to the email and say it is processing. (note if you do not follow up, they will not contact you) 3) they'll say they mailed the check (this is a lie). You HAVE to ask for certified mail. 4) They'll say they already sent out the check(if not verified) and will cancel that one and have to speak to upper management before they can resend the other one. 4) Once you do finally get a check, IT WILL BOUNCE!! 5) The next step is to say you must come to the office. This is a lie... Ask for another certified mail. read more

Can't be trust this company. We are the first person to review apartments and tell us apply application and deposit right now so no one can't take it !!!!! After i apply application and my guarantor too. I have been waiting more than 1 weeks and didn't answer any questions till i text him again ohh some family took the whole floor last night and he told me ! your application were approved so can i help u find another apartment. I feel like WTF !!!! Really !!!! And this is individual lease room and he told me help find roommate but i got texted from him like that after i give them bad reviews look at pictures he text me Waste of my time , waste fee application for fee too So unprofessional. Liar and be aware!!!!!!! it take forever to wait emails back from agent and your deposit . We were call and email too The one who take care me he name is Joseph Suck !! read more

Hagstrom Management - Whatever if I deposit should be mine !!! This is individual lease - Real Estate Services Near Me - Brooklyn, New York

I worked with Inna, to apply for an apartment. I applied and sent my security deposit, but the apartment did not work out. Inna assured me that I would receive my security deposit, so I had nothing to worry about. It has been over two months and I have not received my security deposit, which equates to one months rent. I have consistently called and emailed the refunds department and am told that they are "checking on it", or "contacting upper management", but nothing is being done. This company only cares about making a sale and clearly sees their clients as disposable. My experience with Hagstrom has been taxing and extensive, to the point where I have to call and email them several times a week to even get a vague response. It is clear that the staff is unorganized and has no regard for their clients unless they are profitable. read more

It truly is disheartening and sad when you want your voice heard, yet have to resort to social media and reviews to share. I just don't want anyone else to go through what I did. You absolutely can't trust this company. I got completely scammed by their distrustful agents and was left (literally) without a home after moving out of my old apartment. They have no care towards anyone finding a home and are just hungry and greedy for money. I Zelled them a deposit of $1150 and haven't gotten it back, despite my application falling through. It's been over a month. Yet, they keep saying they can't "Zelle" back my deposit and have to mail me my check. I call and email every single day to no avail. Please avoid them at all costs. read more

SCAM!!! If I could give 0 stars I would. This company is an absolute SCAM. DO NOT RENT FROM THEM! I paid a $5000 security deposit along with 3 other roommates. The landlord suddenly backed out of the lease and REFUSED to give our money back. The company is complicit in aiding this THIEF. They never replied to any of our texts or calls demanding an explanation or our money back. To this day we haven't received a cent of the $5000 we paid as a security deposit. SCAM ABSOLUTE SCAM. DO NOT WORK WITH THESE THIEVES. read more

I toured an apartment of theirs for rent in Brooklyn, NY this past December. Per the agent's instructions, I had sent half of the security deposit to Hagstrom Management's Venmo account to reserve the unit. Another group eventually secured the unit, and I found another apartment elsewhere. As of this email, it is WELL over a month after sending the payment and I have not received any refund whatsoever. Every call I make to Hagstrom's main number is made to no avail. Whenever I contact the refunds department over email, I am given attitude rather than assurances that the refund will be issued. My next step will be to take the agency to small claims court. Avoid at all costs. Hands down the worst realtor experience I've had in NYC. read more

It's sad that I have to resort to social media to have my voice heard. I didn't want to write this review, but we've given them too many chances. I've worked with countless real estate companies, and I've never seen this type of irresponsibility and inefficiency. You hear about NY agents and know you're in for a struggle, but really, after 10 years of renting in NYC, I've never come across this issue. Getting anything done with this company is frustrating. If you want your deposit back (see low star reviews below), it is a process- agents direct you to an email (not a number), and say "it's not their department." My fiance has been trying to get his deposit back and have been promised certain dates, and they've failed... only to call the office and find out that staff is unable to help because it isn't their department. How irresponsible is this? His real estate agent was Daniel and the person I spoke to at the office was Lauren. He's been exchanging emails with Rebecca. A few more days, and I'll be reporting to BBB for taking a security deposit without a contract and approval, for failing to return the deposit and direct the customer to a place where they can talk with the right "department." How can you rent with a company this irresponsible? read more

Worked with Tony to secure an apartment. He encouraged me to put down a deposit. Things didn't work out and they have not returned my money. Phone number listed is disconnected. I email, call and message Tony daily without any response. CROOKS! STAY AWAY! read more

I thought Hagstrom and Jadine P. did a phenomenal job helping us with our apartment process. While she represented the landlord, she acted professionally and in our best interest. We were difficult clients for a variety of reasons but she and her firm remained trustworthy, empathetic, and patient throughout the process. One part I was nervous on was getting our credit for the second month of rent. I am wary of brokers in New York taking deposits unjustly, but they provided me a check within two business days and I had no issues. The landlord also told me on the phone that Jadine was a very trustworthy broker and has never had any issues for years. Clearly, they have a positive reputation among landlords and tenants. On Street-easy, it also says she has done over 950 rentals, so Jadine / Hagstrom have vast experience. Overall, I had a very positive experience with Hagstrom. I thought they were responsive and well-run. I would recommend working with them if you are in the city! I wish I could give them higher than five stars. read more

STAY AWAY FROM THEM! They are the most unprofessional company EVER! My process took over a week to be approved and when I was signing the lease I got surprised, the place was expensive than the advertising. They recognized the mistake and ghost! read more

I was working with Jadine to tour a unit in Williamsburg. She encouraged me to put a deposit down to secure the apartment. The apartment didn't work out, but they have not returned my money. She told me to call and email for a refund, but it has been nine days and it has been crickets. They stole thousands from us during a recession and won't respond to calls and e-mails. AVOID at all costs read more

per the realtor she suggested we Zelle money to Hagstrom, $600 to hold an apartment we were interested in. However we did not get the apartment, it was rented out. this was December 31,2022. 2 months later we still have not received our money back. The original realtor says "it's out of my hands,contact the office" we have numerous emails from different people, excuses galore, we are short staffed, it was mailed and we don't control the mail. Unbelievable! Don't ever deal with this shady company. read more

Hagstrom helped me find an apartment and roommates easily, after my option with another company fell through I was able to tour a few of their listings within my budget quickly. it's also been troubling to move with a dog, with that said everything was easy going and now I found a pet friendly place in the heart of Bushwick! With a backyard! Hidden gem. I'm super glad I stumbled upon them or I have no idea what I would've done! Highly recommend read more

I was so disappointed in the application process. I applied a week ago to only be told everyday I was still missing documents DAY BY DAY. Each day I would get one response per day. Then I was told I was approved, then they didn't have the apartment anymore because there was not enough applicants. Very disorganized, unprofessional, and liars. read more

Was supposed to move in the beginning of the month. Applied and put in money 2 weeks prior move-in date. Was led on for two more weeks after the supposed move-in date leaving all the roommates with nowhere to stay (several of us had to move everything into storage spaces and live out of suitcases for half the month). They'd always say they'd give us confirmation "tomorrow" and another.. and that was dragged out for weeks. They'd also lie about what the other roommates had agreed on paying when in fact everyone actually (lividly) refused. RIGHT before finally signing the lease they raised the rent, and we couldn't back out after submitting the big sum of money. In short, learn from our painful experience of being tricked and screwed over again and again. Please just avoid at all costs. read more

We worked with Nadav and were really happy with the whole process! Nadav got us in early to see an apartment we really liked, and from the time we saw the apartment to signing a lease was only 5 days. He also helped us negotiate rent and was always there to answer our questions. The office staff was also really great- Crystal was so helpful and responsive. Highly recommend! read more

TLDR: I only got my deposit back after threatening to file a BBB complaint and a New York Attorney General Consumer complaint. Slimy and overpriced. https://ag.ny.gov/consumer-frauds/Filing-a-Consumer-Complaint I was searching for an apartment in September, and found Inna through an Ad on Facebook marketplace. She encouraged me to put a bid higher than the posted rent in, and assured me that if I was the highest bidder I would get the room. This I did, only for her to tell me later that the room wasn't available. They already had my deposit, so I tried to see some other places. But they charge you 1stmo, security and Brokers fee, to move in, which makes most of the other places they showed not worth it, especially when the locations are usually pretty mediocre. while I ended up finding another apartment, I nearly ended up on the street because of the money I gave them. To be able to bid on other places, I requested an email to get my deposit back from the refunds@hagstom.nyc email. A few days later, they got back to me saying the refund had been approved, and that it would be 7-10 days before they could mail me a check. But to where? I wouldn't have my address by then. very cool. fast forward a MONTH after that approval, and a few unanswered emails from me asking where it is, which is what a lot of the other reviewers seem to be facing. Luckily I got a tip that I should threaten to file consumer protection complaints with the NY state attorney general and the better business bureau. in the email where I said that, I cc'd every Hagstrom email I could find on their website. Within a day they were promising to return my money, and thanking me for bringing it to their attention... lol. The apartment I found is better than the ones they were showing me, cheaper, better located, and didn't come with a brokers fee. Do yourself a favor and just steer clear. (This is not legal advice I am not a lawyer disclaimer) read more

Do Not get fooled by the high ratings.. I made that mistake and now have been couch surfing for more than a week past the supposed move-in date. To give you a clear picture of what happened: July 19: Submitted an application July 26: Submitted half of security deposit "to secure the room" July 28: Agent - "I will have a confirmation by the end of today the latest" July 30: Was told the place fell through and my app was transferred to another unit July 31: Move-out day - heard nothing from agent Aug 3: Only then got to see the second unit, was told to make all the payments and will get all the papers to move in Aug 4-7: Had to sign "roommate rider" that got dragged out for three days Aug 9: Still no lease in sight, wish me luck If you don't want to get strung on for 21 days and couch surf for 10+ days, for lord's sake please listen to me... read more

This is the best management I've worked with out of the 5 different places I've lived in. The upkeep of the buildings is phenomenal, the amenities are great, and the building is super safe. It was a very seamless transition to this new apartment and I plan on staying here as long as I can!! Everyone at Hagstrom has been phenomenal. read more

I had the pleasure of working primarily with Meg, and I can not speak highly enough about her. She made the renting process so seamless, and she answered every single one of my questions no matter the time of day (and believe me I had many). I work really late hours and she worked around them with no problem. I moved to New York on really short notice and she made sure to match me with an apartment with my exact needs and location. I recommend her to the highest extent! Anyone looking for a room or apartment in NYC should reach out to her. I don't have much to say about the office though, Lauren was pretty unresponsive and I never really heard from her directly, and when I did it wasn't even a full sentence. She wasn't very helpful when it came to answering question, emails, or calls. But again, Meg was absolutely amazing. read more

Had a great experience. Joseph was very responsive, answered all my questions and set up a viewing quickly. When I decided I wanted the place he was super helpful in getting the application in and negotiating a lease. For all of the admin stuff, Lauren was also super helpful in answering my questions before the lease signing. Everything was wrapped up in less than a week after the viewing! read more

I have been trying to find a place with Hagstrom since November. Unfortunately, I was paired with an agent named Roy who was dishonest with me for 2 months about the details of the apartment I was approved for. My move in date approached and I was told I would be able move in for sure on the 1st. My date came and passed by several days and I did not receive any response, call, or text from Roy. Nothing to inform me that I was not able to move in that day because he was dishonest and it was in fact not ready at all. I was now living out of my suitcases and had to return to work and start over from scratch in looking for a new place. I contacted hagstrom about this and they assigned me a new agent to assist me with looking for a place ASAP. I worked with Dominic in looking for places under a time restraint. Dominic took me on and showed me several potential places. When it came to viewing them on short notice, his team member Daniel took me on very last minute and showed me the place. Both Dominic and Daniel made it happen for me! I have not moved in yet but I have signed a lease and met with my roommates. I am so appreciative and thankful of Dominic for being so patient with me and looking under time restraints. I am also appreciative of Daniel for taking out of his time to show me the apartment on such short notice. Good luck! read more

TOTAL SCAMMERS! If it was an option I'd give them negative 5 stars. I put money down on an apartment for the first of the month when I got back home (5 hours away) I was told that it was no longer available... I contacted them for 3 months straight trying to get my money back eventually having to threaten to call my attorney. read more

I worked with Sarah to find a new apartment. She was responsive, insightful and a great contact to have throughout the entire renting process. She answered all my questions and showed me wonderful apartments - I found the perfect home for myself. Thanks Sarah! read more

The team at Hagstrom have really great people skills. Dominic was more than helpful, going above and beyond to provide me with enough choices that I felt super involved without getting overwhelmed. Thanks a lot guys, love the place! read more

We recently leased an apartment and worked with Sarah K from Hagstrom. She was responsive, attentive, and just pleasant to work with. Each time we wanted to see the space again Sarah obliged without hesitation and met us on-time. She answered all of our questions promptly and/or got us the answers in a timely fashion. Once we decided to apply for the apartment she was organized and prompted us through each step. It was a great NYC apartment rental experience. I hope we don't have to move in the near future, but I'd gladly work with Sarah K and Hagstrom again. read more

By far the most pleasant and seamless experience renting an apartment in NYC! Sarah and Alla were both incredibly responsive during the entire process -- from requesting a tour on StreetEasy to signing the lease. Sarah went above and beyond to work within the unusual circumstances of COVID-19 to help me feel comfortable selecting an apartment without actually seeing it in person, sending me resources like a floorplan, 360 virtual tour, and staged photos of the unit and taking me on a FaceTime tour of the apartment building. All of my questions were answered promptly, and I never felt pressured to move faster than I was prepared to. I would definitely recommend Hagstrom to anyone looking for their next home! read more

Many of the agents are very unprofessional and have scents of marijuana. They try to toss you around trying to stick you in any available room they have without asking you what you want. They come off as sleeze balls who want to just steal your money. I wouldn't trust a single soul at this management read more

I had David help me in a very short period of time. David and his coworkers were very considerate and conscious of my wants and needs as a queer black woman. I recommended him to all my acquaintances. read more

I just met my landlord and signed the lease and wanted to thank Lauren for being such great help in the process of renting. I wanted to move in earlier and then had family issues and was not able to get the apartment I originally applied for but Lauren was able to assist me to find a different place that I also like a lot and that is now my new home. The process here is fairly standard to all real estate companies the only difference is that Lauren actually answered my calls and texts in timely manner and was genuinely helpful. My recommendation is to be straightforward with what you are looking for and if Hagstrom has that to offer they will definitely lock it down for you and you will get the apartment that's perfect for you. read more

SCAM! Paid my deposit in May, it's July and I still don't have a place to stay or a refund.

They took a long time to refund my deposite. They knew they would not prove my application but they want to make money from getting my application money. The showing person was unprofessional! They did not show up to the aggreed time. read more

Moving during this whole COVID-19 pandemic was scary, but Hagstrom management was so supportive and encouraging--everything was done online from my application to my lease signing to make sure I could move into my new apartment without having to come out during such uneasy and uncertain times. It only took a day for my application to be reviewed after submitting it--and I've never worked with such a quick company before. I'll definitely be sending my friends and family through Hagstrom for all of their moving needs! read more

Sarah was awesome! Once we found the right place things moved quickly and without any hiccups. She kept in touch along the way and when I wasn't happy with a few things upon move-in she stepped in and made sure my new landlord kept his promises. Highly recommend! read more

HIGHLY RECOMMEND The selection of properties and the diligent and professional brokers made my overall apartment seeking experience one of a kind. I highly recommend using ONLY them. I have had so many awful experience searching for an apartment in the past, I will only use this place in the future for certain. read more

The unexpected and standout service that I received while renting during this pandemic has made me want to share my experience with others! Joe was so patient and accommodating during the entire (virtual) renting process. Thank you Hagstrom for making this simple! read more

My first experience looking for a room and it happened to be with the amazing help of Lauren! She is very open, receptive. I had lost the room I originally desired because I did not quickly make a decision yet what it felt like a miracle moment, Lauren has kept me on top and quickly notified me that the room was available again and made sure I had first dibs. Lauren has always been considerate and even when I had made a call late at night for some questions, she was able to assist me without a problem and is so kind. What I loved most about Lauren was how she was not only straightforward but has always made sure that she provided the best of service, making me feel that she was with me throughout the whole process and ensuring I was first. I greatly appreciate the experience, and would recommend Lauren to anyone! read more

I experienced a bad realtor deal with a company I won't name that had 3 stars unbeknownst to myself. I anxiously waited 2.5 weeks for them to lose out on 3 great renters due to greed. Essentially wasting time and shortchanging a percentage of our deposits. However I put the call out on social media and within 30 minutes a friend tipped me off to the most professional Lauren. She promptly and concisely allowed me to take a tour of the beautiful apartment I'm currently residing in now. I owe her everything. She outlined exactly what a proper realtor/broker could and could not do after going through the nightmare of figuring it out on my own during the transition of moving to Brooklyn. This move was instrumental to my livelihood and I wish I was able to go with Hagstrom from the beginning. Thanks again sincerely to you and Sarah. You are both angels! read more

I'm updating my review because previously I met with an agent who was so nice...(if my issue does not get resolve I will edit this review and include the name of the agent that wrongfully stole a portion of my deposit) after several messages and no response. I found out from the landlord the agent frm Hagstrom management company took half of my deposit and told the landlord I agreed to pay half of the deposit. What the hell? I'd stay away from doing business with this management company at all cost. Non responsive to emails. Over a month and haven't received my security deposit and supposedly won't give it back in full because they had to find a replacement tenant? (Replacement tenant was my friend that I referred). The whole management is sketchy. Do not do business, go directly to the landlord. read more

I spoke with Lauren from Hagstrom and I haven't to say she's is just as professional and through as I hoped she will be. Such a pleasure working with her. read more