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    R.E.M. Residential

    4.3 (139 reviews)
    Closed 9:00 am - 5:00 pm

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    Response rate

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    Services - R.E.M. Residential

    Property management

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    Listing agent

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    Proof of my building under REM Residential management. Pending requests show open date and are still unresolved
    Saaleha M.

    I wanted to write a review to tell potential tenants of REM's buildings of the experience I have had in resolving work requests in my apartment. As you can see from the screenshots attached, I am a resident in one of their buildings. The screenshots will show maintenance issues that are reported and not resolved until 4,5 months later. Over the course of the year, my roommate and I have reported broken toilet seats, broken light fixtures, and broken washing machines. Each of these issues were reported right away during the months April-August. Two of these issues were resolved in October- 6 and 5 months later respectively. They also have had severe lack of communication throughout. I would be more understanding of the company of long wait times, however they have communicated with me very little within these long times frames. They have ignored almost all emails and calls seem to be futile. When they are responsive, responses are vague and never give a clear timeline or direct action steps that will be taken to resolve the issue in a timely manner. They communicate once out of many attempts of outreach, saying that they will work to resolve the issue, then weeks past with the issue unresolved. Personally, I cannot believe that this company has been unable to resolve simple requests within a timely manner. I have reported issues the DAY that they have happened, but when they are unresolved and dragged out for months the issues are made much worse and become a great source of inconvenience for me especially knowing they could have been resolved quickly if they addressed it in a timely manner.

    R.E.M. Residential  Toxic Black Mold

    Toxic Black Mold in bedroom is making me ill. They took over Lower East Side building 251 East Broadway NY NY 10002 two years ago and since tenants have had nothing but problems. They refused to pay a professional to find source of leak/water damage in my bedroom and now I am waking up with all sorts of health problems from extensive black mold. My upstairs neighbor has mold all over their living room wall. Other tenants have cracks in walls and their contractors arrive to do work drunk, if at all and the repairs are often worse than the original issue. The hallways are filthy as they clean once every two months. The city has been notified and there are multiple violations open. Things have gotten so bad, the tenants are gathering to take legal action against them and the owner.

    We moved into a new building last year, and REM Residential has completely neglected this building. It took months for us to start getting our mail. (Apparently they didn't know they had to register our building with USPS). The building gets broken into all the time because their Carson doorbell app does not work. Then, in November, water started flooding into our apartment from the floorboards every time it rained. The building insisted that there was nothing they could do for months. Finally, after 3 different building managers, building manager Nick was able to resolve the issue. He was the only building manager out of the 5 managers we've had in the past year who was at all helpful. Unfortunately he left before the hole in our wall from checking the pipes was repaired. We alerted the next building manager, Donna, but she was completely unhelpful, and then she was gone. Current building manager, Rosa, does not answer emails or her phone. Nearly a year later we still have a hole in our wall and other damage to the apartment. Our apartment is nice, but this management company is a joke.

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    2 years ago

    So lovely working with Rick and Shpresa ~ incredible experience. Thank you guys so much!!

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    2 years ago

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    Rick E.

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    6 years ago

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    Rick E.

    Nice compliments Nina thank you very much!

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    7 years ago

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    Rick E.

    We love the holidays lol Thanks for the review Joel.

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    9 years ago

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    Rick E.

    Buy more buildings David! hahaha Thank you so much for your review.

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    Page 1 of 4

    Ask the Community - R.E.M. Residential

    Review Highlights - R.E.M. Residential

    Who was peeking in from their desk in the back the one & only Rick.

    Mentioned in 18 reviews

    Read more highlights

    Blue Star Properties - East Village Building

    Blue Star Properties

    (10 reviews)

    Murray Hill, Midtown East

    Sharing my experience in the hopes of helping others avoid similar issues. Throughout my time as a…read moretenant, I encountered several unprofessional practices. Unethical Broker Practices: In April 2022 (post-COVID market peak), the brokers involved in my lease signing (Matthew Ryan Moreno and Randal Smith from R Brokers) pressured me to pay an additional $2,000 on the broker fee or risk losing the apartment. As licensed real estate agents, this behavior appears unethical. I reported them to the Division of Licensing Services and the issue was eventually resolved. However, BlueStar continues to work with this company. Misrepresentation on StreetEasy: BlueStar and R Brokers advertised the apartment on StreetEasy for $200 more than the actual rent, potentially manipulating the already inflated market. I reported this as well, and the listing was corrected. Disorganized Move-In: The previous tenant was granted extra days in the apartment by Bonita Burrell of BlueStar, but I was not informed. This left me scrambling to find last-minute accommodations and services for myself and my belongings on the expected move-in date. Despite my repeated attempts to hold BlueStar accountable, Bonita and her colleagues never took responsibility or apologized. Joshua even dismissed the issue by claiming the contract dates were "just estimates." Unclear Lease Renewal: Despite a declining rental market post-COVID, BlueStar opted to raise my rent. Conflicting statements from Pikus and Kaufman regarding the new lease amount caused confusion and delays in my payment. Early Termination: In December 2023, due to a job loss and visa situation requiring me to leave the US, I informed BlueStar. Although I had grounds to break the lease due to previous harassment, I opted for an amicable solution. They reluctantly agreed to terminate the lease on February 2nd in exchange for a $450 fee and my cooperation in showing the apartment. Security Deposit Withholding: Despite fulfilling my obligations and leaving the apartment in excellent condition on February 1st, BlueStar has not returned my security deposit of $3,300. On February 27th, my inquiry about the deposit went unanswered. As of today (April 3rd), they informed me they would retain the entire amount due to "costs involved", even though the lease was terminated by mutual agreement. New York law mandates the return of security deposits within 14 days, with any deductions clearly documented. Failing to do so within this timeframe necessitates the full return. Jeffrey Pikus appears to be aware of this law but disregards it. Similarly, Bonita Burrell's negligence regarding my move-in date resulted in additional expenses for me (over $1,000 for a last-minute hotel). Taking Action: To ensure I receive my deposit back and hold Jeffrey Pikus accountable, I have filed complaints with the New York Attorney General's Office and the Division of Licensing Services. Security Deposit Details: There's no justification for withholding a $3,300 deposit, even if a new tenant pays less due to market fluctuations. Here's why: i)The lease termination was agreed upon by BlueStar. Security deposits cannot be used for market-related rent reductions as stipulated in the lease agreement. ii)The new tenant likely moved in shortly after I left, with only four months remaining on the lease. Even if the rent was $300 lower, the total withheld amount would be significantly less than $3,300. iii)BlueStar failed to report any alleged "costs" within the 14-day window as required by law. Their decision to stop showing the apartment for a few days might also explain these additional costs. Additional Information: I have documented evidence to support everything mentioned in this review, including recordings, screenshots, and communication with authorities. If any claims are disputed here, I will be happy to post this proof. Help for Others: If you are experiencing similar issues with BlueStar Properties, feel free to contact me at revistas310@gmail.com. My name is Carolina, I will do my best to assist you.

    AWFUL DO NOT RENT FROM THEM. We had major bed bugs issue in our apartment and they would not deal…read morewith it in a professional manner. In fact, we were blamed for the issue when it didn't even have to do with us. Every time we spotted a bed bug it was reported right away. The people they hired never properly treated the areas and the problems never went away. We basically fought these bugs all year. Bed bugs is one thing but the upkeep of our building was terrible. Our ceiling was caving in. The super (of which we had two) were unresponsive. The place was a mess. It was cheap and spacious but not worth all the drama extra money we had to spend because of all the issues. The MAJOR issue was the disrespect and lack of communication. I am understanding that infestations and accidents happen; but not being able to accommodate for your renters is absolutely ridiculous. PLEASE DO NOT DO BUSINESS WITH THEM. IT IS 1000% NOT WORTH IT!!!!!

    MGT Property Management

    MGT Property Management

    (46 reviews)

    Flatiron, Midtown East

    THEY DON"T EVEN DESERVE THE ONE STAR…read more DO NOT RENT FROM THEM. I lived at 231 East 76th Street for 21 years before it was sold to new owners who brought in MGT Property Management -- and it was the worst thing that ever happened to this building. We raised our children here because the apartments were large, charming, and full of character. Under the previous management, ROSE, there were some issues -- as with any NYC building -- but nothing too bad. When MGT took over, it felt like the entire energy of the building turned dark overnight. Not "movie evil spirits" -- real-life toxicity. They immediately began forcing out long-time tenants under the guise of "renovations." Those renovations destroyed the original spacious layouts. They crammed in closets (yes, useful in Manhattan) but at the cost of shrinking living space to tiny, cramped rooms. The only apartment that kept the original floor plan was ours -- because we fought for it. From the start, they treated tenants like prisoners. Punitive, rude, dismissive. Zero concern for tenant needs. Packages left outside if the doorman is on lunch -- and management's response? "We don't care." Apartments advertised as having central air -- they don't. "Full-time doorman"? Not true. They even rented units for a year with washer/dryers that were not hook up. If you have a serious issue with a neighbor (and trust me, there's a nightmare neighbor in the building), management will ignore it. They market this as a luxury building. At $9,300/month for a two-bedroom, you'd be far better off finding a place where management actually values tenants. After 24 years, we left. The building we moved into decades ago was gone -- replaced by a place with terrible energy, cold owners, and a management company that makes it clear: Once you sign the lease, you don't matter. And here's the lowest point: They refused to renew leases for long-time tenants just to renovate. One woman, in the middle of chemotherapy, begged them to let her stay. They claimed they "needed the apartment immediately." That apartment, 5C, sat empty for a year after she left. Horrible management. Horrible owners. Do not rent from them. Do your research there are plenty of reviews on this company NONE are positive.

    0 stars is giving this management company a higher rating than it deserves. It has been over a…read moremonth, and they still haven't returned my security deposit or even replied to many of my MANY emails and calls. I also did not have working heat for over 6 months during the dead of winter and it only got resolved when I withheld rent to force action. They are pathetic by all accounts and if you can avoid any building run by them, I would. KEEP YOUR MONEY SAFE AND DO NOT RENT FROM THEM!!!

    R.E.M. Residential - propertymgmt - Updated May 2026

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